Business / company

Topics

Know who you are dealing with Before buying from an online store or seller: make sure you are using reputable, well-known retail websites check online forums, feedback and reviews from previous customers if the seller claims to be an Australian registered company, look up their ACN – visit the...
Buying online
When you buy from a private individual seller who is not running an online business, this is called a consumer-to-consumer transaction. Examples include a person selling: a set of golf clubs on Gumtree; a vintage dress on eBay; or used books on Amazon. Note: If the seller has any of the following,...
Buying online
Examples of an 'international trader' would be a Hong Kong business selling watches on eBay, or Amazon selling books or DVDs where the business is located in another country. If you bought your item from a private individual seller, view information on buying from a private seller . When buying...
Buying online
Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online auction house, such as eBay, who: lists an ABN or company name in their advertising, has a...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for both the buyer and recipient to understand the terms and conditions. Gift card checklist Ask a few simple questions when you buy or receive a gift card or voucher to avoid disappointment: when does it expire? are there any...
Lay-by and gift vouchers
If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees

Pages

Publications

Relocation clause prescribed for the purpose of section 14A(1)(a) of the Commercial Tenancy (Retail Shops) Agreements Act 1985 .
Consumer Protection
Information
30 May 2014
It is important to give customers professional, accurate advice and information, particularly about the cost of a job.
Consumer Protection
Fact sheet
29 May 2014
Refunds policy sign example We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the...
Consumer Protection
Promotions
10 Oct 2017
Retailers encounter many situations where goods are damaged in the store or damaged while being transported to a customer’s house.
Consumer Protection
Fact sheet
29 May 2014
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
Proactive Visit Checklist Real Estate Agents
Consumer Protection
Checklist
27 May 2014
Requirements for Agents’ correspondence and documents: Are your details stated correctly?
Consumer Protection
Fact sheet
29 May 2014
The Commissioner for Consumer Protection has approved the following guidelines to assist licensees distinguish between what the Commissioner considers an advertisement that requires a licence number...
Consumer Protection
Guide / handbook
27 May 2014
Real Estate & Settlement Agents Change of Details Notification
Consumer Protection
Fact sheet
28 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016

Pages

Announcements

Salter Point man Mal Afrasiabi (BC6365 & BP6365 – expired), a director of the formerly registered Western Australian building company AFRA Construction Pty Ltd (BC12367 – expired) and trading as MAE Contractors (or MAE Constructions WA), has been successfully prosecuted by the Building Commissioner for registration and contractual offences.
Building Commission
Media release
21 Dec 2016
Portable decorative ethanol burners, like those pictured, were banned from sale in Western Australia since 21 December 2016, and from 15 July 2017, are prohibited under a mandatory safety standard. More detail is available from the product safety page Ethanol burners (Decorative alcohol fuelled burners) . WA consumers I own a small freestanding ethanol burner bought prior to the mandatory...
Consumer Protection
Alert
20 Dec 2016
East Perth man Jon Valmont (alias Jon Marcel), trading as Marcel Roofing, has been successfully prosecuted by the Building Commissioner for registration and contractual offences he committed in contracting for and carrying out building work in Attadale in late 2013 and early 2014.
Building Commission
Media release
13 Dec 2016
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 December 2016, most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 136.9 cpl (an increase of 17 cpl). Most BP and Caltex sites are...
Consumer Protection
Media release
12 Dec 2016
Byford concreter Christopher Ronald Francis Gordon , trading as Flash Concrete , has been successfully prosecuted by the Building Commissioner for contractual offences he committed while contracting for building work at a Rivervale property in 2014 and a Bull Creek property in 2015.
Building Commission
Media release
12 Dec 2016
Flashing reindeer noses were among eight items withdrawn from sale after being found to be unsafe during a pre-Christmas product safety inspection program by Consumer Protection. Commerce Minister Michael Mischin said the items all had button batteries that could easily come loose and pose a danger to young children. "Suppliers and retailers who sell toys and novelty items that contain button...
Consumer Protection
Media release
09 Dec 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection recently attended an intellectual property rights workshop in Perth where makers of products, particularly electrical items, showcased physical examples of genuine and non-genuine items to highlight the differences. The session was mainly to help Australian Border Force officers detect counterfeit goods but we...
Consumer Protection
Department News
09 Dec 2016
Western Australia's defence industry and aspiring defence suppliers will give national defence officials a better picture of the State's industrial know-how at a business forum today .
Media release
09 Dec 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 December 2016, most Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 16 cpl by Caltex, Caltex Woolworths and...
Consumer Protection
Media release
05 Dec 2016
A new code of conduct for Western Australia's building and construction industry will be introduced to prevent anti-competitive behaviour, improve workplace safety and add to the suite of measures adopted by the State Government to ensure subcontractors are paid on time.
Building Commission
Department News
05 Dec 2016

Pages

Subscribe to Topics
Subscribe to RSS - Business / company