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The Do Not Call Register is a secure database where you can list your Australian numbers to opt out of receiving most unsolicited telemarketing calls and marketing faxes. You can list your home, personal mobile and/or fax number to reduce telemarketing calls. Registration is free and you can remove...
Door to door and telephone sales
Scammers advertise non-existent goods, hoping to use their so-called bargain to fleece you of your hard-earned money. They advertise anything from puppies to boats, cars and car parts to concert/event tickets, sometimes masquerading as a local to lull you into a false sense of security. Scammers...
Buying online
Know who you are dealing with Before buying from an online store or seller: make sure you are using reputable, well-known retail websites check online forums, feedback and reviews from previous customers if the seller claims to be an Australian registered company, look up their ACN – visit the...
Buying online
When you buy from a private individual seller who is not running an online business, this is called a consumer-to-consumer transaction. Examples include a person selling: a set of golf clubs on Gumtree; a vintage dress on eBay; or used books on Amazon. Note: If the seller has any of the following,...
Buying online
Examples of an 'international trader' would be a Hong Kong business selling watches on eBay, or Amazon selling books or DVDs where the business is located in another country. If you bought your item from a private individual seller, view information on buying from a private seller . When buying...
Buying online
Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online auction house, such as eBay, who: lists an ABN or company name in their advertising, has a...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for both the buyer and recipient to understand the terms and conditions. Gift card checklist Ask a few simple questions when you buy or receive a gift card or voucher to avoid disappointment: when does it expire? are there any...
Lay-by and gift vouchers
If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees

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Publications

Commercial Tenancy (Retail Shops) Agreements Act 1985 Section 6(4) Disclosure Statement - FORM 1
Consumer Protection
Form – notification
30 May 2014
Associations Info Issue 8 April 2011
Consumer Protection
Newsletter
29 May 2014
Terms and Conditions of Use for online lodgement using ‘MyAssociations’ with the Department of Mines, Industry Regulation and Safety. These terms and conditions are made between the Department of...
Consumer Protection
Guide / handbook
08 Sep 2017
Relocation clause prescribed for the purpose of section 14A(1)(a) of the Commercial Tenancy (Retail Shops) Agreements Act 1985 .
Consumer Protection
Information
30 May 2014
It is important to give customers professional, accurate advice and information, particularly about the cost of a job.
Consumer Protection
Fact sheet
29 May 2014
Refunds policy sign example We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the...
Consumer Protection
Promotions
10 Oct 2017
Retailers encounter many situations where goods are damaged in the store or damaged while being transported to a customer’s house.
Consumer Protection
Fact sheet
29 May 2014
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
Proactive Visit Checklist Real Estate Agents
Consumer Protection
Checklist
27 May 2014
Requirements for Agents’ correspondence and documents: Are your details stated correctly?
Consumer Protection
Fact sheet
29 May 2014

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Announcements

So-called ‘Bitumen Bandits’ are once again operating in Western Australia prompting a fresh Consumer Protection warning. In recent days reports of itinerant driveway layers have been received from north of Perth to the State’s South-West. Acting Commissioner for Consumer Protection David Hillyard advises home and business owners to say NO to on-the-spot deals offered by these travelling conmen. “...
Consumer Protection
Media release
01 Feb 2017
Retail trading hours for the Labour Day (March 6) and Easter Monday (April 17) public holidays will be extended by four hours, with major retailers being able to open from 8am to 6pm. Commerce Minister Michael Mischin has approved the extension from the standard 11am-5pm trading times for general retail shops on Sundays and public holidays. "The extended hours this year are consistent with those...
Consumer Protection
Media release
31 Jan 2017
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 13 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price...
Consumer Protection
Media release
30 Jan 2017
New laws covering venture capital limited partnerships are expected to boost business investment in WA for innovation and technology start-ups. Limited partnerships, where there is at least one general partner in a business with unlimited liability and at least one partner with limited liability, are the common vehicles used to raise investment funds for high-risk ventures. The new laws, which...
Consumer Protection
Media release
25 Jan 2017
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 138.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 January 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 11 cpl). Most BP, Caltex and Puma sites are increasing their ULP price to...
Consumer Protection
Media release
23 Jan 2017
Public information sessions on the BCI Code have now finished. If you would like a member of the BCCMU to come to your workplace to discuss obligations in relation to the BCI Code please contact 1300 110 232 or bccmu@commerce.wa.gov.au
WA Building and Construction Code Monitoring Unit
Department News
23 Jan 2017
The Building Commission is aware of information circulating about the solvency of registered building contractor Builtoncorp Pty Ltd (reg. BC12114).
Building Commission
Media release
20 Jan 2017
The number of West Australians duped by scammers dropped by 17 per cent in 2016, with romance fraud still the most common type of scam despite a 34 per cent drop in victim numbers. Commerce Minister Michael Mischin said 377 victims reported losing $10,057,015 to scams overall in 2016, with $4.1 million lost to relationship fraud. "While most scam categories have seen a drop in both victims and...
Consumer Protection
Media release
18 Jan 2017
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 140 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 January 2017, most BP sites are increasing their ULP price to 145.9 cpl (an increase of 14 cpl). Most Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing...
Consumer Protection
Media release
16 Jan 2017
Formerly registered Wangara builder Jeffrey West (reg. BP101011 & BC100818 – both expired), the sole trader of Kameleon Homes, has been fined $15,000 and ordered to pay costs of $3,200 by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
11 Jan 2017

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