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All individuals, partnerships or bodies corporate (companies and other incorporated bodies) that carry on business as employment agents must be licensed under the Employment Agents Act 1976 (the Act). This includes traditional employment agencies and employment brokers, as well as booking agencies...
Becoming an agent
Fees listed below are scheduled as at 1 July 2018. Fees are subject to change on 1 July of each year . Applications received on or after 1 July will be subject to the new fee. Remember you can use our online system to change your contact details . Motor vehicle dealers Fees and forms for dealers,...
Motor vehicle licence fees and forms
Consumer Protection's goal is to influence the marketplace to become fairer, more competitive and better informed. All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. The legal principles explained here apply to advertising in all...
Advertising and promotion
The Do Not Call Register is a secure database where you can list your Australian numbers to opt out of receiving most unsolicited telemarketing calls and marketing faxes. You can list your home, personal mobile and/or fax number to reduce telemarketing calls. Registration is free and you can remove...
Door to door and telephone sales
Scammers advertise non-existent goods, hoping to use their so-called bargain to fleece you of your hard-earned money. They advertise anything from puppies to boats, cars and car parts to concert/event tickets, sometimes masquerading as a local to lull you into a false sense of security. Scammers...
Buying online
Know who you are dealing with Before buying from an online store or seller: make sure you are using reputable, well-known retail websites check online forums, feedback and reviews from previous customers if the seller claims to be an Australian registered company, look up their ACN – visit the...
Buying online
When you buy from a private individual seller who is not running an online business, this is called a consumer-to-consumer transaction. Examples include a person selling: a set of golf clubs on Gumtree; a vintage dress on eBay; or used books on Amazon. Note: If the seller has any of the following,...
Buying online
Examples of an 'international trader' would be a Hong Kong business selling watches on eBay, or Amazon selling books or DVDs where the business is located in another country. If you bought your item from a private individual seller, view information on buying from a private seller . When buying...
Buying online
Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online auction house, such as eBay, who: lists an ABN or company name in their advertising, has a...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for both the buyer and recipient to understand the terms and conditions. Gift card checklist Ask a few simple questions when you buy or receive a gift card or voucher to avoid disappointment: when does it expire? are there any...
Lay-by and gift vouchers

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Publications

This application form is used to register as a management representative for an electrical contractor's licence.
EnergySafety
Form – application
13 Jul 2017
This application form is used where the existing legal entity has not changed and the trading name has changed, or the existing legal entity has changed its name and is maintaining the same Australian Company Number (ACN).
EnergySafety
Form – application
20 May 2014
This application form is where the existing legal entity has not changed and the trading name has changed or, the existing legal entity has changed its name and is maintaining the same Australian Company Number (ACN).
EnergySafety
Form – application
20 May 2014
This application form is for an electrical contractor's licence and can only be issued to an individual (sole trader), firm (partnership) or body corporate.
EnergySafety
Form – application
09 Nov 2016
Information to assist licensed land valuers in Western Australia to understand and comply with the legislative framework that applies to them.
Consumer Protection
Guide / handbook
29 May 2014
LAND VALUERS LICENSING ACT 1978 LICENSED VALUERS CODE OF CONDUCT 2016 Laid down by the Commissioner with the approval of the Minister Part 1 - Preliminary 1. Citation This code is the Licensed...
Consumer Protection
Code of conduct
30 Sep 2016
Debt Collectors Licensing Act 1964 - Bank Guarantee
Consumer Protection
Template
27 May 2014
A reference manual for debt collectors about trust accounts.
Consumer Protection
Guide / handbook
25 Apr 2014

Pages

Announcements

Westech Surfacing Pty Ltd was fined a total of $4,300 at the Narrogin Magistrates Court on 18 October 2017 with an arrest warrant issued for the company’s sole Director Mr William Orchard who failed to appear. The company was convicted of all charges in their absence for offences relating to the supplying and laying of bitumen for a driveway resurfacing at a property in Beverley in November 2015...
Consumer Protection
Media release
23 Oct 2017
As the weather warms up householders often start thinking about getting their homes ready for some outdoor entertaining with a new paint job or general tidy up. This is also the time of year that travelling salespeople start approaching householders and businesses. There has been a report of advertising for roof painting being placed around Bunbury, so Consumer Protection is reminding all...
Consumer Protection
Media release
20 Oct 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 138.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 October 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 142.9 cpl (increasing between 25 cpl and 28 cpl)...
Consumer Protection
Media release
09 Oct 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 139.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 October 2017, most Caltex Woolworths, 7-Eleven, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of between 26 and 28 cpl)...
Consumer Protection
Media release
02 Oct 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 137.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 September 2017, most Caltex Woolworths, BP, Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 28 cpl). Most 7-Eleven and Coles...
Consumer Protection
Media release
25 Sep 2017
The McGowan Government has approved the City of Greater Geraldton's application for a 12-month trial of Perth metropolitan retail trading hours. General retailers will now be able to trade from 8am to 9pm Monday to Friday, 8am to 5pm on Saturday and 11am to 5pm on Sunday and public holidays - except Christmas Day, Good Friday and Anzac Day. After the trial, the City of Greater Geraldton is...
Consumer Protection
Media release
22 Sep 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 138.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 September 2017, most Puma, Caltex Woolworths, 7-Eleven and Caltex sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 29 cpl). Most Coles Express...
Consumer Protection
Media release
18 Sep 2017
With Commissioner for Consumer Protection David Hillyard If you pay for goods or services by card, you’ll be pleased to know there’s a ban on excessive payment surcharges which applies to all businesses across Australia as of 1 September 2017. The new law limits the amount that a business can charge customers for use of payment methods such as EFTPOS (debit and prepaid), MasterCard (credit, debit...
Consumer Protection
Media release
15 Sep 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 137.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 September 2017, most Caltex Woolworths, 7-Eleven, Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 29 cpl). Most BP sites are...
Consumer Protection
Media release
11 Sep 2017
The search has begun for the next winners of the Consumer Protection Awards with nominations now open. Advocates of consumer and tenancy rights are encouraged to nominate whether as an individual, community group, local government authority or a media organisation. Those who have been active in highlighting consumer and tenancy issues and providing community support, advice or education are...
Consumer Protection
Media release
11 Sep 2017

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