Business / company

Topics

You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees
All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices
Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices
You have accepted the conditions of entry into a store if a notice asking you to display the contents of your shopping bag is: clearly displayed visible before you enter the store. If you say ‘no’ to a bag search, the store manager may: ask you to leave. A store is private property, not a public...
Store policies and sale practices
If you break an item while shopping, a store may ask you to pay for it. The store is effectively making a claim for damages against you because they have lost the opportunity to sell the item at the retail price. This type of situation is not covered by the Australian Consumer Law. If the store has...
Store policies and sale practices
A company may become insolvent if it is unable to pay its debts when they are due. In some circumstances, an insolvent company may continue to trade, for example, under the supervision of an administrator appointed by the company. In other circumstances, the company's financial situation may not...
Your consumer rights
A seller must not accept payment for items if they: do not intend to supply the item; intend to supply something different from what you ordered; or know, or should have known, they would not be able to supply the item in a timely way. A seller that accepts payment for items must supply them:...
Refunds and returns
If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns
No refund’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee : does not exist; may be excluded; or may not have a particular effect. Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this...
Refunds and returns
Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees. For...
Refunds and returns

Pages

Publications

About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
Commercial Tenancy (Retail Shops) Agreements Act 1985 Allocation of operating expenses for Non-standard Trading Hours
Consumer Protection
Fact sheet
30 May 2014
If you have had no success with the steps you have taken to try and resolve a problem with a business or trader, you can lodge a formal complaint by: completing the online form ; or printing and...
Consumer Protection
Form – notification
01 Sep 2017
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
Co-operatives Information Sheet
Consumer Protection
Fact sheet
29 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014
Who should complete this application This form can be used by motor vehicle dealers, repair businesses, car market operators or holders of an Exemption from the Motor Vehicle Dealers Act. Any...
Consumer Protection
Form – application
29 Aug 2017
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Fact sheet
10 Oct 2017

Pages

Announcements

Nicola Multari , the sole director and secretary of Tonic Homes Pty Ltd (BC 13741 – expired), and Barry Douglas Windsor (reg. BP11375 & BC11375 – expired), the nominated supervisor of Fremantle Building Company Pty Ltd , have been fined for misconduct in connection with building work at a White Gum Valley property in 2013.
Building Commission
Media release
01 Dec 2016
The Western Australian Building and Construction Industry Code of Conduct 2016 applies from 1 January 2017 to the new tendering process of all State building projects. The WA code was developed to ensure that Western Australian government agencies, when expending public funds, contract with building contractors that conduct themselves in a reputable, fair, safe and responsible manner, both in...
WA Building and Construction Code Monitoring Unit / Corporate
Department News
05 Dec 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 November 2016, most Coles Express and Caltex sites are increasing their ULP price by 15 cpl and 16 cpl, respectively, to 133.9 cpl. Most Puma sites are increasing their ULP...
Consumer Protection
Media release
28 Nov 2016
Mount Lawley builder Squire Homes Pty Ltd (reg. BC5025) has been fined $15,000 and ordered to pay costs of $1,000 by the State Administrative Tribunal (SAT) for negligent conduct in the construction of three commercial projects on two Margaret River sites.
Building Commission
Media release
28 Nov 2016
A former Claremont tailor who accepted payments from consumers but failed to deliver all of the goods has been fined $16,000 by the Perth Magistrates Court. Anthony George Riordan , who traded as Joseph Anthony Bespoke (now closed), was found guilty on 24 November 2016 of four charges of contravening the Australian Consumer Law. He did not appear in Court and was convicted in his absence. Between...
Consumer Protection
Media release
25 Nov 2016
Laws introduced by the Liberal National Government to protect payments to subcontractors in the construction industry have passed State Parliament.
Building Commission
Media release
23 Nov 2016
Broome former registered builder Dominic John Della Franca (reg. BP12976 & BC12976), trading as Dom Della Constructions, has been fined $20,000 by the Building Services Board for a total of eight allegations of fraudulent and negligent conduct.
Building Commission
Media release
22 Nov 2016
The average cost of unleaded petrol is set to increase by around 8 cents per litre (cpl) to 126.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 November 2016, most BP sites are increasing their ULP price to 131.9 cpl (an increase of 14 cpl). Most Caltex, Caltex Woolworths and Puma sites are increasing their ULP price...
Consumer Protection
Media release
21 Nov 2016
Building company Pacific Modular Pty Ltd (reg. BC14434) has been fined $3,500 by the Building Services Board for negligent conduct relating to building work it carried out without a valid building permit at a South Hedland property in 2014.
Building Commission
Media release
21 Nov 2016
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 129.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 November 2016, most Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 15 cpl). Most BP sites are increasing their ULP price to 132.9 cpl, most...
Consumer Protection
Media release
14 Nov 2016

Pages

Subscribe to Topics
Subscribe to RSS - Business / company