Business / company

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A company may become insolvent if it is unable to pay its debts when they are due. In some circumstances, an insolvent company may continue to trade, for example, under the supervision of an administrator appointed by the company. In other circumstances, the company's financial situation may not...
Your consumer rights
A seller must not accept payment for items if they: do not intend to supply the item; intend to supply something different from what you ordered; or know, or should have known, they would not be able to supply the item in a timely way. A seller that accepts payment for items must supply them:...
Refunds and returns
If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns
No refund’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee : does not exist; may be excluded; or may not have a particular effect. Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this...
Refunds and returns
Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees. For...
Refunds and returns
The type of remedy you can request can depend on whether it is a minor or major problem. Minor problems A minor problem can be fixed within a reasonable time. You must give the store the chance to fix the problem. They choose whether to refund, repair or replace. Major problems If there is a major...
Refunds and returns
After you buy or use a product, you may identify problems with it, in other words, it does not meet a consumer guarantee. Depending on the type of problem (also known as a failure under the Australian Consumer Law) the seller may have to provide a ‘remedy’, such as: a refund repairs a replacement...
Refunds and returns
You will not be covered by all of the consumer guarantees for goods: bought before 1 January 2011. These are covered by laws that were in force before 1 January 2011 – contact us for more information; bought from one-off sales by private sellers, such as garage sales and fêtes; bought at auctions,...
Your consumer rights
As a supplier, you must ensure your standard form consumer contracts comply with national unfair contract terms laws. These protect consumers against contract terms that: would cause a significant imbalance in the parties' rights and obligations under a contract; are not reasonably necessary to...
Door-to-door and telephone selling
Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Disposal of Uncollected Goods Act 1970 requires that within seven days of selling or...
Disposing of uncollected goods

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Publications

The Commissioner for Consumer Protection has approved the following guidelines to assist licensees distinguish between what the Commissioner considers an advertisement that requires a licence number...
Consumer Protection
Guide / handbook
27 May 2014
Real Estate & Settlement Agents Change of Details Notification
Consumer Protection
Fact sheet
28 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
Commercial Tenancy (Retail Shops) Agreements Act 1985 Allocation of operating expenses for Non-standard Trading Hours
Consumer Protection
Fact sheet
30 May 2014
If you have had no success with the steps you have taken to try and resolve a problem with a business or trader, you can lodge a formal complaint by: completing the online form ; or printing and...
Consumer Protection
Form – notification
01 Sep 2017
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
Co-operatives Information Sheet
Consumer Protection
Fact sheet
29 May 2014
About this guide This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014

Pages

Announcements

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 July 2017, most Caltex sites are increasing their ULP price to 133.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
24 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 July 2017, most Puma sites are increasing their ULP price to 134.9 cpl (an increase of 27 cpl). Most Caltex Woolworths, Caltex, 7-Eleven, BP and Coles Express sites are...
Consumer Protection
Media release
17 Jul 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 130.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 July 2017, most Puma, Caltex and Coles Express sites are increasing their ULP price to 134.9 cpl (an increase of 30 cpl by Puma, 28 cpl by Caltex and 25 cpl by Coles Express...
Consumer Protection
Media release
10 Jul 2017
Building Commissioner Peter Gow today announced a pricing reform to Western Australia’s home indemnity insurance (HII) scheme. Large volume and multi-unit project builders will have to pay a premium increase as of Monday 2 October 2017. The increase is required to ensure the HII scheme is sustainable and to prevent WA taxpayers from footing the bill for recent builder failures. Small to medium...
Building Commission
Media release
27 Jun 2017
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 June 2017, most 7-Eleven sites are increasing their ULP price to 138.9 cpl (an increase of 25 cpl). Most Puma, Caltex Woolworths, BP and Coles Express sites are increasing...
Consumer Protection
Media release
12 Jun 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 June 2017, most BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 139.9 cpl (increasing between 22 cpl and 26 cpl). Most 7-Eleven...
Consumer Protection
Media release
05 Jun 2017
A company selling share trading software and its sole Director have been fined a total of $7,500 and ordered to pay consumer compensation of $4,700 for breaking laws related to cold-calling contracts. GTA Australia Pty Ltd (in administration) , registered in NSW, was fined $5,000 and sole Director Kristopher Corbett , who resides on the Gold Coast, was fined $2,500 by the Perth Magistrates Court...
Consumer Protection
Media release
01 Jun 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 137 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 May 2017, most Puma sites are increasing their ULP price by 29 cpl to 141.9 cpl. Most BP, Caltex, Caltex Woolworths and Coles Express sites are increasing their ULP price to 139...
Consumer Protection
Media release
29 May 2017
The average cost of unleaded petrol is set to increase by 22 cents per litre (cpl) to 136 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 May 2017, most Caltex Woolworths and Puma sites are increasing their ULP price to 139.9 cpl (an increase of 29 cpl and 27 cpl, respectively). Most Caltex and Coles Express sites are...
Consumer Protection
Media release
22 May 2017
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 134.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 May 2017, most BP sites are increasing their ULP price to 138.9 cpl (an increase of 25 cpl). Most Puma, Caltex and Coles Express sites are increasing their ULP price to 137.9...
Consumer Protection
Media release
15 May 2017

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