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The type of remedy you can request can depend on whether it is a minor or major problem. Minor problems A minor problem can be fixed within a reasonable time. You must give the store the chance to fix the problem. They choose whether to refund, repair or replace. Major problems If there is a major...
Refunds and returns
After you buy or use a product, you may identify problems with it, in other words, it does not meet a consumer guarantee. Depending on the type of problem (also known as a failure under the Australian Consumer Law) the seller may have to provide a ‘remedy’, such as: a refund repairs a replacement...
Refunds and returns
You will not be covered by all of the consumer guarantees for goods: bought before 1 January 2011. These are covered by laws that were in force before 1 January 2011 – contact us for more information; bought from one-off sales by private sellers, such as garage sales and fêtes; bought at auctions,...
Your consumer rights
As a supplier, you must ensure your standard form consumer contracts comply with national unfair contract terms laws. These protect consumers against contract terms that: would cause a significant imbalance in the parties' rights and obligations under a contract; are not reasonably necessary to...
Door-to-door and telephone selling
Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Act requires that within seven days of selling or disposing of uncollected goods you must...
Disposing of uncollected goods
There are procedures to follow if your customer gives you a ‘notice of dispute’ within one month of you serving them with a Form 1, Form 2 or Form 4 as set out in the Disposal of Uncollected Goods Regulations 1971. There is no prescribed notice of dispute in the Regulations but it needs to set out...
Disposing of uncollected goods
If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...
Disposing of uncollected goods
There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...
Disposing of uncollected goods
Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...
Disposing of uncollected goods
Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods

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Publications

Holiday Accommodation Managers Are you Accredited?
Consumer Protection
Brochure
29 May 2014
A guide to the correct procedures to dispose of uncollected goods.
Consumer Protection
Guide / handbook
19 Jan 2015
Co-operatives: Good Business Guide
Consumer Protection
Guide / handbook
29 May 2014
Looking for a home of your own does not necessarily mean buying an established property. Some people prefer to buy vacant land and have a home built to their plans and requirements. This often means...
Consumer Protection
Brochure
27 May 2014
This guide is intended to help auditors produce high quality reports in the required format. To make the auditing process easier, templates for the main documents to be lodged with the Commissioner...
Consumer Protection
Guide / handbook
26 Jul 2017
Small Business Self Assessment checklist
Consumer Protection
Checklist
29 May 2014
Dispute with a business? A consumer guide to finding help ACL
Consumer Protection
Brochure
29 May 2014
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? Make sure you use a licensed electrical contractor whenever you have...
EnergySafety
Brochure
09 Jan 2015
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
08 Sep 2017
Section 57 of the Real Estate and Business Agents Act 1978 (the Act) requires developers to register their principal place of business with the Commissioner for Consumer Protection (“the Commissioner...
Consumer Protection
Form – registration
27 May 2014

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Announcements

Osborne Park builder, Adam Bryce Thistlethwaite (reg. BP66814 & BC66814), trading as Starboard Side Construction Pty Ltd , has been fined by the State Administrative Tribunal (SAT) for engaging in negligent conduct that adversely affected a neighbouring property.
Building Commission
Media release
09 Nov 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 November 2016, most Caltex sites are increasing their ULP price to 135.9 cpl (an increase of 18 cpl). Most United sites are increasing their ULP price to 134.7 cpl, most BP,...
Consumer Protection
Media release
07 Nov 2016
​An extra 50 retail trading hours for Christmas shopping and Boxing Day sales Christmas Eve shopping to end at 6pm this year, compared with 9pm last year Extended trading for major retailers also approved for Australia Day 2017 Perth consumers will get 50 extra retail trading hours this year to do their Christmas shopping and take full advantage of the Boxing Day sales. Starting from Monday,...
Consumer Protection
Media release
07 Nov 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 November 2016, most Caltex sites are increasing their ULP price to 135.9 cpl (an increase of 18 cpl). Most Coles Express sites are increasing their ULP price to 134.9 cpl, most...
Consumer Protection
Media release
31 Oct 2016
A former York real estate agent and his son have been found to have engaged in misleading conduct after a ‘deceitful’ land deal which resulted in a $6 million profit for family members. The State Administrative Tribunal (SAT) has upheld allegations by Consumer Protection against former licensees The King and I Pty Ltd , formerly trading as Colin King Real Estate , and its director Colin Maxwell...
Consumer Protection
Media release
27 Oct 2016
The Building Commission is strongly advising home owners against carrying out their own plaster testing. The advice follows recent media reports and social media posts suggesting the use of a tape adhesion or “sticky tape” test to determine whether plaster has been correctly applied. Home owners are warned that testing their own walls could damage the plaster or paint. Tests should only be...
Building Commission
Department News
25 Oct 2016
Francesco Di Labio (reg. BP7903 – expired), as the nominated supervisor of Dianella building company Frayson Pty Ltd (BC8331 – cancelled), has been ordered by the State Administrative Tribunal (SAT) to pay a fine of $15,000 and costs of $1,000 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
24 Oct 2016
West Australians looking to make some fast cash are suffering large losses after being scammed by fake companies and websites spruiking investment opportunities. Commerce Minister Michael Mischin said local investors were being lured into binary options trading, which was regarded as a speculative, high-risk investment and involved predicting the movements of commodity, asset or index prices over...
Consumer Protection
Media release
21 Oct 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 122.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 October 2016, most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 28.1 cpl by Caltex Woolworths, 27 cpl by Coles...
Consumer Protection
Media release
17 Oct 2016
Licensing and registration for more than 40 occupations in Western Australia is beginning to move online, providing a productivity boost to businesses and tradespeople and millions of dollars in savings for taxpayers over the next few years. Licence applications for electricians, gas fitters, plumbers, builders, real estate agents, motor vehicle dealers and repairers is currently a time consuming...
Consumer Protection
Media release
11 Oct 2016

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