Consumer

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Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Quad bikes have a number of design features ;that create risks for users, particularly when used on uneven or sloped ground. Losing control of a quad bike can cause it to flip or roll over causing death or serious injury. About quad bikes A quad bike (also known as an all-terrain vehicle or ATV) is...
Product safety for consumers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will help you avoid losing vital personal information and money. See our Scam Spotting fact sheet below for...
Scams
Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations
Always choose a licensed motor vehicle repairer
Always choose a licensed motor vehicle repairer, by Consumer Protection
Look for the tick – there’s a lot riding on it! You wouldn’t trust your teeth to a backyard dentist, so don’t trust your car to a backyard repairer. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop...
Motor vehicle repairers
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). Review purpose The purpose of the review was to assess the Act’s relevance and appropriateness in meeting current and...
Decision regulatory impact statements
Buying a boat can be a costly outlay for most people and is no different to buying a car. Make sure you do as much research as possible before you buy a boat, whether it is through a boat yard or a private seller. The Department of Transport and the Boating Industry Association of WA have some...
Buying a boat
A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 was recently completed. Review purpose The key purpose of the review was to assess the effectiveness of the legislation and to ensure it is appropriate and operating in the interests of both consumers...
Decision regulatory impact statements
The Department of Mines, Industry Regulation and Safety is committed to completing regulatory impact assessment processes when amending or developing legislation. Decision Regulatory Impact Statements (DRIS) represent the final step in the process and reflect the outcome of stakeholder consultation...
Decision regulatory impact statements

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Publications

Keep this guide handy to answer questions about your housing options as you age. What is a retirement village? These are managed residential complexes providing independent living accommodation for...
Consumer Protection
Guide / handbook
03 Feb 2020
Follow these tips to protect yourself: 1. Research Before you buy a new or used car, do some research to determine which car is right for you and what you can afford. 2. Check safety rating Check the...
Consumer Protection
Flyers
11 Dec 2019
Does your vehicle need repairs? Follow these tips to protect your asset and your family. 1 Research. Before you book your car in for a service, new tyres or repairs ask for recommendations from your...
Consumer Protection
Flyers
02 Dec 2019
The department's annual report for 2018-2019 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Progress report on local government’s four yearly inspections of private swimming pool safety barriers 2018/19 Please note: The figure on page 7 of 8.3% for the City of Nedlands should be 0%
Building and Energy
Reports
21 Oct 2019
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Disclosure Policy was reviewed and updated in September 2019. In the course of its operations, Consumer Protection obtains or has access to a wide range of information. Some...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Media Policy was reviewed and updated in January 2019. The Media Policy provides all Consumer Protection officers with guidelines about which officers are authorised to...
Consumer Protection
Policies
24 Dec 2019
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will...
Consumer Protection
Information
19 Feb 2020
A guide to prevention, common warning signs and what action to take.
Building and Energy
Fact sheet
26 Sep 2019

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Announcements

With Commissioner for Consumer Protection Lanie Chopping Are you looking to buy white goods, electrical items or a new car in the near future? Chances are you’ll be offered an extended warranty by the salesperson but you need to think twice before saying “yes” because you could be wasting your money. In Australia, things we buy from a business come with a number of automatic guarantees due to our...
Consumer Protection
Media release
21 Feb 2020
With ANZAC Day occurring on a weekend this year, shoppers and retailers are to be reminded that all general retail shops must remain closed on Saturday 25 April 2020. The reminder comes as the State Government approves an additional four hours of trading for general retail shops in the Perth metropolitan area on the Labour Day, Easter Monday and the additional ANZAC Day public holiday. Larger...
Consumer Protection
Media release
21 Feb 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 11 cents per litre (cpl) to 143.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 February 2020, most branded retailers are hiking their ULP price - Caltex hiking by 30 cpl to 155.9 cpl, Caltex Woolworths to 153.7 cpl, 7-Eleven...
Consumer Protection
Media release
18 Feb 2020
A cement business owner has been fined $4,500 by the Busselton Magistrates Court and ordered to pay $3,000 in compensation to three of his clients after pleading guilty to accepting deposit payments but failing to deliver the goods or services. Jamie Douglas Bishop of Busselton was trading as Busselton Cement Products when the breaches of the Australian Consumer Law occurred in 2016 and 2017. The...
Consumer Protection
Media release
18 Feb 2020
A Queensland-based property management company was fined $80,000 by the Mandurah Magistrates Court on 11 February 2020 for failing to lodge tenancy bonds on time and for keeping records that contained false dates. Asset Realty Pty Ltd , which has a registered place of business in Welshpool, had accepted bonds from eight tenants, mostly in the Mandurah area, but had failed to lodge them with the...
Consumer Protection
Media release
17 Feb 2020
With Commissioner for Consumer Protection Lanie Chopping Consumer Protection welcomes new safety requirements for miniature motorbikes, which strengthen consumer protection for young riders. Miniature motorbikes are often copies of popular road motorcycles, such as grand prix race bikes or ‘chopper’ motorbikes and are usually about half the size of a full-size motorcycle. Mini motorbikes might...
Consumer Protection
Media release
14 Feb 2020
Western Australians were tricked out of more than $13.6 million by scammers in 2019, up 17 per cent from the previous year, according to figures released by WA ScamNet. Victim numbers also increased ten per cent with 705 people reporting losses in 2019. There was a surge in losses to investment scams, which again topped the list of categories in 2019. Romance scams and hacking scams continued to...
Consumer Protection
Media release
13 Feb 2020
A home renovations tradie with a history of ripping off WA consumers has been fined $11,000 by the Perth Magistrates Court, ordered to pay $2,500 in compensation to one consumer as well as legal costs of $1,085.50, for breaking the Australian Consumer Law. On 7 February 2020, Mark Edward Straw of Warnbro (formerly High Wycombe), trading as C.C. Renoes , was convicted in his absence, by way of a...
Consumer Protection
Media release
12 Feb 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 10 cents per litre (cpl) to 145 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 February 2020, most branded retailers are hiking their ULP price - Caltex hiking by 31 cpl to 157.9 cpl, Caltex Woolworths to 153.7 cpl, and Puma...
Consumer Protection
Media release
11 Feb 2020
Regional electricity provider Horizon Power was fined $40,000 by the Perth Magistrates Court on 4 February 2020 for incorrect work in Kununurra that caused a fire and the telecommunications equipment at various properties to become potentially unsafe. Horizon Power was also ordered to pay $1,516.40 in costs, after earlier pleading guilty to breaching the Electricity Regulations 1947. The court...
Building and Energy
Media release
11 Feb 2020

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

Payments

Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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