Consumer

Topics

Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
National consultation on consumer issues impacting Indigenous people Status: Open, closing 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key...
Consultations and reports
Each year the Department of Mines, Industry Regulation and Safety is required by legislation to report annually to the Minister for Mines and Petroleum; Commerce and Industrial Relations on its activities and performance. Other reports are often released in the public interest. Legal actions 2017-...
Departmental reporting
The risk Most pools and spas are fitted with water circulating pumps and cleaning equipment powered by electric motors. Faults can occur in these motors or in the motor’s electrical wiring. This can expose bathers to the risk of electric shock. Signs of electric shock include a tingling sensation,...
Electrical installations
August 2018 Changes have been applied by the Federal Government from 1 July 2018, regarding the liability for the goods and services tax (GST). Purchasers of new residential premises and new residential subdivisions, where the transaction is a taxable supply, are now required to withhold the GST...
Buying a property
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice. Status: CLOSED Monday 27 August 2018. Background In Western Australia, the Fitness Industry Interim Code of...
Consultations and reports
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws

Pages

Publications

This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building Commission
Fact sheet
07 Nov 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building Commission
Bulletin
05 Oct 2018
The Department of Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested that...
Building Commission
Reports
30 Sep 2018
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building Commission
Bulletin
25 Sep 2018
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building Commission
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
EnergySafety
Fact sheet
28 Aug 2018
June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018

Pages

Announcements

The average price of unleaded petrol is set to increase by over 12 cents per litre (cpl) to 153.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 November 2018, most Coles Express sites are increasing their ULP price to 159.9 cpl (hiking by 19.4 cpl). Most 7-Eleven, BP, Caltex and Puma sites are increasing their ULP...
Consumer Protection
Media release
12 Nov 2018
An unlicensed motor vehicle dealer in Armadale has been fined $1,000 and ordered to pay costs of $569 after being convicted in his absence by the Perth Magistrates Court on 9 November 2018. Hussein Hadi had bought and sold 13 vehicles from October 2016 to November 2017 without a licence in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David Hillyard said unlicensed...
Consumer Protection
Media release
12 Nov 2018
Recent hikes in fuel prices have left many consumers searching for the best deal and trying to understand the reasons behind fluctuating prices. The price of fuel, like other retail products, is market driven and the government does not set the price. Consumer Protection operates the FuelWatch website which offers transparency in terms of what the prices at the pumps will do in the next 24 hours...
Consumer Protection
Media release
01 Nov 2018
A national voluntary recall has been issued for water absorbing balls sold by a WA supplier as a toy which may pose a danger to children. The supplier, Alpak Trade Pty Ltd trading as Fremantle Water Beads , has agreed to withdraw the water expandable polymer balls or water beads from the marketplace, but many of the products have already been sold in WA. The voluntary recall is the result of...
Consumer Protection
Media release
09 Nov 2018
An Ellenbrook man has been fined $700 by the Midland Magistrates Court for advertising his motor vehicle repairer services while not having a licence. Victor James Wright had advertised his mechanical repairs and servicing business on a website ( www.ellenbrookauto.com.au ) under the name of Ellenbrook Auto Services since October 2016. This business name was registered between July 2014 and...
Consumer Protection
Media release
08 Nov 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 159.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 November 2018, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 21 cpl). Most BP and Caltex sites are increasing their ULP price to 161.9...
Consumer Protection
Media release
05 Nov 2018
A Perth bathroom renovation company and two of its officers have been fined $5,000 under WA’s building laws in relation to work at homes in Kalamunda and Gwelup. WA Bathrooms and Tiling Pty Ltd (trading as WA Bathrooms ), formerly based in Osborne Park, was convicted in Perth Magistrates Court last month of four charges brought by the Building Commissioner. The company’s director and general...
Building Commission
Media release
05 Nov 2018
Baby bath aids such as plastic recliners, cradles or seats, have become increasingly popular with parents as they provide support for babies and young children in the bath. But it is important to remember that they are not safety devices or a substitute for adult supervision and support. Children have drowned while using a bath aid as they can easily slip off and become submerged under water, tip...
Consumer Protection
Media release
11 Oct 2018
These days, it pays to be extra vigilant on social media. Like-harvesting, or like-farming as it is also called, is a scam perpetuated throughout Facebook and features bogus pages designed to do nothing more than “harvest” your likes. The content pulls at your heartstrings or offers big prizes leading you to like, share and comment. Recently, a fake Virgin Australia page offering a trip to Hawaii...
Consumer Protection
Media release
25 Oct 2018
A fraudster has used stolen social media images to pose as a ship captain in a romance scam that duped a Wheatbelt woman out of more than $10,000. Consumer Protection is warning that false identities featuring the same man’s photos continue to appear on dating and social media platforms. Claiming to be called ‘Captain Thomas Steve’, the scammer initially connected with the woman on Instagram...
Consumer Protection
Media release
01 Nov 2018

Pages

Subscribe to Topics

Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
Subscribe to RSS - Consumer