Consumer

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Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection are seeking public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: OPEN Friday 3 March 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Minister for Commerce has responsibility for the Western Australian Products Symbol Act 1972 which is the enabling legislation that authorises the use of a prescribed symbol (the WA Birthmark symbol) to distinguish and promote the sale of products made in Western Australia. Section 5 of the...
Key policies and legislation
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights

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Publications

Application for modification or non-application of a bush fire building standard
Building Commission
Form – application
13 Feb 2017
The Building Amendment Regulations 2017 (the Amendment Regulations) were published in the Government Gazette on Tuesday 7 February 2017 to come into operation on Wednesday 8 February 2017. The...
Building Commission
Bulletin
13 Feb 2017
This transcript is taken from an interview between Consumer Protection and an ethanol burner burns victim in December 2016. The full interview is available from the link above. Grabs of certain key...
Consumer Protection
Alert
20 Dec 2016
EXTENSION OF INTERIM BAN ON DECORATIVE ALCOHOL FUELLED BURNERS I, MICHAEL MISCHIN, Minister for Commerce, pursuant to section 111(2) of the Australian Consumer Law (WA) extend an interim ban on...
Consumer Protection
Policies
17 Feb 2017
Industry Development
Directory
16 Jan 2017
Industry Development
Reports
31 Jan 2017
The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that victims of family violence are able to achieve...
Consumer Protection
Consultations / public comment
15 Dec 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016

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Announcements

The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 137.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 February 2017, most Coles Express sites are increasing their ULP price to 141.9 cpl (an increase of 17 cpl). Most Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
27 Feb 2017
A director and former director of a liquidated solar company have each been fined $1,500 and ordered to pay court costs of $622.25 in relation to potential customers being misled and a deposit taken during the 10 business day ’cooling off period’ a customer is entitled to under the Australian Consumer Law (ACL). Jarrad Graeme Hand, director of Polaris Solar Pty Ltd (voluntarily wound up) and a...
Consumer Protection
Media release
27 Feb 2017
A WA real estate agency and sales representative have been fined $12,000 each as part of State Administrative Tribunal (SAT) disciplinary action by Consumer Protection over dishonest conduct during property sale transactions. Sunrun Nominees Pty Ltd trading as House Real Estate WA and Frank Andrew Torre are subject to orders after contravening the Real Estate and Business Agents Act 1978 and the...
Consumer Protection
Media release
24 Feb 2017
With Acting Commissioner for Consumer Protection David Hillyard Puppy scammers have been getting their claws into the money of pet-buyers in Western Australia for years. The scammers also use kittens, birds and other popular animals as bait. Sadly the animal never arrives and Consumer Protection has received reports of monetary loss from many heartbroken would-be pet owners. Advertisements can be...
Consumer Protection
Department News
23 Feb 2017
A handyman who took money from consumers but failed to carry out the work has been fined $6,000, ordered to pay a customer $2,150 in compensation and must also pay the $3,800 it cost Consumer Protection to prosecute him. Daniel Murray Howard, who has previously been convicted of dishonesty offences, pleaded guilty to three contraventions of the Australian Consumer Law during a hearing at the...
Consumer Protection
Media release
23 Feb 2017
Graeme John Williams, the director and secretary of formerly registered and since liquidated building company Moonfern Pty Ltd (reg. BC11102 – expired), trading as Williams Homes, has been prosecuted by the Building Commissioner for performing work and demanding a deposit for the construction of a Broome dwelling without first providing the owners with a certificate of home indemnity insurance.
Building Commission
Media release
22 Feb 2017
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 138.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 February 2017, most Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of 15 cpl). Most BP and Puma sites are increasing their ULP price to 141.9 cpl...
Consumer Protection
Media release
20 Feb 2017
The sale of portable decorative ethanol burners will be banned in Western Australia for another month in a bid to protect consumers from burns or fire incidents. Acting Commissioner for Consumer Protection Penny Lipscombe says the 30-day extension of a 60-day interim ban is in response to 100 serious injuries reported throughout Australia and at least 29 house fires since 2010. “We initially...
Consumer Protection
Media release
17 Feb 2017
When we hear about a tragedy – from a bush fire or floods to someone badly injured by a coward’s punch or deaths in a terrorist attack – it’s normal to want to help those affected and giving or collecting money may seem the most practical way to do so. But cautionary tales from donors and collectors highlight the importance of our charity licensing laws. Consumer Protection is here to help people...
Consumer Protection
Department News
16 Feb 2017
The Building Regulations 2012 were amended on 8 February 2017 to introduce a transitional process for making streamlined applications under section 39 of the Building Act 2011 for seeking a declaration from the Building Commissioner for the non-application or modification of a bush fire building standard. The Building Commissioner can only make a declaration when satisfied that the declaration...
Building Commission
Department News
13 Feb 2017

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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