Consumer

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Each year the Department of Mines, Industry Regulation and Safety is required by legislation to report annually to the Minister for Mines and Petroleum; Commerce and Industrial Relations on its activities and performance. Other reports are often released in the public interest. Legal actions 2017-...
Departmental reporting
The risk Most pools and spas are fitted with water circulating pumps and cleaning equipment powered by electric motors. Faults can occur in these motors or in the motor’s electrical wiring. This can expose bathers to the risk of electric shock. Signs of electric shock include a tingling sensation,...
Electrical installations
August 2018 Changes have been applied by the Federal Government from 1 July 2018, regarding the liability for the goods and services tax (GST). Purchasers of new residential premises and new residential subdivisions, where the transaction is a taxable supply, are now required to withhold the GST...
Buying a property
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice. Status: CLOSED Monday 27 August 2018. Background In Western Australia, the Fitness Industry Interim Code of...
Consultations and reports
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations

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Publications

The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building Commission
Bulletin
25 Sep 2018
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building Commission
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
EnergySafety
Fact sheet
28 Aug 2018
June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
16 May 2018
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018

Pages

Announcements

The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 September 2018, all Coles Express sites are increasing their ULP price to 163.9 cpl (an increase of 20 cpl). Most Caltex Woolworths, Puma, BP and Caltex sites are increasing...
Consumer Protection
Media release
24 Sep 2018
The McGowan Government has approved extended retail trading hours, giving Perth shoppers extra hours to complete their Christmas shopping this season. From Monday December 17, shops can choose to open from 7am on weekdays including Christmas Eve. From December 9, shoppers will have an extra four hours each Sunday to do their Christmas shopping, with shops able to open at 8am and close at 6pm...
Consumer Protection
Media release
21 Sep 2018
A motor vehicle repairer has been disqualified from holding a certificate by the State Administrative Tribunal (SAT) and ordered to pay costs of $500 after failing to meet an important condition placed on his certificate by Consumer Protection. Stephen Jeffrey Sokol of Aveley had breached the Motor Vehicle Repairers Act by failing to comply with a condition to provide Consumer Protection with a...
Consumer Protection
Media release
21 Sep 2018
A Perth car dealership which specialises in selling vehicles on consignment as well as a salesperson involved in managing the business have been banned by Consumer Protection from conducting consignment sales. The move to restrict the licences to prevent consignment sales comes as charges are to be heard against the company, its Director and the employee/manager. PAG (WA) Pty Ltd , trading as...
Consumer Protection
Media release
20 Sep 2018
Local governments are working to clear a backlog of inspections of private pool safety barriers in the wake of an Ombudsman Western Australia report on children drowning. The law requires that WA local councils inspect private pools in their jurisdiction at least once every four years to ensure they have complying fences or other safety barriers. In last year’s investigation report on ways to...
Building Commission
Media release
20 Sep 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 156.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 September 2018, most Caltex sites are increasing their ULP price to 161.9 cpl (an increase of 16 cpl). Most Coles Express sites are increasing their ULP price to 160.9 cpl,...
Consumer Protection
Media release
17 Sep 2018
Consumer Protection wants the WA community to be aware that there are legal restrictions applying to the owner of a Narrogin massage business as a result of a Supreme Court order which was made permanent on 21 January 2011. The order, originally issued on 25 November 2010, requires the Commissioner for Consumer Protection to pre-approve any recruitment advertisements before they are posted by Bon...
Consumer Protection
Media release
13 Sep 2018
Children will be spoilt for choice when more than 260 showbags go on sale at this year's Perth Royal Show, following a product safety tick of approval from Consumer Protection. Each year, the Royal Agricultural Society of Western Australia (RASWA) invites Consumer Protection inspectors to conduct the pre-show checks, ensuring the showbags' toys and novelties meet Australian product safety...
Consumer Protection
Media release
12 Sep 2018
A WA solar business has been fined a total of $16,000 by the Perth Magistrates Court and ordered to pay compensation to consumers amounting to $29,355 after accepting money but failing to supply the goods. Christopher John Darker of Shenton Park, trading as Solar Technology (registered in Yallingup), was also ordered to pay costs of $608.65 when convicted on 7 September 2018 of wrongly accepting...
Consumer Protection
Media release
11 Sep 2018
The average price of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 152.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 September 2018, most Puma sites are increasing their ULP price to 159.9 cpl (an increase of 20 cpl). Most Caltex sites are increasing their ULP price to 157.9 cpl, most...
Consumer Protection
Media release
10 Sep 2018

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Subscribe to Topics

Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Lodge, dispose or, or vary your bond online.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building Commission

Notifications

Report an unsafe product to the department.
Consumer Protection
Report a gas leak or incident to Energy Safety .
EnergySafety
Report an electrical accident to Energy Safety .
EnergySafety

Payments

The Building Commission accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building Commission
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