Consumer

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With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will help you avoid losing vital personal information and money. See our Scam Spotting fact sheet below for...
Scams
Status: OPEN, Submissions close at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders were...
Consultations
Always choose a licensed motor vehicle repairer
Always choose a licensed motor vehicle repairer, by Consumer Protection
Look for the tick – there’s a lot riding on it! You wouldn’t trust your teeth to a backyard dentist, so don’t trust your car to a backyard repairer. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop...
Motor vehicle repairers
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Regional Services Review
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). Review purpose The purpose of the review was to assess the Act’s relevance and appropriateness in meeting current and...
Decision regulatory impact statements
Buying a boat can be a costly outlay for most people and is no different to buying a car. Make sure you do as much research as possible before you buy a boat, whether it is through a boat yard or a private seller. The Department of Transport and the Boating Industry Association of WA have some...
Buying a boat
A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 was recently completed. Review purpose The key purpose of the review was to assess the effectiveness of the legislation and to ensure it is appropriate and operating in the interests of both consumers...
Decision regulatory impact statements
The Department of Mines, Industry Regulation and Safety is committed to completing regulatory impact assessment processes when amending or developing legislation. Decision Regulatory Impact Statements (DRIS) represent the final step in the process and reflect the outcome of stakeholder consultation...
Decision regulatory impact statements
The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: OPEN, closing date 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
Consultations
Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents

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Publications

With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will...
Consumer Protection
Information
09 Oct 2019
A guide to prevention, common warning signs and what action to take.
Building and Energy
Fact sheet
26 Sep 2019
Gift card toolkit for consumer advocacy stakeholders In Australia, approximately 34 million gift cards are sold each year, with an estimated value of $2.5 billion. It is estimated that $70 million of...
Consumer Protection
Information
27 Sep 2019
Building and Energy's investigation into the cause of the electric shock is summarised in this report.
Building and Energy
Reports
27 Sep 2019
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019
This industry bulletin has been issued to provide information on new deemed-to-satisfy (DTS) provisions for fire sprinkler systems. The DTS provisions have been included in the 2019 National...
Building and Energy
Bulletin
13 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
17 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
12 Sep 2019
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). The key purpose of...
Consumer Protection
Discussion paper
16 Sep 2019
The Fitness Industry Code of Practice Review 2018 – Public consultation paper was released in June 2018. Submissions to the paper closed on 27 August 2018. Stakeholders were invited to submit...
Consumer Protection
Reports
24 Sep 2019

Pages

Announcements

With Commissioner for Consumer Protection Penny Lipscombe Aside from your home, your car is likely to be your biggest asset. Unlicensed motor vehicle dealers can pose a huge, unnecessary risk to your vehicle and to the safety of your family. Buying a vehicle from an unlicensed dealer increases the risk of it being substandard, dangerous and possibly unroadworthy. By engaging the services of an...
Consumer Protection
Media release
17 Oct 2019
A tree lopper who accepted payment to cut down six trees but only chopped off branches on one has been fined $3,000 after pleading guilty to breaching the Australian Consumer Law. Siuosavaii Maiava trading as Fairdinkum Tree Services was also ordered to pay court costs of $2,307.50 when the Consumer Protection prosecution was heard at the Joondalup Magistrates Court on Friday 11 October 2019. In...
Consumer Protection
Media release
17 Oct 2019
A Cannington retailer has been fined $5,000 following a prosecution by WA’s electrical safety regulator for selling an unapproved and potentially dangerous travel adaptor. PC Master Pty Ltd representatives did not attend the Perth Magistrates Court on 9 October 2019, when the business was found guilty of breaching the Electricity Act 1945 and also ordered to pay costs of $766. The court was told...
Building and Energy
Media release
16 Oct 2019
Laws to allow renters to fix furniture to walls to prevent death or injury to children from toppling furniture have passed through State Parliament. The Consumer Protection Legislation Amendment Bill 2018 amends the Residential Tenancies Act and means landlords must allow tenants, who submit a request form, to attach furniture to a wall to prevent a child, or a person with a disability, from...
Consumer Protection
Media release
16 Oct 2019
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 October 2019, many BP sites are increasing their ULP price to 165.9 cpl (increasing by 33 cpl). Most Caltex and many Coles Express sites are increasing their ULP price to 163...
Consumer Protection
Media release
14 Oct 2019
Building and Energy wishes to advise owners of caravans, motor homes or camper trailers that there is a potential safety risk while operating certain Suburban Recreational Vehicle Water Heater appliances on LP Gas. Under certain conditions, the water heaters can generate elevated levels of Carbon Monoxide (CO) which, in some instances, may spill into the caravan, motor home or camper trailer. For...
Building and Energy
Alert
11 Oct 2019
Perth shoppers will have more time to buy gifts in the lead up to Christmas and take full advantage of the sales that follow with the McGowan Government extending retail trading hours. Commerce Minister John Quigley has approved an additional 35 hours of trading for general retail shops in the Perth metropolitan area from Saturday, December 7 until New Year's Day. The general shops can choose to...
Consumer Protection
Media release
11 Oct 2019
The hunt is on for people who have contributed to raising community awareness of consumer rights, either as an advocate or educator, to nominate for the Consumer Protection Awards 2020. Nominations have now opened for the awards which were won last year by a consumer researcher, a community legal centre, a family lobbying for toppling furniture laws and an ABC reporter. Each was presented with a...
Consumer Protection
Media release
11 Oct 2019
With Commissioner for Consumer Protection Penny Lipscombe We have received complaints from tenants recently about electrical hazards and gas leaks in rental properties. Issues include faulty electrical wiring, power sockets and appliances blowing, power shortages when raining, and water leaking onto electrical points. What to do if you suspect an electrical fault? At least two RCDs must be fitted...
Consumer Protection
Media release
10 Oct 2019
We have received complaints from tenants recently about electrical hazards and gas leaks in rental properties. Issues include faulty electrical wiring, power sockets and appliances blowing, power shortages when raining, and water leaking onto electrical points. What to do if you suspect an electrical fault? At least two RCDs must be fitted before selling a home, in all properties constructed...
Consumer Protection
Media release
10 Oct 2019

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Applications

Any organisation wanting to conduct a street collection in the Perth metropolitan area, whether or not licensed, must have a separate street collection permit.
Consumer Protection
An organistion can apply for a charity licence through the Charitable Collections Advisory Committee.
Consumer Protection
Register a co-operative.
Consumer Protection
Tenant guides, disclosure statements, facts sheets and forms.
Consumer Protection
Residential tenancies - Notices and forms used to rent a home including rent applications, property condition reports and termination notices.
Consumer Protection
Find a form or form template to use when making an application to a permit authority or local government authority.
Building and Energy

Notifications

Report an unsafe product to the department.
Consumer Protection
All fuel gas accidents or incidents that occur in Western Australia need to be reported.
Building and Energy
Electrical accidents include electric shocks, electrical injuries, fatalities, incidents that cause danger to life or loss or damage to property (for example damage due to fire or over/under voltage).
Building and Energy

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Building and Energy accepts online payment for the complaint fee by Visa or Mastercard. Please note that hard copy receipts are not issued for payments. For your records, please write down your receipt number once payment has been made.
Building and Energy
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