Consumer

Topics

Industry Advisory Group on security of payment reform
Construction Contracts Act
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit

Pages

Publications

The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
16 May 2018
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018

Pages

Announcements

An unlicensed motor vehicle dealer has been fined $1,200 and ordered to pay costs of $205 by the Perth Magistrates Court after pleading guilty on 5 October 2018. Fadel Ali of Langford had bought and sold 24 motor vehicles between August 2016 and March 2018 without a licence, in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David Hillyard said unlicensed dealing...
Consumer Protection
Media release
10 Oct 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 163.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 October 2018, all Coles Express and most Caltex sites are increasing their ULP price to 167.9 cpl (an increase of between 18 and 19 cpl). Most Puma, BP and Caltex Woolworths...
Consumer Protection
Media release
08 Oct 2018
Tenants will be allowed to affix furniture to walls, preventing them from toppling over New laws introduced following the tragic death of Reef Kite The McGowan Government will introduce the Consumer Protection Legislation Amendment Bill 2018 to State Parliament this week, which will provide better protections to residential tenants and their children. Amendments to the Residential Tenancies Act...
Consumer Protection
Media release
07 Oct 2018
Consumer Protection is concerned about reports of significant charges being imposed by dealers on WA consumers who cancel motor vehicle purchase contracts. Under the Motor Vehicle Dealers Act, the seller is allowed to charge an amount up to a maximum of 15 per cent of the contract’s value as “pre-estimated liquidated damages”. However, there appears to be a practice within some sections of the...
Consumer Protection
Media release
02 Oct 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 160.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 October 2018, all Coles Express sites are hiking their ULP price to 165.9 cpl (an increase of 20 cpl). Most Caltex sites are hiking their ULP price to 163.9 cpl, most Puma...
Consumer Protection
Media release
01 Oct 2018
A Perth motor vehicle dealership has lost $65,000 after being stung by a ‘man in the middle’ scam involving the payment of an invoice to a bank account that had been changed. The dealership recently made a purchase from a supplier and received an invoice with correct bank details. A week later an email request, sent by scammers, was received asking to direct the funds to a new bank account. The...
Consumer Protection
Media release
27 Sep 2018
With a new season underway, the State’s energy safety regulator is urging home and business owners to do a simple check of their residual current devices (RCDs) – the compulsory life-saving switches that protect against electrocution. RCDs instantly stop the electricity supply when they detect a fault, such as when a person receives an electric shock. The rapid response is designed to protect...
EnergySafety
Media release
26 Sep 2018
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 September 2018, all Coles Express sites are increasing their ULP price to 163.9 cpl (an increase of 20 cpl). Most Caltex Woolworths, Puma, BP and Caltex sites are increasing...
Consumer Protection
Media release
24 Sep 2018
The McGowan Government has approved extended retail trading hours, giving Perth shoppers extra hours to complete their Christmas shopping this season. From Monday December 17, shops can choose to open from 7am on weekdays including Christmas Eve. From December 9, shoppers will have an extra four hours each Sunday to do their Christmas shopping, with shops able to open at 8am and close at 6pm...
Consumer Protection
Media release
21 Sep 2018
A motor vehicle repairer has been disqualified from holding a certificate by the State Administrative Tribunal (SAT) and ordered to pay costs of $500 after failing to meet an important condition placed on his certificate by Consumer Protection. Stephen Jeffrey Sokol of Aveley had breached the Motor Vehicle Repairers Act by failing to comply with a condition to provide Consumer Protection with a...
Consumer Protection
Media release
21 Sep 2018

Pages

Subscribe to Topics
Subscribe to RSS - Consumer