Consumer

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Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Minister for Commerce has responsibility for the Western Australian Products Symbol Act 1972 which is the enabling legislation that authorises the use of a prescribed symbol (the WA Birthmark symbol) to distinguish and promote the sale of products made in Western Australia. Section 5 of the...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Lithium button batteries are found in many common household...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: OPEN , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers

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Publications

An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
24 Apr 2017
The Building Commission released an e-letter on 28 November 2016 to remind building industry practitioners about interconnection of smoke alarms and the new Australian Standard for smoke alarms. This...
Building Commission
Bulletin
28 Feb 2017
Application for modification or non-application of a bush fire building standard
Building Commission
Form – application
13 Feb 2017
The Building Amendment Regulations 2017 (the Amendment Regulations) were published in the Government Gazette on Tuesday 7 February 2017 to come into operation on Wednesday 8 February 2017. The...
Building Commission
Bulletin
13 Feb 2017
This transcript is taken from an interview between Consumer Protection and an ethanol burner burns victim in December 2016. The full interview is available from the link above. Grabs of certain key...
Consumer Protection
Alert
20 Dec 2016
EXTENSION OF INTERIM BAN ON DECORATIVE ALCOHOL FUELLED BURNERS I, MICHAEL MISCHIN, Minister for Commerce, pursuant to section 111(2) of the Australian Consumer Law (WA) extend an interim ban on...
Consumer Protection
Policies
17 Feb 2017
The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that victims of family violence are able to achieve...
Consumer Protection
Consultations / public comment
15 Dec 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
08 Sep 2017
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016

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Announcements

Truth in advertising Consumer Protection continues to receive a number of complaints about representations builders are making in their marketing material. The issues highlighted in this article relate to house and land packages, often where the builder does not own the land. Consumer Protection published its concerns about the advertising of house and land packages in 2013, and while industry...
Building Commission
Department News
11 Sep 2017
The search has begun for the next winners of the Consumer Protection Awards with nominations now open. Advocates of consumer and tenancy rights are encouraged to nominate whether as an individual, community group, local government authority or a media organisation. Those who have been active in highlighting consumer and tenancy issues and providing community support, advice or education are...
Consumer Protection
Media release
11 Sep 2017
A young businessman who supplied black tie waiters for private functions has been ordered by the Perth Magistrates Court to pay almost $7,500 in fines, compensation and costs for taking payments from clients but failing to turn up. 20 year old Tyson John Vacher , who operated Black Tie Waiters (deregistered) from his Carramar home, was fined $1,000 each on four charges of accepting payment but...
Consumer Protection
Media release
06 Sep 2017
With Commissioner for Consumer Protection David Hillyard Complaints from puppy purchasers are common and have been for a number of years. Our WA ScamNet area deals with frauds where animals are not supplied and likely don’t exist. But many disputes are with real breeders or pet stores regarding the health of puppies or claims relating to the breed. In the 2016/17 financial year we received more...
Consumer Protection
Media release
06 Sep 2017
Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017
Children heading to this year’s Perth Royal Show will have at least 258 safe showbags to choose from after Consumer Protection carried out its annual checks on toys and novelty items contained in the bags. Commissioner for Consumer Protection David Hillyard said product safety officers have inspected more than 1,500 individual items before declaring the showbags to be safe. “Of the hundreds of...
Consumer Protection
Media release
05 Sep 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 September 2017, most Caltex and Caltex Woolworths sites are increasing their ULP price to 142.9 cpl (increasing 28 cpl and 29 cpl, respectively). Most 7-Eleven, BP, Coles...
Consumer Protection
Media release
04 Sep 2017
With Acting Commissioner for Consumer Protection David Hillyard Do you buy electrical products online? You may be shocked to hear that overseas plug converters supplied with appliances to make them usable in Australia could harm or kill you! There have been two local cases recently where consumers reported receiving electric shocks from power adaptors that came with appliances they’d purchased...
Consumer Protection
Media release
01 Sep 2017
The Building Commission has confirmed that testing found no asbestos-containing building products and materials supplied by Yuanda Australia in its general inspection of 13 Western Australian buildings.
Building Commission
Media release
31 Aug 2017
Consumer Protection is advising consumers in the Mid-West region, who may be out of pocket after the closure of a Geraldton restaurant, to come forward and lodge a complaint. The Port View Restaurant in Marine Terrace has closed its doors and it’s believed there may be consumers who have unused gift vouchers or may have paid a deposit on functions at the venue. Senior regional officer for...
Consumer Protection
Media release
30 Aug 2017

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