Consumer

Topics

Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice. Status: CLOSED Monday 27 August 2018. Background In Western Australia, the Fitness Industry Interim Code of...
Consultations and reports
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books

Pages

Publications

The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building Commission
Bulletin
25 Sep 2018
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building Commission
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
EnergySafety
Fact sheet
28 Aug 2018
June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
16 May 2018
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018

Pages

Announcements

A vehicle examiner found to have engaged in corrupt activities has been banned by the State Administrative Tribunal from holding a motor vehicle repairer’s business licence or being involved in a licensed repair business for three years. Troy Pintabona of Walliston, Director of Mustang Holdings (WA) Pty Ltd , was also reprimanded and ordered to pay a fine of $1,500. The company has agreed to...
Consumer Protection
Media release
21 Dec 2018
Western Australians are being warned about the risks of attaching or hanging items around their homes, in the wake of a young man’s tragic death in Subiaco this month after a brick pier collapsed on an attached hammock. It is WA’s second fatality in the past decade involving a hammock attached to a brick pier, prompting Building & Energy and Consumer Protection to urge caution about how and...
Building Commission / Consumer Protection
Media release
21 Dec 2018
As many West Australians fire up barbecues, plug in Christmas lights and tackle projects around the house this summer, Building and Energy has issued a safety reminder about potential gas and electrical hazards, including in roof spaces. Barbecue safety Director of Energy Safety Saj Khan said incorrectly maintained gas barbecues could cause fires, injuries and property damage – but simple checks...
EnergySafety
Media release
19 Dec 2018
A no-frills unmanned service station in Forrestfield has been named the cheapest site in Perth for unleaded petrol in 2018. According to FuelWatch data, FastFuel 24/7 had an average of 135.7 cents per litre (cpl) for the year, followed by United Neerabup on 136.1 cpl and Puma Neerabup on 136.3 cpl. Commissioner for Consumer Protection David Hillyard said the top ten cheapest sites in Perth were...
Consumer Protection
Media release
19 Dec 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 31 cpl). All 7-Eleven and most Caltex and BP sites are increasing their ULP...
Consumer Protection
Media release
17 Dec 2018
A dealership which specialised in selling luxury motor vehicles on consignment and its Director have been fined a total of $90,000 by the Perth Magistrates Court for breaking laws designed to protect consumers. Luxuride Pty Ltd , formerly of West Perth, was fined $70,000 and Director Nicholas Ngo was fined $20,000 on 12 December 2018 and ordered to pay $5,000 in costs. Mr Ngo did not attend the...
Consumer Protection
Media release
14 Dec 2018
Consumer Protection is urging tenants and landlords in WA to check for unclaimed bond money amounting to a total of almost $1.5 million. The bond money relates to 4,887 tenancies that came to an end between January 2007 and December 2010. The bonds were not paid out for a variety of reasons: Disposal forms submitted were missing signatures; Monies left in dispute of whom it is to be paid to;...
Consumer Protection
Media release
13 Dec 2018
A product recall has been issued for the Companion portable single and double burner butane gas stoves sold at stores nationally between 11 January and October 2018, AGA certification no. 8704. In some stoves, the gas valve may leak during operation. There is a possibility of a fire or explosion occurring. If you have any of these stoves, cease using the product immediately and return the product...
EnergySafety
Alert
12 Dec 2018
A former builder has been fined $2,500 by the Building Services Board (BSB) for not following approved plans and understating the contract value of a project in Dianella. Ian Robert Jack – formerly of Quinns Rocks and now living interstate – was a registered building practitioner and building contractor (BP101026 / BC100827, since expired) in 2016 when he signed a $243,000 contract to construct a...
Building Commission
Media release
12 Dec 2018
The following statement was issued by Hon Bill Johnston MLA, Minister for Commerce and Industrial Relations, on Tuesday 11 December 2018: John Fiocco's review of security of payment reform for WA subcontractors released Government will carefully consider all 44 recommendations The McGowan Government today released John Fiocco's final report on Security of Payment Reform in the WA Building and...
Building Commission / EnergySafety
Media release
11 Dec 2018

Pages

Subscribe to Topics
Subscribe to RSS - Consumer