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Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
In the early hours of 14 June 2017, fire engulfed a 24-storey apartment block in West London’s North Kensington district known as the Grenfell Tower, causing at least 80 deaths and many injuries. While English authorities are still investigating the cause of the fire and its rapid spread, initial...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights

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Publications

Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018
Self-balancing scooters safety standard (hoverboards)
Consumer Protection
Information
26 Apr 2018
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
24 Apr 2018
Portable pool safety fact sheet 1
Consumer Protection
Fact sheet
18 Apr 2018
The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to the highest possible standards of openness, probity and accountability in all its affairs. The department has zero...
Corporate
Plans
13 Apr 2018
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
27 Feb 2018

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Announcements

WA consumers have recouped a total of $3.85 million in the 2017/18 financial year as a result of Consumer Protection’s dispute resolution efforts. The bulk of the consumer redress achieved was for motor vehicle buyers who had just over $2 million returned to them either by manufacturers or dealers, mostly in the form of refunds for faulty vehicles or upgrades to a newer model of car, truck, four-...
Consumer Protection
Media release
02 Aug 2018
A Queens Park man has been fined $3,000 by the Perth Magistrates Court for selling vehicles from his home without a licence. Ali Hadi pleaded guilty on 27 July 2018 of breaching the Motor Vehicle Dealers Act and was also ordered to pay costs of $546. Between June 2016 and April 2018, Mr Hadi bought 66 motor vehicles and sold 63 vehicles, mostly via Gumtree. Commissioner for Consumer Protection...
Consumer Protection
Media release
01 Aug 2018
A Redcliffe couple who bought and sold vehicles without a licence, used false names and wound-back odometers were fined a total of $21,000 by the Perth Magistrates Court. Between July 2016 and November 2017, the couple bought and sold 51 vehicles without a licence and used false names when registering the vehicles to avoid detection, in breach of the Motor Vehicle Dealers Act (MVDA). They pleaded...
Consumer Protection
Media release
01 Aug 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 July 2018, most BP, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 22 cpl and 27 cpl). Most 7-Eleven, Caltex and Caltex...
Consumer Protection
Media release
30 Jul 2018
Imported cosmetic eyeliners that contain 84 percent lead are being taken off store shelves throughout Australia with WA shoppers warned to be on the look-out. Consumer Protection said testing by NSW Fair Trading found that Hashmi Surmi Special and Hashmi Kohl Aswad eyeliners had dangerous levels of lead as well as containing other hazardous metals like arsenic, cadmium, chromium and mercury. It...
Consumer Protection
Media release
26 Jul 2018
Funding to provide family violence rental law education for tenant advocates After the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018 passed the Lower House in June 2018, $50,000 from the State Government’s Consumer Credit Account is being granted to Tenancy WA to train community workers ahead of the tenancy law changes. Tenancy WA in conjunction with the Women’s Council...
Consumer Protection
Media release
24 Jul 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 July 2018, most Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 21 cpl and 28 cpl). Most 7-Eleven and Caltex...
Consumer Protection
Media release
23 Jul 2018
With Commissioner for Consumer Protection David Hillyard It is now easier for consumers to know where their food comes from with the introduction of mandatory Country of Origin food labelling which became effective as of 1 July 2018. All businesses, including manufacturers, processors and importers that offer food for retail sale in Australia, must comply with the Country of Origin Food Labelling...
Consumer Protection
Media release
05 Jul 2018
Consumer Protection is encouraging Perth landlords to attend a Shelter WA Homelessness Week Event, to learn about ways to help tenants experiencing family violence and other serious problems. Commissioner for Consumer Protection David Hillyard said the ‘Landlords Making A Difference’ session on 9 August in Maylands is a great opportunity for owners of rental homes to hear from government,...
Consumer Protection
Media release
19 Jul 2018
Door to door salespeople who ignore ‘Do Not Knock’ stickers on homes may face prosecution, Consumer Protection has warned. The agency has received several reports from Perth consumers claiming that they were visited by door to door traders despite having a ‘Do Not Knock’ sticker displayed. The Federal Court has previously ruled that the sticker conveyed a clear and unambiguous request for a...
Consumer Protection
Media release
19 Jul 2018

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