Consumer

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August 2018 Changes have been applied by the Federal Government from 1 July 2018, regarding the liability for the goods and services tax (GST). Purchasers of new residential premises and new residential subdivisions, where the transaction is a taxable supply, are now required to withhold the GST...
Buying a property
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice. Status: CLOSED Monday 27 August 2018. Consultation on this review is now complete. A consultation report with a...
Consultations
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)

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Publications

Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building and Energy
Bulletin
05 Oct 2018
The Department of Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested that...
Building and Energy
Reports
30 Sep 2018
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building and Energy
Bulletin
25 Sep 2018
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
Building and Energy
Fact sheet
19 Jul 2019
June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018

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Announcements

Paintwork described as “faulty and unsatisfactory” has resulted in the Building Services Board issuing a $2,000 fine to a Ballajura painter. Amin Rahimi (PP/PC 8120) was subcontracted in July 2018 to do around $14,000 worth of interior and exterior painting at four residential units in Gosnells. The property owner and the builder raised concerns about the quality of the job, even after Mr Rahimi...
Building and Energy
Media release
20 Aug 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 30 cpl). Most BP and Coles Express sites are increasing their ULP price to 156.9 cpl,...
Consumer Protection
Media release
19 Aug 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 28 cpl). Most Coles Express sites are increasing their ULP price to 156.9 cpl, most BP...
Consumer Protection
Media release
12 Aug 2019
Two Perth businesses and their director must pay almost $90,000 in fines and costs following a Building and Energy prosecution for falsely claiming to be authorised to do work that only a registered building contractor can carry out. After a five-day trial in the Perth Magistrates Court, Frayson Pty Ltd and an associated company, Instyle Residence Australia Pty Ltd , were found guilty of separate...
Building and Energy
Media release
12 Aug 2019
With Commissioner for Consumer Protection David Hillyard Hotel comparison websites offer to take the hassle out of searching for best value accommodation but instead of saving you money they could leave you out of pocket. One man who recently came to Consumer Protection had paid $137 above the quoted room rate using an American-based comparison site to book a hotel stay in Mandurah – charges,...
Consumer Protection
Media release
09 Aug 2019
A cooling off period for vehicle sales involving linked finance, removal of special warranties, reduced fees for contract cancellations and the scrapping of sales representatives’ licences are some of the proposed law changes covering the WA motor vehicle industry. Proposed amendments to the Motor Vehicle Dealers Act and the Motor Vehicle Repairers Act follow a broad review of the legislation...
Consumer Protection
Media release
08 Aug 2019
A property manager has been reprimanded and fined $1,500 by the State Administrative Tribunal for operating without a current certificate of registration. Shamela Rima Neilson was working for an Attadale real estate agency when her real estate sales representative registration expired in March 2017, but continued to carry out duties as a property manager in breach of the Real Estate and Business...
Consumer Protection
Media release
06 Aug 2019
With Commissioner for Consumer Protection David Hillyard Are you paying extra for bills you receive in the mail? Service providers may be charging you a fee to cover the costs of printing and posting your bill – but there may be a way you can avoid the charge. The easiest way is to switch to online billing and receive your bills by email or via the company’s app or website but that is not going...
Consumer Protection
Media release
05 Aug 2019
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 149.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 August 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 29 cpl). Most Coles Express sites are increasing their ULP price to 158.9 cpl, most Caltex...
Consumer Protection
Media release
05 Aug 2019
The review of laws regulating the retirement village sector in WA moves to a new chapter with Consumer Protection embarking on an extensive consultation process with the industry and community before recommending any further changes. The first paper of the second-stage review of the Retirement Villages Act (RV Act), which is now open for consultation, will focus on improving the definition of a...
Consumer Protection
Media release
01 Aug 2019

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