Consumer

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Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To Home owners Dear Sir / Madam No RCD means no second chance RCDs are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and fuses in your electrical panel...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
The following frequently asked questions (FAQs) are provided to assist industry and homeowners to understand the bush fire requirements under the building legislation, including the Building Code of Australia (BCA) bush fire requirements, and to assist those who wish to upgrade their existing homes...
Building in bushfire prone areas
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations and reports
Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers

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Publications

29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
The department's annual report for 2015-2016 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
01 Nov 2016
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016
An interim report on the discovery of asbestos within imported atrium roof panel products used in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
13 Sep 2016
The Building Commission is carrying out an independent audit of the Perth Children’s Hospital and other Western Australian buildings containing products supplied by Yuanda Australia Pty Ltd. The...
Building Commission
Fact sheet
13 Sep 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
When building or renovating your home, it is essential that you understand the terms and conditions of your home building contract and what may be agreed as a progress payment schedule for the...
Building Commission
Fact sheet
24 Oct 2016
When you buy goods and services including disability-related purchases, you have rights under the Australian Consumer Law. Your rights when you buy something explains your consumer rights and the...
Consumer Protection
Brochure
01 Nov 2016

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Announcements

Margaret River registered builder William Robert Price (BC10294 & BP10294) has been fined $5,000 by the Building Services Board for negligent conduct.
Building Commission
Media release
30 Aug 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 August 2017, most Puma, Caltex Woolworths, 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 24 and 29 cpl). Most...
Consumer Protection
Media release
28 Aug 2017
WA consumers are at high risk of losing their money and missing out on concerts and events if they buy their tickets from scalping websites. That’s the warning from Consumer Protection which is appealing to ticket buyers to only deal with authorised sellers due to a high number of complaints from consumers who have unknowingly bought invalid tickets from online scalpers. In most cases, consumers...
Consumer Protection
Media release
26 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection welcomes the release of a new guide for ticket-buyers by Live Performance Australia. We regularly receive complaints from people who have searched online for tickets to an event such as a concert, sports match or festival only to inadvertently purchase tickets from an unauthorised reseller. This can leave the...
Consumer Protection
Media release
25 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard You’ve probably seen photos or videos of babies bobbing up and down in water aided by a baby neck float. In case the craze has passed you by, the inflatable plastic rings go around an infant’s neck to support them as they float on water. They are used in the same way as other flotation devices, except they keep only the head afloat...
Consumer Protection
Media release
24 Aug 2017
On 16 August 2017 building company SRM Construction Pty Ltd (reg. BC12999) appointed Michael Joseph Ryan and Ian Charles Francis of FTI Consulting (Australia) Pty Ltd as joint liquidators of the company. The Building Commission is investigating claims that home owners may not have received a valid policy of home indemnity insurance from the builder in accordance with its obligations under the...
Building Commission
Department News
22 Aug 2017
A Wangara patio tradesman who took payments from consumers but failed to do the work has been ordered to pay a total of $27,975 in fines, compensation and costs by the Perth Magistrates Court. Nicholas Charles Gudden , trading as Exclusive Patios , pleaded guilty to three charges of contravening the Australian Consumer Law (ACL) by wrongly accepting payment and failing to provide goods and...
Consumer Protection
Media release
22 Aug 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 134.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 August 2017, most Puma, 7-Eleven, Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 27 and 31 cpl). Most BP...
Consumer Protection
Media release
21 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard Are you a member of a club or group? If it is a registered Association, do you know if it has lodged its annual information statement? We are compiling a list of associations that may be defunct as they have not been submitting an annual information statement and appear to have been dormant for 12 months or more. The reason...
Consumer Protection
Media release
17 Aug 2017
A Joondalup real estate agency and the person in bona fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with laws relating to the operation of the agency’s trust account. Bridgeline Pty Ltd , trading as Harcourts Alliance , was fined $3,000 and the person in bona fide control of the agency Rhonda Merle Massam was fined $1...
Consumer Protection
Media release
15 Aug 2017

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