Consumer

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Safe use of gas appliances in public venues This publication will assist event/venue organises and catering vendors to comply with the safety requirements. Guidelines for the safe use of gas appliances in public venues brochure Public venues include convention and exhibition centres, pavilions,...
Gas appliances
The risk Most pools and spas are fitted with water circulating pumps and cleaning equipment powered by electric motors. Faults can occur in these motors or in the motor’s electrical wiring. This can expose bathers to the risk of electric shock. Signs of electric shock include a tingling sensation,...
Electrical installations
August 2018 Changes have been applied by the Federal Government from 1 July 2018, regarding the liability for the goods and services tax (GST). Purchasers of new residential premises and new residential subdivisions, where the transaction is a taxable supply, are now required to withhold the GST...
Buying a property
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice. Status: CLOSED Monday 27 August 2018. Consultation on this review is now complete. A consultation report with a...
Consultations
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations

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Publications

The McGowan Government has announced improvements to the bush fire policy framework including changes to the Map of Bush Fire Prone Areas for 19 inner metropolitan local governments (from Stirling to...
Building and Energy
Fact sheet
31 Jul 2019
Significant changes to the Retirement Villages 1992 Act (RV Act) were put in place prior to 2016 as a result of the stage one review. Many of these changes focused on providing the consumer with more...
Consumer Protection
Consultations / public comment
01 Aug 2019
The Western Australia guide to standards and tolerances 2019 (the Guide) has been developed for use by builders and building owners as a convenient reference for acceptable standards of workmanship...
Building and Energy
Guide / handbook
30 Jul 2019
Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
21 Dec 2018
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018
The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018

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Announcements

The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019
With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019
Electrical safety inspectors from Building and Energy are investigating an electric shock incident that resulted in the tragic death of a 50-year-old man last night. Emergency services and Western Power also responded to the incident, which occurred at the man’s home in The Vines at approximately 6.30pm yesterday (Monday 9 December 2019) . The man was found unresponsive near an outdoor spa pool...
Building and Energy
Media release
10 Dec 2019
A former building company director has been fined $40,000 in the State Administrative Tribunal (SAT) for hiring a group of men to threaten and intimidate five clients in Perth’s western suburbs. Talbot James Le Page was also ordered to pay $2,000 in costs and declared ineligible to be an officer of a building contractor for the maximum period of three years. The SAT also ordered cancellation of...
Building and Energy
Media release
10 Dec 2019
The landlord of a Darch rental property has been fined $4,000 by the Joondalup Magistrates Court for failing to lodge a bond with the Bond Administrator and was ordered to pay back the $1,400 bond to his tenant. Ive Cvitan of Darch entered into a rental agreement with the tenant in May 2017 when the $1,400 bond was paid and a receipt was issued, however Mr Cvitan did not provide the tenant with...
Consumer Protection
Media release
10 Dec 2019
An unlicensed dealer who illegally sold five vehicles and wound back the odometers of two of those vehicles was fined a total of $15,000 by the Perth Magistrates Court on 6 December 2019. Rasmus Sepping , formerly of Redcliffe but now living in Melbourne, pleaded guilty on 6 December 2019 of buying and selling five vehicles between October 2017 and September 2018 without having a licence, in...
Consumer Protection
Media release
10 Dec 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 December 2019, most branded retailers are hiking their ULP price - Coles Express by 30 cpl up to 165.9 cpl, BP to 164.9, Caltex to 163.9 cpl, 7-Eleven and Puma to 163.7 cpl,...
Consumer Protection
Media release
09 Dec 2019
With Commissioner for Consumer Protection David Hillyard Baby walkers are a common sight in family homes. But they can be a dangerous product with more than 100 children ending up in hospital emergency departments each year because of baby walker accidents. Consumer research shows that 32 per cent of carers placed no restrictions on where a baby walker was used, which is really concerning. A baby...
Consumer Protection
Media release
06 Dec 2019
The growing rate of WA households installing solar PV systems has been mirrored by a growing rate of complaints to Consumer Protection. In the past 12 months, more than 200 people have reported having issues following the installation of a solar system at their property. Complaints relate to the performance of their solar system, including the panels and inverter, as well as other issues relating...
Consumer Protection
Media release
05 Dec 2019
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019

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