Consumer

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The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians. The...
Consultations and reports
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Contact information for the resources sector
Contact the department
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
The Department of Mines, Industry Regulation and Safety (DMIRS) is coordinating Western Australia’s State-wide Cladding Audit, which is part of an Australia-wide initiative to check the cladding on high-risk buildings following the tragic Grenfell Tower fire in London. In the early hours of 14 June...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products

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Publications

The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve...
Consumer Protection
Policies
07 Feb 2019
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business Our Advice Line receives some 300,000 calls per year from consumers in Western Australia. Many of these calls are resolved with simple advice...
Consumer Protection
Guidance note
26 Apr 2018
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018

Pages

Announcements

david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard A flurry of bills has depleted your bank account, but you suddenly need a new fridge and one of your favourite brands is on super-special. It’s a tempting scenario: the chance to receive a product or service immediately without paying for it straight away. As the term suggests, buy-now-pay-later...
Consumer Protection
Department News
24 Apr 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 154.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 April 2019, most Coles Express sites are increasing their ULP price to 163.9 cpl (increasing by 25 cpl). Most BP, Caltex Woolworths and 7-Eleven sites are increasing their ULP...
Consumer Protection
Media release
22 Apr 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 155.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 April 2019, most Coles Express sites are increasing their ULP price to 161.9 cpl (hiking by 23 cpl). Most Caltex Woolworths, BP, Caltex and 7-Eleven sites are increasing their...
Consumer Protection
Media release
15 Apr 2019
New tenancy laws to assist Western Australian renters affected by family and domestic violence are now in force. The new laws allow a tenant to end their tenancy with as little as seven days' notice if they or their dependants are impacted by family and domestic violence, even if the perpetrator is not named on the lease. There is no need to go to court and a new Consumer Protection form can be...
Consumer Protection
Media release
15 Apr 2019
An illegal pyramid scheme has been uncovered that targets WA women and masquerades as a support network. Two women, one from the South-West of WA, have contacted Consumer Protection reporting the activities of the pyramid scheme which is being promoted as a Gifting Mandala , prompting a warning for people not to get involved. The gifting circle involves a woman paying a ‘gift’ of around $270 to...
Consumer Protection
Media release
13 Apr 2019
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 152.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 April 2019, most Coles Express sites are increasing their ULP price to 159.9 cpl (hiking by 23 cpl). Most BP sites are increasing their ULP price to 157.9 cpl, most Caltex...
Consumer Protection
Media release
08 Apr 2019
david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
WITH COMMISSIONER FOR CONSUMER PROTECTION, DAVID HILLYARD Following a recent ceiling collapse at a Thornlie property, home owners are reminded to act promptly on warning signs of ceiling stress. A ceiling collapse can cause serious injury to anyone present at the time of collapse and it can also cause extensive damage to a room’s contents and structure...
Building Commission / Consumer Protection
Department News
03 Apr 2019
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 151.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 April 2019, many Coles Express sites are increasing their ULP price to 158.9 cpl (hiking by 23 cpl). Most Caltex sites are increasing their ULP price to 156.9 cpl, most BP and 7...
Consumer Protection
Media release
01 Apr 2019
Consumer Protection and the WA Police Force are making a desperate plea to the community to help them hunt down travelling conmen who are ripping off Perth home owners, many of them seniors, in a roofing scam. Reports have been received of conmen who knock on doors of unsuspecting home owners, convincing them that urgent roof repairs are required to their homes. They then charge exorbitant rates...
Consumer Protection
Media release
28 Mar 2019

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