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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Building Commission is developing a range of videos for industry and consumers. Below is a list of videos currently available for viewing. Videos and presentations Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports

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Publications

Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
08 Feb 2018
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
08 Feb 2018
Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
EnergySafety
Information
09 Jan 2018
21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017
24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
21 Nov 2017
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
Consumer Protection
Flyers
07 Nov 2017

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Announcements

WA households have begun receiving scam mail in the form of glossy travel brochures that contain two fake scratchies, with one showing a $US200,000 win. It’s a long-running scam from Malaysia that has been the subject of warnings from Consumer Protection for many years but, each time, the scammers change the name of the promotion and the business behind it. The latest reincarnations go under the...
Consumer Protection
Media release
17 Jul 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 July 2018, most 7-Eleven, BP, Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 21 cpl and 24 cpl)...
Consumer Protection
Media release
16 Jul 2018
Many seniors prefer to remain in their own homes for as long as possible and recent reforms in aged care now give more choice to consumers choosing that option. Since February 2017, all government funded home care packages have been provided to individual consumers rather than allocated to approved providers. So this new model of consumer directed care allows older consumers more flexibility and...
Consumer Protection
Media release
16 Jul 2018
WA Facebookers have received messages from people who they thought were friends encouraging them to claim lottery prizes, but instead they have ended up being duped into paying thousands of dollars in supposed fees and taxes to scammers. Since 1 April 2018, WA ScamNet has received reports from 18 people claiming to have lost a total of almost $110,000. The individual losses have escalated in...
Consumer Protection
Media release
12 Jul 2018
Consumer Protection has appointed a new senior regional officer to its Kalgoorlie office to serve residents in the Goldfields, Esperance and Wheatbelt areas of WA. Mark Ing has worked for the Department for eight years, starting as a client services officer with WorkSafe before taking up a role as an Occupational Safety and Health Coordinator. More recently, Mark has worked in Consumer Protection...
Consumer Protection
Media release
10 Jul 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 156.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 July 2018, most 7-Eleven, Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 22 cpl and 27 cpl)...
Consumer Protection
Media release
09 Jul 2018
With Commissioner for Consumer Protection David Hillyard With school holidays now underway, parents are advised to be aware of the dangers posed by quad bikes, particularly when operated by children and teenagers. Quad bikes can pose serious safety risks. Nationally there have been at least nine deaths using quad bikes including two children so far in 2017. Children under the age of 16 are at...
Consumer Protection
Media release
21 Sep 2017
Consumer Protection has issued advice for people who are owed refunds from a Broome-based cruise business Ahoy Buccaneers which has gone into voluntary administration. The management of the operating company Bloo Moons Pty Ltd is now the responsibility of administrators Matthew Woods and Hayden White of KPMG Perth. A creditors meeting will be held on Monday 9 July 2018 at 2.30pm at the Mercure...
Consumer Protection
Media release
05 Jul 2018
Consumer Protection is warning members of the Chinese community not to respond to random calls claiming to be from authorities checking on a visa application, a package with fraudulent documents or a money laundering investigation. WA ScamNet has recently received several reports about the calls with three reports of financial losses. One victim lost $24,000 and another sent $43,000 to the...
Consumer Protection
Media release
05 Jul 2018
The average cost of unleaded petrol is set to increase by 20 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 July 2018, most Caltex Woolworths, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 22 cpl and 27 cpl). All 7-Eleven sites...
Consumer Protection
Media release
02 Jul 2018

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