Consumer

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If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees
You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees
All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices
Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices
You have accepted the conditions of entry into a store if a notice asking you to display the contents of your shopping bag is: clearly displayed visible before you enter the store. If you say ‘no’ to a bag search, the store manager may: ask you to leave. A store is private property, not a public...
Store policies and sale practices
If you break an item while shopping, a store may ask you to pay for it. The store is effectively making a claim for damages against you because they have lost the opportunity to sell the item at the retail price. This type of situation is not covered by the Australian Consumer Law. If the store has...
Store policies and sale practices

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Publications

Energy Safety carried out an investigation into the bushfire at Yallingup and found that a 22kV Cable Head Termination on a Western Power concrete pole failed as a result of the cable’s paper...
Building and Energy
Reports
19 Jul 2019
The purpose of this industry bulletin is to advise permit authorities that the Building Amendment Regulations (No. 2) 2015 were published in the Government Gazette on 30 June 2015 and came into...
Building and Energy
Bulletin
11 Sep 2015
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019
The following steps are recommended if you wish to appeal against an Inspector's Order issued to you by an Inspector (Electricity). Step one Contact the issuing inspector to clarify the issue...
Building and Energy
Information
30 Jul 2019
What should I do if I’m experiencing some delays on my contract? Record demand in the WA building industry over the past two years has put unprecedented pressure on builders, subcontractors, trades...
Building and Energy
Fact sheet
13 Aug 2019
Oil-insulated high voltage (HV) combined-fuse switches Order 02-2015 issued to all persons working on and owners and operators of oil-insulated high voltage combined-fuse switches Preliminary...
Building and Energy
Reports
19 Jul 2019
L & C fuse switches Order 01-2015 issued to all persons working on and owners and operators of Long and Crawford oil-insulated high voltage combined-fuse switches Preliminary Pursuant to s.18B of...
Building and Energy
Reports
19 Jul 2019
Helpful information about what are the safety considerations when buying or using a portable pool? Don't duck out. Make it safe. A guide for portable pool buyers In Australia, on average one child...
Consumer Protection
Fact sheet
20 Oct 2021
Choosing a buyer’s agent when buying residential property While you are probably familiar with real estate agents who represent a seller in a real estate transaction, you may not be so familiar with...
Consumer Protection
Fact sheet
10 Feb 2015
Building and Energy
Form – application
06 Jun 2017

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Announcements

Whether you need a qualified tradesperson to tackle a home project or a handyman for a quick repair, it’s important to know the operator you’ve hired is trustworthy and reliable. While the majority of tradies do the right thing, we are contacted by disgruntled consumers about the minority that don’t. In the past 12 months, we have received 579 complaints about those working in trades industries,...
Consumer Protection
Media release
09 Mar 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 22 cents per...
Consumer Protection
Media release
07 Mar 2023
Building and Energy provides an avenue for resolving disputes relating to workmanship and contractual issues in connection with a regulated building service or home building work contract. These services are provided to parties as a low cost alternative to court proceedings. A new information video has been produced to provide detailed information on the process, including: important timeframes...
Building and Energy
Department News
03 Mar 2023
Buying a pet is a decision many people make with their hearts as well as their heads, meaning it can be a particularly devastating experience when things go wrong with a new companion. The issues we hear about can vary – from new pets with significant health issues or not matching their description (such as size or pedigree), to breeders taking upfront deposits for litters that are never born...
Consumer Protection
Media release
02 Mar 2023
James Bartlett (Manager) fined $12,000, JPA Offroad Group Pty Ltd fined $12,000 This is Mr Bartlett’s second prosecution for the same offence It is against the Australian Consumer Law to accept deposits or full payments without supplying the goods and services within a reasonable or agreed time Consumer Protection WA has prosecuted a Perth-based business selling Jeep car parts and offering...
Consumer Protection
Media release
02 Mar 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 23 cents per...
Consumer Protection
Media release
28 Feb 2023
$10,000 fine for excessive deposits and lack of builder’s registration Shed supply and installation contracts at three Great Southern properties Mr Javellana became bankrupt shortly after a 2020 consumer warning WA’s building regulator has taken action against a now-bankrupt Albany shed installer who was previously the subject of a consumer warning. Building and Energy prosecuted Armand Bato...
Building and Energy
Media release
23 Feb 2023
The State Government has approved four extra hours of trading for general retail shops in the Perth metropolitan area on each of the upcoming Monday public holidays - Labour Day, Easter Monday, Western Australia Day and King’s Birthday. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday, 6 March 2023 (Labour Day),...
Consumer Protection
Media release
23 Feb 2023
With a world-class fishing industry right on our doorstep, it’s little wonder so many Western Australian consumers are hooked on seafood. But if you’ve ever sat down at a restaurant and thought there was something fishy about the menu, rest assured that changes are coming to help clear up some of the confusion. In a move designed to increase consumer awareness about where our food comes from, the...
Consumer Protection
Media release
23 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 23 cents...
Consumer Protection
Media release
21 Feb 2023

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