Consumer

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This website privacy statement applies to Department of Mines, Industry Regulation and Safety (DMIRS). When you follow a link from this website to another site, we recommend you read and consider the privacy statement for that site. Collection of personal information You can browse the general...
Privacy
Responsibilities of Energy Safety The responsibilities of the Director of Energy Safety and the supporting Energy Safety Division can be summarised as covering the technical and safety regulation of: electricity production; electricity transmission and distribution; electricity utilisation (...
Functions and responsibilities
Energy Safety is responsible for the technical and safety regulation of all the electrical and most of the gas industry in Western Australia. Energy Safety 's functions date back to the State Electricity Commission of Western Australia, which from the late 1940s held both electricity and gas...
About EnergySafety
This page contains links to authorities, regulatory bodies, network suppliers, industry bodies and others.
Links
Referral selling Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens...
Store policies and sale practices
The Australian Consumer Law (ACL) protects consumers from unfair sales practices. The laws cover practices including: Refunds, repairs and replacements No refunds Unsolicited supplies Telemarketing and door-to-door sales Referral selling and pyramid schemes Multiple pricing (more than one price is...
Store policies and sale practices
Multiple pricing Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price...
Store policies and sale practices
My consumer rights posters and flash cards can be used for educational purposes, and cover the following topics: My shopping rights Shopping refunds Guarantees and Warranties Contracts Lay-by agreements Resolving issues and lodging complaints The posters and flash cards are available in the...
Non-English speaking consumers
Harmony week banner image 2018
Harmony week banner image 2018, by Office of Mulitcultural Interests
Harmony week banner image 2018, by Office of Mulitcultural Interests Consumer protection agencies in Australia develop an innovative communication tools to help people from diverse backgrounds...
Non-English speaking consumers
Your cooling-off and termination rights You have 10 business days to reconsider the contract (unsolicited agreement). During this time you can cancel the contract without penalty. This is called the ‘cooling-off’ period. If the agreement was negotiated over the phone, the cooling-off period begins...
Door to door and telephone sales

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Publications

Co-operatives: Good Business Guide
Consumer Protection
Guide / handbook
29 May 2014
Are you planning to raise money to: assist in disaster relief efforts; or help someone in need in your community? Any person wishing to fundraise or seek donations from the public for a charitable...
Consumer Protection
Fact sheet
03 Nov 2017
This guide provides information on the ACL for travel and accommodation businesses. This guide is relevant to you if your business: provides holiday accommodation provides travel; for example,...
Consumer Protection
Guide / handbook
09 Jan 2017
Help for Victims of Fraud
Consumer Protection
Fact sheet
05 Feb 2015
Personal services - An industry guide to the ACL This guide provides information on the ACL for businesses which provide personal services; for example, hairdressing and beauty services, furniture...
Consumer Protection
Guide / handbook
09 Jan 2017
This guide provides information on the ACL for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where: industry...
Consumer Protection
Guide / handbook
09 Jan 2017
Small Business Self Assessment checklist
Consumer Protection
Checklist
29 May 2014
Dispute with a business? A consumer guide to finding help ACL
Consumer Protection
Brochure
29 May 2014
There are a number of different orders you can seek to enforce a court or tribunal decision in your favour. Claims in the Magistrates Court The Magistrates Court deals with cases where the total...
Consumer Protection
Brochure
27 Mar 2018
Warranty against defects
Consumer Protection
Form – notification
29 May 2014

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Announcements

The search has begun for the next winners of the Consumer Protection Awards with nominations now open. Advocates of consumer and tenancy rights are encouraged to nominate whether as an individual, community group, local government authority or a media organisation. Those who have been active in highlighting consumer and tenancy issues and providing community support, advice or education are...
Consumer Protection
Media release
11 Sep 2017
A young businessman who supplied black tie waiters for private functions has been ordered by the Perth Magistrates Court to pay almost $7,500 in fines, compensation and costs for taking payments from clients but failing to turn up. 20 year old Tyson John Vacher , who operated Black Tie Waiters (deregistered) from his Carramar home, was fined $1,000 each on four charges of accepting payment but...
Consumer Protection
Media release
06 Sep 2017
With Commissioner for Consumer Protection David Hillyard Complaints from puppy purchasers are common and have been for a number of years. Our WA ScamNet area deals with frauds where animals are not supplied and likely don’t exist. But many disputes are with real breeders or pet stores regarding the health of puppies or claims relating to the breed. In the 2016/17 financial year we received more...
Consumer Protection
Media release
06 Sep 2017
Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017
Children heading to this year’s Perth Royal Show will have at least 258 safe showbags to choose from after Consumer Protection carried out its annual checks on toys and novelty items contained in the bags. Commissioner for Consumer Protection David Hillyard said product safety officers have inspected more than 1,500 individual items before declaring the showbags to be safe. “Of the hundreds of...
Consumer Protection
Media release
05 Sep 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 September 2017, most Caltex and Caltex Woolworths sites are increasing their ULP price to 142.9 cpl (increasing 28 cpl and 29 cpl, respectively). Most 7-Eleven, BP, Coles...
Consumer Protection
Media release
04 Sep 2017
With Acting Commissioner for Consumer Protection David Hillyard Do you buy electrical products online? You may be shocked to hear that overseas plug converters supplied with appliances to make them usable in Australia could harm or kill you! There have been two local cases recently where consumers reported receiving electric shocks from power adaptors that came with appliances they’d purchased...
Consumer Protection
Media release
01 Sep 2017
The Building Commission has confirmed that testing found no asbestos-containing building products and materials supplied by Yuanda Australia in its general inspection of 13 Western Australian buildings.
Building Commission
Media release
31 Aug 2017
Consumer Protection is advising consumers in the Mid-West region, who may be out of pocket after the closure of a Geraldton restaurant, to come forward and lodge a complaint. The Port View Restaurant in Marine Terrace has closed its doors and it’s believed there may be consumers who have unused gift vouchers or may have paid a deposit on functions at the venue. Senior regional officer for...
Consumer Protection
Media release
30 Aug 2017
Margaret River registered builder William Robert Price (BC10294 & BP10294) has been fined $5,000 by the Building Services Board for negligent conduct.
Building Commission
Media release
30 Aug 2017

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