Consumer

Topics

The Australian Consumer Law (ACL) protects consumers from unfair sales practices. The laws cover practices including: Refunds, repairs and replacements No refunds Unsolicited supplies Telemarketing and door-to-door sales Referral selling and pyramid schemes Multiple pricing (more than one price is...
Store policies and sale practices
Multiple pricing Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price...
Store policies and sale practices
My consumer rights posters and flash cards can be used for educational purposes, and cover the following topics: My shopping rights Shopping refunds Guarantees and Warranties Contracts Lay-by agreements Resolving issues and lodging complaints The posters and flash cards are available in the...
Non-English speaking consumers
Harmony week banner image 2018
Harmony week banner image 2018, by Office of Mulitcultural Interests
Harmony week banner image 2018, by Office of Mulitcultural Interests Consumer protection agencies in Australia develop an innovative communication tools to help people from diverse backgrounds...
Non-English speaking consumers
Your cooling-off and termination rights You have 10 business days to reconsider the contract (unsolicited agreement). During this time you can cancel the contract without penalty. This is called the ‘cooling-off’ period. If the agreement was negotiated over the phone, the cooling-off period begins...
Door to door and telephone sales
Door-to-door sales are a type of unsolicited consumer agreement . If a salesperson approaches you (such as a door-to-door salesperson), other than by telephone, then they must: contact you within the allowed times ; clearly explain upfront the purpose of the visit and provide identification (a name...
Door to door and telephone sales
An application must be lodged with the permit authority or local government that has responsibility for the area in which the building is (or is intended to be) located. Form templates are available to permit authorities on the Building Commission website’s Extranet . Organisations requiring access...
Building approval forms
Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
Below is a list of adjudicators who are currently registered under the Construction Contracts Act 2004 to review and determine construction contract payment disputes in Western Australia. Adjudicators A–E Graham Anstee-Brook – Dalkeith ​(Adjudicator Certificate No. 1) 42 Minora Road Dalkeith WA...
Find an appointor or adjudicator
An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling

Pages

Publications

On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
09 Feb 2017
Travellers’ consumer tips When you shop in our great State you have the same rights as all Western Australians. You can buy with confidence as laws prohibit misleading or deceptive conduct by traders...
Consumer Protection
Guide / handbook
14 Mar 2018
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? Make sure you use a licensed electrical contractor whenever you have...
EnergySafety
Brochure
09 Jan 2015
My Shopping Rights flash cards and posters in - Tamil
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in - Nepalese
Consumer Protection
Promotions
29 May 2014
A guide for the safe operation of an LP gas powered vehicle. Auto LP Gas safety Just like other forms of energy, LP gas (liquefied petroleum gas) is safe when treated properly. A correctly installed...
EnergySafety
Brochure
30 Apr 2014
My Shopping Rights flash cards and posters in - Karen
Consumer Protection
Promotions
29 May 2014
My shopping rights flash cards and posters in - Farsi
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in - English
Consumer Protection
Promotions
29 May 2014
Guidelines for the storage of LP gas cylinders on properties in bushfire prone areas.
EnergySafety
Brochure
20 May 2014

Pages

Announcements

The end of the financial year is the busiest time when tax scammers become active and Consumer Protection is urging people not to fall victim. According to figures from the Australian Taxation Office (ATO), a total of 56 victims reported losing more than $258,000 to phone based tax scams in WA in 2016. Already this year, 8 victims have reported losing more than $15,000 to ATO impersonation scam...
Consumer Protection
Media release
02 May 2017
The average cost of unleaded petrol is set to increase by 17 cents per litre (cpl) to 136 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 May 2017, most 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (increasing between 20 and 24 cpl). Most Puma sites are increasing their ULP price to...
Consumer Protection
Media release
01 May 2017
With Acting Commissioner for Consumer Protection David Hillyard You may have seen advertisements for LuxStyle on Facebook or Instagram. In March 2017, Consumer Protection welcomed a Public Warning Notice issued by the Australian Competition and Consumer Commission (ACCC) about the alleged conduct of the Denmark-based online retailer Lux International Sales ApS, which trades under the name...
Consumer Protection
Media release
28 Apr 2017
With Acting Commissioner for Consumer Protection David Hillyard When you’re looking for flights or accommodation, insurance or finance products or even a real estate agent there are comparison websites claiming to have shopped around for you. They may advertise on TV and radio and their online promotion often involves them paying to make their site appear toward the top of the page when you type...
Consumer Protection
Media release
27 Apr 2017
The Building Services Board has imposed a condition on the contractor registration of Mount Hawthorn-based builder Turquoise Developments Pty Ltd (reg. BC14354), trading as Talbot Le Page Homes.
Building Commission
Media release
26 Apr 2017
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 137.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 April 2017, most Puma, BP, Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (increasing between 20 and 24 cpl). Most United sites...
Consumer Protection
Media release
24 Apr 2017
Scammers are using the name of a Subiaco jeweller to persuade their victims to urgently send money in a new variation to the ‘help me’ scam. Recent reports received by WA Scamnet at Consumer Protection suggest that people are receiving phone calls from scammers saying that a relative or friend has purchased jewellery at the Smales jewellery store but their credit card transaction had been...
Consumer Protection
Media release
24 Apr 2017
The Building Commission’s final report into the construction of the Perth Children’s Hospital (PCH) has cleared the building of asbestos and fire safety issues and identifies the likely sources of the lead contamination.
Building Commission
Media release
24 Apr 2017
A real estate agent who forged signatures and prepared bogus listing and sales contracts has had his licence cancelled by the State Administrative Tribunal (SAT) and has been banned from working in the industry in WA for 15 years. Joseph Weng Kong Cheong and his company Easy Invest Pty Ltd , formerly based in Rivervale, were reprimanded and their licences cancelled as a result of disciplinary...
Consumer Protection
Media release
21 Apr 2017
Consumer Affairs Australia and New Zealand (CAANZ), a body made up of consumer affairs officials across Australia, has delivered its final report on the Australian Consumer Law (ACL) review to Commonwealth, state and territory consumer affairs Ministers. CAANZ proposes a package of 19 proposed legislative reforms to strengthen and clarify the ACL in order to improve consumer wellbeing. The...
Consumer Protection
Media release
20 Apr 2017

Pages

Subscribe to Topics
Subscribe to RSS - Consumer