Consumer

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Gas is a safe and efficient source of energy when used properly. Gas appliances and installations incorporate in their designs safety features to protect people and property from malfunctions (usually with appliances). However, without proper installation and use, the potential exists for the...
Gas installations
Below is a list of adjudicators who are currently registered under the Construction Contracts Act 2004 to review and determine construction contract payment disputes in Western Australia. Adjudicators A–E Graham Anstee-Brook – Dalkeith ​(Adjudicator Certificate No. 1) 42 Minora Road Dalkeith WA...
Find an appointor or adjudicator
An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Consumer Protection currently has two apps available for smartphones and tablets. iShopWA With iShopWA on your iOS or Android device, you’ll always be able to check where you stand when it comes to refunds, warranties and lay-bys in WA.
iShopWA app logo
iShopWA app logo, by Consumer Protection
iShopWA Information...
Apps
Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-bys, vouchers and gifts
Portable outdoor appliances such as gas heaters and barbecues are ideal for use outdoors. However, these appliances can present a danger of carbon monoxide poisoning if used in areas with insufficient ventilation. 'For Safety's Sake', keep your outdoor appliances outside ! Safe locations for using...
Gas appliances
When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
You do not have to give a refund when a consumer simply changes their mind about the goods. But you can have a store policy to offer a refund, replacement or credit note when this happens. If so, you must abide by this policy. Also see our cancelling a service page.
Returns and cancellations
Whether you have to provide a refund , repair , replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Returns and cancellations

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Publications

My Shopping Rights flash cards and posters in - English
Consumer Protection
Promotions
29 May 2014
Guidelines for the storage of LP gas cylinders on properties in bushfire prone areas.
EnergySafety
Brochure
20 May 2014
This publication provides information on how to obtain approval to sell, hire or use Type A (domestic or commercial) gas appliances in Western Australia.
EnergySafety
Brochure
30 Apr 2014
My shopping rights flash cards and posters in - Dinka
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in Arabic
Consumer Protection
Promotions
29 May 2014
Special retail shops are considered necessary for emergency, convenience or recreation goods. Special retail shop application for certificate If you want to trade as a special retail shop you must...
Consumer Protection
Form – application
21 Nov 2017
European House Borer (EHB) is a destructive pest of untreated, seasoned (dry), coniferous wood including pine, fir and spruce. This fact sheet provides information on what to look for and how to...
Building Commission
Fact sheet
22 May 2014
Is your plumber licensed? Only plumbers who hold appropriate licences issued by the Plumbers Licensing Board (the Board) can legally carry out regulated plumbing work (water supply, sanitary and...
Building Commission
Fact sheet
24 Oct 2016
The Building Regulations 2012 (the Regulations) in Western Australia require the owner of a dwelling to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a...
Building Commission
Fact sheet
18 Apr 2017
Drowning is the most common cause of preventable death of children aged 0–5 years. Over the past five years, 16 toddlers have drowned in Western Australia. For every drowning death, it is estimated...
Building Commission
Guide / handbook
20 Oct 2016

Pages

Announcements

The myWA program is seeking to help people and businesses in the community find and access public services online wherever they are, whenever they like, using any device. myWA Alpha is a government digital services portal prototype for convenient access to government services. This is the first step in developing a whole-of-government digital services portal where people can find and access any...
Corporate
Department News
23 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard The post-Christmas sales create quite a buzz for shoppers both online and in-store, but remember to shop smart to avoid disappointment with the sales. Retailers will be keen to get your business, so it’s important to look past the slick marketing and see the real value of deals on offer. Consumer protection agencies often hear from...
Consumer Protection
Department News
22 Dec 2016
Consumer Protection is seeking public comment as part of a review of the laws covering the licensing and conduct of auctioneers in WA. Currently under the Auction Sales Act, auctioneer licences are issued by local Magistrates Courts with WA Police checks used to determine if applicants are fit and proper people. Acting Commissioner for Consumer Protection David Hillyard said the review will look...
Consumer Protection
Media release
22 Dec 2016
A Melbourne-based solar company has been fined $30,000 by the Perth Magistrates Court on 20 December 2016 for misleading WA consumers and defying laws relating to cold calling. ACN 158 148 951 Pty Ltd , formerly known as Clean Energy Enterprises Pty Ltd , was also ordered to pay legal costs of $15,681 after being convicted of 23 charges of breaching the Australian Consumer Law (ACL). A Director...
Consumer Protection
Media release
22 Dec 2016
Complete Ceilings and Renovations Pty Ltd (deregistered by ASIC) and its director Mark Edward Straw of High Wycombe have been fined a total of $242,700 as a result of prosecution action by the Building Commissioner.
Building Commission
Media release
21 Dec 2016
Salter Point man Mal Afrasiabi (BC6365 & BP6365 – expired), a director of the formerly registered Western Australian building company AFRA Construction Pty Ltd (BC12367 – expired) and trading as MAE Contractors (or MAE Constructions WA), has been successfully prosecuted by the Building Commissioner for registration and contractual offences.
Building Commission
Media release
21 Dec 2016
Average ULP price for Perth metro area in 2016 was 115.9 cents per litre Vibe in North Perth and Chidlow Growers Mart the cheapest sites for the year Prices expected to rise in the short term over the holiday period Perth motorists this year have enjoyed the lowest petrol prices in 11 years, with the average for unleaded petrol being 115.9 cents per litre (cpl), the lowest since 2005 when it was...
Consumer Protection
Media release
21 Dec 2016
Portable decorative ethanol burners will be banned from sale in Western Australia from midnight tonight, with recent serious injuries reported throughout Australia increasing concerns about their safety. Commerce Minister Michael Mischin has approved an immediate 60-day interim ban on the sale of the products pending further assessment by Consumer Protection, the Australian Competition and...
Consumer Protection
Media release
20 Dec 2016
Portable decorative ethanol burners, like those pictured, were banned from sale in Western Australia since 21 December 2016, and from 15 July 2017, are prohibited under a mandatory safety standard. More detail is available from the product safety page Ethanol burners (Decorative alcohol fuelled burners) . WA consumers I own a small freestanding ethanol burner bought prior to the mandatory...
Consumer Protection
Alert
20 Dec 2016
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 December 2016, most Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of 17 cpl). Most Caltex Woolworths sites are increasing their ULP price to 138...
Consumer Protection
Media release
19 Dec 2016

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