Consumer

Topics

An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Consumer Protection currently has two apps available for smartphones and tablets. iShopWA With iShopWA on your iOS or Android device, you’ll always be able to check where you stand when it comes to refunds, warranties and lay-bys in WA.
iShopWA app logo
iShopWA app logo, by Consumer Protection
iShopWA Information...
Apps
Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-bys, vouchers and gifts
Portable outdoor appliances such as gas heaters and barbecues are ideal for use outdoors. However, these appliances can present a danger of carbon monoxide poisoning if used in areas with insufficient ventilation. 'For Safety's Sake', keep your outdoor appliances outside ! Safe locations for using...
Gas appliances
When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
You do not have to give a refund when a consumer simply changes their mind about the goods. But you can have a store policy to offer a refund, replacement or credit note when this happens. If so, you must abide by this policy. Also see our cancelling a service page.
Returns and cancellations
Whether you have to provide a refund , repair , replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Returns and cancellations
Gas appliances, after installation, become part of the house and tend to be neglected and forgotten until something goes wrong or they stop working as they should. Like other machines, gas appliances become inefficient, unreliable and may even pose a safety hazard if not serviced regularly. ' For...
Gas appliances
A high number of Australian men die or are seriously injured each year while working under their cars using vehicle jacks, stands, or ramps, and Consumer Protection is keen to see a dramatic drop in these incidents. Research undertaken by the Australian Competition and Consumer Commission (ACCC)...
Product safety for consumers

Pages

Publications

Is your plumber licensed? Only plumbers who hold appropriate licences issued by the Plumbers Licensing Board (the Board) can legally carry out regulated plumbing work (water supply, sanitary and...
Building Commission
Fact sheet
24 Oct 2016
The Building Regulations 2012 (the Regulations) in Western Australia require the owner of a dwelling to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a...
Building Commission
Fact sheet
18 Apr 2017
Drowning is the most common cause of preventable death of children aged 0–5 years. Over the past five years, 16 toddlers have drowned in Western Australia. For every drowning death, it is estimated...
Building Commission
Guide / handbook
20 Oct 2016
If you are planning to have your roof restored by coating or painting, this fact sheet will guide you through the most common problem areas.
Building Commission
Fact sheet
22 May 2014
When dealing with building disputes relating to a regulated building service, the Building Commission may require the parties to a complaint to provide further details about the complaint. These...
Building Commission
Guidance note
22 May 2014
This guide is intended to help you understand the Dividing Fences Act 1961 (the Act) and outlines processes for neighbours to agree on the fence that divides their properties, to determine boundaries...
Building Commission
Brochure
16 May 2014
Using adjudication to resolve payment disputes Every day, individuals and organisations enter into contracts for building and construction work. Sometimes disputes arise over payment. The...
Building Commission
Fact sheet
16 Dec 2016
This booklet provides a guide to each stage of building or renovating your home.
Building Commission
Brochure
16 May 2014
This guide is provided to assist homeowners be aware of the regulated construction requirements and building standards for new homes and to assist those who wish to upgrade their existing homes for...
Building Commission
Brochure
22 Oct 2015
This brochure will assist owners with the safety aspects of balconies, decks and other external structures which may be of a sufficient height above ground level to put family members and friends at...
Building Commission
Brochure
16 May 2014

Pages

Announcements

Broome former registered builder Dominic John Della Franca (reg. BP12976 & BC12976), trading as Dom Della Constructions, has been fined $20,000 by the Building Services Board for a total of eight allegations of fraudulent and negligent conduct.
Building Commission
Media release
22 Nov 2016
The average cost of unleaded petrol is set to increase by around 8 cents per litre (cpl) to 126.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 November 2016, most BP sites are increasing their ULP price to 131.9 cpl (an increase of 14 cpl). Most Caltex, Caltex Woolworths and Puma sites are increasing their ULP price...
Consumer Protection
Media release
21 Nov 2016
Building company Pacific Modular Pty Ltd (reg. BC14434) has been fined $3,500 by the Building Services Board for negligent conduct relating to building work it carried out without a valid building permit at a South Hedland property in 2014.
Building Commission
Media release
21 Nov 2016
Consumer Protection is warning about an ‘addiction therapist’ who has advertised his services to WA consumers and has previously been investigated by health authorities in the Northern Territory. Colin Richard Thompson placed an advertisement in The West Australian on 16 November 2016 announcing that he was now in Perth and offering a cure for people’s addiction to smoking, gambling and alcohol...
Consumer Protection
Media release
18 Nov 2016
The average cost of unleaded petrol is set to increase by around 11 cents per litre (cpl) to 129.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 November 2016, most Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 15 cpl). Most BP sites are increasing their ULP price to 132.9 cpl, most...
Consumer Protection
Media release
14 Nov 2016
Kalbarri man Peter John Barry Ikin , trading as Cape York Connections , has been successfully prosecuted by the Building Commissioner for carrying out unregistered painting work at eight Mid West properties between December 2013 and June 2015.
Building Commission
Media release
14 Nov 2016
Aboriginal consumers, who are regarded as vulnerable targets for unscrupulous salespeople, are being advised ‘it’s ok to walk away’ as part of an education campaign by Consumer Protection. Acting Commissioner for Consumer Protection David Hillyard said one aim of the campaign is to make Aboriginal consumers aware of their consumer rights and have the confidence to say no. “We hope to embolden...
Consumer Protection
Media release
10 Nov 2016
Osborne Park builder, Adam Bryce Thistlethwaite (reg. BP66814 & BC66814), trading as Starboard Side Construction Pty Ltd , has been fined by the State Administrative Tribunal (SAT) for engaging in negligent conduct that adversely affected a neighbouring property.
Building Commission
Media release
09 Nov 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 November 2016, most Caltex sites are increasing their ULP price to 135.9 cpl (an increase of 18 cpl). Most United sites are increasing their ULP price to 134.7 cpl, most BP,...
Consumer Protection
Media release
07 Nov 2016
​An extra 50 retail trading hours for Christmas shopping and Boxing Day sales Christmas Eve shopping to end at 6pm this year, compared with 9pm last year Extended trading for major retailers also approved for Australia Day 2017 Perth consumers will get 50 extra retail trading hours this year to do their Christmas shopping and take full advantage of the Boxing Day sales. Starting from Monday,...
Consumer Protection
Media release
07 Nov 2016

Pages

Subscribe to Topics
Subscribe to RSS - Consumer