Consumer

Topics

Insolvency

A company may become insolvent if it is unable to pay its debts when they are due. In some circumstances, an insolvent company may continue to trade, for example, under the supervision of an administrator appointed by the company. In other circumstances, the company's financial situation may not...
Your consumer rights
07 Apr 2014

Items missing or damaged in transit

A seller must not accept payment for items if they: do not intend to supply the item; intend to supply something different from what you ordered; or know, or should have known, they would not be able to supply the item in a timely way. A seller that accepts payment for items must supply them:...
Refunds and returns
07 Apr 2014

Original packaging and receipts

If you cannot prove where the product was purchased, the store or manufacturer is not obliged to accept your claim, but may still choose to do so. Original Packaging If a product does not meet a consumer guarantee the seller cannot refuse to give a refund, or reduce the amount of the refund,...
Refunds and returns
07 Apr 2014

No refund signs

WATCH
'No refunds’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee : does not exist; may be excluded; or may not have a particular effect. Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away...
Refunds and returns
07 Apr 2014

Consumer change of mind

Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees . For...
Refunds and returns
07 Apr 2014

Minor or major problems with products

The type of remedy you can request can depend on whether it is a minor or major problem. Minor problems A minor problem can be fixed within a reasonable time. You must give the store the chance to fix the problem. They choose whether to refund, repair or replace. Major problems If there is a major...
Refunds and returns
07 Apr 2014

Returns: refunds, repairs and replacements

After you buy or use a product, you may identify problems with it, in other words, it does not meet a consumer guarantee. Depending on the type of problem (also known as a failure under the Australian Consumer Law) the seller may have to provide a ‘remedy’, such as: a refund repairs a replacement...
Refunds and returns
07 Apr 2014

What goods are not covered by consumer guarantees?

You will not be covered by all of the consumer guarantees for goods: bought before 1 January 2011. These are covered by laws that were in force before 1 January 2011 – contact us for more information; bought from one-off sales by private sellers, such as garage sales and fêtes; bought at auctions,...
Your consumer rights
07 Apr 2014

Your consumer rights under the ACL

Under the Australian Consumer Law (ACL), products you buy from an Australian seller are covered by 'consumer guarantees'. These apply to: new and second-hand products sale items items bought from an Australian seller online. Note: if you bought an item online from a private seller (not engaged in...
Your consumer rights
07 Apr 2014

Unfair contract terms

As a supplier, you must ensure your standard form consumer contracts comply with national unfair contract terms laws. These protect consumers against contract terms that: would cause a significant imbalance in the parties' rights and obligations under a contract; are not reasonably necessary to...
Door-to-door and telephone selling
07 Apr 2014

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Publications

Industry Bulletin 51 – Building permit requirements for solar panels

READ
Industry Bulletin 51 provides general guidance about building permit requirements under the Building Act 2011 and Building Regulations 2012 in relation to the installation of photovoltaic cells (solar panels) in Western Australia.
Building and Energy
Bulletin
19 Dec 2014

Parkerville bushfire - 12 January 2014

READ
Energy Safety carried out an investigation into the cause of the bushfire in Parkerville and determined that the cause of the fire was a fallen private power pole that ignited ground vegetation. The...
Building and Energy
Reports
16 Dec 2022

Building and Energy credit card slip

READ
Building and Energy
Form – application
24 Jul 2019

Annual Report 2013 - 2014

READ
The 2013 - 2014 annual report presents information on its statutory compliance, financial, non-financial and operational performance, as required by the Financial Management Act 2006 .
Corporate
Reports
02 Oct 2014

LP Gas cylinders and test stations

READ
Important points about LP Gas cylinders, and a list of Standards Australia certified gas cylinder test stations in Western Australia.
Building and Energy
Information
19 Jul 2019

Using LP Gas safely

READ
LP Gas is safe if handled correctly... If you own or hire LP Gas cylinders, you should be aware of the basic properties of the gas as well as safe handling and operating principles. There is no...
Building and Energy
Brochure
19 Jul 2019

Building and Energy fee schedules (downloads)

READ
These fees are exclusive of GST and are applicable for 2023–24. Builders registration Building surveyors registration Electricians licensing Gas fitters licensing Painters registration Plumbers...
Building and Energy
Schedule
30 Jun 2023

Form 72 – Request for certified copy or extract from the Building and Energy register

READ
Building and Energy
Form – application
24 Jul 2019

Wood Pole Order

READ
Wood Pole Order 01-2009 issued to Western Power under Section 18B of the Energy Coordination Act 1994.
Reports
12 Jun 2014

Disability access and inclusion feedback form

READ
The department welcomes your feedback on any access issues you may have encountered with our services or facilities.
Corporate
Form – notification
28 Apr 2023

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Announcements

New campaign to help pet buyers understand their consumer rights

State Government campaign launched to empower new pet owners to understand their consumer rights 186 consumer complaints received about issues with new pets in the last three years Almost $30,000 total successfully refunded to complainants from 2020 to 2022 Commerce Minister Sue Ellery today launched a new pet buyer awareness campaign promoting Western Australians' rights when purchasing a pet,...
Consumer Protection
Media release
19 Feb 2023

Fine for transferring real estate trust funds to personal accounts

Former Director fined $2,500 for unauthorised transfer of trust account funds Deposit from real estate sale contract transferred to agency operating account Funds then sent to two personal bank accounts A former Director of an East Perth real estate agency has been ordered to pay a total of almost $4,000 by the Perth Magistrates Court for unlawfully transferring funds from the agency’s trust...
Consumer Protection
Media release
17 Feb 2023

Warning about buying used vehicles damaged by Kimberley floods

Consumers urged to be vigilant with risk of flood-damaged vehicles on the market Potential buyers advised to quiz sellers and do online vehicle history checks The vehicles may seem fine at first, but problems could arise after the sale Used vehicle buyers are being warned to carry out thorough checks with the risk of flood-damaged vehicles from the Kimberley being sold on the WA market. While the...
Consumer Protection
Media release
16 Feb 2023

Illegal trading of motor vehicles results in fine for Nollamara man (Indrek Veskioja)

$5,682 fine and costs for trading in motor vehicles without a licence 19 vehicles bought and 18 sold during an almost two year period Public urged to dob in unlicensed backyard dealers The Perth Magistrates Court has imposed a $5,000 fine on a backyard motor vehicle dealer who operated without a licence for almost two years. Indrek Veskioja of Nollamarra pleaded guilty to buying 19 vehicles and...
Consumer Protection
Media release
15 Feb 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 25 cents...
Consumer Protection
Media release
14 Feb 2023

Commissioner's Blog: You can’t buy love but you can buy local this Valentine’s Day

Don’t disappoint loved ones this Valentine’s Day with online flowers or gifts that don’t arrive in time, or arrive in time but are not what you ordered. If you have left your shopping to the last minute, make sure to seek delivery guarantees when ordering online, so you know your flowers or gifts will arrive in time. For gifts that arrive but aren’t what was advertised online, such as flowers...
Consumer Protection
Media release
13 Feb 2023

Fire risk alert for double-door display fridge – BeefEater BS28200

Use, sale and hire ban for BeefEater BS28200 models made between 2017 and 2019 Seven electrical fires in WA in the past four years Owners should switch off the fridge and contact Electrolux Home Products WA’s electrical safety regulator has banned the use, sale and hire of a BeefEater outdoor display fridge following seven fires in Perth. The prohibition applies to BeefEater BS28200 models made...
Building and Energy
Media release
09 Feb 2023

Scam danger for last minute ticket buyers to sold out UFC event

Fans hoping to still buy tickets to UFC event urged to be vigilant to scams Tickets sold in violation of ticket scalping laws could be cancelled and entry refused Some ads re-selling tickets illegally have already been taken down Fans who are desperate to attend the sold out Ultimate Fighting Championship (UFC 284) event at Perth’s RAC Arena on Sunday night (12 February 2023) are being cautioned...
Consumer Protection
Media release
09 Feb 2023

Love is in the air but so are romance and dating scams

67 victims reported losing almost $3 million to romance scams in WA in 2022 Don’t transfer money or give your bank account details to someone you haven’t met in person Assume people you speak with online are scammers This Valentine’s Day (14 February), don’t open your heart up to scammers targeting vulnerable victims looking for love online. Romance and dating scams are on the rise, with scammers...
Consumer Protection
Media release
09 Feb 2023

Commissioner's Blog: Record WA scam losses and victims in 2022

WA ScamNet has released a 2022 scam report, with 1,203 people reporting combined losses of $15,988,513 - a seven per cent increase on 2021’s recorded losses and recorded amount of victims. The report reveals online shopping and classified scams claimed the most victims. 274 online shoppers lost a total of $876,774, with 270 buyers and sellers on classified sites losing a total of $564,680 -...
Consumer Protection
Media release
09 Feb 2023

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