Consumer

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Gas appliances, after installation, become part of the house and tend to be neglected and forgotten until something goes wrong or they stop working as they should. Like other machines, gas appliances become inefficient, unreliable and may even pose a safety hazard if not serviced regularly. ' For...
Gas appliances
A high number of Australian men die or are seriously injured each year while working under their cars using vehicle jacks, stands, or ramps, and Consumer Protection is keen to see a dramatic drop in these incidents. Research undertaken by the Australian Competition and Consumer Commission (ACCC)...
Product safety for consumers
If you think you have been supplied with a banned product or if you have serious concerns about the safety of a product you have purchased, please contact us by email or via our advice line 1300 304 054. Information you may need to give us It is helpful if you can provide as much information as...
Product safety for consumers
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
Prepaid funerals Proposals for regulation Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed...
Consultations and reports
Major problems with services A major problem with services is when: A reasonable consumer would not have bought the services if they had known the nature and extent of the problem. For example, a reasonable consumer would not pay to have acrylic nails attached if they knew the nails would fall off...
Services
A business does not have to give a refund if you simply change your mind about a service, unless they have a policy to offer a refund, replacement or credit note when this happens. However consumers do have rights and and responsibilities when cancelling a service or requesting a refund. What if I...
Services
People often buy goods linked to services. An example is a mobile telephone, often linked to a contract for network services. This is sometimes called a ‘linked service contract’. If you are returning goods within a reasonable time and are entitled to a refund, you can also cancel the linked...
Services
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A service is covered if: it cost up to $40,000 and the person or business you bought it from sold it as part of their business or professional activity, including not-for-profit activity; or it cost more than $40,000 and is the kind of service normally bought for personal, domestic or household...
Services

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Publications

If you are planning to have your roof restored by coating or painting, this fact sheet will guide you through the most common problem areas.
Building Commission
Fact sheet
22 May 2014
When dealing with building disputes relating to a regulated building service, the Building Commission may require the parties to a complaint to provide further details about the complaint. These...
Building Commission
Guidance note
22 May 2014
This guide is intended to help you understand the Dividing Fences Act 1961 (the Act) and outlines processes for neighbours to agree on the fence that divides their properties, to determine boundaries...
Building Commission
Brochure
16 May 2014
Using adjudication to resolve payment disputes Every day, individuals and organisations enter into contracts for building and construction work. Sometimes disputes arise over payment. The...
Building Commission
Fact sheet
16 Dec 2016
This booklet provides a guide to each stage of building or renovating your home.
Building Commission
Brochure
16 May 2014
This guide is provided to assist homeowners be aware of the regulated construction requirements and building standards for new homes and to assist those who wish to upgrade their existing homes for...
Building Commission
Brochure
22 Oct 2015
This brochure will assist owners with the safety aspects of balconies, decks and other external structures which may be of a sufficient height above ground level to put family members and friends at...
Building Commission
Brochure
16 May 2014
This form includes all the requirements of the Construction Contracts Act and the associated Regulations. Further requirements have been included by the Department of Commerce in the interest of...
Building Commission
Form – application
04 Jun 2014
This form can be used to apply for an adjudication under the Construction Contracts Act 2004 . The form is not mandatory but contains the statutory information required to submit a claim in a...
Building Commission
Form – application
11 Oct 2017
This form is to be submitted to the Complaints Branch of the Building Commission where a party to a complaint wants to be represented by another person in a conciliation hearing.
Building Commission
Form – notification
22 May 2014

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Announcements

With Acting Consumer Protection Commissioner David Hillyard The average Australian will spend $599 on presents this Christmas, according to a Commonwealth Bank survey of consumers. That’s up from $475 in 2015. Gift loved ones not retailers Usually billions of dollars will go on gift cards across Australia, however, with up to a third of receivers expected not to use theirs, you may wish to...
Consumer Protection
Department News
19 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard Summer is upon us, school's out and thousands of families will be taking time out to go on holidays. While we want everyone to relax and have fun, we also want the holiday to be safe, particularly for children. If you have booked short-stay accommodation, we have a list of safety checks you should carry out as soon as you arrive. We...
Consumer Protection
Department News
14 Dec 2016
Information about amendments to the Plumbers Licensing and Plumbing Standards Regulations 2000 (Plumbing Regulations) that came into effect on 14 December 2016.
Building Commission
Department News
14 Dec 2016
East Perth man Jon Valmont (alias Jon Marcel), trading as Marcel Roofing, has been successfully prosecuted by the Building Commissioner for registration and contractual offences he committed in contracting for and carrying out building work in Attadale in late 2013 and early 2014.
Building Commission
Media release
13 Dec 2016
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 December 2016, most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 136.9 cpl (an increase of 17 cpl). Most BP and Caltex sites are...
Consumer Protection
Media release
12 Dec 2016
Byford concreter Christopher Ronald Francis Gordon , trading as Flash Concrete , has been successfully prosecuted by the Building Commissioner for contractual offences he committed while contracting for building work at a Rivervale property in 2014 and a Bull Creek property in 2015.
Building Commission
Media release
12 Dec 2016
Changes removing trading restrictions for petrol stations, Rottnest Island and short-term markets will come into effect this Wednesday (December 14), as part of the Liberal National Government's incremental reform of Western Australia's trading hours. Commerce Minister Michael Mischin said the changes to the Retail Trading Hours Act 1987 would simplify and modernise the law as well as reduce red...
Consumer Protection
Media release
12 Dec 2016
Flashing reindeer noses were among eight items withdrawn from sale after being found to be unsafe during a pre-Christmas product safety inspection program by Consumer Protection. Commerce Minister Michael Mischin said the items all had button batteries that could easily come loose and pose a danger to young children. "Suppliers and retailers who sell toys and novelty items that contain button...
Consumer Protection
Media release
09 Dec 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection recently attended an intellectual property rights workshop in Perth where makers of products, particularly electrical items, showcased physical examples of genuine and non-genuine items to highlight the differences. The session was mainly to help Australian Border Force officers detect counterfeit goods but we...
Consumer Protection
Department News
09 Dec 2016
Emails with the WA Police logo are being sent by scammers hoping to dupe West Australians into paying fake traffic fines. Consumer Protection and WA Police have received numerous reports from people who have received the emails which look authentic but are bogus. Acting Commissioner for Consumer Protection David Hillyard said real traffic infringement notices are either given on-the-spot or sent...
Consumer Protection
Media release
07 Dec 2016

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