Consumer

Topics

If you think you have been supplied with a banned product or if you have serious concerns about the safety of a product you have purchased, please contact us by email or via our advice line 1300 304 054. Information you may need to give us It is helpful if you can provide as much information as...
Product safety for consumers
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
Prepaid funerals Proposals for regulation Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed...
Consultations and reports
Major problems with services A major problem with services is when: A reasonable consumer would not have bought the services if they had known the nature and extent of the problem. For example, a reasonable consumer would not pay to have acrylic nails attached if they knew the nails would fall off...
Services
A business does not have to give a refund if you simply change your mind about a service, unless they have a policy to offer a refund, replacement or credit note when this happens. However consumers do have rights and and responsibilities when cancelling a service or requesting a refund. What if I...
Services
People often buy goods linked to services. An example is a mobile telephone, often linked to a contract for network services. This is sometimes called a ‘linked service contract’. If you are returning goods within a reasonable time and are entitled to a refund, you can also cancel the linked...
Services
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A service is covered if: it cost up to $40,000 and the person or business you bought it from sold it as part of their business or professional activity, including not-for-profit activity; or it cost more than $40,000 and is the kind of service normally bought for personal, domestic or household...
Services
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings

Pages

Publications

This form includes all the requirements of the Construction Contracts Act and the associated Regulations. Further requirements have been included by the Department of Commerce in the interest of...
Building Commission
Form – application
04 Jun 2014
This form can be used to apply for an adjudication under the Construction Contracts Act 2004 . The form is not mandatory but contains the statutory information required to submit a claim in a...
Building Commission
Form – application
11 Oct 2017
This form is to be submitted to the Complaints Branch of the Building Commission where a party to a complaint wants to be represented by another person in a conciliation hearing.
Building Commission
Form – notification
22 May 2014
This is the approved form for lodgement of a disciplinary complaint about a registered building service provider or approved owner-builder under section 15 of the Building Services (Complaint...
Building Commission
Form – application
15 Aug 2017
This is the approved form for lodgement of a complaint relating to a regulated building service or a home building work contract under section 5(1) and (2) of the Building Services (Complaint...
Building Commission
Form – application
05 Jul 2017
Proforma notice of proposed complaint under the Building Services (Complaint Resolution and Administration) Regulations 2011 .
Building Commission
Form – notification
11 Sep 2014
Request for a copy or an extract of the register for an occupation licensed by the Commissioner for Consumer Protection. The information you are seeking may be available to you for free via the...
Consumer Protection
Form – application
11 May 2017
Application for Modification or Non-Application of Building Standard
Building Commission
Form – application
04 Jul 2016
Application to extend time – occupancy permit or building approval certificate
Building Commission
Form – application
14 May 2014
Application to extend a building or demolition permit
Building Commission
Form – application
14 May 2014

Pages

Announcements

A Gosnells real estate agency described by the State Administrative Tribunal (SAT) as ‘incompetent’ has been ordered to pay a $25,000 penalty for mishandling the deposit from the sale of a property. AIM Investments Australia Pty Ltd , trading as AIM Realty , was fined $8,000 and licensee and agent Aman Deep Singh was also fined $8,000 for breaching the Real Estate and Business Agents Act. Both...
Consumer Protection
Media release
04 Nov 2016
A Morley real estate agency has been reprimanded and fined by the State Administrative Tribunal for failing to comply with laws relating to the operation of trust accounts. Realocate Australia Pty Ltd , trading as Realty Executives , was fined $5,000 and licensee Keith Howes was fined $1,500 after admitting to the breaches. Both were ordered to pay a total of $1,000 in costs. Consumer Protection...
Consumer Protection
Media release
02 Nov 2016
Consumer Protection is warning home owners in the South West not to deal with a local tradesman who accepts large deposits for building projects but fails to either begin or complete the work. Blake Ball , trading as Balls Walls Construction of Bunbury, accepted deposits from eight consumers between August 2014 and July 2016 but the work is either not carried out at all or remains incomplete. Any...
Consumer Protection
Media release
02 Nov 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 November 2016, most Caltex sites are increasing their ULP price to 135.9 cpl (an increase of 18 cpl). Most Coles Express sites are increasing their ULP price to 134.9 cpl, most...
Consumer Protection
Media release
31 Oct 2016
With Acting Commissioner for Consumer Protection David Hillyard The tradition of wearing costumes at Halloween has been around for centuries but it’s some of the more recent dressing-up trends that give Consumer Protection cause for concern. In the lead-up to October 31 st , we send product safety officers out to WA stores to inspect Halloween-themed items, which pose a risk to children, but we...
Consumer Protection
Department News
31 Oct 2016
A tree lopper has pleaded guilty to unduly harassing a couple who refused to pay his bill and has been ordered by the Perth Magistrates Court to pay $7,000 in a fine and costs. Sean Robert Weinthal of Wanneroo, an employee of a business formerly trading as Manageable Tree Services , was given a $4,000 fine on 27 October 2016 for undue harassment in connection with a payment for services, in...
Consumer Protection
Media release
31 Oct 2016
Western Australia's tenancy laws are under review to better protect and support victims of family violence in rental properties. Attorney General and Commerce Minister Michael Mischin said an options paper had been released which proposed changes to the Residential Tenancies Act 1987 to complement the Restraining Orders and Related Legislation Amendment (Family Violence) Bill 2016, which was...
Consumer Protection
Media release
28 Oct 2016
A former York real estate agent and his son have been found to have engaged in misleading conduct after a ‘deceitful’ land deal which resulted in a $6 million profit for family members. The State Administrative Tribunal (SAT) has upheld allegations by Consumer Protection against former licensees The King and I Pty Ltd , formerly trading as Colin King Real Estate , and its director Colin Maxwell...
Consumer Protection
Media release
27 Oct 2016
The Building Commission is strongly advising home owners against carrying out their own plaster testing. The advice follows recent media reports and social media posts suggesting the use of a tape adhesion or “sticky tape” test to determine whether plaster has been correctly applied. Home owners are warned that testing their own walls could damage the plaster or paint. Tests should only be...
Building Commission
Department News
25 Oct 2016
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 127.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 October 2016, most Coles Express sites are increasing their ULP price to 135.9 cpl (an increase of 21 cpl). Most BP, Caltex, Caltex Woolworths and Puma sites are increasing...
Consumer Protection
Media release
24 Oct 2016

Pages

Subscribe to Topics
Subscribe to RSS - Consumer