Consumer

Topics

A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations and reports
Who guarantees the service? The person or business who sold you the service (the ‘supplier’) guarantees the service. This means they are responsible for fixing a problem when the service does not meet a consumer guarantee. What do they guarantee about the service? They guarantee to provide services...
Services
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Our main...
Contact Consumer Protection
usinesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (MY...
Tradespeople
Clear title of a vehicle means that the vehicle does not have any money owing on it. If you owe money on your vehicle to a finance company, and you sell it privately without telling the buyer, that vehicle may be repossessed from the buyer by the finance company. Also, by selling an encumbered...
Selling a vehicle
There is a fee to sell your vehicle at a public auction. It is usually a percentage of the selling price. You need to advise the auctioneer of your reserve price. Once the reserve price is reached, the vehicle is then sold to the highest bidder. If the reserve price is not reached, the auctioneer...
Selling a vehicle
Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations and reports
Fuel price boards Review on displaying of fuel price boards and impact on current WA laws Status: Closed 25 October 2013 Review A proposed national standard for fuel price boards is under review. The standard will allow only undiscounted prices to be displayed, as well as requiring all prices to be...
Consultations and reports

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Publications

This is the approved form for lodgement of a disciplinary complaint about a registered building service provider or approved owner-builder under section 15 of the Building Services (Complaint...
Building Commission
Form – application
15 Aug 2017
This is the approved form for lodgement of a complaint relating to a regulated building service or a home building work contract under section 5(1) and (2) of the Building Services (Complaint...
Building Commission
Form – application
05 Jul 2017
Proforma notice of proposed complaint under the Building Services (Complaint Resolution and Administration) Regulations 2011 .
Building Commission
Form – notification
11 Sep 2014
Request for a copy or an extract of the register for an occupation licensed by the Commissioner for Consumer Protection. The information you are seeking may be available to you for free via the...
Consumer Protection
Form – application
11 May 2017
Application for Modification or Non-Application of Building Standard
Building Commission
Form – application
04 Jul 2016
Application to extend time – occupancy permit or building approval certificate
Building Commission
Form – application
14 May 2014
Application to extend a building or demolition permit
Building Commission
Form – application
14 May 2014
Notice and request for consent (response notice): Protection structures, party walls, removal of fences, access to land
Building Commission
Form – application
14 May 2014
Notice and request for consent to encroach or adversely affect
Building Commission
Form – application
14 May 2014
Certificate of building compliance
Building Commission
Form – application
14 May 2014

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Announcements

The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 December 2016, most Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 16 cpl by Caltex, Caltex Woolworths and...
Consumer Protection
Media release
05 Dec 2016
A new code of conduct for Western Australia's building and construction industry will be introduced to prevent anti-competitive behaviour, improve workplace safety and add to the suite of measures adopted by the State Government to ensure subcontractors are paid on time.
Building Commission
Department News
05 Dec 2016
With Acting Consumer Protection Commissioner David Hillyard Summer’s here and that means music festival season. But what happens if a big outdoor event or live concert is cancelled or dramatically changed at the last moment? The Australian Consumer Law (ACL) gives consumers rights if an Australian business fails to deliver what they said they would … that can include calling off a festival or...
Consumer Protection
Department News
01 Dec 2016
Nicola Multari , the sole director and secretary of Tonic Homes Pty Ltd (BC 13741 – expired), and Barry Douglas Windsor (reg. BP11375 & BC11375 – expired), the nominated supervisor of Fremantle Building Company Pty Ltd , have been fined for misconduct in connection with building work at a White Gum Valley property in 2013.
Building Commission
Media release
01 Dec 2016
Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include an extended warranty, rust proofing, paint and fabric...
Consumer Protection
Media release
01 Dec 2016
A concreter who only completed half a job but failed to return a consumer’s deposit has been fined $3,500 by the Narrogin Magistrates Court. Rhyce Daniel Power , who was trading as Nitro Concrete and Powercrete (both unregistered) at the time, pleaded guilty to breaching the Australian Consumer Law and was ordered to refund the $6,000 deposit that was paid by the consumer. He was also ordered to...
Consumer Protection
Media release
30 Nov 2016
Opportunistic scammers are taking advantage of the downturn in WA’s mining sector by targeting unemployed miners using a fake jobs website. The fake website www.miningjobswa.org is mimicking a legitimate employment website www.miningjobswa.net.au and is using an ABN stolen from an Australian company with a similar name. The Subiaco address being used by the scammers is not a business premises,...
Consumer Protection
Media release
30 Nov 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 November 2016, most Coles Express and Caltex sites are increasing their ULP price by 15 cpl and 16 cpl, respectively, to 133.9 cpl. Most Puma sites are increasing their ULP...
Consumer Protection
Media release
28 Nov 2016
Interconnection of smoke alarms in residential buildings Requirements for a building permit Building surveyors and builders are reminded that mains powered smoke alarms located inside new residential buildings (being Class 1 buildings, sole-occupancy units in Class 2 or 3 buildings and Class 4 parts of a building) are required to be interconnected where more than one alarm is required to be...
Building Commission
Department News
28 Nov 2016
Mount Lawley builder Squire Homes Pty Ltd (reg. BC5025) has been fined $15,000 and ordered to pay costs of $1,000 by the State Administrative Tribunal (SAT) for negligent conduct in the construction of three commercial projects on two Margaret River sites.
Building Commission
Media release
28 Nov 2016

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