Consumer

Topics

Gas appliances, after installation, become part of the house and tend to be neglected and forgotten until something goes wrong or they stop working as they should. Like other machines, gas appliances become inefficient, unreliable and may even pose a safety hazard if not serviced regularly. ' For...
Gas appliances
A high number of Australian men die or are seriously injured each year while working under their cars using vehicle jacks, stands, or ramps, and Consumer Protection is keen to see a dramatic drop in these incidents. Research undertaken by the Australian Competition and Consumer Commission (ACCC)...
Product safety for consumers
If you think you have been supplied with a banned product or if you have serious concerns about the safety of a product you have purchased, please contact us by email or via our advice line 1300 304 054. Information you may need to give us It is helpful if you can provide as much information as...
Product safety for consumers
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
Pre-paid funerals code of practice Consumer Protection is seeking community feedback about what should be included in a mandatory code of conduct for sellers and brokers of pre-paid funerals. Status: CLOSED, Wednesday 11 July 2018 Pre-paid funerals are not covered by specific legislation in WA...
Consultations and reports
Major problems with services A major problem with services is when: A reasonable consumer would not have bought the services if they had known the nature and extent of the problem. For example, a reasonable consumer would not pay to have acrylic nails attached if they knew the nails would fall off...
Services
A business does not have to give a refund if you simply change your mind about a service, unless they have a policy to offer a refund, replacement or credit note when this happens. However consumers do have rights and and responsibilities when cancelling a service or requesting a refund. What if I...
Services
People often buy goods linked to services. An example is a mobile telephone, often linked to a contract for network services. This is sometimes called a ‘linked service contract’. If you are returning goods within a reasonable time and are entitled to a refund, you can also cancel the linked...
Services
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A service is covered if: it cost up to $40,000 and the person or business you bought it from sold it as part of their business or professional activity, including not-for-profit activity; or it cost more than $40,000 and is the kind of service normally bought for personal, domestic or household...
Services

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Publications

My Shopping Rights flash cards and posters in - Tamil
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in - Nepalese
Consumer Protection
Promotions
29 May 2014
A guide for the safe operation of an LP gas powered vehicle. Auto LP Gas safety Just like other forms of energy, LP gas (liquefied petroleum gas) is safe when treated properly. A correctly installed...
EnergySafety
Brochure
30 Apr 2014
My Shopping Rights flash cards and posters in - Karen
Consumer Protection
Promotions
29 May 2014
My shopping rights flash cards and posters in - Farsi
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in - English
Consumer Protection
Promotions
29 May 2014
Guidelines for the storage of LP gas cylinders on properties in bushfire prone areas.
EnergySafety
Brochure
20 May 2014
This publication provides information on how to obtain approval to sell, hire or use Type A (domestic or commercial) gas appliances in Western Australia.
EnergySafety
Brochure
30 Apr 2014
My shopping rights flash cards and posters in - Dinka
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in Arabic
Consumer Protection
Promotions
29 May 2014

Pages

Announcements

A real estate sales representative has been reprimanded by the State Administrative Tribunal (SAT) and must pay a $1,000 fine and $500 in costs for breaching a special condition on his certificate of registration. Mark Bruce Hourn of Exmouth has failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in breach of the Real...
Consumer Protection
Media release
05 Jul 2017
Western Australian Building Commissioner Peter Gow today confirmed the Building Commission is broadening its audit of aluminium composite panels (ACPs) following the Grenfell Tower fire in London.
Building Commission
Media release
04 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 128.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 July 2017, most Puma sites are increasing their ULP price to 133.9 cpl (an increase of 29 cpl). Most Caltex sites are increasing their ULP price to 132.9 cpl, most BP sites to...
Consumer Protection
Media release
03 Jul 2017
The 26 th annual WAITTA INCITE Awards were held on the 16 th June 2017. The awards recognise local talent, products and technologies that help industry and government operate more efficiently. Energy Safety won the most effective Government solution award for eNotice, a web-based solution for the gas and electricity industry in WA for lodging work notices. With over 400,000 paper forms completed...
EnergySafety
Department News
03 Jul 2017
The State Government announced in April 2017 widespread public sector reforms, aimed at creating collaborative departments focused on whole-of-Government objectives and delivering services in the most efficient way. On 1 July, the Departments of Commerce and Mines and Petroleum combined to form the new Department of Mines, Industry Regulation and Safety. The new department has three key business...
Corporate
Department News
01 Jul 2017
Building Commissioner Peter Gow today announced a pricing reform to Western Australia’s home indemnity insurance (HII) scheme. Large volume and multi-unit project builders will have to pay a premium increase as of Monday 2 October 2017. The increase is required to ensure the HII scheme is sustainable and to prevent WA taxpayers from footing the bill for recent builder failures. Small to medium...
Building Commission
Media release
27 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard Winter's here and as we try to keep warm in the cooler weather there are some annual safety messages to think about when buying or using products such as hot water bottles, heaters, electric blankets, wheat bags and pyjamas. Let’s start with hot water bottles. You might have one in the back of the cupboard but if it’s more than two...
Consumer Protection
Media release
16 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard If you’re a parent or carer, it’s highly likely you’ve heard all about, or seen too much of, ‘fidget spinners’. Alternatively, you may have noticed the novelty items for sale online or at stalls in shopping centres and we know there are also promotional giveaways where you get them for free. For anyone who isn’t sure what they are,...
Consumer Protection
Alert
16 Jun 2017
A travel business that cold calls consumers selling travel vouchers is the subject of a warning by Consumer Protection. Abdul Rehman , who operates Prime Marketing Solutions (registered in Victoria) and The Tour Groups (unregistered), has attracted several complaints and enquiries to consumer protection agencies throughout Australia, with one complaint coming from a WA consumer. In the WA...
Consumer Protection
Media release
15 Jun 2017
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 June 2017, most 7-Eleven sites are increasing their ULP price to 138.9 cpl (an increase of 25 cpl). Most Puma, Caltex Woolworths, BP and Coles Express sites are increasing...
Consumer Protection
Media release
12 Jun 2017

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