Consumer

Topics

Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations and reports
Who guarantees the service? The person or business who sold you the service (the ‘supplier’) guarantees the service. This means they are responsible for fixing a problem when the service does not meet a consumer guarantee. What do they guarantee about the service? They guarantee to provide services...
Services
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Our main...
Contact Consumer Protection
usinesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (MY...
Tradespeople
Clear title of a vehicle means that the vehicle does not have any money owing on it. If you owe money on your vehicle to a finance company, and you sell it privately without telling the buyer, that vehicle may be repossessed from the buyer by the finance company. Also, by selling an encumbered...
Selling a vehicle
There is a fee to sell your vehicle at a public auction. It is usually a percentage of the selling price. You need to advise the auctioneer of your reserve price. Once the reserve price is reached, the vehicle is then sold to the highest bidder. If the reserve price is not reached, the auctioneer...
Selling a vehicle
Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations and reports
Fuel price boards Review on displaying of fuel price boards and impact on current WA laws Status: Closed 25 October 2013 Review A proposed national standard for fuel price boards is under review. The standard will allow only undiscounted prices to be displayed, as well as requiring all prices to be...
Consultations and reports
Motor vehicle industry review Review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed 15 November 2013 Consumer Protection is seeking the views of the community as part of a review of laws that regulate the motor vehicle industry in WA. People involved in...
Consultations and reports

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Publications

Drowning is the most common cause of preventable death of children aged 0–5 years. Over the past five years, 16 toddlers have drowned in Western Australia. For every drowning death, it is estimated...
Building Commission
Guide / handbook
20 Oct 2016
If you are planning to have your roof restored by coating or painting, this fact sheet will guide you through the most common problem areas.
Building Commission
Fact sheet
22 May 2014
When dealing with building disputes relating to a regulated building service, the Building Commission may require the parties to a complaint to provide further details about the complaint. These...
Building Commission
Guidance note
22 May 2014
This guide is intended to help you understand the Dividing Fences Act 1961 (the Act) and outlines processes for neighbours to agree on the fence that divides their properties, to determine boundaries...
Building Commission
Brochure
16 May 2014
Using adjudication to resolve payment disputes Every day, individuals and organisations enter into contracts for building and construction work. Sometimes disputes arise over payment. The...
Building Commission
Fact sheet
16 Dec 2016
This booklet provides a guide to each stage of building or renovating your home.
Building Commission
Brochure
16 May 2014
This guide is provided to assist homeowners be aware of the regulated construction requirements and building standards for new homes and to assist those who wish to upgrade their existing homes for...
Building Commission
Brochure
22 Oct 2015
This brochure will assist owners with the safety aspects of balconies, decks and other external structures which may be of a sufficient height above ground level to put family members and friends at...
Building Commission
Brochure
16 May 2014
This form includes all the requirements of the Construction Contracts Act and the associated Regulations. Further requirements have been included by the Department of Commerce in the interest of...
Building Commission
Form – application
04 Jun 2014
This form can be used to apply for an adjudication under the Construction Contracts Act 2004 . The form is not mandatory but contains the statutory information required to submit a claim in a...
Building Commission
Form – application
11 Oct 2017

Pages

Announcements

The Building Commission has become aware of a number of ceiling collapses, particularly in homes completed between the years 2005 and 2009, which prompted an investigation into what caused the ceilings to fail. The Building Commission has inspected seven homes where ceiling failures had been reported. The homes inspected were completed during the past 10 or so years. The Building Commission’s...
Building Commission
Media release
11 May 2017
Consumer Protection is reminding buyers of demonstration vehicles that they are entitled to the full term of the manufacturer’s warranty in terms of time, and the clock only starts ticking from the date of purchase. The warranty on a demonstration vehicle is only affected in terms of distance travelled, with the odometer reading at the time of purchase allowed to be deducted. For example, a 5...
Consumer Protection
Media release
11 May 2017
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 May 2017, most Caltex sites are increasing their ULP price to 139.9 cpl (an increase of 25 cpl). Most Coles Express and Puma sites are increasing their ULP price to 137.9 cpl,...
Consumer Protection
Media release
08 May 2017
A Thornlie man who bought and sold vehicles over a 16 month period without a dealer’s licence has been fined $5,000 by the Armadale Magistrates Court. Majid Hussain Al Asadi had bought 35 vehicles at auction and then sold 18 of them privately on Gumtree between March 2015 and June 2016 while unlicensed, in breach of the Motor Vehicle Dealers Act. He was also ordered to pay costs of $601.50 on 2...
Consumer Protection
Media release
04 May 2017
The Building Services Board has imposed a condition on the building contractor registration of Kalgoorlie builder Simon Pekovich Homes Pty Ltd (BC66114), trading as Amberley Homes .
Building Commission
Media release
03 May 2017
The end of the financial year is the busiest time when tax scammers become active and Consumer Protection is urging people not to fall victim. According to figures from the Australian Taxation Office (ATO), a total of 56 victims reported losing more than $258,000 to phone based tax scams in WA in 2016. Already this year, 8 victims have reported losing more than $15,000 to ATO impersonation scam...
Consumer Protection
Media release
02 May 2017
The average cost of unleaded petrol is set to increase by 17 cents per litre (cpl) to 136 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 May 2017, most 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (increasing between 20 and 24 cpl). Most Puma sites are increasing their ULP price to...
Consumer Protection
Media release
01 May 2017
With Acting Commissioner for Consumer Protection David Hillyard You may have seen advertisements for LuxStyle on Facebook or Instagram. In March 2017, Consumer Protection welcomed a Public Warning Notice issued by the Australian Competition and Consumer Commission (ACCC) about the alleged conduct of the Denmark-based online retailer Lux International Sales ApS, which trades under the name...
Consumer Protection
Media release
28 Apr 2017
With Acting Commissioner for Consumer Protection David Hillyard When you’re looking for flights or accommodation, insurance or finance products or even a real estate agent there are comparison websites claiming to have shopped around for you. They may advertise on TV and radio and their online promotion often involves them paying to make their site appear toward the top of the page when you type...
Consumer Protection
Media release
27 Apr 2017
The Building Services Board has imposed a condition on the contractor registration of Mount Hawthorn-based builder Turquoise Developments Pty Ltd (reg. BC14354), trading as Talbot Le Page Homes.
Building Commission
Media release
26 Apr 2017

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