Consumer

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Installations

Gas fitter's responsibilities It is the gas fitter's responsibility to ensure that all gasfitting work carried out by him/her complies with legislation. The gas fitter must carry out the work to the requirements of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 and...
Gas installations
28 Mar 2014

Report a gas incident

All fuel gas accidents or incidents that occur in Western Australia should be reported. Gas incidents Regulation 42 of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 requires that all incidents, such as near misses, injury to persons or property damage relating to...
Reporting a gas incident
28 Mar 2014

Report an electrical accident

All electrical accidents that occur in Western Australia must be reported. The Electricity (Licensing) Regulations 1991 require that all electrical accidents, irrespective of their seriousness, must be immediately reported to: the employer (if relevant); and the relevant network operator. If the...
Reporting an electrical accident
28 Mar 2014

Type B gas appliances

A consumer shall not use a Type B gas appliance in Western Australia unless the gas appliance is approved by the Director of Energy Safety, and is marked, stamped or labelled in the manner approved by the Director. Type B appliances are large commercial and industrial gas appliances. A Type B...
Appliance and equipment approval
28 Mar 2014

Type A gas appliances

What is a Type A gas appliance? Type A appliances are domestic and commercial gas appliances of a type identified in regulation 42B of the Gas Standards (Gasfitting and Consumer Gas Installations) Regulations 1999 . This includes: Domestic cooking appliances. Domestic space heating appliances...
Appliance and equipment approval
28 Mar 2014

Appliance and equipment approval

The community expects that the electrical and gas appliances they use are safe. Legislation requires retailers to ensure that most domestic appliances sold comply with appropriate Australian safety standards. The Electricity Act and Regulations In Western Australia, electrical safety legislation...
Appliance and equipment approvals
28 Mar 2014

Unsafe and dangerous electrical appliances

WATCH
The ACCC has launched a new electrical recall campaign, focussing on Infinity Olsent cables, Dielle Residual Curent Devices and Avanco DC isolators. For more information click the link below. ACCC electrical product recall campaign www.productsafety.gov.au/news/electrical-product-recalls...
Electrical appliances
27 Mar 2014

Unenclosed joints in insulated cables

During the 1970s and early 80s, joints in electrical cables in ceiling spaces of dwellings and buildings were often wrapped only in insulating tape. The insulating tape has dried out over time and may have fallen away, leaving the exposed ends of the cables. This is a serious risk to persons...
Electrical installations
27 Mar 2014

Use a licensed electrical contractor

Having electrical work done? Make sure you use a licensed electrical contractor whenever you have electrical work done. Having electrical work done brochure Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very...
Electrical installations
27 Mar 2014

Legislation framework - Energy

To achieve Building and Energy's regulatory objectives, the Director and staff administer a wide suite of legislation: Energy Safety Act 2006 Energy Safety Regulations 2006 Energy Safety Levy Act 2006 Energy Coordination Act 1994 (major parts) Energy Coordination (General) Regulations 1995...
Legislation administered
26 Mar 2014

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Publications

Seniors housing guide

Housing needs change with time. If you are over 55 or thereabouts, you may be considering changes to your housing that better meet your finances, lifestyle or present and future needs. You can view...
Consumer Protection
Guide / handbook
07 Feb 2024

Using electricity safely near water

READ
Information about using electricity safely near water.
Building and Energy
Brochure
19 Jul 2019

Better Trading - publication

READ
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020

Gingin bushfire - 20 December 2002

READ
Investigation into the cause of the fire in Gingin determined that the cause of the fire was a fault on a Western Power (the network operator) overhead power line.
Reports
20 May 2014

Tenterden bushfire - 27 December 2003

READ
Investigation into the cause of the fire in Tenterden determined that the cause of the fire was a fault or failure of a Western Power (the network operator) overhead power line.
Reports
20 May 2014

Bridgetown wild fire - 27 December 2003

READ
Investigation into the cause of the wild fire in Bridgetown determined that the cause of the fire was a fault on a Western Power (the network operator) overhead power line.
Reports
20 May 2014

Katanning wild fire - 2 December 2004

READ
Investigation into the cause of the fire near Katanning determined that the cause of the fire was a fault on a Western Power (the network operator) overhead power line.
Reports
20 May 2014

Esperance wild fire - 2 December 2004

READ
Investigation into the fire at Location 1478 near Esperance determined that it was caused when a Western Power (the network operator) power pole broke and fell over during high winds.
Reports
20 May 2014

Dalyup wild fire 2 December 2004

READ
A report into the wild fire that occurred at Location 745 Bates Road, Dalyup, about 20 km west of Esperance, on Thursday 2 December 2005.
Reports
12 May 2014

Esperance wild fire - 10 December 2004

READ
A wild fire occurred at Location 1482 South Coast Highway, about 72 km west of Esperance, on Friday 10 December 2004. Energy Safety carried out an investigation into the cause of the fire and...
Reports
30 Apr 2014

Pages

Announcements

Scammers pose as real charity raising funds for flood victims

Scammers have set up fake Instagram account leedal_foundation_limited The real Leedal Foundation Limited is raising funds for flood victims in Fitzoy Crossing on their Facebook fundraiser page Consumers urged to only donate to licensed charities or official fundraisers and not to respond to private messages Consumer Protection is warning consumers about scammers who are posing as a legitimate...
Consumer Protection
Media release
18 Jan 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 26 cents per litre...
Consumer Protection
Media release
17 Jan 2023

Motor vehicle seller fined for unlicensed dealing (Van Vinh Tran)

Unlicensed motor vehicle dealer to pay $5,000 fine and $638 in costs 36 vehicles were sold between January and November 2021 Consumers urged to report unlicensed motor vehicle dealers A Beechboro man has been fined $5,000 by the Perth Magistrates Court for buying and selling motor vehicles without a valid motor vehicle dealer licence. Van Vinh Tran was also ordered to pay costs of $638 when...
Consumer Protection
Media release
16 Jan 2023

Commissioner's Blog: Post-Christmas gift returns and gift card rules

With the season of giving now over, many consumers will be considering returning their unwanted Christmas gifts or putting their new gift card in a drawer to spend later. Under the Australian Consumer Law (ACL), consumers have certain rights when it comes to gifts that are faulty, unsafe, not as described or were not delivered in time. If a gift is faulty, unsafe or not as described, Australian...
Consumer Protection
Media release
12 Jan 2023

Unauthorised real estate trust account withdrawals result in fines (Mohammad Merzaie / Challenge Real Estate / Swift SM Pty Ltd)

Real estate agent and his company fined a total of $6,500 Multiple unauthorised withdrawals from trust account over four months The money of the agency’s clients put at risk by violations of the law A Magistrate has told a former real estate agent that his clients’ money was put at risk by multiple unauthorised withdrawals from his agency’s trust account. Mohammad Samir Merzaie was fined $2,500...
Consumer Protection
Media release
12 Jan 2023

Building and Energy safety warning in flooding aftermath

Kimberley residents may face electrical, gas, plumbing and building hazards Electrical and carbon monoxide risks if generators are not used correctly Never attempt any electrical work or repairs yourself Building and Energy is urging Kimberley residents to be aware of potential electrical, gas, plumbing and structural hazards in the wake of the region’s severe flooding. The State Government...
Building and Energy
Media release
11 Jan 2023

Sales ban for portable fridge due to carbon monoxide concerns

Jackeroo J3PR35L three-way portable refrigerators, made in 2010, cannot be sold in WA Risk of dangerous carbon monoxide levels when operated on gas in an enclosed area All portable gas appliances must be used outdoors in the open air Owners of portable fridges are urged to check if their appliance is part of a gas safety sales ban in Western Australia due to carbon monoxide hazards. Jackeroo...
Building and Energy
Media release
11 Jan 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 11 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 23 cents per litre...
Consumer Protection
Media release
10 Jan 2023

Make sure flood donations go to official charities, not scammers

Kimberley flood donors urged to verify that charities are genuine Scammers may set up fake charities on social media and fundraising sites Advice to only donate to licensed charities and do an online check Generous Western Australians wanting to donate to victims of the Kimberley floods are being warned to watch out for scammers who often exploit these events by setting up fake charities. While...
Consumer Protection
Media release
10 Jan 2023

WA consumer complaints about used vehicle defects skyrocket

Strong demand results in 730% increase in complaints over five years Delivery delays for new models and sale of flood-affected used vehicles blamed Consumer Protection recovered $6 million for vehicle buyers in the past two years The number of consumer complaints relating to the sale of defective second-hand motor vehicles in WA has skyrocketed, increasing 730% over the past five years and...
Consumer Protection
Media release
10 Jan 2023

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