Consumer

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What is motor vehicle repair work? Most types of motor vehicle repair work (known as classes of repair work ) are covered by the Motor Vehicles Repairers Act 2003, including: examining motor vehicles; diagnosing and detecting faults in motor vehicles; adjusting, servicing and maintaining motor...
Servicing and repair
If you need to take out a loan to buy a motor vehicle, it is a good idea to shop around to find the best deal that suits you. Most motor vehicle dealers offer to arrange finance; however it may be cheaper to obtain your own finance from your bank or credit provider. It is best not to over commit...
Buying a vehicle
Insurance When you pay your vehicle's licence, part of the fee is for compulsory third party insurance. This covers you, or anyone else, for death or injury if your car is involved in an accident. However, it does not cover you for damage to your car or anyone else's. Motor vehicle insurance...
Buying a vehicle
Remember that the advertised price of a car is not your only cost. Some other compulsory and standard charges you need to be aware of are: Vehicle licence fees - paid when the vehicle is licensed; Dealer's delivery charge - for buyers of new cars; Government motor vehicle stamp duty - for buyers of...
Buying a vehicle
Extended warranties are like an insurance policy you can buy for a vehicle to cover it generally for mechanical failure or breakdown. An extended warranty is bought separately by you and is not a substitute for any statutory warranty that may apply. You should carefully weigh up the value of...
Buying a vehicle
The Fair Trading Act (Australian Consumer Law) creates ‘consumer guarantees’. A consumer guarantee does not need to be written down in the contract. It is 'guaranteed' by law. Consumer guarantees are ordinary contract terms that are automatically added into any contract between a seller and a buyer...
Buying a vehicle
The following second-hand vehicles are not covered by statutory warranty when bought from a dealer: Commercial vehicles (i.e. those constructed primarily to carry goods or materials) Utes (well body and tray back) with one row of seats Trucks Caravans Motor cycles designed for off-road use and not...
Buying a vehicle
A 'statutory warranty' applies only to vehicles bought from a licensed motor vehicle dealer. The Motor Vehicle Dealers Act requires licensed dealers to fix certain defects in used motor vehicles they have sold. The statutory warranty also applies only to motor vehicles that have a purchase price of...
Buying a vehicle
Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.
Lay-bys, vouchers and gifts
A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts

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Publications

Notice of cessation
Building Commission
Form – application
14 May 2014
Demolition permit
Building Commission
Form – application
14 May 2014
Application for demolition permit
Building Commission
Form – application
14 May 2014
Building permit
Building Commission
Form – application
14 May 2014
Certificate of design compliance
Building Commission
Form – application
14 May 2014
Application for building permit – uncertified
Building Commission
Form – application
14 May 2014
Application for building permit – certified
Building Commission
Form – application
24 Feb 2015
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
01 Sep 2017
Corporate
Code of practice
27 May 2014
Commerce’s strategies for ensuring people with disabilities, their families and carers have equal opportunity to access our services and facilities.
Corporate
Plans
27 May 2014

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Announcements

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 123.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 October 2016, most Caltex, Coles Express and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 36.8 cpl by Caltex, 30 cpl by Coles Express and 26 cpl by...
Consumer Protection
Media release
03 Oct 2016
A solar company and its Director have been ordered by the Federal Court to pay a total penalty of $535,000 for misleading and deceptive conduct and failing to supply goods to WA consumers. Unleash Solar Pty Ltd (in liquidation) , formerly based in Adelaide, was ordered to pay $390,000 and sole Director Dionysios Perdikoyiannis was ordered to pay $145,000 for multiple contraventions of the...
Consumer Protection
Media release
03 Oct 2016
A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves gained access to the agency’s bank accounts after malware was downloaded into their computer system, probably from an attachment being opened or a website link being clicked in a scam email. The installed malware allows the...
Consumer Protection
Media release
29 Sep 2016
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Boarders and lodgers are currently not covered by the Residential Tenancies Act, although boarding premises accommodating six or more people need to be registered with local government and comply with planning, health and other regulations. Acting Commissioner for...
Consumer Protection
Media release
28 Sep 2016
With Acting Commissioner for Consumer Protection David Hillyard Watching The Block might have inspired you to get cracking on some home renovations but unlike the TV show contestants you won’t have access to host Scotty’s ‘black book of trades’. So, how do you go about finding trustworthy, reliable tradespeople who’ll do a good job for the right price? We’ve got some tips to help you avoid tradie...
Consumer Protection
Department News
27 Sep 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 122.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 September 2016, most Caltex, Coles Express, and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl by Caltex, 29.5 cpl by Coles Express and 26 cpl...
Consumer Protection
Media release
26 Sep 2016
A men’s tailoring company has been fined a total of $20,200 by the Perth Magistrates Court for accepting payments but failing to supply the goods and was ordered to pay compensation to four consumers amounting to $7,665. Joseph Anthony Wholesale Pty Ltd , trading as Joseph Anthony Bespoke , had accepted advance payments for clothing but either only partially filled the orders or did not supply...
Consumer Protection
Media release
22 Sep 2016
WA residents are being warned not to fall for a fake scratchie scam contained in glossy travel brochures sent from Malaysia. About 70 of the brochures bound for Australian homes were intercepted by Australia Post at their Perth Airport mail centre and Consumer Protection fears others may have slipped through for delivery. The brochure contains two scratchie cards and one is always a winner, the...
Consumer Protection
Media release
22 Sep 2016
The four month transitional period that delayed the application of the bush fire construction requirements of the Building Code of Australia (BCA) for areas that were newly identified as bush fire prone on the Map of Bush Fire Prone Areas 2016 (that came into operation on 21 May 2016) concluded yesterday. From today, 21 September 2016, applications for building approvals for certain residential...
Building Commission
Department News
21 Sep 2016
The 2016-17 financial year sees the Australian Building Codes Board embarking on a significant suite of work relating to the advancement of the Energy Efficiency Provisions in the National Construction Code (NCC). These changes will be considered as part of NCC 2019.
Building Commission
Department News
21 Sep 2016

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