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The following second-hand vehicles are not covered by statutory warranty when bought from a dealer: Commercial vehicles (i.e. those constructed primarily to carry goods or materials) Utes (well body and tray back) with one row of seats Trucks Caravans Motor cycles designed for off-road use and not...
Buying a vehicle
A statutory warranty applies only to vehicles bought from a licensed motor vehicle dealer. The Motor Vehicle Dealers Act requires licensed dealers to fix certain defects in used motor vehicles they have sold. The statutory warranty also applies only to motor vehicles that have a purchase price of $...
Buying a vehicle
Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.
Lay-bys, vouchers and gifts
A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts
Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle

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Publications

Notice and request for consent (response notice): Protection structures, party walls, removal of fences, access to land
Building Commission
Form – application
14 May 2014
Notice and request for consent to encroach or adversely affect
Building Commission
Form – application
14 May 2014
Certificate of building compliance
Building Commission
Form – application
14 May 2014
Certificate of construction compliance
Building Commission
Form – application
14 May 2014
Application for Building Approval Certificate Strata
Building Commission
Form – application
14 May 2014
Application for building approval certificate
Building Commission
Form – application
14 May 2014
Occupancy permit strata
Building Commission
Form – application
14 May 2014
Application for occupancy permit strata
Building Commission
Form – application
14 May 2014
Occupancy permit
Building Commission
Form – application
08 Mar 2018
Application for occupancy permit
Building Commission
Form – application
14 May 2014

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Announcements

The State Government announced in April 2017 widespread public sector reforms, aimed at creating collaborative departments focused on whole-of-Government objectives and delivering services in the most efficient way. On 1 July, the Departments of Commerce and Mines and Petroleum combined to form the new Department of Mines, Industry Regulation and Safety. The new department has three key business...
Corporate
Department News
01 Jul 2017
Building Commissioner Peter Gow today announced a pricing reform to Western Australia’s home indemnity insurance (HII) scheme. Large volume and multi-unit project builders will have to pay a premium increase as of Monday 2 October 2017. The increase is required to ensure the HII scheme is sustainable and to prevent WA taxpayers from footing the bill for recent builder failures. Small to medium...
Building Commission
Media release
27 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard Winter's here and as we try to keep warm in the cooler weather there are some annual safety messages to think about when buying or using products such as hot water bottles, heaters, electric blankets, wheat bags and pyjamas. Let’s start with hot water bottles. You might have one in the back of the cupboard but if it’s more than two...
Consumer Protection
Media release
16 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard If you’re a parent or carer, it’s highly likely you’ve heard all about, or seen too much of, ‘fidget spinners’. Alternatively, you may have noticed the novelty items for sale online or at stalls in shopping centres and we know there are also promotional giveaways where you get them for free. For anyone who isn’t sure what they are,...
Consumer Protection
Alert
16 Jun 2017
A travel business that cold calls consumers selling travel vouchers is the subject of a warning by Consumer Protection. Abdul Rehman , who operates Prime Marketing Solutions (registered in Victoria) and The Tour Groups (unregistered), has attracted several complaints and enquiries to consumer protection agencies throughout Australia, with one complaint coming from a WA consumer. In the WA...
Consumer Protection
Media release
15 Jun 2017
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 June 2017, most 7-Eleven sites are increasing their ULP price to 138.9 cpl (an increase of 25 cpl). Most Puma, Caltex Woolworths, BP and Coles Express sites are increasing...
Consumer Protection
Media release
12 Jun 2017
A Padbury motor vehicle repairer who failed to disclose his criminal convictions has been reprimanded and banned from working in the industry in WA by the State Administrative Tribunal (SAT). Ean Jacob Rozario was deemed to be unfit to be the holder of a motor vehicle repairer’s certificate for failing to comply with a condition of his licence which required him to submit a National Police...
Consumer Protection
Media release
09 Jun 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 June 2017, most BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 139.9 cpl (increasing between 22 cpl and 26 cpl). Most 7-Eleven...
Consumer Protection
Media release
05 Jun 2017
A property manager who stole tenants’ money has been banned for nine months, fined $3,000 and reprimanded by the State Administrative Tribunal (SAT). Brendan Geoffrey Dabinett of Morley was also ordered by the SAT to pay costs of $1,200. He admitted to breaching the Residential Tenancies Act, the Real Estate and Business Agents Act and the Code of Conduct for Agents and Sales Representatives by:...
Consumer Protection
Media release
02 Jun 2017
The Map of Bush Fire Prone Areas 2017 (the Map) that comes into effect on Thursday 1 June 2017, is now available from the Department of Fire and Emergency Services (DFES) website. This edition of the Map will show both ‘new’ bush fire prone areas and those ‘continuing’ from earlier editions of the Map. All bush fire prone areas will be coloured pink on the Map, with ‘new’ bush fire prone areas...
Building Commission
Department News
02 Jun 2017

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