Consumer

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You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms
Information about the Fitness Industry Code of Practice The Fitness Industry Code of Practice has been operating in Western Australia since 1 January 2005 Fitness Industry Code of Practice - An Overview for the Fitness Industry The Department of Mines, Industry Regulation and Safety enforces the...
Gyms
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year which extended trading may apply such as Easter and Christmas...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices

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Publications

A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

Pages

Announcements

Individuals and organisations in WA involved in promoting consumer and tenancy rights and providing community support are urged to submit a nomination for the Consumer Protection Awards 2017. Nominations are now open for the awards which formally recognise the efforts of individuals, groups, businesses, advocates, local government and the media in educating the community about their rights and...
Consumer Protection
Media release
06 Sep 2016
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 121.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 September 2016, most Coles Express sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl). Most Puma sites are increasing their ULP price to 125.9 cpl, most...
Consumer Protection
Media release
05 Sep 2016
With Acting Consumer Protection Commissioner David Hillyard Avoid pre-holiday blues – buying travel tips The recent collapse of a Perth travel agent highlighted that some Western Australians were unaware there is no longer a licensing system for travel agents and that the associated compensation scheme does not exist anymore. Global Plus Holidays in Northbridge is now in liquidation. Up until...
Consumer Protection
Department News
02 Sep 2016
Flouting door to door trading laws and offering contracts which restrict consumer rights has cost a solar company $15,000 after being fined by the Perth Magistrates Court on 31 August 2016. Green Engineering Pty Ltd , which operates nationally, was found guilty of failing to comply with provisions of the Australian Consumer Law (ACL) which set out what salespeople must do when they visit...
Consumer Protection
Media release
01 Sep 2016
A tradesman who has taken payments from consumers but failed to complete the work is the subject of a public warning from Consumer Protection. Christopher Stephen Johnson , also known as Christopher Stephen Rexhep and trading as Amazing Concrete Services formerly of Baldivis, has accepted payments totalling almost $38,000 from seven consumers, but has carried out very little work and failed to...
Consumer Protection
Media release
01 Sep 2016
The Building Services Board has fined Willetton building company Build West Pty Ltd (reg. BC10002) $5,000 and its director and nominated supervisor Shaun Middleton (BP37114) $2,500 for negligent conduct and failing to properly manage and supervise its work.
Building Commission
Media release
31 Aug 2016
Wangara builder Jeffrey West (reg. BP101011 & BC100818), the sole trader of Kameleon Homes , no longer holds a builder registration in Western Australia.
Building Commission
Media release
31 Aug 2016
Northbridge builder Joseph Merenda (BP10668) has been fined $5,000 and refused renewal of his building practitioner registration as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
30 Aug 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 121.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 August 2016, most Coles Express and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl). Most United sites are increasing their ULP price to 125.7...
Consumer Protection
Media release
29 Aug 2016
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 122.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 August 2016, most Puma and Caltex sites are increasing their ULP price to 129.9 cpl (an increase of 31 cpl by Puma and 27 cpl by Caltex). Most Caltex Woolworths sites are...
Consumer Protection
Media release
22 Aug 2016

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