Consumer

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New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Gyms
You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms
Information about the Fitness Industry Code of Practice The Fitness Industry Code of Practice has been operating in Western Australia since 1 January 2005 Fitness Industry Code of Practice - An Overview for the Fitness Industry The Department of Mines, Industry Regulation and Safety enforces the...
Gyms

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Publications

Occupancy permit
Building Commission
Form – application
08 Mar 2018
Application for occupancy permit
Building Commission
Form – application
14 May 2014
Notice of cessation
Building Commission
Form – application
14 May 2014
Demolition permit
Building Commission
Form – application
14 May 2014
Application for demolition permit
Building Commission
Form – application
14 May 2014
Building permit
Building Commission
Form – application
14 May 2014
Certificate of design compliance
Building Commission
Form – application
14 May 2014
Application for building permit – uncertified
Building Commission
Form – application
14 May 2014
Application for building permit – certified
Building Commission
Form – application
24 Feb 2015
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
31 Jul 2018

Pages

Announcements

A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo of Dalkeith was subject to disciplinary action by Consumer Protection when he failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in...
Consumer Protection
Media release
12 Jul 2017
A new national safety standard for decorative alcohol-fuelled (ethanol) burners will come into effect on 15 July 2017, replacing an interim ban on the products. The action to ensure the safety of portable table-top burners comes after reports of more than 100 injuries and 36 house fires in Australia since 2010 and at least three deaths overseas. WA first introduced an interim ban in December 2016...
Consumer Protection
Media release
12 Jul 2017
The emergence of online advertising sites, such as Gumtree, Airtasker and hipages, has made finding a tradesperson easier than ever. These websites either promote the services of a tradesperson or offer consumers a forum for requesting a task to be completed. And while these websites are a convenient way to connect with a builder, building surveyor, painter or plumber the websites do not...
Building Commission
Department News
11 Jul 2017
Canning Vale licensed plumbing contractor Richard James Palmer (PL7708) has been cautioned by the Plumbers Licensing Board (PLB) for negligence and incompetence.
Building Commission
Media release
11 Jul 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 130.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 July 2017, most Puma, Caltex and Coles Express sites are increasing their ULP price to 134.9 cpl (an increase of 30 cpl by Puma, 28 cpl by Caltex and 25 cpl by Coles Express...
Consumer Protection
Media release
10 Jul 2017
A landlady who entered a rental property illegally to conduct renovations and change the locks while the elderly tenant was in hospital has been convicted and ordered to pay $11,907 in fines and costs by the Fremantle Magistrates Court. Marlene Ruzica Pavlovich of Munster, who is a former real estate sales representative, was found guilty on 30 June 2017 of contravening 2 offences under the...
Consumer Protection
Media release
07 Jul 2017
Canning Vale man Nicholas Bradley Mason (PL7879 – suspended), trading as Mason Plumbing and Gas , has had his plumbing contractor’s licence suspended for three months by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Plumbers Licensing Board (PLB).
Building Commission
Media release
06 Jul 2017
A real estate sales representative has been reprimanded by the State Administrative Tribunal (SAT) and must pay a $1,000 fine and $500 in costs for breaching a special condition on his certificate of registration. Mark Bruce Hourn of Exmouth has failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in breach of the Real...
Consumer Protection
Media release
05 Jul 2017
Western Australian Building Commissioner Peter Gow today confirmed the Building Commission is broadening its audit of aluminium composite panels (ACPs) following the Grenfell Tower fire in London.
Building Commission
Media release
04 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 128.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 July 2017, most Puma sites are increasing their ULP price to 133.9 cpl (an increase of 29 cpl). Most Caltex sites are increasing their ULP price to 132.9 cpl, most BP sites to...
Consumer Protection
Media release
03 Jul 2017

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