Consumer

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Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties
Some suppliers or manufacturers offer extended warranties to lengthen the coverage of their basic manufacturer’s warranty. Usually, consumers are offered the chance to buy an extended warranty after, or at the time, they buy the goods. Example: When a consumer buys a deck chair the retailer says...
Guarantees and warranties
Suppliers and manufacturers often make extra promises (sometimes called ‘express warranties’) about such things as the quality, state, condition, performance or characteristics of goods. An express warranty is not necessarily about the product breaking, it is about it living up to promises. Example...
Guarantees and warranties
Warranties and consumer guarantees Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer. Key points about warranties and consumer guarantees You must: fix a problem when goods fail to meet a consumer guarantee, even if the...
Guarantees and warranties
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties

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Announcements

A man has been fined $3,000 by the Perth Magistrates Court on 19 August 2016 for selling vehicles from an East Victoria Park home without a licence. The 33 year old man, who now lives in Cannington, was granted a spent conviction. He pleaded guilty to buying and selling 30 vehicles between July 2014 and March 2016 by advertising on the Gumtree website. He was ordered to pay costs of $432.70...
Consumer Protection
Media release
22 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard It’s now easier for you to check whether your consumer goods are safe thanks to the new Product Safety Australia website www.productsafety.gov.au , which I would urge you to add to your favourites and make use of. There were 670 recalls across the country in the last financial year compared to 596 in the previous financial year. The...
Consumer Protection
Department News
18 Aug 2016
Hillarys man Saad Soliman (reg. BP10488), as the sole director, nominated supervisor and secretary of liquidated building company Benchmark Designer Homes (BC10941), has been ordered to pay by consent a $5,000 fine and costs of $10,000 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
18 Aug 2016
A Maylands real estate agency has been reprimanded and fined by the State Administrative Tribunal for failures with its trust accounting. Caputo & Clay Pty Ltd , trading as Harcourts Integrity , was fined $5,000 and ordered to pay costs of $308 for their accounting failures between January and November 2014 which breached the Real Estate and Business Agents (REBA) Act and the Code of Conduct...
Consumer Protection
Media release
17 Aug 2016
Liquidators have been appointed to supervise the winding up of a Northbridge travel agency which closed its doors on 26 July 2016 leaving many consumers out of pocket. Chartered accountants Melsom Robson will liquidate Azberg Pty Ltd , trading as Global Plus Holidays , and will hold a meeting of creditors, which will include consumers who have lost money, on 22 August 2016. So far 25 creditors...
Consumer Protection
Media release
16 Aug 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 119.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 23 cpl by Caltex and 22 cpl by BP). Most Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection has noticed that anytime there is a change in the economic climate there will be some business closures as a result. It is often difficult to spot telltale signs of financial distress but, as consumers, we need to be aware of the risks involved when paying for goods or services in advance; even the purchase of...
Consumer Protection
Department News
12 Aug 2016
Major reforms to improve the efficiency, productivity and consistency of the Western Australian building industry will progress further today as the Liberal National Government hosted its second Building Summit.
Building Commission
Media release
09 Aug 2016
The average cost of unleaded petrol is set to increase by 14 cents per litre (cpl) to 120.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 18 cpl by Caltex and 16 cpl by BP). Most Coles Express sites are increasing their ULP...
Consumer Protection
Media release
08 Aug 2016
A woman who used to live in Girrawheen has been fined $9,140 for unlicensed car dealing in WA – it’s the third time Consumer Protection has taken Jayde Ashleigh Grundy to court. Ms Grundy, who does not have a licence under the Motor Vehicle Dealers Act 1973 to carry on a business of buying and selling cars, was also ordered to pay $2,185.05 costs at Joondalup Magistrates Court on 3 August 2016...
Consumer Protection
Media release
05 Aug 2016

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