Consumer

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People often buy goods linked to services. An example is a mobile telephone, often linked to a contract for network services. This is sometimes called a ‘linked service contract’. If you are returning goods within a reasonable time and are entitled to a refund, you can also cancel the linked...
Services
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A service is covered if: it cost up to $100,000* and the person or business you bought it from sold it as part of their business or professional activity, including not-for-profit activity; or it cost more than $100,000* and is the kind of service normally bought for personal, domestic or household...
Services
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations
Who guarantees the service? The person or business who sold you the service (the ‘supplier’) guarantees the service . This means they are responsible for fixing a problem when the service does not meet a consumer guarantee. What do they guarantee about the service? They guarantee to provide...
Services
Call Consumer Protection Contact Centre on 1300 30 40 54 for information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation.
Contact Consumer Protection
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
Travel agent licence review Status: Closed Friday 4 October 2013 Consumer Protection is seeking community comment about whether specific laws for the WA travel industry should continue or whether the general laws are adequate. We have released a position paper and urge consumers and industry...
Consultations

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Publications

Publication last updated 7 April 2021 If you have a dispute and have not been able to resolve it directly or through conciliation, then going to the Magistrates Court may be the next step. Going to...
Consumer Protection
Fact sheet
30 Jan 2023
Sample complaint letter to a car dealer. Your name Your address Your phone number Your email address (if you have one) Date N ame of dealer Street Suburb/Town State Postcode Dear Sir/Madam Re: (...
Consumer Protection
Template
22 Oct 2020
When was the last time you checked your LP gas installation? Follow this simple checklist to see if your marine craft is safe and complies with the regulations.
Building and Energy
Brochure
20 Sep 2022
Guidelines for applying for owner-builder approval from the Building Services Board.
Building and Energy
Form – application
14 Aug 2019
This fact sheet gives an overview of what constitutes a contract and the obligations arising from entering into a contract. What is a contract? A contract is a legally binding agreement between two...
Consumer Protection
Fact sheet
10 Oct 2017
Advice for carers and care workers. Consumer Protection (a division of the Department of Energy, Mines, Industry Regulation and Safety) provides assistance and advice about the rights and...
Consumer Protection
Guide / handbook
04 Dec 2023
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
Expression of interest application form
Consumer Protection
Form – application
30 May 2014
Use the PDF downloadable complaint form above to complete and deliver by mail. For more information about how to lodge a consumer complaint and to submit a complaint online visit How to lodge a...
Consumer Protection
Form – notification
06 Feb 2024
Know your rights when you shop at home. All Australian consumers have the same rights under the Australian Consumer Law, whether they shop at home, on the phone or online. By knowing your rights you...
Consumer Protection
Fact sheet
23 Feb 2021

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Announcements

Exploding gunpowder used in a cap gun causes serious hand injury High Wycombe boy is being treated for second degree burns General warning about Halloween novelty items that may pose hazards Consumer Protection is investigating a Halloween-related incident involving exploding gunpowder that has caused a serious injury to a Perth boy’s hand. The 11 year old boy was opening a packet of ring caps to...
Consumer Protection
Media release
22 Oct 2022
WA losses to the shipping container scam escalate to $375,000 so far this year Fake websites selling containers are promoted via online classified ad sites Sharp increase in losses alarms Consumer Protection, another warning issued Losses to shipping container scams in WA have escalated to a total of $375,000 so far this year, prompting a renewed urgent warning. WA ScamNet at Consumer Protection...
Consumer Protection
Media release
20 Oct 2022
Media statement from Commerce Minister, Hon Roger Cook MLA Home indemnity insurance reforms to better protect home owners affected by builder insolvencies Maximum insurance payouts will double to $40,000 for lost deposits and $200,000 for incomplete or defective works Home indemnity insurance is compulsory for residential building projects valued at $20,000 or more The McGowan Government has...
Building and Energy
Media release
19 Oct 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 19 October 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl) to 198.4 cpl. EG Ampol/Caltex Woolworths hiking by up to 42 cpl up to 213.9 cpl; Coles Express, 7-Eleven, BP, Puma/...
Consumer Protection
Media release
18 Oct 2022
60 complaints received from unhappy and concerned Perth consumers Issues include excessive pricing, misleading advice and poor quality of work Seek out multiple quotes and check the person is licensed to do the work Consumers are being cautioned by Consumer Protection and Building and Energy to make a wise choice when engaging plumbing services, with a high number of complaints and enquiries...
Building and Energy / Consumer Protection
Media release
18 Oct 2022
Airline passengers continue to feel the impacts from the COVID-19 pandemic, even though the pandemic has eased off. Travel-related complaints to Consumer Protection more than tripled in 2021-22, compared to 2018-19 and we continue to receive complaints that are related to travel interruptions. The majority of complaints (257 or 61 per cent) relate to flights, with many airline passengers telling...
Consumer Protection
Media release
13 Oct 2022
Concern that consumers are paying for freely available services and information Fee-charging consumer and tenant advocates are advertising on social media $5 million in redress achieved mostly in areas of retail, travel and motor vehicles WA consumers who pay for complaint conciliation services promoted by people via social media pages and advertisements are paying for a service that is available...
Consumer Protection
Media release
13 Oct 2022
As WA’s rental market tightens and living costs rise, more renters may be considering taking on a house-mate to relieve some of the pressure. Before heading into a shared tenancy, it is important for everyone to understand the arrangement they have signed up to, as the law applies differently depending on whether it’s a co-tenancy or a rooming arrangement, and also if you are sub-letting. In co-...
Consumer Protection
Media release
06 Oct 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 5 October 2022), the average price of regular unleaded petrol (ULP) will increase by 22 cents per litre (cpl) to 190.3 cpl. Puma/Caltex hiking by up to 38 cpl up to 203.9 cpl; 7-Eleven, Ampol, Coles Express, Caltex Woolworths/EG...
Consumer Protection
Media release
04 Oct 2022
Toys and novelty items dangerous to young children found to be on sale Discovery follows product safety inspections during the Royal Show Infringement notices to be issued to stallholders and suppliers Several stallholders and their suppliers will be issued with infringement notices of up to $6,600 by Consumer Protection after product safety inspectors found numerous unsafe toys and novelty items...
Consumer Protection
Media release
30 Sep 2022

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