Consumer

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The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To the Home Owners Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online

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Publications

You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Consumer Protection
Fact sheet
02 Nov 2017
An audit of contractor and product performance in the construction of fire walls at the new Perth Children’s Hospital.
Building Commission
Reports
23 Oct 2017
The department's final annual report for 2016-2017 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
16 Oct 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017
A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
All charities licensed in Western Australia must submit an Income and Expenditure Statement to the Commissioner for Consumer Protection in Western Australia annually. When to use this form All...
Consumer Protection
Form – notification
06 Aug 2018

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Announcements

Consumer Protection has issued advice to people travelling to Bali during the school holidays who may be affected by flight cancellations due to the latest volcanic eruption. Before leaving, passengers should check the terms and conditions of their ticket in the event of flight suspensions or cancellations and to review their travel insurance policies. Commissioner for Consumer Protection David...
Consumer Protection
Media release
29 Jun 2018
Consumer Protection is reminding people holding Toys R Us gift cards to redeem them as soon as possible before the stores close down permanently. Administrators McGrathNicol is allowing gift card holders until Thursday 5 July 2018 to use them in store, but not online. Commissioner for Consumer Protection David Hillyard said a condition of redeeming the card is to spend an additional equivalent...
Consumer Protection
Media release
29 Jun 2018
Consumers are being warned not to be tempted by what appears to be a bargain buy of electrical equipment by sellers from the back of vans after a spate of recent reports around Perth suburbs. In the past two months 11 reports have been received by Consumer Protection from people who have been approached in public places such as service stations and shopping centres in Redcliffe, Applecross,...
Consumer Protection
Media release
28 Jun 2018
A series of controlled burns filmed by the Department of Fire and Emergency Services have shown how rapidly fire, smoke and toxic fumes can fill a room and turn deadly. A fire in a modern home has the potential to spread and engulf a room in under five minutes. The vision of the controlled burns demonstrates the need for Western Australians to treat home fire safety as a priority this winter by...
Consumer Protection / EnergySafety
Media release
27 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 June 2018, most BP, Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 20 cpl and 24 cpl). All 7-...
Consumer Protection
Media release
25 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 156.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 June 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 20 cpl and 25 cpl). All 7-...
Consumer Protection
Media release
18 Jun 2018
A personal and business development seminar organising company has been ordered to pay a total of $6,000 by the Perth Magistrates Court after being found guilty on 8 June 2018. Success Resources Australia Pty Ltd, registered and based in Sydney, was fined $5,000 and ordered to pay $1,000 in costs for failing to provide the services within a reasonable time, or at all, after receiving full payment...
Consumer Protection
Media release
13 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 June 2018, most 7-Eleven, BP and Caltex sites are hiking their ULP price to 161.9 cpl (an increase of 24 cpl). Most Caltex Woolworths, Puma and Coles Express sites are...
Consumer Protection
Media release
11 Jun 2018
Consumer Protection has issued advice to Kambo’s and Liebe + Haus customers who may be affected by the closure of the stores after they were placed into administration on Friday, 8 June 2018. Customers affected include those who: have paid either partly or fully for goods yet to be delivered; have entered into a lay-by agreement and paid a deposit; wish to redeem a gift card; have a store credit...
Consumer Protection
Media release
11 Jun 2018
A Leschenault builder Agostino Ietto (BP10480) has been ordered to pay a fine of $5,000 to the Building Commissioner for negligence as a result of an East Bunbury house that was not constructed in accordance with the plans that were approved in 2015. The Building Services Board imposed the fine against Agostino Ietto, the nominated supervisor for Ietto West Developments Pty Ltd, due to the...
Building Commission
Media release
07 Jun 2018

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