Consumer

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Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers

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Publications

The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to the highest possible standards of openness, probity and accountability in all its affairs. The department has zero...
Corporate
Plans
13 Apr 2018
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
27 Feb 2018
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
08 Feb 2018
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
08 Feb 2018
Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
EnergySafety
Information
09 Jan 2018
21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017
24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017

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Announcements

With warmer weather on the way, West Australians are reminded that pools with water deeper than 30cm must have complying safety barriers to prevent child drownings. This was one of the key messages the Building and Energy division jointly shared with Consumer Protection at the bi-annual WA Pool Spa Outdoor Living Expo held on 8 and 9 September 2018 at the Claremont Showground. Our attendance at...
Building Commission
Department News
28 Nov 2018
A building surveying company and its director have been fined a total of $7,500 by the State Administrative Tribunal (SAT) after certifying plans that resulted in a non-complying swimming pool barrier at a home in Iluka. Western Australia Building Certifiers and Assessors Pty Ltd (WABCA), a registered building surveying contractor (BSC226) based in East Victoria Park, and its sole director, John...
Building Commission
Media release
27 Nov 2018
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 145.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 November 2018, most Caltex Woolworths, Caltex, 7-Eleven and Coles Express sites are increasing their ULP price to 149.9 cpl (increasing by between 23.4 cpl and 27.6 cpl). Most...
Consumer Protection
Media release
26 Nov 2018
Many of us have fond memories of splashing around in a portable pool as a child and, as the weather warms up, we’ve launched a campaign to remind parents and carers to make these pools safe. Portable pools – ranging from small blow-up or plastic paddling or kiddie pools to bigger wading pools, inflatable spas or high-sided flexible plastic pools on a frame – can be popular in summer as a cheap...
Consumer Protection
Media release
15 Nov 2018
Illegal sellers of dodgy electronics from the back of a white van are capitalising on pre-Christmas shopping with reports indicating that they are now active in Perth. Consumer Protection has received three reports of projectors, screens and speakers being sold from a white Hyundai van in the Belmont Shopping Centre car park and at service stations in Bentley and Kewdale. One consumer purchased...
Consumer Protection
Media release
22 Nov 2018
A Mount Lawley tradesman must pay almost $10,000 in fines and costs after pleading guilty to nine charges brought by the Building Commissioner in relation to projects at three Perth properties. Phillip Davies-Morgan , of MDM Industries Pty Ltd , trading as Perth Ceiling Fixers , provided renovation work at homes in South Lake, Dianella and Morley in 2015 and 2016. At a hearing last month, Perth...
Building Commission
Media release
21 Nov 2018
The average price of unleaded petrol is set to increase by over 16 cents per litre (cpl) to 148.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 November 2018, most Caltex sites are increasing their ULP price to 152.7 cpl (hiking by 22.8 cpl). Most BP, Caltex Woolworths and Coles Express sites are increasing their ULP...
Consumer Protection
Media release
19 Nov 2018
The Building Services Board has formally cautioned an Albany building company and a supervisor after the roof of a home under construction did not comply with applicable building codes and standards. The Board found that Ryde Building Company Pty Ltd (BC10056) and the project’s nominated supervisor, Luke Harris (BP14503), both failed in their respective obligations to properly manage and...
Building Commission
Media release
19 Nov 2018
It’s only early November but many consumers are already searching for great deals as they plan for their Christmas and New Year celebrations yet, as always, it is a case of buyer beware especially when it comes to shopping online. This year our WA ScamNet team has received reports about fake websites selling everything from toys to barbecues and outboard motors. Buyers pay for the items which are...
Consumer Protection
Media release
08 Nov 2018
Our offices will be closed from Monday 24 December 2018 to Wednesday 2 January 2019 . Normal services will return on Thursday 3 January 2019 . For urgent enquiries please visit the contact us page . You can still renew your licence on our website at any time.
Building Commission / Consumer Protection / EnergySafety / Labour Relations / WA Building and Construction Code Monitoring Unit / WorkSafe / Corporate
Department News
15 Nov 2018

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