Consumer

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Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Dividing fences
Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
The following organisations may be able to help you when you have a dispute or complaint. Categories: consumer protection agencies legal services various industry areas While this list highlights selected contacts in each category, there are others available. Consumer protection agencies Consumer...
Complaints
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations
If your electricity has been interrupted, a portable generator can be a convenient way to maintain power to some appliances. However, it can pose serious health and safety risks if not installed or used correctly. To safely use a generator to power your house or office electrical installation you...
Electrical appliances
Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
Licensed dealers in Australia are required to provide you with a copy of a contract for sale when you decide to buy a car. This contract becomes legally binding once it’s signed by car buyer and seller. It is important to note cooling-off periods don’t apply to car purchase contracts in Western...
Buying a vehicle or boat
Consumer Protection, a division of the Department of Energy, Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia. From the simple act of purchasing the weekly groceries at the supermarket to the complexities of signing a contract to buy a house...
About us
great_outdoors_banner.jpg
great_outdoors_banner.jpg, by cbeilby
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Portable gas appliances are great outdoors, but lethal indoors. Never...
Gas appliances

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Publications

This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
Consumer Protection
Checklist
22 Dec 2022
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
Consumer Protection
Template
22 Dec 2022
Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Consumer Protection
Template
14 Dec 2022
Adjudicators who are currently registered under the Building and Construction Industry (Security of Payment) Act 2021 to determine adjudication applications in Western Australia.
Building and Energy
Register
08 Aug 2022
CP 50 daisy logo
CP 50 daisy logo, by CP
Empowering Consumers with Disability Forum Tuesday 30 August 2022 9.30am - 3pm RAC Arena, 700 Wellington Street, Perth This is an in-person and invitation only...
Consumer Protection
Information
25 Aug 2022
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and...
Building and Energy
Guide / handbook
25 May 2022
Posters
Scam posters in different languages
Scam posters in different languages, by Consumer Protection
Scam posters in different languages, by Consumer Protection Look out for scams If you get a message that says: Police will arrest you for not paying your...
Consumer Protection
Poster
05 Jul 2023
Retirement Village Reform - Formal advice on Decision Regulatory Impact Statement (DRIS) Thank you for your email of 13 December 2021 which provided the final Decision Regulatory Impact Statement (...
Consumer Protection
Notice
02 Aug 2022
Proposals for Reform of the Regulation of Motor Vehicle Consignment Sales Decision Regulatory Impact Statement (DRIS) The review under the Motor Vehicle Dealers Act 1973 (WA) (MVDA) has been...
Consumer Protection
Reports
29 Apr 2022
A review of the Retirement Villages Act 1992 has been completed by Consumer Protection. The purpose of the review was to consider ways to improve consumer protections for residents and prospective...
Consumer Protection
Reports
02 Aug 2022

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 10 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
09 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents per...
Consumer Protection
Media release
02 Jan 2024
Unlicensed motor vehicle dealers are a danger to the community and they’re illegal. The vehicles sold can be riddled with problems, possibly making them unroadworthy. This puts you and other road users at risk, which could result in a serious accident or even death. These so-called ‘dodgy dealers’ also don’t offer warranties that are required by law on their second-hand vehicles. This means if...
Consumer Protection
Media release
02 Jan 2024
What happens when you don’t like the socks Grandma gives you for Christmas? Or what if Santa delivers your little one a broken toy? Under the Australian Consumer Law (ACL), consumers have rights when it comes to gifts that are faulty, unsafe or not as described. Australian retailers must offer a remedy such as a refund, replacement or repair, even if the gift was on sale. If the problem is minor...
Consumer Protection
Media release
02 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 27 December 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
26 Dec 2023
Western Power was today fined $80,000 after pleading guilty to failing to ensure network safety in relation to the Wickepin-Narrogin bushfire in February 2022. Perth Magistrates Court heard the bushfire on 6 February 2022 started when Western Power’s high-voltage overhead electricity conductors clashed between two power poles in Wardering. The resulting sparks ignited grass stubble and the fire...
Building and Energy
Media release
22 Dec 2023
Former building contractor Lordz Pty Ltd (BC100934; cancelled) and its director Peter Lord have been fined for undertaking building services while unregistered. There was no appearance by Mr Lord or the company at Midland Magistrate Court on 11 December 2023 following prosecution by Building and Energy. They were convicted in their absence of two offences under the Building Services (Registration...
Building and Energy
Media release
22 Dec 2023
Explosion and injury risks from the use of LP gas adaptors Adaptors override the improved safety of LCC27 valves Ensure the safe connection of LP gas cylinders and appliances The State’s energy safety regulator is warning against the use of valve connectors (adaptors) following a recent incident resulting in serious injury. A Perth home owner recently received severe burns while using a barbecue...
Building and Energy
Media release
22 Dec 2023
It's that time of the year when many kids are counting down to Christmas! It’s also the time our Consumer Protection safety inspectors are out and about making sure toys are safe for Santa’s sack. Button batteries, which power many kids’ novelty toys, remain a deadly risk to small children if they swallow these tiny circular batteries. Our safety inspectors have already visited 58 stores and...
Consumer Protection
Media release
20 Dec 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 December 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 33 cents...
Consumer Protection
Media release
19 Dec 2023

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