Consumer

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When you buy a second hand vehicle it is best to try to obtain one with a full service history and log books. If the vehicle doesn’t have a log book, buy one so you can record all servicing repairs on the vehicle. It will help you sell it later. When booking your vehicle in for a service, clearly...
Servicing and repair
A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of...
Servicing and repair
When you buy a second-hand vehicle privately there is a risk that there could be money owing on it. As the new owner you could become liable for this debt. The Personal Property Securities Register (PPSR) is a service that can tell you whether or not a vehicle is recorded as "encumbered"meaning...
Buying a vehicle
When you buy a vehicle you should inspect it thoroughly. An independent vehicle inspection can help identify problems and assess the value of the car accurately. It can also help you to negotiate the sale price. There are numerous reputable organisations that can perform this inspection for you...
Buying a vehicle
You may pick up a good bargain by buying a vehicle at auction. You may be able to negotiate a contract to buy the vehicle, or buy the vehicle on the 'fall of the hammer'. In the event that an auction house will not allow a test drive, you should make a thorough inspection of the vehicle ...
Buying a vehicle
Buying a vehicle privately can be cheaper than buying from a dealer however it also offers less security. As the vehicle will not be covered by a statutory warranty, it is a good idea to have it inspected prior to purchase. This will be at your own cost. Depending on the age of the vehicle, you may...
Buying a vehicle
Whenever you buy a motor vehicle from another person or dealer, you and the seller enter into a contract for the purchase of that motor vehicle. The contract sets out your agreement. When you buy from a dealer, you will have to sign a written document called a " Contract to buy a motor vehicle "...
Buying a vehicle
You may be able to trade in your vehicle when you purchase a new or used one. Check with the dealer or seller. Present your vehicle in the best possible way if you want to sell it. It would be a good idea to clean, wash and polish it, have any mechanical faults repaired and ensure everything is in...
Buying a vehicle
It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. See the...
Buying a vehicle
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel

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Publications

Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
31 Jul 2018
Organisations licensed under the Charitable Collections Act 1946 are entitled to visit a house to collect money or sell goods for a charitable purpose. All appeals must be authorised by the governing...
Consumer Protection
Information
23 Nov 2018
Did you know the Department of Commerce can provide your business with information and advice on trading, employment and safety at work? Use this checklist to help identify where the department may...
Corporate
Checklist
27 May 2014
Supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.
Corporate
Plans
20 Mar 2019
Corporate
Information
27 May 2014
The department uses the compliance strategy as a framework for developing compliance programs across the breadth of its responsibilities.
Corporate
Information
29 May 2014
This Code outlines the standards of behaviour and conduct for the Department of Mines, Industry Regulation and Safety, and its employees.
Corporate
Code of conduct
19 Sep 2018
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014

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Announcements

A fraudster has used stolen social media images to pose as a ship captain in a romance scam that duped a Wheatbelt woman out of more than $10,000. Consumer Protection is warning that false identities featuring the same man’s photos continue to appear on dating and social media platforms. Claiming to be called ‘Captain Thomas Steve’, the scammer initially connected with the woman on Instagram...
Consumer Protection
Media release
01 Nov 2018
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 162.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 October 2018, most Coles Express sites are increasing their ULP price to 167.9 cpl (an increase of 19.4 cpl). Most BP and Caltex sites are increasing their ULP price to 165.9...
Consumer Protection
Media release
29 Oct 2018
A Noranda real estate agent has been fined $800 and ordered to pay costs of $900 by the Perth Magistrates Court for making unauthorised withdrawals from the agency’s trust account and failing to have the account audited. The agent, who was granted a spent conviction order, made two unauthorised withdrawals from the trust account – $450 in October 2016 and $1,350 in November 2016 – to pay a...
Consumer Protection
Media release
25 Oct 2018
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
A backyard motor vehicle dealer in Rivervale has been fined $8,000 and ordered to pay costs of $756 after pleading guilty in the Perth Magistrates Court on 19 October 2018 to buying and selling vehicles without a licence. John Salehi had purchased 13 vehicles and sold 12 of them from August 2016 to August 2017 in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David...
Consumer Protection
Media release
23 Oct 2018
A Perth plumber has been fined $1,000 by the Plumbers Licensing Board for failing to comply with a rectification notice about drainage and infrastructure issues at a Belmont development. Joshua Andrew O’Neill (PL7643), the sole director of Redback Contractors Pty Ltd , was subcontracted to provide plumbing and gas services during construction of the seven-unit complex in 2016 and 2017. Occupants...
Building and Energy
Media release
23 Oct 2018
Western Australians are well known for their generosity but recent queries from consumers concerned that charity door knockers may not be legitimate have highlighted the need for donors to ensure that they are dealing with a licensed organisation. Always ask for identification from door-to-door charity collectors and, if you do donate to them, get a receipt. Times for door-to-door collections for...
Consumer Protection
Media release
22 Mar 2018
The average price of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 164.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 October 2018, most 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 167.9 cpl (hiking between 14 and 16 cpl). Most BP sites are increasing their ULP...
Consumer Protection
Media release
22 Oct 2018
West Perth building practitioner Rodney Obeid (BP14339) has been fined $5,000 by the Building Services Board for failing to properly manage and supervise work at an $11 million East Perth apartment development. Mr Obeid was the nominated supervisor for Nazero Constructions WA, which provided a notice of completion to the City of Perth for the six-storey property in June 2015. After carrying out a...
Building and Energy
Media release
22 Oct 2018
A wedding photographer/videographer has been fined $4,500 by the Perth Magistrates Court and ordered to pay $5,650 in compensation to three consumers for supplying promised photo and video packages either too late or not at all. Mohammad Amir , formerly trading as Enchanted Films and Dyno Media , was also ordered to pay costs of $5,000 when he pleaded guilty in the Perth Magistrates Court on 11...
Consumer Protection
Media release
18 Oct 2018

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