Consumer

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DOWNLOAD THE HANDY GUIDE TO BE SAFE Click here to download the guide
RCD handy
RCD handy, by sgrove
Hi there – here’s a handy tip! To help protect yourself and your family from an electrical fault, test your RCD safety switches. If you feel...
Residual current devices (RCDs)
If you do not wish to deal with uninvited door to door sellers you should display a Do Not Knock sticker on your front door or near the doorbell. Donations to charity, where no sale is involved, are not unsolicited consumer agreements. This includes donations received by a third party or contractor...
Door to door and telephone sales
There are different times set by law for when a salesperson is allowed to contact you depending on whether the contact is by phone or in person. By phone Telemarketing calls and fax marketing must not be made on: Sunday or a public holiday; Weekdays - before 9 am or after 8 pm; or Saturday - before...
Door to door and telephone sales
If you agree to buy something from a telemarketer you must be given a contract. The contract must be: in writing; expressed in plain language, legible and clear; delivered within five business days (or longer if you agree), in person, by post or (if you agree) by email . The contract must clearly...
Door to door and telephone sales
Have travelling con men knocked on your door? If the travelling con men are on your property or in your immediate area, call Police on 131 444. If they have left the area, contact Crimestoppers 1800 333 000. Western Australians are being ripped off by 'bitumen bandits' and other dodgy con men...
Tradespeople
Planning to buy a car? Whether it’s your first car , a new car or a used car you’re purchasing, you should always carry out a few pre-purchase checks before you agree to take it home. On this page: Check registration and vehicle plates Check the condition of the car Test drive Perform a PPSR search...
Buying a vehicle or boat
You can buy a used car through a: Licensed dealer Private seller Auctioneer Licensed dealer Buying a car through a dealer provides you with some automatic consumer protections, flexibility to compare options and avoids the stress of negotiating with private sellers. Dealers have obligations under...
Buying a vehicle or boat
If you’re planning on buying a new car, here’s some things to consider: Know your budget and what you want from a car (size, use etc.); Arrange finance (if applicable) Check the contract conditions Check the warranty conditions Insure your car Conduct pre-delivery checks Contract When you buy a...
Buying a vehicle or boat
A car’s odometer reading can indicate kilometres the car has actually travelled and whether the necessary checks, services and repairs have been carried out at the required times. A valid and correct odometer reading is necessary to maintaining the car’s mechanical safety. The odometer can be found...
Buying a vehicle or boat
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel

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Publications

This brochure is designed to advise builders, gas fitters and consumers where gas-fired barbecues and patio heaters may be installed and used safely. This information does not take precedence over...
Building and Energy
Brochure
14 Aug 2024
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
02 Dec 2019
Travellers’ consumer tips When you shop in our great State you have the same rights as all Western Australians. You can buy with confidence as laws prohibit misleading or deceptive conduct by traders...
Consumer Protection
Guide / handbook
11 Jan 2022
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? In Western Australia, the law requires that all electrical work is...
Building and Energy
Brochure
30 Jul 2019
My Shopping Rights flash cards and posters in - Tamil
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in - Nepalese
Consumer Protection
Promotions
29 May 2014
A guide for the safe operation of an LP gas powered vehicle. Auto LP Gas safety Just like other forms of energy, LP gas (liquefied petroleum gas) is safe when treated properly. A correctly installed...
Brochure
30 Apr 2014
My Shopping Rights flash cards and posters in - Karen
Consumer Protection
Promotions
29 May 2014
My shopping rights flash cards and posters in - Farsi
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in - English
Consumer Protection
Promotions
29 May 2014

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Announcements

LED String Fairy Lights Net Mesh does not comply with electrical safety standards Buyers of this product must discontinue use and unplug immediately One consumer has reported an electrical shock injury needing hospital treatment Consumers are being urgently warned about dangerous Christmas lights that have caused an electric shock injury and are believed to have been sold recently in WA. In a...
Building and Energy / Consumer Protection
Media release
22 Dec 2022
A new entrant into Perth’s fuel market has topped the list of the cheapest non-membership outlets in the Perth metropolitan area for 2022, in a year when high fuel prices broke all-time records. Atlas Fuel Kwinana offered Perth drivers an average price for regular unleaded petrol (ULP) of 165.7 cents per litre (cpl) throughout the year. The nearby Vibe Kwinana OPT came in second with 166 cpl and...
Consumer Protection
Media release
19 Dec 2022
With the warm summer months upon us, many families will spend more time outdoors and around water, so it is important to be aware of the risks to keep safe while having fun in the sun. Sadly 339 people have lost their lives to drowning in Australia this year, according to figures from Royal Life Saving Australia. Rivers and creeks accounted for 34 per cent of all drowning deaths, followed by...
Consumer Protection
Media release
15 Dec 2022
Effective, well-maintained and compliant pool safety barriers can help save lives Pool gates must never be propped open Only adults should supervise young children; don’t rely on older children for this Useful resources available from Building and Energy With summer school holidays starting, Western Australians are urged to check their pool safety barriers, keep pool gates closed and ensure young...
Building and Energy
Media release
14 Dec 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 14 December 2022), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 185.3 cpl. Coles Express and 7-Eleven hiking by between 40-46 cpl up to 199.9 cpl; EG Ampol up to 195.9 cpl; BP up...
Consumer Protection
Media release
13 Dec 2022
Home owners urged to hire professionals to trim trees near power lines Hazards include electric shock, arcing, fire and falls Vegetation should be kept 2m clear of most urban power lines As Western Australians tidy up their gardens for summer, the State’s electrical safety regulator has issued a reminder about rules and responsibilities for trimming trees near overhead power lines. Building and...
Building and Energy
Media release
07 Dec 2022
Advice on what to do before, during and after a cyclone Developed by Building and Energy in collaboration with Engineers Australia Checklists summarise key advice from several organisations A new guide is available with practical tips for protecting people and buildings against cyclone damage. The fact sheet , developed by Building and Energy in collaboration with Engineers Australia’s Cyclone...
Building and Energy
Media release
06 Dec 2022
Improving engagement and service delivery for consumers with disability a high priority Empowering Consumers with Disability Forum provided an impetus for action Plan involves developing easier access to consumer information and resources The McGowan Government has embarked on an action plan with the major focus of improving the services available to consumers and tenants living with disability...
Consumer Protection
Media release
03 Dec 2022
With eRideables expected to be popular gifts this Christmas, shoppers are being reminded that while they are a fun way to get around, they are not toys and should not be used by anyone under 16 years of age. Consumer Protection and the Road Safety Commission have teamed-up with eRideable retailers ahead of the festive season in a bid to keep riders and the wider community safe. Retailers have...
Consumer Protection
Media release
02 Dec 2022
It can be disappointing missing out on tickets to a favourite artist or sports team. Some ticket buyers may even be willing to fork out hundreds of dollars extra to an online ticket reseller just to be able to go to the event. There is some good news for consumers and their wallets with the Australian Government introducing a new event ticketing standard to help ticket buyers make informed...
Consumer Protection
Media release
01 Dec 2022

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