Consumer

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Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer
For specific advice about termite protection for a proposed new home you may contact the building surveyor at your local council, your builder or architect, or a licensed pest control professional. Advice about all types of pesticide treatments can be obtained from the Pesticide Safety Section of...
Termites and pests
Whichever system is selected for the prevention or early detection of termites, it is important that inspections are carried out regularly. You should inspect your property every six months for any obvious signs of infestation. Consumer Protection also recommends that you arrange for an inspection...
Termites and pests
Alternative termite control methods now fall into four broad categories - physical barriers, chemical barriers, resistant materials and design for early detection. Physical barriers Various forms of metal mesh barriers. Specially graded granite chips. Exposed concrete floor slab constructed as a...
Termites and pests
When you get a builder to construct your new home, you will be presented with a range of measures that can be taken against possible damage by termites (white ants). Modified standards In the past, most new homes were protected by spraying the sand pad with organochlorine chemicals. However,...
Termites and pests
Boarding or lodging is when you pay for a room or room and meals, but you are not renting the entire premises. It can include arrangements where the owner lives on the property and is renting out rooms; situations where you sub-let a room in a house; and living in lodging houses. Boarders and...
Renting
Renting is when an owner of a home lets a tenant live in the home, in exchange for money (rent). People choose to rent for numerous reasons. When looking for a property to rent, shop around and avoid rash decisions. Think carefully about whether the property meets your needs. These needs might...
Renting

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Announcements

​ Normal 11am-5pm public holiday trading extended to 8am-6pm in Perth More convenience for consumers, more freedom for retailers Perth shoppers will enjoy four extra retail trading hours on the Western Australia Day public holiday on June 6, 2016, with general retail shops in the metropolitan area allowed to open from 8am to 6pm. The same extended hours will also apply to the Queen's Birthday...
Consumer Protection
Media release
16 May 2016
With Acting Commissioner for Consumer Protection David Hillyard Changes to the way several new TV channels broadcast is causing reception issues for some television users, and sellers of TVs or set top boxes should attune to this. Until recently, all networks were broadcasting in either standard definition or high definition using the MPEG-2 video format. Now, however, some high definition...
Consumer Protection
Department News
12 May 2016
Consumer Protection is again warning Western Australians about phone scammers posing as the Australian Tax Office (ATO), as well as highlighting a new trend after a Mandurah woman lost more than $7,000 paying the scammers with iTunes gift cards. Acting Commissioner for Consumer Protection David Hillyard says fraudsters, usually overseas, make vulnerable members of our community anxious and steal...
Consumer Protection
Media release
12 May 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 123.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 May 2016, most Coles Express sites are increasing their ULP price to 128.9 cpl (an increase of 29 cpl). Most Caltex Woolworths sites are increasing their ULP price to 127.9...
Consumer Protection
Media release
09 May 2016
Halls Head man Roy Keith Perkins (TL2619), director of Nucross (W.A.) Pty Ltd, trading as Perkins Plumbing Contractors, has been fined and had his plumbing tradesperson’s licence suspended by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Plumbers Licensing Board (PLB).
Building Commission
Media release
09 May 2016
With Acting Commissioner for Consumer Protection David Hillyard The product, membership or subscription may say “free trial” but in many cases it turns into an automatic charge or renewal and consumers need to be aware of this marketing trap. We receive many complaints and enquiries from consumers who report receiving unexpected charges resulting from the automatic charging or renewals of...
Consumer Protection
Department News
05 May 2016
Consumers and businesses in WA are being warned not to respond to an advertisement which offers ‘unbeatable deals’ on mobile phones and other devices. The advertisement which appeared in My Business magazine is offering Apple and Samsung mobile phones at almost half of their normal cost. It does not show the name of a retailer or any other contact details except for an email address: orderproduct...
Consumer Protection
Media release
05 May 2016
West Perth building partnership Promeq Pty Ltd and Molouky Pty Ltd (reg. BC11750) has been fined $3,000 ($1,500 each partner) and its nominated supervisor Muin Qaqish of Subiaco (BC100885 & BP11578) $1,000 for negligent and misleading conduct as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
03 May 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 122.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 May 2016, most Caltex sites are increasing their ULP price to 128.9 cpl (an increase of 28 cpl). Most Puma sites are increasing their ULP price to 125.9 cpl, most Caltex...
Consumer Protection
Media release
02 May 2016
A registered real estate sales representative has been fined a total of $8,000 and given a criminal conviction by the Joondalup Magistrates Court for managing a property without an agent’s licence as well as for breaching tenancy laws. Ebony Te Whakaaronga Cheetham of Clarkson was convicted in her absence on 22 April 2016 and also ordered to pay costs of $700. In December 2013 Ms Cheetham offered...
Consumer Protection
Media release
28 Apr 2016

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