Consumer

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If moving into a retirement village, you will be presented with several documents . These can be lengthy and quite daunting. It is critical you read and understand the documents – especially the contract. If you decide to enter into the contract, it will generally be legally binding for both you...
Contracts
As retirement villages vary greatly in the types of accommodation and in the services provided, to carefully consider how much you can afford to pay. Typically fees and charges fall into 3 categories: an in-going / entry payment called a ‘premium’; recurrent charges that cover the operating costs...
Fees and charges
There are pros and cons to living in a retirement village just as there are with any form of housing. It is important you fully understand what you are agreeing to and what the legal and financial implications are for you and your partner on entering, remaining in and leaving a village. You need to...
Choosing a village
To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
It is a good idea to visit a number of different villages before deciding on the village that's right for you When you make your visits to different villages: inspect the unit being offered, including security, outdoor lighting, width of hallways, heating and air-conditioning; take a walk around...
Choosing a village
A retirement village provides accommodation and other amenities and services to a person who is over 55 years of age and his/her partner. There can be confusion about the difference between village complexes classified as retirement villages and those classified as residential parks. In terms of...
What is a retirement village?
The Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for disadvantaged consumers...
Consumer Protection Awards
What prizes do the Consumer Protection Award winners receive?
Consumer Protection Awards
Remarks from winners of the various categories of the Consumer Protection Awards
Consumer Protection Awards
The judging process The judging process will be merit-based using the methods below. Consumer Protection will coordinate an independent assessment process to review each nomination received. Judges for the awards panel are chosen for their expertise, knowledge and experience in consumer protection...
Consumer Protection Awards

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Announcements

The average cost of unleaded petrol is set to increase by around 13 cents per litre ( cpl ) to 129.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 June 2016, most Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 18 cpl ). Most Caltex and Puma sites are increasing their ULP price to 132.9...
Consumer Protection
Media release
06 Jun 2016
An offer to buy new and used items, advertised in several WA newspapers, has been identified as a scam after being reported to Consumer Protection. The large colourful advert offered readers of papers such as the Bunbury Herald, South West Times and Busselton & Dunsborough Times the chance to sell ‘merchandise or product’ and listed a huge variety of items that would be accepted; from pets...
Consumer Protection
Alert
03 Jun 2016
It has been more than five years since the Australian Consumer Law commenced (1 January 2011) but our interaction with the WA community frequently highlights that some people are not aware of the automatic legal rights consumers have when buying goods and services. When you buy a product or service from a business you are entitled to ‘ consumer guarantees’ that your purchase is: of acceptable...
Consumer Protection
Department News
03 Jun 2016
The licence of a Subiaco real estate agent has been suspended for nine months by the State Administrative Tribunal (SAT) after funds from the agency’s trust account were indirectly used to pay a tax debt. Zinzan (WA) Pty Ltd, trading as WA Prestige Properties, and sole Director and licensee Ian Hugh Sargent were reprimanded by the SAT, with the nine month suspension beginning today (1 June 2016...
Consumer Protection
Media release
01 Jun 2016
Consumer fraud prevention, product safety inspections and price checks are some of things that will be happening when Consumer Protection visits Norseman and Esperance from tomorrow. Senior Regional Officer for the Goldfields Ivo da Silva will be heading from his usual base in Kalgoorlie to Norseman and Esperance 1-3 June 2016. “I’ll be going door to door but unlike a salesperson I’ll be offering...
Consumer Protection
Media release
31 May 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 129.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 May 2016, most Caltex and Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 22 cpl). Most Puma sites are increasing their ULP price to 132.9 cpl...
Consumer Protection
Media release
30 May 2016
Consumer Protection WA’s Senior Regional Officer (SRO) for the North West will be heading to Port Hedland on 30 May 2016. Karratha-based SRO Gwynneth Haywood is hitting the road to raise awareness of consumer laws with community groups and ensure businesses are aware of their obligations. “It is important to visit remote or regional communities to find out what things are affecting consumers...
Consumer Protection
Media release
24 May 2016
A supervisor has been appointed to take over the financial operation of a real estate agency in East Victoria Park. The State Administrative Tribunal (SAT) has granted a supervision order in relation to Macro Realty Pty Ltd following an application by Consumer Protection. Macro Realty is suspended from carrying on its business and controlling the agency’s bank accounts. The supervisor Alan Ferris...
Consumer Protection
Media release
24 May 2016
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 127.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 May 2016, most Caltex and Caltex Woolworths sites are increasing their ULP price to 131.9 cpl (an increase of 28 cpl). Most Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
23 May 2016
A national campaign has been launched by consumer regulators around Australia to warn potential property investors about property spruikers who claim to be ‘wealth creators’ but are really just in it for themselves. In WA, Acting Commissioner for Consumer Protection David Hillyard is advising consumers attending these seminars to be wary of any deals promising big returns with low risk and to get...
Consumer Protection
Media release
23 May 2016

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