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If moving into a retirement village, you will be presented with several documents . These can be lengthy and quite daunting. It is critical you read and understand the documents – especially the contract. If you decide to enter into the contract, it will generally be legally binding for both you...
Contracts
As retirement villages vary greatly in the types of accommodation and in the services provided, it is important to carefully consider how much you can afford to pay. Typically fees and charges fall into 3 categories: an in-going / entry payment called a ‘premium’; recurrent charges that cover the...
Fees and charges
There are pros and cons to living in a retirement village just as there are with any form of housing. It is important you fully understand what you are agreeing to and what the legal and financial implications are for you and your partner on entering, remaining in and leaving a village. You need to...
Choosing a village
To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
It is a good idea to visit a number of different villages before deciding on the village that's right for you When you make your visits to different villages: inspect the unit being offered, including security, outdoor lighting, width of hallways, heating and air-conditioning; take a walk around...
Choosing a village
A retirement village provides accommodation and other amenities and services to a person who is over 55 years of age and his/her partner. There can be confusion about the difference between village complexes classified as retirement villages and those classified as residential parks. In terms of...
What is a retirement village?
The Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for disadvantaged consumers...
Consumer Protection Awards
What prizes do the Consumer Protection Award winners receive?
Consumer Protection Awards
Remarks from winners of the various categories of the Consumer Protection Awards
Consumer Protection Awards
The judging process The judging process will be merit-based using the methods below. Consumer Protection will coordinate an independent assessment process to review each nomination received. Judges for the awards panel are chosen for their expertise, knowledge and experience in consumer protection...
Consumer Protection Awards

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Announcements

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include an extended warranty, rust proofing, paint and fabric...
Consumer Protection
Media release
01 Dec 2016
A concreter who only completed half a job but failed to return a consumer’s deposit has been fined $3,500 by the Narrogin Magistrates Court. Rhyce Daniel Power , who was trading as Nitro Concrete and Powercrete (both unregistered) at the time, pleaded guilty to breaching the Australian Consumer Law and was ordered to refund the $6,000 deposit that was paid by the consumer. He was also ordered to...
Consumer Protection
Media release
30 Nov 2016
Opportunistic scammers are taking advantage of the downturn in WA’s mining sector by targeting unemployed miners using a fake jobs website. The fake website www.miningjobswa.org is mimicking a legitimate employment website www.miningjobswa.net.au and is using an ABN stolen from an Australian company with a similar name. The Subiaco address being used by the scammers is not a business premises,...
Consumer Protection
Media release
30 Nov 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 November 2016, most Coles Express and Caltex sites are increasing their ULP price by 15 cpl and 16 cpl, respectively, to 133.9 cpl. Most Puma sites are increasing their ULP...
Consumer Protection
Media release
28 Nov 2016
Interconnection of smoke alarms in residential buildings Requirements for a building permit Building surveyors and builders are reminded that mains powered smoke alarms located inside new residential buildings (being Class 1 buildings, sole-occupancy units in Class 2 or 3 buildings and Class 4 parts of a building) are required to be interconnected where more than one alarm is required to be...
Building Commission
Department News
28 Nov 2016
Mount Lawley builder Squire Homes Pty Ltd (reg. BC5025) has been fined $15,000 and ordered to pay costs of $1,000 by the State Administrative Tribunal (SAT) for negligent conduct in the construction of three commercial projects on two Margaret River sites.
Building Commission
Media release
28 Nov 2016
Consumer Protection is planning to take tougher action against real estate agents and private landlords with an increasing number of tenancy bonds being lodged late.
Consumer Protection
Media release
28 Nov 2016
A former Claremont tailor who accepted payments from consumers but failed to deliver all of the goods has been fined $16,000 by the Perth Magistrates Court. Anthony George Riordan , who traded as Joseph Anthony Bespoke (now closed), was found guilty on 24 November 2016 of four charges of contravening the Australian Consumer Law. He did not appear in Court and was convicted in his absence. Between...
Consumer Protection
Media release
25 Nov 2016
A Perth woman has suffered serious burns to her face and upper body after an accident involving an ethanol burner. The 28 year old woman from Safety Bay was visiting a friend’s home nearby on 28 October 2016 and they were sitting outside when an ethanol burner was lit. The burner exploded and engulfed the woman causing serious injuries. She spent 17 days in an induced coma and is still recovering...
Consumer Protection
Media release
24 Nov 2016
Consumer Protection has issued advice to Pumpkin Patch customers in WA who may be affected by the company’s recent placement into receivership and the imminent closure of the stores. Receiver KordaMentha has advised that the children’s clothing stores will close by February 2017 after clearing stock in a ‘closing down’ sale. Acting Commissioner for Consumer Protection David Hillyard said, while...
Consumer Protection
Media release
23 Nov 2016

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