Consumer

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The terms and conditions of entering the Consumer Protection Awards
Consumer Protection Awards
The annual Consumer Protection Awards, first presented in 2004, form part of the Western Australian Government’s ongoing commitment to consumer protection services in our community. They recognise and reward significant contributions in advancing consumer protection in Western Australia. Many...
Consumer Protection Awards
A description of the different categories of the Consumer Protection Awards
Consumer Protection Awards
Registration as an adjudicator falls under the Construction Contracts Act 2004 . (1) The qualifications and experience required by an adjudicator are: (a) a degree from a university or other tertiary institution in Australia in one of the following disciplines or an equivalent qualification from an...
Becoming an adjudicator
Western Australia has some of the driest climatic regions in Australia and is prone to bushfire attack, particularly around the south west regions. In the past few years there have been numerous fire events that have devastated bushland areas and destroyed or damaged properties. The Building...
Building in bushfire prone areas
The Building Commission protects the community by setting standards and ensuring contractors have the skills, experience and financial capacity to deliver quality building services. It is illegal for an individual, partnership or company to contract for or carry out a building service without first...
Find a registered building service provider or licensed plumber
Only a plumber who holds a licence issued by the Plumbers Licensing Board can legally carry out water supply, sanitary and drainage plumbing work in Western Australia. Licensing plumbers reduces risks to public health, safety and the environment by ensuring they are competent and sufficiently...
Having plumbing work done
The Building Regulations 2012 (the Regulations) requires all private swimming and spa pools that contain water that is more than 300mm deep to have a compliant safety barrier installed that restricts access by young children to the pool and its immediate surrounds. The requirements for safety...
Swimming pools and spas
A sustainable building industry will balance environmental, social and economic issues to ensure a viable and valuable industry for future generations. The building industry includes developing, planning, designing, building, altering, or maintaining the built environment. The manufacturers,...
Sustainability
What is the European House Borer? The European House Borer (EHB) is a destructive pest that targets seasoned coniferous timber including pine, fir and spruce. If allowed to become established it can cause major structural damage to buildings. The adult beetle lays its eggs into cracks, holes and...
European House Borer

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Announcements

With Acting Commissioner for Consumer Protection David Hillyard Cots are supposed to be a place for babies to rest and sleep safely but Kidsafe WA reports that 51 children attended Princess Margaret Hospital in 2014/2015 with cot-related injuries. If you buy or receive a second-hand cot, it may not meet current Australian safety standards, increasing the risk of injury to any baby placed in that...
Consumer Protection
Department News
16 May 2016
The average cost of unleaded petrol is set to increase by 18 cents per litre (cpl) to 123.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 May 2016, most Caltex sites are increasing their ULP price to 129.9 cpl (an increase of 27 cpl). Most Coles Express sites are increasing their ULP price to 128.9 cpl, most Caltex...
Consumer Protection
Media release
16 May 2016
WA victims have lost almost $400,000 so far this year in an alarming escalation of the tech support scam. From 1 January to 30 April 2016, WA ScamNet at Consumer Protection received reports from 36 victims who had lost a total of $397,151 to the scam. During the same period last year, 25 victims had reported losing a total of $78,386. During 2015, 70 victims reported losing a total of $188,478...
Consumer Protection
Media release
16 May 2016
​ Normal 11am-5pm public holiday trading extended to 8am-6pm in Perth More convenience for consumers, more freedom for retailers Perth shoppers will enjoy four extra retail trading hours on the Western Australia Day public holiday on June 6, 2016, with general retail shops in the metropolitan area allowed to open from 8am to 6pm. The same extended hours will also apply to the Queen's Birthday...
Consumer Protection
Media release
16 May 2016
With Acting Commissioner for Consumer Protection David Hillyard Changes to the way several new TV channels broadcast is causing reception issues for some television users, and sellers of TVs or set top boxes should attune to this. Until recently, all networks were broadcasting in either standard definition or high definition using the MPEG-2 video format. Now, however, some high definition...
Consumer Protection
Department News
12 May 2016
Consumer Protection is again warning Western Australians about phone scammers posing as the Australian Tax Office (ATO), as well as highlighting a new trend after a Mandurah woman lost more than $7,000 paying the scammers with iTunes gift cards. Acting Commissioner for Consumer Protection David Hillyard says fraudsters, usually overseas, make vulnerable members of our community anxious and steal...
Consumer Protection
Media release
12 May 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 123.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 May 2016, most Coles Express sites are increasing their ULP price to 128.9 cpl (an increase of 29 cpl). Most Caltex Woolworths sites are increasing their ULP price to 127.9...
Consumer Protection
Media release
09 May 2016
Halls Head man Roy Keith Perkins (TL2619), director of Nucross (W.A.) Pty Ltd, trading as Perkins Plumbing Contractors, has been fined and had his plumbing tradesperson’s licence suspended by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Plumbers Licensing Board (PLB).
Building Commission
Media release
09 May 2016
With Acting Commissioner for Consumer Protection David Hillyard The product, membership or subscription may say “free trial” but in many cases it turns into an automatic charge or renewal and consumers need to be aware of this marketing trap. We receive many complaints and enquiries from consumers who report receiving unexpected charges resulting from the automatic charging or renewals of...
Consumer Protection
Department News
05 May 2016
Consumers and businesses in WA are being warned not to respond to an advertisement which offers ‘unbeatable deals’ on mobile phones and other devices. The advertisement which appeared in My Business magazine is offering Apple and Samsung mobile phones at almost half of their normal cost. It does not show the name of a retailer or any other contact details except for an email address: orderproduct...
Consumer Protection
Media release
05 May 2016

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