Consumer

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The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
Videos and presentations Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and construction industry in Western Australia. On 15 December 2016 important changes to the CCA commenced operation. These were the...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns

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Publications

Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Compliance and Enforcement Policy was reviewed and updated in April 2019. This policy replaces the Consumer Protection Enforcement and Prosecution Policy. Consumer Protection...
Consumer Protection
Policies
24 Dec 2019
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 1. Introduction A pre-paid funeral is a contract entered into with a funeral organiser in which...
Consumer Protection
Guidance note
16 May 2018
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018

Pages

Announcements

The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 November 2019, most branded retailers are increasing their ULP price - Caltex hiking by 33 cpl to 167.9 cpl, BP to 164.9 cpl, Coles Express to 163.9 cpl and Caltex Woolworths...
Consumer Protection
Media release
18 Nov 2019
A national product recall has been issued for Suburban Recreational Vehicle water heaters fitted to Australian made caravans and motorhomes. The affected models are SW6DEA, SW4DEA, SW4DECA, SW6DECA, SW6DA, SW4DA and SW6PA and were available for sale by Coast RV PTY Ltd between 4 April 2018 and 25 September 2019. If the unit is powered by gas and is operated in an enclosed area, such as a caravan...
Building and Energy
Alert
21 Nov 2019
Summer, school holidays and Christmas should be times of fun and relaxation and Consumer Protection wants to make sure that they are also safe times for everyone. In the 12 months from July 2018 to June 2019, there were 276 drowning deaths in Australia with 31 of them occurring in swimming pools*. Commissioner for Consumer Protection David Hillyard is concerned that these figures are higher than...
Consumer Protection
Media release
18 Nov 2019
With Commissioner for Consumer Protection David Hillyard It’s been more than 10 years since Western Australia’s tenancy laws were reviewed and times have certainly changed. So, Consumer Protection is set to review the Residential Tenancies Act 1987 and we are going to want to hear from you. The high cost of owning a home means more people in WA are renting. Meanwhile people with investment...
Consumer Protection
Media release
14 Nov 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 153.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 November 2019, most branded retailers are increasing their ULP price. BP, Caltex and Coles Express sites are increasing between 29 and 32 cpl to 162.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
11 Nov 2019
A real estate agent has been fined $500 and ordered to pay costs of $553.90 by the Mandurah Magistrates Court for failing to cooperate with requests from the auditor during the termination audit of his previous business. Gregory James O’Farrell , former Director of O’Farrell Property Group Pty Ltd of Mandurah, did not renew the company’s triennial certificate and the business ceased to operate in...
Consumer Protection
Media release
11 Nov 2019
With Commissioner for Consumer Protection David Hillyard I remember the first time we held the Consumer Protection Awards in 2004 and I’m proud that the annual event has become firmly fixed in the Western Australian calendar as an opportunity to acknowledge community contributions to consumer protection. Many individuals, organisations, businesses and media professionals are involved in helping...
Consumer Protection
Media release
08 Nov 2019
Home and business buyers as well as real estate and settlement agents in WA are urged to be on high alert after two payments totalling $70,000 meant for a Perth settlement agent were stolen by scammers. The scammers had cloned the settlement agent’s Yahoo email address, changing just one character, and sent a payment request for $48,000 to the buyer of a business. The email contained details of a...
Consumer Protection
Media release
07 Nov 2019
A Perth building surveying company and its two directors have been fined a total of $35,000 for negligence after signing off on three buildings that failed to meet fire safety requirements. Applecross-based registered building surveying contractor Resolve Group Pty Ltd (BSC31) and registered building surveying practitioners Scott Michael Roberts (BSP244) and Kieran James Hunt (BSP2224) were the...
Building and Energy
Media release
05 Nov 2019
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 151 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 November 2019, most branded retailers are increasing their ULP price – Coles Express hiking by 29 cpl to 162.9 cpl, BP and Caltex to 159.9 cpl, 7-Eleven to 158.7 cpl, Caltex...
Consumer Protection
Media release
04 Nov 2019

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