Consumer

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Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To the Home Owners Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
The following frequently asked questions (FAQs) are provided to assist industry and homeowners to understand the bush fire requirements under the building legislation, including the Building Code of Australia (BCA) bush fire requirements, and to assist those who wish to upgrade their existing homes...
Building in bushfire prone areas

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Publications

Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
21 Nov 2017
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
Consumer Protection
Flyers
07 Nov 2017
You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Consumer Protection
Fact sheet
02 Nov 2017
An audit of contractor and product performance in the construction of fire walls at the new Perth Children’s Hospital.
Building Commission
Reports
23 Oct 2017
The department's final annual report for 2016-2017 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
16 Oct 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017

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Announcements

On average one child dies from a portable pool-related drowning every year in Australia, while others need hospital treatment and may be left with severe brain injuries. These statistics have prompted Australian Consumer Law and product safety regulators to join forces with Royal Life Saving Society - Australia to remind parents and carers to make portable pools SAFE. Portable pools – ranging...
Building Commission / Consumer Protection
Media release
15 Nov 2018
The State Government and Royal Life Saving Society - Australia have launched a national campaign to warn consumers about the dangers of portable pools this summer. Tragically, on average, one child dies from drowning in a portable pool every year, with others needing hospital treatment and some suffering from permanent brain damage. The Don't Duck Out, Make It SAFE initiative includes four key...
Building Commission / Consumer Protection
Media release
15 Nov 2018
The average price of unleaded petrol is set to increase by over 12 cents per litre (cpl) to 153.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 November 2018, most Coles Express sites are increasing their ULP price to 159.9 cpl (hiking by 19.4 cpl). Most 7-Eleven, BP, Caltex and Puma sites are increasing their ULP...
Consumer Protection
Media release
12 Nov 2018
An unlicensed motor vehicle dealer in Armadale has been fined $1,000 and ordered to pay costs of $569 after being convicted in his absence by the Perth Magistrates Court on 9 November 2018. Hussein Hadi had bought and sold 13 vehicles from October 2016 to November 2017 without a licence in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David Hillyard said unlicensed...
Consumer Protection
Media release
12 Nov 2018
Recent hikes in fuel prices have left many consumers searching for the best deal and trying to understand the reasons behind fluctuating prices. The price of fuel, like other retail products, is market driven and the government does not set the price. Consumer Protection operates the FuelWatch website which offers transparency in terms of what the prices at the pumps will do in the next 24 hours...
Consumer Protection
Media release
01 Nov 2018
A national voluntary recall has been issued for water absorbing balls sold by a WA supplier as a toy which may pose a danger to children. The supplier, Alpak Trade Pty Ltd trading as Fremantle Water Beads , has agreed to withdraw the water expandable polymer balls or water beads from the marketplace, but many of the products have already been sold in WA. The voluntary recall is the result of...
Consumer Protection
Media release
09 Nov 2018
An Ellenbrook man has been fined $700 by the Midland Magistrates Court for advertising his motor vehicle repairer services while not having a licence. Victor James Wright had advertised his mechanical repairs and servicing business on a website ( www.ellenbrookauto.com.au ) under the name of Ellenbrook Auto Services since October 2016. This business name was registered between July 2014 and...
Consumer Protection
Media release
08 Nov 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 159.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 November 2018, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 21 cpl). Most BP and Caltex sites are increasing their ULP price to 161.9...
Consumer Protection
Media release
05 Nov 2018
A Perth bathroom renovation company and two of its officers have been fined $5,000 under WA’s building laws in relation to work at homes in Kalamunda and Gwelup. WA Bathrooms and Tiling Pty Ltd (trading as WA Bathrooms ), formerly based in Osborne Park, was convicted in Perth Magistrates Court last month of four charges brought by the Building Commissioner. The company’s director and general...
Building Commission
Media release
05 Nov 2018
Baby bath aids such as plastic recliners, cradles or seats, have become increasingly popular with parents as they provide support for babies and young children in the bath. But it is important to remember that they are not safety devices or a substitute for adult supervision and support. Children have drowned while using a bath aid as they can easily slip off and become submerged under water, tip...
Consumer Protection
Media release
11 Oct 2018

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