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The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To the Home Owners Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
The following frequently asked questions (FAQs) are provided to assist industry and homeowners to understand the bush fire requirements under the building legislation, including the Building Code of Australia (BCA) bush fire requirements, and to assist those who wish to upgrade their existing homes...
Building in bushfire prone areas
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations and reports
Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers
As the National Broadband Network (NBN) rolls out across Australia, Telstra’s and Optus’ existing fixed line networks are being progressively disconnected. Monitored fire alarms and lift phones operating over these networks may cease to operate unless they are migrated to an alternate...
Plant and machinery
This is the second stage in the review of laws affecting co-operatives in Western Australia. Status : Closed - Monday 29 February 2016 Consumers and business who believe they may be affected by proposals to amend the Co-operatives Regulations 2010 were urged to consider the proposed changes and to...
Consultations and reports

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Publications

A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017
A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
03 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017

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Announcements

Originally issued Thursday, 2 September 2010 An operator of the infamous WA business formerly known as ‘Bikini Girls Massage’ has been fined $12,100 and ordered to pay $5,000 in costs after admitting more than 40 breaches of fair trading and business name laws. Mr Bon Levi appeared at the Magistrates’ Court of Western Australia today for what was due to be the start of a trial but what was...
Consumer Protection
Media release
02 Sep 2010
Originally issued Tuesday, 17 August 2010 The Perth Magistrates Court has imposed the maximum penalty against an operator of the 'Bikini Girls Massage’ business who engaged in misleading advertising. Mr Colin Burton was today fined $6,000 after pleading guilty to 11 offences under the Fair Trading Act, relating to misleading employment advertisements. He was also fined $100 for a further offence...
Consumer Protection
Media release
17 Aug 2010
Originally issued Wednesday, 9 June 2010 The Supreme Court of WA has ordered the operators of ‘Bikini Girls Massage’ to cease carrying on any unregistered business and to cease placing misleading recruitment advertisements. The Commissioner for Consumer Protection launched the legal action to restrain Mr Bon Levi and Mr Colin Burton from further contravening the Business Names Act 1962 by...
Consumer Protection
Media release
09 Jun 2010
Originally issued Wednesday, 28 April 2010 A former employee of WA’s infamous Bikini Girls Massage business has been fined $1,500 and ordered to pay $632 in Court costs, after admitting to misleading job seekers. The ex worker, who cannot be named for legal reasons, pleaded guilty to two counts of conduct liable to mislead in relation to employment - a breach of the Fair Trading Act 1987 - during...
Consumer Protection
Media release
28 Apr 2010
Originally issued Sunday, 17 January 2010 The Commissioner for Consumer Protection has launched legal action in two Perth Courts against Bon Levi and Colin Burton, the alleged operators of the Bikini Girls Massage business, and their employee/agent Leigh Currie, alleging misleading advertising in respect of employment and breaches of business registration laws. The separate legal actions involve...
Consumer Protection
Media release
17 Jan 2010
Originally issued Monday, 25 September 2006 Long standing con man Bon Levi, a.k.a. Roddy Farrow, Ron Frederick, Ron Heelan, Bonaldi Levi, John McCorry and ‘Ron the Con’, is targeting Perth consumers again, apparently in breach of Federal Court orders. Thought to be currently residing on the Gold Coast in Queensland, Ron the Con has been trying to snare WA consumers into his latest racket, auto...
Consumer Protection
Media release
21 Aug 2018
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 August 2018, most Coles Express and Puma sites are increasing their ULP price to 159.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, BP and Caltex sites are...
Consumer Protection
Media release
20 Aug 2018
The Consumer Protection Kalgoorlie office is moving from its current location on Brookman Street to the department’s West Kalgoorlie office on the corners of Hunter and Broadwood Streets. The Brookman Street office will close on Friday 31 August at 12.30pm and will reopen in the West Kalgoorlie office on Monday 3 September 2018 at 8.30am. There will be no change to the services provided by the...
Consumer Protection
Department News
15 Aug 2018
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 153.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 August 2018, most BP, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 20 cpl and 26 cpl). Most 7-Eleven sites are increasing...
Consumer Protection
Media release
13 Aug 2018
Lesmurdie-registered builder Brad Ross Homes Pty Ltd (BC12915) and its director and nominated supervisor Bradley William Ross (BP12915) have each been fined $3,000 by the Building Services Board for negligent conduct. The findings relate to building services carried out at a property in Cottesloe. The Board found the company had been negligent by: failing to ensure that soil excavation on the...
Building Commission
Media release
10 Aug 2018

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