Consumer

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Shopping to find the perfect gift can be stressful, especially at busy times like Christmas. Expired gift cards, faulty appliances and a piece of jewellery you thought was on sale but was the original price are just a few examples of what can go wrong while shopping for a gift. Here are some tips...
Your consumer rights
Frequently asked questions What should I do if I’m experiencing some delays on my contract? Where there are no obvious signs the builder may be suffering financial difficulties, owners’ interests may best be protected by working with the builder to minimise the impact of late completion. Because of...
What should I do if my building work is unfinished?
People facing disruption or cancellation to their travel plans, have a range of options. Before you pay your deposit for any travel or accommodation, check whether it is refundable and whether any amount will be forfeited if you change plans or cancel. Changes to travel Be aware of the limitations...
Travel
New laws for retirement villages have begun to be implemented. A period of transition has been included in the timeframes for the major changes which include r esidence contracts and b udget and financial reporting requirements, which are explained in more detail below. How changes will effect...
What is a retirement village?
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . The cases listed below are from 1 July 2014. Previous cases can be found under...
Compliance actions
All fees listed below are exclusive of GST and effective from 1 July 2017. Please note that the fees and charges are subject to change on 1 July of each year but these new amounts are not known at this time. Applications received on or after 1 July will be subject to the new fee. Owner-builders...
Fee schedule
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Publications

Energy Safety carried out an investigation into a fire which occurred in a paddock at 494 Browne Road, Nyabing, East of Katanning on 13 February 2014. The investigation found that the electrical...
EnergySafety
Reports
30 Mar 2016
29 January 2016 As outlined in e-bulletin issue 53 , the regulation of fees will cease as of 3 February 2016. Settlement agents are able to determine the fee structure to charge their client for...
Consumer Protection
Bulletin
29 Jan 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees for settlement agents will be removed. From Wednesday 3 February 2016,...
Consumer Protection
Bulletin
02 Mar 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees fixed for land valuers will be removed. From Wednesday 3 February 2016...
Consumer Protection
Bulletin
27 Jan 2016
Have your say Feedback on the proposed amendments will be accepted until Monday 29 February 2016 Make a submission The Co-operatives Amendment Bill 2015 (the Bill), introduced into the Parliament in...
Consumer Protection
Consultations / public comment
13 Jan 2016
In Western Australia building work is required to comply with the requirements of the Building Code of Australia (BCA). The BCA is a performance based document that provides minimum technical...
Building Commission
Fact sheet
24 Oct 2016

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Announcements

Consumer Protection is urging Western Australians to ignore emails from an overseas betting agency which is not licensed in Australia and entices people to buy “Oz Lotto” tickets with promises of higher prize money. An investigation by Consumer Protection’s WA ScamNet has revealed that Oz Lotto Service ( www.ozlottoservice.com ) is one of many websites operated by Ad Management Ltd and Net Group...
Consumer Protection
Media release
15 Sep 2017
A Ballajura fencing contractor who took money from consumers but failed to deliver was ordered by the Joondalup Magistrates Court to pay almost $16,000 in fines, compensation and costs on 8 September 2017. Steven John Pietersen , trading as Flawless Glass Fencing , was fined $5,000 after pleading guilty to four charges of accepting payment but failing to supply all the goods and services in...
Consumer Protection
Media release
12 Sep 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 137.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 September 2017, most Caltex Woolworths, 7-Eleven, Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 29 cpl). Most BP sites are...
Consumer Protection
Media release
11 Sep 2017
A product recall has been issued for the Active & Co Portable single burner stove sold at Kmart stores between December 2015 and April 2017, Model Number PL-222, IAPMO Certification No. GMK10262. Due to an issue with the manufacturing of the Active & Co product there have been instances where gas leakage could occur during operation. There is a possibility of a fire or explosion occurring...
EnergySafety
Alert
14 Sep 2017
Truth in advertising Consumer Protection continues to receive a number of complaints about representations builders are making in their marketing material. The issues highlighted in this article relate to house and land packages, often where the builder does not own the land. Consumer Protection published its concerns about the advertising of house and land packages in 2013, and while industry...
Building Commission
Department News
11 Sep 2017
The search has begun for the next winners of the Consumer Protection Awards with nominations now open. Advocates of consumer and tenancy rights are encouraged to nominate whether as an individual, community group, local government authority or a media organisation. Those who have been active in highlighting consumer and tenancy issues and providing community support, advice or education are...
Consumer Protection
Media release
11 Sep 2017
A young businessman who supplied black tie waiters for private functions has been ordered by the Perth Magistrates Court to pay almost $7,500 in fines, compensation and costs for taking payments from clients but failing to turn up. 20 year old Tyson John Vacher , who operated Black Tie Waiters (deregistered) from his Carramar home, was fined $1,000 each on four charges of accepting payment but...
Consumer Protection
Media release
06 Sep 2017
With Commissioner for Consumer Protection David Hillyard Complaints from puppy purchasers are common and have been for a number of years. Our WA ScamNet area deals with frauds where animals are not supplied and likely don’t exist. But many disputes are with real breeders or pet stores regarding the health of puppies or claims relating to the breed. In the 2016/17 financial year we received more...
Consumer Protection
Media release
06 Sep 2017
Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017
Children heading to this year’s Perth Royal Show will have at least 258 safe showbags to choose from after Consumer Protection carried out its annual checks on toys and novelty items contained in the bags. Commissioner for Consumer Protection David Hillyard said product safety officers have inspected more than 1,500 individual items before declaring the showbags to be safe. “Of the hundreds of...
Consumer Protection
Media release
05 Sep 2017

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