Consumer

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People facing disruption or cancellation to their travel plans, have a range of options. Before you pay your deposit for any travel or accommodation, check whether it is refundable and whether any amount will be forfeited if you change plans or cancel. Changes to travel Be aware of the limitations...
Travel
New laws for retirement villages have begun to be implemented. A period of transition has been included in the timeframes for the major changes which include r esidence contracts and b udget and financial reporting requirements, which are explained in more detail below. How changes will effect...
What is a retirement village?
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . The cases listed below are from 1 July 2014. Previous cases can be found under...
Compliance actions
All fees listed below are exclusive of GST and effective from 1 July 2017. Please note that the fees and charges are subject to change on 1 July of each year but these new amounts are not known at this time. Applications received on or after 1 July will be subject to the new fee. Owner-builders...
Fee schedule
How to contact our translation service in several languages.
Contact Consumer Protection
Blind and curtain cords or chains are a significant risk to children, as unsecured cords can lead to strangulation. There are simple steps you can take when installing blinds or curtains and preparing a child's sleep area to make sure it's safe from these hazards. When you buy Choose blinds and...
Home safety
Regulations require LP Gas cylinders be inspected and tested every ten (10) years. Filling damaged or out-of-test date cylinders is illegal and can be dangerous. LP Gas cylinders out-of-test date must not be filled until tested and re-stamped by an approved gas cylinder test station. The approved...
Gas installations

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Publications

Have your say Feedback on the proposed amendments will be accepted until Monday 29 February 2016 Make a submission The Co-operatives Amendment Bill 2015 (the Bill), introduced into the Parliament in...
Consumer Protection
Consultations / public comment
13 Jan 2016
In Western Australia building work is required to comply with the requirements of the Building Code of Australia (BCA). The BCA is a performance based document that provides minimum technical...
Building Commission
Fact sheet
24 Oct 2016
This guide will help you understand the process for obtaining approval to build and occupy a building in Western Australia.
Building Commission
Guide / handbook
27 Nov 2015
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016
This fact sheet provides general information about the building approvals process for your new swimming pool or spa and its safety barrier. In Western Australia, private swimming pools and spas with...
Building Commission
Fact sheet
24 Oct 2016
The department's annual report for 2014 - 2015 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
30 Sep 2015
Energy Safety carried out an investigation into the bushfire at Yallingup and found that a 22kV Cable Head Termination on a Western Power concrete pole failed as a result of the cable’s paper...
EnergySafety
Reports
27 Aug 2015
The purpose of this industry bulletin is to advise permit authorities that the Building Amendment Regulations (No. 2) 2015 were published in the Government Gazette on 30 June 2015 and came into...
Building Commission
Bulletin
11 Sep 2015

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Announcements

iTunes gift cards are being increasingly demanded by scammers as the preferred payment method, with victims being tricked into making purchases worth thousands of dollars. The victims are usually caught up in telco or tax phone scams where they have to pay a certain amount to supposedly help catch someone who has hacked into their computer and accessed their bank account or pay a bogus tax debt...
Consumer Protection
Media release
27 Jul 2017
Consumer Protection is alerting residents in Perth’s eastern suburbs to be aware of a pest controller who is reportedly giving misleading information in order to boost his business. The trader has contacted home owners in the Swan Valley area giving the impression that he is from a government authority, saying that there is an outbreak of European house borers in the area. The caller then...
Consumer Protection
Media release
26 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 July 2017, most Caltex sites are increasing their ULP price to 133.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
24 Jul 2017
The McGowan Government will regulate Western Australia's $140 million prepaid funeral sector to better protect seniors and their families from fund mismanagement. The Government is developing a mandatory code of practice to give consumers greater consistency, clarity and certainty when investing in prepaid funeral plans - bringing WA into line with other States. Currently the industry is governed...
Consumer Protection
Media release
29 Jun 2017
The McGowan Government today announced amendments to residential caravan park laws to provide extra protections for Western Australians. Changes will be made to the Residential Parks (Long-stay Tenants) Act 2006, which regulates the relationship between park operators and long-stay tenants. This will balance the interests of operators and tenants, and ensure fairer dealings between the parties...
Consumer Protection
Media release
24 Jul 2017
Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 July 2017, most Puma sites are increasing their ULP price to 134.9 cpl (an increase of 27 cpl). Most Caltex Woolworths, Caltex, 7-Eleven, BP and Coles Express sites are...
Consumer Protection
Media release
17 Jul 2017
With Acting Consumer Protection Commissioner David Hillyard What happens when a customer fails to return to collect their goods from a business? Western Australian businesses left holding uncollected items, which they don’t want taking up valuable storage space, have to take certain steps before they can dispose of the goods. This procedure, which can involve an application to the courts...
Consumer Protection
Media release
14 Jul 2017
Consumer Protection is concerned about a vehicle hire business which appears to have closed down leaving customers out of pocket. Rent Beyond Pty Ltd, trading as Drive Beyond formerly of Beechboro Road in Bayswater, has vacated their Perth premises. The company is registered in Queensland but its sole director Nathan Joyce is based in Victoria. Consumer Protection has not been able to contact Mr...
Consumer Protection
Media release
13 Jul 2017
A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo of Dalkeith was subject to disciplinary action by Consumer Protection when he failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in...
Consumer Protection
Media release
12 Jul 2017

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