Consumer

Topics

This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 Consumer Protection sought the community’s views about options for reforming the laws regulating motor vehicle dealers, yard managers,...
Consultations and reports
Amber teething necklaces are a chain of rounded amber chips (fossilised tree resin) usually worn as a necklace. These products come in a range of colours, including yellow, white, beige and brown. It is claimed if a child wears the necklace against their skin it will help to reduce teething pain...
Product safety for consumers
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations and reports
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
All new products should be washed thoroughly before use to avoid any allergic reactions. New clothing and materials may contain allergens and toxic chemicals either as part of their manufacture or through cross contamination through shipping and transport. Ch emicals can be found in plastic water...
Product safety for consumers
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations and reports
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
Our Energy Safety and WorkSafe Divisions are located here on the first floor, while the Building Commission and Corporate Services Divisions are on the third floor. Address: Levels 1 & 3, Mason Bird Building (reception and public access on level 1) 303 Sevenoaks Street, Cannington (Corner of...
Accessibility

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Publications

The Building Amendment Regulations 2017 (the Amendment Regulations) were published in the Government Gazette on Tuesday 7 February 2017 to come into operation on Wednesday 8 February 2017. The...
Building Commission
Bulletin
13 Feb 2017
This transcript is taken from an interview between Consumer Protection and an ethanol burner burns victim in December 2016. The full interview is available from the link above. Grabs of certain key...
Consumer Protection
Alert
20 Dec 2016
EXTENSION OF INTERIM BAN ON DECORATIVE ALCOHOL FUELLED BURNERS I, MICHAEL MISCHIN, Minister for Commerce, pursuant to section 111(2) of the Australian Consumer Law (WA) extend an interim ban on...
Consumer Protection
Policies
17 Feb 2017
The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that victims of family violence are able to achieve...
Consumer Protection
Consultations / public comment
15 Dec 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
08 Sep 2017
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
29 September 2016 A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves...
Consumer Protection
Bulletin
05 Oct 2016
The department's annual report for 2015-2016 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
01 Nov 2016
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016

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Announcements

The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 152.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 May 2018, most BP, Caltex, Caltex Woolworths, Puma and Coles Express sites are hiking their ULP price to 156.9 cpl (an increase of between 23 and 27 cpl). Most 7-Eleven sites...
Consumer Protection
Media release
30 Apr 2018
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 151.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 April 2018, most Caltex Woolworths and Coles Express sites are hiking their ULP price to 156.9 cpl (an increase of between 21 and 27 cpl). Most Caltex and Puma sites are...
Consumer Protection
Media release
23 Apr 2018
WA consumers are being warned to be alert to tax scams which are usually prevalent in the months before and after the end of the financial year. Victims are cold-called by scammers claiming to be from the tax office demanding that a bogus tax debt be paid immediately; otherwise they will face arrest. Commissioner for Consumer Protection David Hillyard said the majority of tax scam reports are...
Consumer Protection
Media release
19 Apr 2018
With Commissioner for Consumer Protection David Hillyard Renting a home is a good option for many consumers but sometimes the relationship between tenants and landlords can experience difficulties when issues arise. Residential Tenancy is a large part of the work we do at Consumer Protection. We give free advice to all parties in a residential tenancy agreement, look into complaints and, wherever...
Consumer Protection
Media release
18 Apr 2018
The average cost of unleaded petrol is set to increase by 21 cents per litre (cpl) to 149.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 April 2018, most Caltex, Puma, BP and Caltex Woolworths sites are increasing their ULP price to 153.9 cpl (an increase of between 26 and 28 cpl). Most 7-Eleven and Coles Express...
Consumer Protection
Media release
16 Apr 2018
A Bellevue couple has been fined $2,500 each by the Midland Magistrates Court for selling vehicles from their home without a licence. Ty Mellowship and Mandy Paula Rowe were convicted in their absence on 9 April 2018 of breaching the Motor Vehicle Dealers Act and were also ordered to pay costs of $598 each. Between July 2016 and April 2017, Mr Mellowship bought and sold five vehicles. Between...
Consumer Protection
Media release
11 Apr 2018
The average cost of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 148.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 April 2018, most Caltex, Puma and Coles Express sites are increasing their ULP price to 153.9 cpl (an increase of between 24 and 28 cpl). Most Caltex Woolworths and BP sites are...
Consumer Protection
Media release
09 Apr 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 147 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 April 2018, most Caltex sites are increasing their ULP price to 153.9 cpl (an increase of 31 cpl). Most Caltex Woolworths sites are increasing their ULP price to 151.9 cpl, and...
Consumer Protection
Media release
02 Apr 2018
A voluntary recall is underway of unsafe components of gate latches for swimming pool fences which can cause the gate to be locked in an open position, posing a potential drowning risk for children. The strike component is being recalled, contained in the following latches: SafeTech Top Pull Pool Gate Latch (Key Lockable) G8Safe Top Pull Pool Gate Latch (Key Lockable) SafeTech TriLatch (Key...
Building Commission / Consumer Protection
Media release
29 Mar 2018
A Burswood auction business has closed its doors, leaving up to 40 sellers out of pocket. Hayes Auctioneers Pty Ltd , which specialised in auctioning antiques, artworks and commercial disposals for clients, has ceased operating after suffering financial difficulties. Consumer Protection believes there could be up to 40 sellers who have not been paid after their items were sold on consignment. Two...
Consumer Protection
Media release
29 Mar 2018

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