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Blind and curtain cords or chains are a significant risk to children, as unsecured cords can lead to strangulation. There are simple steps you can take when installing blinds or curtains and preparing a child's sleep area to make sure it's safe from these hazards. When you buy Choose blinds and...
Home safety
Regulations require LP Gas cylinders be inspected and tested every ten (10) years. Filling damaged or out-of-test date cylinders is illegal and can be dangerous. LP Gas cylinders out-of-test date must not be filled until tested and re-stamped by an approved gas cylinder test station. The approved...
Gas installations
*/ To make it easier to keep up with news from Consumer Protection you can now subscribe to a daily digest of our media releases. The digest is sent out to subscribers at 2pm every day and features summaries of media releases issued in the preceding 24 hours. Subscribe to the Consumer Protection...
Media statement digests
It's always exciting to grab a bargain at a sale, but it is a good idea to follow some simple rules so you don't end up wasting your money. Budget and spend sensibly Impulse buying can leave you out of pocket and stuck with unwanted goods. Stop and consider if you really need it. Shop around As a...
Your consumer rights
Wearing sunglasses with the appropriate level of protection, can help prevent serious damage to your eyes including cataracts and eye cancers. However, some sunglasses can create a hazard by impairing vision. For example, sunglasses with category 4 protection offer a very high level of glare...
Product safety for consumers
Watch the video on how to safety check your gas barbecue https://www.youtube.com/watch?v=v28TmEV3KxM A barbecue is a great Australian tradition. However, gas barbecues can be dangerous if not correctly maintained. To keep you safe and ensure your barbecue remains enjoyable it is important to...
Gas appliances
The Building Services (Registration) Act 2011 requires that an individual, partnership or company that carries out, or contracts to carry out, 'painter-work' valued over $1,000 ( within the area of jurisdiction ) must be a registered painting service 'contractor'. Individuals that are registered...
Find a registered building service provider or licensed plumber
The Building Services (Registration) Act 2011 requires that an individual, partnership or company that carries out, or contracts to carry out, 'builder-work' valued over $20,000 ( within the area of jurisdiction ) must be a registered building service 'contractor' and named as a builder on the...
Find a registered building service provider or licensed plumber
Consumer protection and other agencies have produced publications and resources that you may find useful. It's Ok to Walk Away "It's Ok to walk away" is a National Indigenous Consumer Strategy designed to educate and empower consumers in Aboriginal communities to know their consumer rights. See the...
Aboriginal consumers
Consumers with a disability – be on guard against scammers trying to take advantage of you Consumer Protection is warning consumers with a disability to be on guard against scams – unfortunately, scammers target people whom they think may be vulnerable to try and take advantage of them. Some common...
People with disability

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Publications

This guide will help you understand the process for obtaining approval to build and occupy a building in Western Australia.
Building Commission
Guide / handbook
27 Nov 2015
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016
This fact sheet provides general information about the building approvals process for your new swimming pool or spa and its safety barrier. In Western Australia, private swimming pools and spas with...
Building Commission
Fact sheet
24 Oct 2016
The department's annual report for 2014 - 2015 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
30 Sep 2015
Energy Safety carried out an investigation into the bushfire at Yallingup and found that a 22kV Cable Head Termination on a Western Power concrete pole failed as a result of the cable’s paper...
EnergySafety
Reports
27 Aug 2015
The purpose of this industry bulletin is to advise permit authorities that the Building Amendment Regulations (No. 2) 2015 were published in the Government Gazette on 30 June 2015 and came into...
Building Commission
Bulletin
11 Sep 2015
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
EnergySafety
Brochure
05 Jun 2015
The following steps are recommended if you wish to appeal against an Inspector's Order issued to you by an Inspector (Electricity). Step one Contact the issuing inspector to clarify the issue...
EnergySafety
Information
30 Apr 2015
What should I do if I’m experiencing some delays on my contract? Record demand in the WA building industry over the past two years has put unprecedented pressure on builders, subcontractors, trades...
Building Commission
Fact sheet
17 Nov 2015

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Announcements

Children heading to this year’s Perth Royal Show will have at least 258 safe showbags to choose from after Consumer Protection carried out its annual checks on toys and novelty items contained in the bags. Commissioner for Consumer Protection David Hillyard said product safety officers have inspected more than 1,500 individual items before declaring the showbags to be safe. “Of the hundreds of...
Consumer Protection
Media release
05 Sep 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 September 2017, most Caltex and Caltex Woolworths sites are increasing their ULP price to 142.9 cpl (increasing 28 cpl and 29 cpl, respectively). Most 7-Eleven, BP, Coles...
Consumer Protection
Media release
04 Sep 2017
With Acting Commissioner for Consumer Protection David Hillyard Do you buy electrical products online? You may be shocked to hear that overseas plug converters supplied with appliances to make them usable in Australia could harm or kill you! There have been two local cases recently where consumers reported receiving electric shocks from power adaptors that came with appliances they’d purchased...
Consumer Protection
Media release
01 Sep 2017
The Building Commission has confirmed that testing found no asbestos-containing building products and materials supplied by Yuanda Australia in its general inspection of 13 Western Australian buildings.
Building Commission
Media release
31 Aug 2017
Consumer Protection is advising consumers in the Mid-West region, who may be out of pocket after the closure of a Geraldton restaurant, to come forward and lodge a complaint. The Port View Restaurant in Marine Terrace has closed its doors and it’s believed there may be consumers who have unused gift vouchers or may have paid a deposit on functions at the venue. Senior regional officer for...
Consumer Protection
Media release
30 Aug 2017
Margaret River registered builder William Robert Price (BC10294 & BP10294) has been fined $5,000 by the Building Services Board for negligent conduct.
Building Commission
Media release
30 Aug 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 August 2017, most Puma, Caltex Woolworths, 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 24 and 29 cpl). Most...
Consumer Protection
Media release
28 Aug 2017
WA consumers are at high risk of losing their money and missing out on concerts and events if they buy their tickets from scalping websites. That’s the warning from Consumer Protection which is appealing to ticket buyers to only deal with authorised sellers due to a high number of complaints from consumers who have unknowingly bought invalid tickets from online scalpers. In most cases, consumers...
Consumer Protection
Media release
26 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection welcomes the release of a new guide for ticket-buyers by Live Performance Australia. We regularly receive complaints from people who have searched online for tickets to an event such as a concert, sports match or festival only to inadvertently purchase tickets from an unauthorised reseller. This can leave the...
Consumer Protection
Media release
25 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard You’ve probably seen photos or videos of babies bobbing up and down in water aided by a baby neck float. In case the craze has passed you by, the inflatable plastic rings go around an infant’s neck to support them as they float on water. They are used in the same way as other flotation devices, except they keep only the head afloat...
Consumer Protection
Media release
24 Aug 2017

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