Consumer

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The metropolitan office of Consumer Protection is located at 140 William Street. Address and contact details: Level 2 (Reception) Gordon Stephenson House 140 William Street Perth View map Telephone: 08 6251 1400 Advice line: 1300 304 054 Opening hours: 8:30am – 5:00pm (Monday to Friday) Summary...
Accessibility
Shopping to find the perfect gift can be stressful, especially at busy times like Christmas. Expired gift cards, faulty appliances and a piece of jewellery you thought was on sale but was the original price are just a few examples of what can go wrong while shopping for a gift. Here are some tips...
Your consumer rights
Frequently asked questions What should I do if I’m experiencing some delays on my contract? Where there are no obvious signs the builder may be suffering financial difficulties, owners’ interests may best be protected by working with the builder to minimise the impact of late completion. Because of...
What should I do if my building work is unfinished?
People facing disruption or cancellation to their travel plans, have a range of options. Before you pay your deposit for any travel or accommodation, check whether it is refundable and whether any amount will be forfeited if you change plans or cancel. Changes to travel Be aware of the limitations...
Travel
New laws for retirement villages have begun to be implemented. A period of transition has been included in the timeframes for the major changes which include r esidence contracts and b udget and financial reporting requirements, which are explained in more detail below. How changes will effect...
What is a retirement village?
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . The cases listed below are from 1 July 2014. Previous cases can be found under...
Compliance actions
All fees listed below are exclusive of GST and effective from 1 July 2018. Owner-builders Application for residential building $165.60 Application for Industrial/commercial building $444.45 Adjudicators Application fee $56.65 Complaints Standard complaint fee $113.25 Concession complaint fee $56.65...
Fee schedule

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Publications

An interim report on the discovery of asbestos within imported atrium roof panel products used in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
13 Sep 2016
The Building Commission is carrying out an independent audit of the Perth Children’s Hospital and other Western Australian buildings containing products supplied by Yuanda Australia Pty Ltd. The...
Building Commission
Fact sheet
13 Sep 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
When building or renovating your home, it is essential that you understand the terms and conditions of your home building contract and what may be agreed as a progress payment schedule for the...
Building Commission
Fact sheet
24 Oct 2016
When you buy goods and services including disability-related purchases, you have rights under the Australian Consumer Law. Your rights when you buy something explains your consumer rights and the...
Consumer Protection
Brochure
21 Mar 2018
In September 2009, to ensure Western Power addressed the urgent safety risks associated with its aging wood pole system, Energy Safety issued Order No. 01-2009 (the Order), under Section 18B of the...
EnergySafety
Reports
22 Jun 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016

Pages

Announcements

A Perth city real estate agency and its licensee have been reprimanded and fined a total of $5,000 by the State Administrative Tribunal (SAT) over offences relating to their property management practices. South Coast Realty (WA) Pty Ltd , trading as Rental Solutions of Hay Street Perth, was fined $3,000 for eight offences under the Real Estate and Business Agents Act and the Code of Conduct which...
Consumer Protection
Media release
23 Mar 2018
The department is currently experiencing call quality issues, including calls dropping out, with telephone services to its Cannington office. This problem affects all numbers, including 1300 ones. If you are trying to contact a branch or business unit situated at our Cannington office, we recommend that you email your query to them using the relevant email address found on our Contact information...
Corporate
Department News
20 Mar 2018
Scammers are targeting Western Australians on social media and dating websites, attempting to extort money from them after recording and receiving sexually explicit videos and photographs. The scammers threaten to post the videos and photographs on the internet and also send them to family, friends, partners and employers, demanding their victims pay between $500 and $5,000 via Western Union...
Consumer Protection
Media release
20 Mar 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 145.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 March 2018, most Caltex Woolworths, Puma, BP, Coles Express and Caltex sites are increasing their ULP price to 149.9 cpl (an increase between 22 cpl and 27 cpl). Also, all 7-...
Consumer Protection
Media release
19 Mar 2018
A 37 year old Busselton man has been fined $2,000 and ordered to pay costs of $200 by the Busselton Magistrates Court for buying and selling motor vehicles without a licence. The man, who was granted a spent conviction, pleaded guilty on 13 March 2018 to buying and selling a total of 24 vehicles between December 2015 and January 2017 while not being licensed, in breach of the Motor Vehicle...
Consumer Protection
Media release
16 Mar 2018
Commerce and Industrial Relations Minister Bill Johnston today announced the winners of the Western Australian Consumer Protection Awards 2018 at the University Club of WA. The awards ceremony, held on World Consumer Rights Day, recognises the achievements of individuals, businesses, local governments and the media that have increased awareness of consumer issues. Former Pilbara Community Legal...
Consumer Protection
Media release
15 Mar 2018
A Boulder mechanic has been banned from holding a certificate to work in the motor vehicle repair industry in WA for two years by the State Administrative Tribunal (SAT) after failing to inform Consumer Protection about his criminal charges and convictions. Matthew Lawrence Elmer , who was also reprimanded by the SAT, failed to disclose criminal charges in his application for a repairer’s...
Consumer Protection
Media release
14 Mar 2018
A Cannington company and one of its directors have been prosecuted by the Building Commissioner and fined a total of $6,000 for registration offences the company committed while contracting for the fit-out of a Wellard fast food outlet in 2014.
Building Commission
Media release
13 Mar 2018
The average cost of unleaded petrol is set to increase by 20 cents per litre (cpl) to 145.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 March 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase between 23 cpl and 27 cpl). Also, all 7-Eleven...
Consumer Protection
Media release
12 Mar 2018
A landscaper who took large deposits from consumers but failed to supply materials or complete the work has been fined $4,000 by the Perth Magistrates Court and ordered to pay a total of $18,114 in consumer compensation. Trent Danny Caines , trading as TDC Landscaping formerly of Ellenbrook, was also ordered to pay costs of $957 when he pleaded guilty to eight charges of wrongly accepting payment...
Consumer Protection
Media release
12 Mar 2018

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