Consumer

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LP Gas cylinder safety in bush fire prone areas

LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
24 Oct 2018

Use of gas appliances in public venues

Safe use of gas appliances in public venues This publication will assist event/venue organises and catering vendors to comply with the safety requirements. Guidelines for the safe use of gas appliances in public venues brochure Public venues include convention and exhibition centres, pavilions,...
Gas appliances
23 Oct 2018

Swimming pools and spas: electrical bonding

The risk Most pools and spas are fitted with water circulating pumps and cleaning equipment powered by electric motors. Faults can occur in these motors or in the motor’s electrical wiring. This can expose bathers to the risk of electric shock. Signs of electric shock include a tingling sensation,...
Electrical installations
28 Aug 2018

GST withholding: what you need to know: Settlement Industry Bulletin Issue 81

August 2018 Changes have been applied by the Federal Government from 1 July 2018, regarding the liability for the goods and services tax (GST). Purchasers of new residential premises and new residential subdivisions, where the transaction is a taxable supply, are now required to withhold the GST...
Buying a property
22 Aug 2018

Real estate consumer publications

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
10 Aug 2018

Small and special retail shops

Retailers wishing to trade as a small or special retail shop must apply for a certificate. Please note: The online forms have a scheduled maintenance update at 2:30pm Friday 2 June. It may cause a slight disruption to the availability of the website and we apologise for any inconvenience. Small...
Trading hours
04 Jul 2018

Fitness Industry review

WA Fitness Industry Code of Practice review Community and fitness industry feedback has recently been sought on the experience and operation of the Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA) (Fitness Code). The Fitness Code commenced on 1 July 2021 and replaced the Fair...
Consultations
30 May 2018

Smoke alarm laws

Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
01 May 2018

Egg labelling

Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
26 Apr 2018

Working in the roof space

WATCH
The roof space of your home can be a very dangerous area. There are serious electrical hazards in roof spaces and the potential for electric shocks is high. Hazards can include: exposed live electrical conductors or wiring; unenclosed joints in conductors; deteriorated electrical cabling (often...
Electrical installations
16 Apr 2018

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Publications

Safety bulletin - 01/2021 - Hazards associated with the use of e-cigarette devices

READWATCH
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021

Licence Reform program

READ
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

Compliance and enforcement policy 2015

READ
The Building and Energy’s Building Compliance (B&E Building Compliance) compliance and enforcement policy: The B&E Building Compliance will effectively monitor and enforce compliance with the building service Acts through risk-based, intelligence-led activities founded on the principles set out in this policy.
Building and Energy
Policies
15 Dec 2020

Camping safely with gas

READ
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Portable gas...
Building and Energy
Brochure
18 Nov 2021

Motor vehicle consignment sales review 2020 public consultation paper

READ
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020

Annual Report 2019-2020

The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020

Prepaid funerals checklists

READ
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021

Fire and emergency information for short-term rental guests

READ
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020

State-wide cladding audit report

READ
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020

Plumbing complaint form

READ
Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be...
Building and Energy
Form – application
29 Sep 2023

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Announcements

Commissioner's Blog: Know your rechargeable battery risks

If you have a mobile phone, laptop, electric toothbrush, eScooter, eBike, any power tools, or solar power backup storage, you need to know how to reduce potentially deadly fire risks lurking in their batteries. These common household items use rechargeable lithium-ion batteries which can be highly flammable. If these batteries are used incorrectly, or are damaged, they can overheat, explode and...
Consumer Protection
Media release
08 Nov 2023

Electrician fined after home owner receives electric shocks – Nicola Terrigno

Supervising electrician did not check apprentice’s wiring work Transposed conductors caused earthed metal objects to become live Potential for serious or even fatal injuries A Bridgetown home owner was lucky to avoid serious injury after receiving multiple electric shocks from a dangerous wiring error that a Manjimup electrician failed to detect. Licensed electrical worker Nicola Terrigno (...
Building and Energy
Media release
08 Nov 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
07 Nov 2023

Commissioner's Blog: Hotel hackers - scam alert for holidaymakers

If you’re looking forward to a dream holiday, then watch out for a sophisticated new scam that could risk it turning into a nightmare. Consumer Protection’s WA ScamNet team is warning travellers about unexpected messages from their accommodation providers seeking additional credit card verification, as it could be the work of scammers who have hacked into the hotel’s computer system. This two-...
Consumer Protection
Media release
01 Nov 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 November 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per...
Consumer Protection
Media release
31 Oct 2023

Warning for Coldplay fans still searching for tickets

Danger of fans paying too much for resale tickets, or being scammed Consumer Protection investigating 121 individuals suspected of ticket scalping Only buy resale tickets through the authorised ticket seller's resale page Coldplay fans desperate to secure a ticket to sold out concerts at Optus Stadium next month are being warned against buying resale tickets online. As the countdown to the...
Consumer Protection
Media release
26 Oct 2023

Commissioner's Blog: Better safe than scary this Halloween

Halloween has become increasingly popular in Western Australia, with many people using the occasion to dress up, decorate their homes and go trick-or-treating. To ensure your night doesn’t end with a fright, there are some simple steps you can take to protect yourself and your family from harm. An urgent recall was recently issued for a range of temporary colour hair spray in various colours as...
Consumer Protection
Media release
25 Oct 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 25 October 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by 34 cents per...
Consumer Protection
Media release
24 Oct 2023

Commissioner's Blog: Your rights on cancelled flights

Ask any traveller about their top travel peeves and cancelled or delayed flights are likely to feature highly on the list, given their potential to throw holiday plans and itineraries into turmoil. Flight cancellations and delays are among the most complained about issues to Consumer Protection – in the 2022/23 financial year, we received 530 complaints about flights being cancelled and 47...
Consumer Protection
Media release
18 Oct 2023

Explosion risk from South West electrical work

Electrician installed chargers near exposed lead-acid battery bank Risk of chargers igniting hydrogen produced by recharging batteries Electrician also submitted incorrect compliance documents A South West electrician has been ordered to pay $11,000 in fines and costs for a dangerous installation that could have caused a hydrogen explosion. Following prosecution by Building and Energy, the...
Building and Energy
Media release
18 Oct 2023

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