Landlord / lessor

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If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the premises. The order can be enforced with a warrant authorising a bailiff to evict them. If the Magistrates Court makes an order that the...
When a tenancy ends
Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
The lessor can ask a prospective tenant to complete an application form to help them assess the suitability of a tenant. A lessor can also look in a tenancy database . If they do they must let the prospective tenant know, in writing, which database they use and if they find any information. A...
Beginning a tenancy
During the 1970s and early 80s, joints in electrical cables in ceiling spaces of dwellings and buildings were often only wrapped in insulating tape. The insulating tape dries out over time and may have fallen away, presenting an electric shock risk to persons who enter the ceiling space. Where a...
Electrical installations
A security bond is a payment made in advance by a tenant to cover any costs for which the tenant may be liable at the end of the tenancy, such as damage to the property or chattels, outstanding water usage charges or unpaid rent. When a tenant pays the bond, the lessor must give a receipt on the...
Bonds
There are a number of notices designed to help the lessor, property manager and tenant/s deal with various issues. Only issue a notice after you have tried to negotiate the problem or dispute with the other person. Standard forms and notices When a notice is served, proper procedures must be...
Notices and condition reports
Status: Closed 17 May 2012 The Residential Tenancies Amendment Act 2011 was passed by the Western Australian Parliament in November 2011. The act will substantially amend existing tenancy obligations under the Residential Tenancies Act 1987 . The Act was the result of extensive research and...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Tenants must be given receipts/records of any payments they make, unless rent is paid online or by an automated payment. Bond After the landlord/lessor has lodged the bond , the bond administrator will send a record of payment directly to the tenant/s. If the tenant does not receive the record from...
Rent and other payments

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Publications

Information about the use of these forms are available from the following pages: Storing abandoned goods from a rental property Disposal of abandoned goods at a rental property Please be aware a...
Consumer Protection
Form – application
01 Nov 2016
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
5 November 2015 A lessor has been fined $24,000 after the Consumer Protection Division of the Department of Commerce (Consumer Protection) prosecuted him for breaches of the Residential Tenancies Act...
Consumer Protection
Bulletin
18 Nov 2015
FAQs – licensed agents Why an electronic submission system? Electronic transactions or eTransactions gives you the ability to submit tenancy bond lodgements, variations (tenant and lessor changes)...
Consumer Protection
Fact sheet
01 Sep 2017
Portable swimming pool safety considerations Q. What are some of the safety issues associated with portable swimming pools? A. Drowning of young children under five years of age in portable pools is...
Consumer Protection
Fact sheet
12 Feb 2015
What types of internal window coverings are a safety hazard for children?
Consumer Protection
Fact sheet
09 Aug 2016
19 October 2014 The Department has developed an app based on residential tenancy laws, to provide tenants with information about their rights and responsibilities. The app contains handy tools to...
Consumer Protection
Bulletin
18 Jun 2015
10 October 2014 Don’t leave it ‘til it’s too late! Compulsory Professional Development (CPD) is a requirement for renewing a real estate and business agent’s licence or a sales representatives/...
Consumer Protection
Bulletin
18 Jun 2015
11 September 2014 A South Perth real estate agency and its former property manager have been fined by the State Administrative Tribunal (SAT) for breaching the Real Estate and Business Agents Act in...
Consumer Protection
Bulletin
18 Jun 2015

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Announcements

A Kalgoorlie real estate agency and its licensee have been reprimanded, fined $8,000 and the agent suspended from holding a licence and triennial certificate for nine months by the State Administrative Tribunal (SAT) after making an illegal withdrawal from the agency’s trust account. Vasad Pty Ltd , trading as Fyson & Associates , and its licensee Christopher Hugh Fyson faced disciplinary...
Consumer Protection
Media release
23 Sep 2015
With Commissioner for Consumer Protection Anne Driscoll In July 2014 Consumer Protection saw a growth in mould issues, raised mostly by tenants but also by landlords and property managers in WA. The seasonal spike, also seen in 2013, can be attributed to cooler, wetter weather and means we’re expecting similar figures around now and in the months up to October. Mould is a fungus that thrives on...
Consumer Protection
Department News
11 Aug 2015
With Commissioner for Consumer Protection Anne Driscoll... In the last 15 years at least 14 children under nine years old have died from domestic furniture falling on them in Australia. Anyone who has been around small children will know that they like to climb on furniture, however if freestanding items such as bookcases, drawers or wardrobes fall, they can trap, crush or suffocate a child...
Consumer Protection
Department News
24 Jul 2015
Some WA homes and business premises may be facing a serious fire risk if they have had sub-standard electrical cabling installed which is not replaced soon. In August last year, the inferior cabling imported by Infinity Cable Co Pty Ltd (in liquidation) was the subject of a national recall, with about 40,000 homes and businesses believed to be affected throughout Australia. The cabling does not...
EnergySafety
Media release
17 Jun 2015
A Sydney-based property management company has been fined a total of $9,000 by the Perth Magistrates Court after advertising properties for rent and managing them on behalf of their owners without being licensed in Western Australia, as well as failing to lodge two bonds with the Bond Administrator. H and Z Group Pty Ltd , trading as Asset HQ Property Management Specialists , had lodged an...
Consumer Protection
Media release
23 Mar 2015
A property manager working for a Shenton Park real estate agency has been banned permanently from working in the industry and fined $20,000 for making illegal withdrawals from the agency’s trust account. Jenelle Lee Maslin of Innaloo, who is a registered real estate sales representative, made 14 unauthorised withdrawals from the agency’s trust account amounting to almost $30,000 between January...
Consumer Protection
Media release
11 Mar 2015
Only four months after its official launch, Consumer Protection’s iRentWA smartphone app is proving extremely popular with WA tenants. So far the app has been downloaded by 4,175 iPhone and Android phone users, giving them essential information on tenancy laws and handy tools to help them manage their tenancy. Commissioner for Consumer Protection Anne Driscoll is confident the app will help...
Consumer Protection
Media release
29 Jan 2015
Tenancy regulations have changed which require tenants to be given vital information about potential hazards for children in the home. The regulations which underpin the Residential Tenancies Act mean that tenants must be given an information sheet outlining their key rights and obligations at the beginning of a new tenancy. Commissioner for Consumer Protection Anne Driscoll said that the forms...
Consumer Protection
Media release
23 Jan 2015
Free app provides handy information for tenants Useful reminders and other tools help tenants know their legal rights Western Australian tenants will be able to manage their tenancy at the click of a button thanks to a new smartphone app launched today. Commerce Minister Michael Mischin said the free app would help tenants easily calculate the maximum amount they might have to pay a landlord...
Consumer Protection
Media release
08 Oct 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014

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