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Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
CPD modules from last year are available online to help you meet your compulsory professional development requirements. There is a new topic each year. The topics are selected to assist licensees and registrants to update their knowledge of industry developments, legislative changes and work...
Settlement agents and conveyancers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations
The model rules are a standard set of rules that have been developed for use by associations who do not wish to develop their own rules. These rules meet all the requirements of the Act and provide a suitable governance framework for an incorporated association. If your association chooses to use...
Running an association
CPD modules from the past three years are available online to help you meet your requirements under the Real Estate and Business Agents Act 1978. There is a new topic each year. These topics are selected to assist licensees and registrants to update their knowledge of industry developments,...
Real estate agents and sales representatives
The following are the forms and publications for Charities. Forms: Annual statement - Charitable collections Application for a charitable collections licence Application for special approval of auditor (charities) Application for street appeal Perth metro Application to renew a charitable...
Apply for a charity licence
As an alternative to post or email, licence, registration or certificate (authorisation) holders (including companies and partnerships, where applicable) can use the Department’s online change of contact system. To use the system you will need to have: Your current authorisation number You can find...
Occupations requiring licensing
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
Identity fraud and scams are increasingly prevalent throughout the community, and the property industry is not immune to falling victim to such events. Bogus sellers Two highly publicised incidents in September 2010 and March/April 2011 resulted in properties being sold in Western Australia without...
Property scams, fraud, and identity checks
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
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Publications

Building and Energy
Reports
06 Nov 2019
30 October 2019 Time is running out - have you completed your 2019 CPD points? With just two months remaining for the 2019 calendar year, Consumer Protection reminds you to check your Compulsory...
Consumer Protection
Bulletin
01 Nov 2019
31 October 2019 Uninhabitable tenancy complaints on the rise Consumer Protection has recently received a high number of complaints regarding unacceptable living conditions in rental properties, many...
Consumer Protection
Bulletin
31 Oct 2019
This directory contains licence holders licensed to perform all restricted asbestos work in accordance with Part 5 of the Occupational Safety and Health Regulations 1996. Please refer to the Licence...
WorkSafe
Information
29 Oct 2019
This directory contains licence holders licensed to perform all restricted asbestos work in accordance with Part 5 of the Occupational Safety and Health Regulations 1996. Please refer to the Licence...
WorkSafe
Information
29 Oct 2019
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in June 2019. “Naming” is the public identification of a trader reasonably suspected of contravening the Australian...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Disclosure Policy was reviewed and updated in September 2019. In the course of its operations, Consumer Protection obtains or has access to a wide range of information. Some...
Consumer Protection
Policies
24 Dec 2019
The Consumer Protection Media Policy was reviewed and updated in January 2019. The Media Policy provides all Consumer Protection officers with guidelines about which officers are authorised to...
Consumer Protection
Policies
24 Dec 2019
Building Services Board policy for applying for registration under mutual recognition legislation.
Building and Energy
Policies
21 Oct 2019
Commonly reported trust account audit qualifications for settlement agents and how to deal with them The following list of questions are commonly reported and should be used as a guide. 1. Monthly...
Consumer Protection
Fact sheet
27 Sep 2019

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Announcements

Axedale Holdings Pty Ltd, trading as Shaw’s Cartage Contractors, was fined in relation to the deaths of two labourers. The deaths were caused by falling concrete tilt-up panels at a Perth construction site. Axedale, among three parties charged, pleaded guilty to failing to ensure the safety of workers, and that failure causing the death of Joseph McDermott and Gerard Bradley. The fine totalled $...
WorkSafe
Media release
18 May 2018
Construction Contracts Act videos and fact sheets Building and Energy has undertaken a full redesign of the section of our website which provides information and guidance to industry and the general public in respect of the Construction Contracts Act 2004 (the CCA). The CCA establishes a process through which construction sector participants can access fast, cost effective dispute resolution...
Building and Energy
Department News
09 May 2018
The department is currently experiencing call quality issues, including calls dropping out, with telephone services to its Cannington office. This problem affects all numbers, including 1300 ones. If you are trying to contact a branch or business unit situated at our Cannington office, we recommend that you email your query to them using the relevant email address found on our Contact information...
Corporate
Department News
20 Mar 2018
A Cannington company and one of its directors have been prosecuted by the Building Commissioner and fined a total of $6,000 for registration offences the company committed while contracting for the fit-out of a Wellard fast food outlet in 2014.
Building and Energy
Media release
13 Mar 2018
The WA Government has announced a review to improve security of payments for subcontractors in Western Australia's building and construction industry, and the establishment of an Industry Advisory Group (IAG).
Building and Energy
Department News
23 Feb 2018
Esperance builders FGS Contracting Pty Ltd (BC101335) and Ryan Wayne Franceschi (BP101345), who is the company’s sole director and nominated supervisor, have been fined $5,000 each and are no longer registered builders in Western Australia.
Building and Energy
Media release
23 Feb 2018
Western Australian builder Choiceliving (WA) Pty Ltd (BC101237 – suspended) has today voluntarily entered into external administration.
Building and Energy
Media release
30 Jan 2018
Building Commissioner Ken Bowron has suspended Choiceliving (WA) Pty Ltd’s (BC101237) building contractor registration due to concerns about the company’s financial status.
Building and Energy
Media release
25 Jan 2018
Karrinyup licensed plumbing contractor Joseph Travaglini (PL5037) has been fined $1,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building and Energy
Media release
25 Jan 2018
Fremantle registered builder D2R Pty Ltd (BC14008) and its sole director and nominated supervisor Andrzej Zubowicz (BP6530), of Hamilton Hill, have been fined $5,000 each by the Building Services Board for negligent conduct. The conduct related to contracts the company entered into in 2015 for the construction of four residential units in Joondanna valued at $1.3 million and a granny flat and...
Building and Energy
Media release
10 Jan 2018

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