Licence holders

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Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
Identity fraud and scams are increasingly prevalent throughout the community, and the property industry is not immune to falling victim to such events. Bogus sellers Two highly publicised incidents in September 2010 and March/April 2011 resulted in properties being sold in Western Australia without...
Property scams, fraud, and identity checks
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection was seeking the views of the community and industry in regards to proposed reforms to the regulation of fees for settlement agents and land valuers. Status: Closed 31 July 2014 We urge all those interested in this area to read the consultation paper and put in a submission by...
Consultations and reports
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer protection regularly produces and updates publications about property industry laws and licensing. the below links will provide you with settlement agent specific information. Publications Auditing settlement agents CPD for settlement agents Consumer real estate publications Code of...
Settlement agents and conveyancers
You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition If you need assistance please contact the licensing branch via: Telephone: 1300 304 064 8.30am – 5pm Monday to Friday (excl Public...
Occupations requiring licensing
Search for a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent or debt collector. You can also see if your favourite electrician (issued by Energy Safety ), gasfitter (issued by Energy Safety ) or plumber (issued by Plumbers Licensing Board ) is...
Licence and registration search
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection

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Publications

To enable the renewal application to be assessed prior to your licence expiring, please complete both pages of this form and return it before the expiry date. A late fee of an additional 25% of the...
Consumer Protection
Form – application
25 Aug 2017
Who needs to hold a car market operator registration Anyone who carries on the business of providing the premises for a car market must hold a car market operators registration. A car market means a...
Consumer Protection
Form – application
29 Aug 2017
Who can apply to change authorised premises A motor vehicle dealer, repair business or car market operator who intends to add new premises to the existing licence, move from current premises to new...
Consumer Protection
Form – application
29 Aug 2017
What do I need to complete an application To apply for a duplicate licence you must complete the application form and provide all relevant supporting documentation as follows: complete all of the...
Consumer Protection
Form – application
24 Aug 2017
Commonly reported trust account audit qualifications and how to deal with them The following list of questions are commonly reported and should be used as a guide. 1. Monthly bank reconciliations not...
Consumer Protection
Fact sheet
16 Jun 2017
Recently WorkSafe has seen scaffolding where damaged components and unsafe practices were used in the erection of the scaffold. These included broken connection lugs and components secured with wire...
WorkSafe
Bulletin
07 Apr 2017
A checklist for removing non-friable (bonded) asbestos, for both licenced asbestos removalists and for those removing small quantities (less than 10 m2) who do not require a licence.
WorkSafe
Checklist
31 Mar 2017
Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
FAQs have been developed to assist agents in their compliance with the amended Code. Guidance note - Client identification verification and real estate fraud prevention. The Settlement Agents' Code...
Consumer Protection
Code of conduct
05 Oct 2016
Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
12 Oct 2016

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Announcements

A Padbury motor vehicle repairer who failed to disclose his criminal convictions has been reprimanded and banned from working in the industry in WA by the State Administrative Tribunal (SAT). Ean Jacob Rozario was deemed to be unfit to be the holder of a motor vehicle repairer’s certificate for failing to comply with a condition of his licence which required him to submit a National Police...
Consumer Protection
Media release
09 Jun 2017
Catastrophic failure to manage a trust account and trading without a licence for three months has resulted in a WA real estate agent being fined $8,000 plus $832 in costs. Amanda Jones, formerly trading as Ray White Manjimup Districts, has pleaded guilty to nine charges, under the Real Estate and Business Agents Act. There were: seven charges of failing to correctly balance her trust account each...
Consumer Protection
Media release
03 Mar 2017
Online licensing to save time and money for businesses and tradespeople. Electronic lodgement of notices will reduce overheads for industry.
Building Commission
Department News
12 Oct 2016
Licensing and registration for more than 40 occupations in Western Australia is beginning to move online, providing a productivity boost to businesses and tradespeople and millions of dollars in savings for taxpayers over the next few years. Licence applications for electricians, gas fitters, plumbers, builders, real estate agents, motor vehicle dealers and repairers is currently a time consuming...
Consumer Protection
Media release
11 Oct 2016
A registered real estate sales representative has been fined a total of $8,000 and given a criminal conviction by the Joondalup Magistrates Court for managing a property without an agent’s licence as well as for breaching tenancy laws. Ebony Te Whakaaronga Cheetham of Clarkson was convicted in her absence on 22 April 2016 and also ordered to pay costs of $700. In December 2013 Ms Cheetham offered...
Consumer Protection
Media release
28 Apr 2016
On 23 November the State Administrative Tribunal found that Centex Australasia Pty Ltd and Mr Rick Bantleman had breached section 7(1) of the Code of Conduct for Agents and Sales Representatives 2011 (WA) by not acting fairly and honestly. On 21 April 2017, the Court of Appeal overturned this decision and dismissed the case against Mr Bantleman and Centex Australasia Pty Ltd. Media contact (...
Consumer Protection
Media release
28 Apr 2017
A real estate agent has had his licence suspended for a year and has been fined $10,000 after being reprimanded by the State Administrative Tribunal (SAT) for mismanaging the agency’s trust accounts. This penalty took into account the eighteen months in which he did not perform the duties of a licensed agent immediately prior to the SAT decision. Steven Charles Webster , who was sole Director of...
Consumer Protection
Media release
11 Dec 2015
The State Government has announced reforms for building in bushfire-prone areas of Western Australia. The Department of Fire and Emergency Services has prepared a map which identifies the bushfire-prone areas across the State. A bushfire hazard assessment will be required for new homes in areas identified as bushfire-prone on the map. The assessment will determine the level of construction...
Building Commission
Department News
07 Dec 2015
With Acting Commissioner for Consumer Protection Gary Newcombe... Consumer Protection is seeking feedback on various options for changes to the laws regulating the buying, selling and repair of motor vehicles in Western Australia. These laws impact consumers who buy motor vehicles (including cars, caravans, camper vans and motor cycles) from dealers, as well as consumers who have any of these...
Consumer Protection
Department News
19 Nov 2015
Consumer Protection has taken action against a training provider offering courses in high risk work who has failed to provide the services which include submitting a licence application for workers who have completed the training. A & J Training and Assessing Pty Ltd, of Mandurah, and its sole Director Andre Edward Bucci , have entered into an enforceable undertaking requiring him to provide...
Consumer Protection
Media release
01 Oct 2015

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