Licence holders

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Participants operating outside of the Western Australia, or in its remote and regional areas, will be given adequate opportunities to obtain their CPD points. A remote participant is any participant whose principal place of business falls outside a 100 km radius of Perth or Busselton. To assist...
Settlement agents and conveyancers
Each year, participants must obtain six CPD points by completeing selected activities. Consumer Protection reviews the needs of the industry annually and prescribes the core and elective CPD subjects for the coming year. Only Consumer Protection approved activities can attract CPD points. Training...
Settlement agents and conveyancers
Consignment trust accounts Before taking any vehicle under a consignment agreement, the dealer must be permitted to do so in accordance with their licence and have opened a 'Consignment Trust Account' in which to deposit the funds. Licence Dealers must obtain the Commissioner’s approval to remove...
Auditing motor vehicle dealers
Key requirements under the Motor Vehicle Dealers Act As a licensed motor vehicle dealer you must: Ensure your licence is current and that you have a current certificate of authorised premises for your place of business. Ensure that the motor vehicle salespersons and yard managers you employ have a...
Motor vehicle sellers
Motor vehicle salesperson's licence What is a motor vehicle salesperson? A salesperson is someone who is employed or engaged by or on behalf of a dealer to buy or sell motor vehicles. A salesperson's licence is needed if you: Buy or sell vehicles (e.g. write up purchase contracts). Complete sales...
Motor vehicle sellers
Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed 29 February 2012 Information on current...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
National licensing (NOLs) in Western Australia On 13 December 2013 the Council of Australian Governments (COAG) decided not to proceed with national occupational licensing. Status: Closed 30 September 2013 Information session A public information session on the current status of the national...
Consultations and reports
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople

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Publications

Recently WorkSafe has seen scaffolding where damaged components and unsafe practices were used in the erection of the scaffold. These included broken connection lugs and components secured with wire...
WorkSafe
Bulletin
07 Apr 2017
A checklist for removing non-friable (bonded) asbestos, for both licenced asbestos removalists and for those removing small quantities (less than 10 m2) who do not require a licence.
WorkSafe
Checklist
31 Mar 2017
Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
The Settlement Agents' Code of Conduct is also available on the Department of Justice's website. Please note: Form 1: Pages 19 to 21 of the Code of Conduct Form 2: Pages 21 to 24 of the Code of...
Consumer Protection
Code of conduct
02 Jul 2018
Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
22 February 2016 The majority of real estate complaints lodged with the department involve residential tenancy or property management matters. Often these matters should not have occurred in the...
Consumer Protection
Bulletin
09 Mar 2016
4 February 2016 The Department of Commerce wishes to notify agents and property managers of some recent changes by the Magistrates Court and Australia Post in relation to their services. Increase in...
Consumer Protection
Bulletin
05 Feb 2016
29 January 2016 As outlined in e-bulletin issue 53 , the regulation of fees will cease as of 3 February 2016. Settlement agents are able to determine the fee structure to charge their client for...
Consumer Protection
Bulletin
29 Jan 2016

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Announcements

With Acting Commissioner for Consumer Protection Gary Newcombe... Consumer Protection is seeking feedback on various options for changes to the laws regulating the buying, selling and repair of motor vehicles in Western Australia. These laws impact consumers who buy motor vehicles (including cars, caravans, camper vans and motor cycles) from dealers, as well as consumers who have any of these...
Consumer Protection
Department News
19 Nov 2015
Consumer Protection has taken action against a training provider offering courses in high risk work who has failed to provide the services which include submitting a licence application for workers who have completed the training. A & J Training and Assessing Pty Ltd, of Mandurah, and its sole Director Andre Edward Bucci , have entered into an enforceable undertaking requiring him to provide...
Consumer Protection
Media release
01 Oct 2015
Consumer Protection and WorkSafe would like to remind the community and travel industry about the importance of having an alert driver on express coach or bus services going from Western Australia to Victoria for the AFL Grand Final. Acting Commissioner for Consumer Protection Gary Newcombe said footy fans from Perth, heading across the Nullarbor, should seek assurances from coach or bus charter...
Consumer Protection
Alert
29 Sep 2015
A Kinross man who was the subject of a joint public warning by the Building Commission, Energy Safety and Consumer Protection in August has registered a new business name, prompting a renewed call for consumers to be vigilant when engaging anyone to carry out plumbing or gasfitting services. Last month’s warning stated that Hajir Mobin , trading as Danny’s Plumbing and Gas Services , may be...
Consumer Protection
Media release
07 Sep 2015
An unlicensed car dealer was fined $3,000 and ordered to pay costs of $3,400 by the Joondalup Magistrates Court on 10 July 2015. Robert Mark Thompson of Carramar had purchased 18 vehicles and sold 15 from October 2012 to April 2014 without having a licence as required by the Motor Vehicle Dealers Act. Mr Thompson was found guilty after Magistrate Gluestein rejected the defence argument that his...
Consumer Protection
Media release
13 Jul 2015
A Landsdale motor vehicle repairer has been fined $10,000 by the Joondalup Magistrates Court for operating his business after his licence had expired. Serugga Timothy Bukenya , trading as T.I.M Automotive Services , was also required to pay costs of $4,783 after being convicted on 19 June 2015 of breaching the Motor Vehicle Repairers Act. Mr Bukenya, who was originally granted a licence in 2010,...
Consumer Protection
Media release
22 Jun 2015
With Acting Consumer Protection Commissioner David Hillyard If you’re applying for a loan online the last thing you need is to lose money in the process but unfortunately that’s what has been happening to a number of people here in the West and over East. In the last few weeks consumers have contacted WA ScamNet at Consumer Protection after being defrauded by scammers posing as Mercury Money – a...
Consumer Protection
Department News
19 Jun 2015
A Wanneroo real estate agency and its licensee have been reprimanded and fined a total of $3,000 by the State Administrative Tribunal (SAT) over errors in accounting for the agency’s trust account. Urban WA Real Estate Pty Ltd and licence holder Robyn Angela Horsman were fined $1,500 each on 10 April 2015 and were ordered to pay total costs of $750. Consumer Protection took disciplinary action...
Consumer Protection
Media release
01 May 2015
A car yard has been fined $1,000 by the Bunbury Magistrates Court for selling a used vehicle while it was still under a repair order issued by Consumer Protection. Kavannaqc Pty Ltd , trading as Bunbury Car Warehouse , was also required to pay costs of $1,282 after pleading guilty on 23 April 2015 to breaching the Motor Vehicle Dealers Act. In March 2014, compliance officers from Consumer...
Consumer Protection
Media release
24 Apr 2015
The Perth Magistrates Court has given Westpoint Realty Pty Ltd (in liquidation) a $30,000 fine, its Director Norman Phillip Carey a $6,000 fine and ordered him to pay costs of $97,449 for making false or misleading representations to consumers. While handing down his decision on 12 March 2015, Magistrate Malone denied Mr Carey’s application for a spent conviction. Mr Carey was found guilty on 11...
Consumer Protection
Media release
13 Mar 2015

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