Licence holders

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The compulsory professional development (CPD) program is designed to increase the knowledge, skills and professionalism of those working in the settlement industry. The aim of the program is to increase Consumer Protection and promote consumer confidence in the settlement industry. The CPD program...
Settlement agents and conveyancers
The Settlement Agents Act 1981 (the Act) imposes serious obligations on the settlement industry and the way it operates. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or initiating disciplinary...
Settlement agents and conveyancers
Some licence applications, or documents required in support of an application, are required to be signed or certified by an authorised witness. Professions listed as authorised witnesses by the Oaths, Affidavits and Statutory Declarations Act 2005 include: Academic (post-secondary institution)...
Occupations requiring licensing
As a licensee or permit holder you must notify the Building Commission of a change in the residential or business address or mobile or landline telephone number within 14 days of the change. Please note : Late notification of changes may result in a penalty. How to notify Notification of changes to...
Change of address
The Motor Vehicle Repairers Act 2003 imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or...
Motor vehicle repairers
Not every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
Building disputes Disputes (building service or home building work contract complaints) Any person adversely affected by the carrying out of a regulated building service may lodge a complaint alleging that a building service has not been carried out in a proper and proficient manner or is faulty or...
Compliance and audit
A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
There are 29 classes of repair work for which a repairer's certificate can be granted. Motor vehicle repair businesses are no longer required to be licensed for each class of repair work undertaken. However, repair businesses must ensure any repair work is carried out or adequately supervised by a...
Motor vehicle repairers

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Publications

17 August 2015 Settlement agents are required to have their trust accounts for the year 1 July 2014 to 30 June 2015, or part thereof, audited by an auditor approved by the Consumer Protection...
Consumer Protection
Bulletin
03 Sep 2015
31 August 2015 Amendments to the Residential Tenancies Regulations 1989 (the RT Regulations) have been gazetted in the Government Gazette of 21 August 2015 . The changes come into effect on various...
Consumer Protection
Bulletin
01 Sep 2015
7 August 2015 The Department of Commerce (the Department) would like to advise settlement agents of an increase in the information contained within the Property Interest Report (PIR) issued by...
Consumer Protection
Bulletin
11 Aug 2015
7 August 2015 The Department of Commerce (the Department) would like to advise agents of additional information contained within the Property Interest Report (PIR) issued by Landgate. The PIR now...
Consumer Protection
Bulletin
11 Aug 2015
15 June 2015 As cooler and wetter weather approaches, property managers should consider reminding their lessors to undertake pre-emptive seasonal maintenance. Preventative measures can decrease the...
Consumer Protection
Bulletin
18 Jun 2015
10 June 2015 The Department of Commerce (the Department) calls on agents to be vigilant in keeping a close eye on the operation of the agency’s trust account in light of two recent cases. The two...
Consumer Protection
Bulletin
08 Sep 2017
Input wanted during review of property industry rules - 27 May 2013 The Department of Commerce has released a discussion paper which reviews the property industry Codes of Conduct. The paper aims to...
Consumer Protection
Bulletin
10 Jun 2015
SCAM ALERT: Government Officer Impersonated - 12 April 2013 A licence applicant recently informed the Department they were contacted by someone impersonating a Consumer Protection licensing officer...
Consumer Protection
Bulletin
10 Jun 2015
Ascertain pertinent facts through a Certificate of Title - 10 July 2013 Licensed land valuers (valuers) are reminded of their obligation to determine and verify pertinent facts through a Certificate...
Consumer Protection
Bulletin
10 Jun 2015
Land Valuers Licensing (Remuneration) Notice 2013 - 18 September 2013 The Minister for Commerce has approved the Land Valuers Licensing (Remuneration) Notice 2013 (the Notice) prescribing the maximum...
Consumer Protection
Bulletin
10 Jun 2015

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Announcements

An unlicensed motor vehicle dealer and repairer has been fined a total of $12,000 by the Armadale Magistrates Court for operating a business without the proper licences. Terrence John Tanner of Kelmscott had bought and sold numerous vehicles between July 2012 and July 2014 without having a dealer’s licence as required by the Motor Vehicle Dealers Act. He was fined $10,000 for this offence on 23...
Consumer Protection
Media release
24 Oct 2014
Consumer Protection is warning WA drivers not to respond to a scam email inviting them to renew their licence via PayPal. The Department of Transport has received reports of their customers receiving a fake email purportedly from PayPal asking recipients to renew their drivers licence by following a link provided in the email itself. Customers are then asked to provide their name, address, mother...
Consumer Protection
Media release
09 Oct 2014
A settlement agent has been cautioned by the State Administrative Tribunal over the misuse of his trust account. Sydney James Chesson , trading as Master Settlements of St Georges Terrace Perth, had used his trust account for transactions which were not for the purpose of a settlement, a breach of the Settlement Agents Act. In issuing a caution on 30 September 2014 rather than imposing a fine,...
Consumer Protection
Media release
07 Oct 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
A Rockingham car dealer, its Director and a sales representative have been fined a total of $19,400 and ordered to pay Court costs of $7,263 by the Rockingham Magistrates Court after making false and misleading statements regarding the warranty on a used vehicle. All Commercials Pty Ltd , its Director/yard manager and a sales representative were charged by Consumer Protection for being in breach...
Consumer Protection
Media release
23 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Consumer Protection has issued an alert concerning the illegal fundraising activities in Western Australia of an unlicensed breast cancer charity. Reports that Breast Cancer Australia (BCA) has been selling raffle tickets to WA consumers via a telemarketing and doorknocking campaign has prompted this alert. Apart from its unlicensed status, the BCA is also not a current permit holder to conduct...
Consumer Protection
Media release
16 Sep 2014
A motor vehicle repairer has been fined $5,000 by the Armadale Magistrates Court for operating their business after failing to fulfil the basic requirements to renew their licence. Norton Enterprises (WA) Pty Ltd , trading as Beemer Motor Workshop of Maddington, pleaded guilty on 11 September 2014, was fined $5,000 and ordered to pay Court costs of $623. Beemer Motor Workshop was first granted a...
Consumer Protection
Media release
12 Sep 2014
A South Perth real estate agency and its former property manager have been fined by the State Administrative Tribunal (SAT) for breaching the Real Estate and Business Agents Act in the management of two rental properties and the operation of their trust accounts. Prosser Real Estate Pty Ltd , trading as Swan River Real Estate , was fined a total of $15,000 and ordered to pay Court costs of $2,500...
Consumer Protection
Media release
10 Sep 2014
A motor vehicle repairer has been fined $10,000 by the Busselton Magistrates Court for operating without a licence. Richard Lenard James , trading as James Smash Repairs of Busselton, pleaded guilty and was fined on 19 August 2014. Mr James continued to operate his repair business without a licence, despite being warned by Consumer Protection which had attempted to assist him in obtaining a...
Consumer Protection
Media release
20 Aug 2014

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