Product safety

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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Due to the rising number of incidents, the Australian Competition and Consumer Commission (ACCC) and consumer protection agencies around Australia encourage all traders to consider their products and the risk to consumers of toppling furniture. Toppling furniture—understanding the risks Many may be...
Product safety for business
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
The Consumer Protection Awards 2018 The Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, organisations, businesses, local governments, journalists and media outlets that have made gains in increasing awareness of consumer issues, provided...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Energy Safety , Consumer Protection and the Building Commission are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty...
Electrical installations
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
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Publications

It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
09 Sep 2016
What types of internal window coverings are a safety hazard for children?
Consumer Protection
Fact sheet
09 Aug 2016
A summary of statistical information about electrical incidents in Western Australia.
EnergySafety
Reports
07 Apr 2015
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
EnergySafety
Brochure
30 May 2014
A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
Motor vehicle repairers and repair businesses operating in Western Australia are regulated under the Motor Vehicle Repairers Act 2003 (the Act). The Act requires all motor vehicle repair businesses...
Consumer Protection
Fact sheet
16 Aug 2017
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
29 May 2014

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Announcements

Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
A new national safety standard for decorative alcohol-fuelled (ethanol) burners will come into effect on 15 July 2017, replacing an interim ban on the products. The action to ensure the safety of portable table-top burners comes after reports of more than 100 injuries and 36 house fires in Australia since 2010 and at least three deaths overseas. WA first introduced an interim ban in December 2016...
Consumer Protection
Media release
12 Jul 2017
With Acting Commissioner for Consumer Protection David Hillyard Winter's here and as we try to keep warm in the cooler weather there are some annual safety messages to think about when buying or using products such as hot water bottles, heaters, electric blankets, wheat bags and pyjamas. Let’s start with hot water bottles. You might have one in the back of the cupboard but if it’s more than two...
Consumer Protection
Media release
16 Jun 2017
With Acting Commissioner for Consumer Protection David Hillyard If you’re a parent or carer, it’s highly likely you’ve heard all about, or seen too much of, ‘fidget spinners’. Alternatively, you may have noticed the novelty items for sale online or at stalls in shopping centres and we know there are also promotional giveaways where you get them for free. For anyone who isn’t sure what they are,...
Consumer Protection
Alert
16 Jun 2017
A safety investigation has been launched into the novelty items ‘fidget spinners’ following reports of injuries and concerns about some models which contain button batteries. Among the injury reports are an 11 year old boy in Victoria who suffered a serious eye injury from a model with sharp edges and a ten year old girl in the United States who swallowed one of the small parts. Product safety...
Consumer Protection
Media release
18 May 2017
With Acting Commissioner for Consumer Protection David Hillyard In the wake of the tragic death of a three-month-old in WA last month (February 2017) after he was left momentarily unattended in a baby swing, it is timely to recall the practices, items and environments considered safe for infant sleeping. The case here follows a similar episode in the UK in 2015 where a baby girl died in a bouncer...
Consumer Protection
Media release
31 Mar 2017
Consumer Protection is warning parents and carers of children to be aware of the dangers of treadmills in the home after a three year old girl from South Hedland suffered serious friction burns. Acting Commissioner for Consumer Protection David Hillyard said the accident highlights the risks of children having access to exercise machines. “Many children are seriously injured by friction burns...
Consumer Protection
Media release
27 Mar 2017
UPDATE 16/3/17 - Federal Government imposes an interim national product safety ban for 60-days. Details released by Minister for Small Business Michael McCormack MP The sale of portable decorative ethanol burners will be banned in Western Australia for another month in a bid to protect consumers from burns or fire incidents. Acting Commissioner for Consumer Protection Penny Lipscombe says the 30-...
Consumer Protection
Media release
17 Feb 2017
With Acting Consumer Protection Commissioner David Hillyard Consumers suffering allergic reactions to sunscreen or burns when wearing it have been reported in the media recently, so it seemed timely to provide some tips for buyers and users. We’re not skin specialists or cancer experts at Consumer Protection, which means we’ve sourced information from WA’s Department of Health and The Australian...
Consumer Protection
Department News
25 Jan 2017

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