Product safety

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Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations

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Publications

A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
Motor vehicle repairers and repair businesses operating in Western Australia are regulated under the Motor Vehicle Repairers Act 2003 (the Act). The Act requires all motor vehicle repair businesses...
Consumer Protection
Fact sheet
16 Aug 2017
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
29 May 2014
Consumer Protection
Fact sheet
13 Apr 2017
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
Safety rules: When Using Baby Bath Aids WARNING! Baby bath aids are NOT safety devices BEFORE you run the bath get a towel and the baby’s clothes prepared. Keep your baby within arm’s reach at ALL...
Consumer Protection
Brochure
16 Oct 2018

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Announcements

Consumer Protection WA has given its seal of approval to 270 Perth Royal Showbags after product safety inspectors checked about 1500 toys and novelty items that will be sold at the Claremont Showground. Commissioner for Consumer Protection David Hillyard says the majority of toys and novelty items have been ticked off as safe for kids to have bags of fun with. “I’m pleased to announce that most...
Consumer Protection
Media release
31 Aug 2019
With Commissioner for Consumer Protection, David Hillyard Families, friends and the rural communities in which they live are mourning the deaths of two boys aged under ten who lost their lives recently in separate quad bike accidents in WA and Tasmania. The tragic accidents occurred on farms and involved rollovers, a common set of circumstances when we look at the statistics. On average, 16...
Consumer Protection
Media release
25 Apr 2019
A decorative alcohol-fuelled (ethanol) burner exploded in a suburban backyard in Perth’s southern suburbs at the weekend, prompting a reminder to consumers that certain table-top models have been banned. The explosion on Saturday evening 27 April 2019 is believed to have been sparked by a burner being re-fuelled while still lit and injured four people, including a child, who were taken to...
Consumer Protection
Media release
02 May 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019
Now summer is officially over, our attention may soon turn to gas heaters and other gas appliances in the home. A recent safety alert affecting four popular gas heaters is a timely reminder that any gas equipment should be used and maintained correctly to avoid potentially dangerous consequences. Along with our colleagues at Building and Energy (formerly Energy Safety ), Consumer Protection is...
Consumer Protection
Media release
14 Mar 2019
A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy (formerly Energy Safety ) is urging owners of these gas heaters to stop using them immediately. The safety alert applies to: Regency i31 (purchased after 1 January 2010) supplied by...
Building and Energy
Media release
12 Mar 2019
A family in mourning over the death of a child from toppling furniture has won a Consumer Protection Award, along with a consumer advocate, a community support group and an ABC reporter. The winners were announced by Commerce Minister John Quigley during a presentation breakfast at the University Club of WA. Reef Kite was almost two years old when he was killed in October 2015 when a chest of...
Consumer Protection
Media release
06 Mar 2019
Many of us have fond memories of splashing around in a portable pool as a child and, as the weather warms up, we’ve launched a campaign to remind parents and carers to make these pools safe. Portable pools – ranging from small blow-up or plastic paddling or kiddie pools to bigger wading pools, inflatable spas or high-sided flexible plastic pools on a frame – can be popular in summer as a cheap...
Consumer Protection
Media release
15 Nov 2018
On average one child dies from a portable pool-related drowning every year in Australia, while others need hospital treatment and may be left with severe brain injuries. These statistics have prompted Australian Consumer Law and product safety regulators to join forces with Royal Life Saving Society - Australia to remind parents and carers to make portable pools SAFE. Portable pools – ranging...
Building and Energy / Consumer Protection
Media release
15 Nov 2018
The State Government and Royal Life Saving Society - Australia have launched a national campaign to warn consumers about the dangers of portable pools this summer. Tragically, on average, one child dies from drowning in a portable pool every year, with others needing hospital treatment and some suffering from permanent brain damage. The Don't Duck Out, Make It SAFE initiative includes four key...
Building and Energy / Consumer Protection
Media release
15 Nov 2018

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