Product safety

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Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations

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Publications

Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
Motor vehicle repairers and repair businesses operating in Western Australia are regulated under the Motor Vehicle Repairers Act 2003 (the Act). The Act requires all motor vehicle repair businesses...
Consumer Protection
Fact sheet
16 Aug 2017
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
29 May 2014
Consumer Protection
Fact sheet
13 Apr 2017
A short brochure providing information about Consumer Protection’s Product Safety Unit's website.
Consumer Protection
Brochure
27 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014
Safety rules: When Using Baby Bath Aids WARNING! Baby bath aids are NOT safety devices BEFORE you run the bath get a towel and the baby’s clothes prepared. Keep your baby within arm’s reach at ALL...
Consumer Protection
Brochure
16 Oct 2018
About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016

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Announcements

A national voluntary recall has been issued for water absorbing balls sold by a WA supplier as a toy which may pose a danger to children. The supplier, Alpak Trade Pty Ltd trading as Fremantle Water Beads , has agreed to withdraw the water expandable polymer balls or water beads from the marketplace, but many of the products have already been sold in WA. The voluntary recall is the result of...
Consumer Protection
Media release
09 Nov 2018
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
Local governments are working to clear a backlog of inspections of private pool safety barriers in the wake of an Ombudsman Western Australia report on children drowning. The law requires that WA local councils inspect private pools in their jurisdiction at least once every four years to ensure they have complying fences or other safety barriers. In last year’s investigation report on ways to...
Building and Energy
Media release
20 Sep 2018
Children will be spoilt for choice when more than 260 showbags go on sale at this year's Perth Royal Show, following a product safety tick of approval from Consumer Protection. Each year, the Royal Agricultural Society of Western Australia (RASWA) invites Consumer Protection inspectors to conduct the pre-show checks, ensuring the showbags' toys and novelties meet Australian product safety...
Consumer Protection
Media release
12 Sep 2018
With warmer weather on the way, West Australians are reminded that pools with water deeper than 30cm must have complying safety barriers to prevent child drownings. This is one of the key messages that the Department of Mines, Industry Regulation and Safety will share at this weekend’s Pool, Spa and Outdoor Living Expo . The department’s Building & Energy and Consumer Protection teams are...
Building and Energy
Media release
07 Sep 2018
Imported cosmetic eyeliners that contain 84 percent lead are being taken off store shelves throughout Australia with WA shoppers warned to be on the look-out. Consumer Protection said testing by NSW Fair Trading found that Hashmi Surmi Special and Hashmi Kohl Aswad eyeliners had dangerous levels of lead as well as containing other hazardous metals like arsenic, cadmium, chromium and mercury. It...
Consumer Protection
Media release
26 Jul 2018
Do you have a Vulcan Heritage or a Pyrox Heritage gas heater? People with Vulcan Heritage or Pyrox Heritage gas heaters in their homes need to get them checked by a qualified gas fitter immediately. Laboratory tests show that under certain conditions the heaters produce too much carbon monoxide. Particularly if homes have poor ventilation and bathroom exhaust fans or kitchen rangehoods are used...
Building and Energy
Alert
01 Jun 2018
Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018
A voluntary recall is underway of unsafe components of gate latches for swimming pool fences which can cause the gate to be locked in an open position, posing a potential drowning risk for children. The strike component is being recalled, contained in the following latches: SafeTech Top Pull Pool Gate Latch (Key Lockable) G8Safe Top Pull Pool Gate Latch (Key Lockable) SafeTech TriLatch (Key...
Building and Energy / Consumer Protection
Media release
29 Mar 2018
A study into the drowning risks associated with mermaid tails and monofins has found that they significantly hinder a child’s ability to swim and has recommended age restrictions and increased supervision for their use. The Perth-based review, conducted by The Royal Life Saving Society of Western Australia (RLSSWA) and funded by the Australian Competition and Consumer Commission (ACCC), tested...
Consumer Protection
Media release
18 Jan 2018

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