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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Residential Tenancies Act and Regulations were amended on 1 July 2013. An FAQ was developed to help you in understanding how the updated laws apply to your tenancy. How the laws apply to an individual tenancy depends on when the tenancy agreement started. The updated laws do not affect fixed...
Renting tools
In Western Australia workers have been killed by lightning, the most recent in 2014 when a backpacker working on a farm at Bruce Rock died after she was struck by lightning. Workers are most at risk working out in the open, on the sea or other waterways or sheltering under trees or other structures...
Environmental factors
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: OPEN, closing date Friday 16 December 2016 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding...
Consultations and reports
Refunds will be considered with reference to the particular circumstances, and the requirements of the Settlement Agents Act 1981 (“the SA Act”) and associated Regulations. Settlement Agent Licence applications and triennial certificate renewal applications Licence and triennial certificate fee...
Settlement agents and conveyancers
Go to the 'Search for a drainage plumbing diagram' website Click here for the search Drainage plumbing diagrams (also known as flimsies or as constructed diagrams) are a diagrammatic representation of a property’s drainage plumbing work. Drainage plumbing diagrams are regularly used by homeowners,...
Certificates and diagrams
On 16 December 2015, Mr Lex McCulloch the WorkSafe Western Australia Commissioner announced the Department of Commerce – WorkSafe Division (WorkSafe) would be undertaking a review of the model Work Health and Safety (WHS) Regulations for adoption in Western Australia. The key principles of the...
Developments in OSH in Western Australia
The public comment period for the Work Health and Safety Regulations for Western Australia Discussion paper ended on 31 August 2016. The Department of Commerce – WorkSafe Division (WorkSafe) is analysing submissions and will prepare a report for consideration by the Minister for Commerce...
Developments in OSH in Western Australia
CPD modules from last year are available online to help you meet your compulsory professional development requirements. There is a new topic each year. The topics are selected to assist licensees and registrants to update their knowledge of industry developments, legislative changes and work...
Settlement agents and conveyancers
Consumer Protection is seeking industry views on the final draft of the new Real Estate and Business Agents and Sales Representatives Code of Conduct 2016. Status: CLOSED, Monday 30 May 2016 Background The new code, will replace the existing Code of Conduct for Agents and Sales Representatives 2011...
Consultations and reports

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Publications

The Department has received another report of a scam attempt. Fortunately, the scam was thwarted by the property buyer’s attention to detail. The scammer attempted to divert settlement funds from the...
Consumer Protection
Bulletin
11 Apr 2017
The Department has received another report of a scam attempt. Fortunately, the scam was thwarted by the property buyer’s attention to detail. The scammer attempted to divert settlement funds from the...
Consumer Protection
Bulletin
11 Apr 2017
31 March 2017 A Victoria Park property manager who misled her client regarding a licensing arrangement, has been reprimanded and fined $3,000 by the State Administrative Tribunal, and had her...
Consumer Protection
Bulletin
07 Apr 2017
5 April 2017 This bulletin replaces issue 136 Changes to the Sale of Land Act – what you need to know. On 3 April 2017, the Sale of Land Amendment Act 2016 (the Act) came into effect in Western...
Consumer Protection
Bulletin
07 Apr 2017
5 April 2017 This bulletin replaces issue 66 Changes to the Sale of Land Act – what you need to know. On 3 April 2017, the Sale of Land Amendment Act 2016 (the Act) came into effect in Western...
Consumer Protection
Bulletin
07 Apr 2017
6 April 2017 South-East Asian crime gangs based in the eastern states are renting homes from Perth landlords and turning them into indoor cannabis farms, causing extensive damage. Consumer Protection...
Consumer Protection
Bulletin
07 Apr 2017
The approved the activities listed in this document are for participants to attend in order to complete the required seven compulsory professional development (CPD) points of elective activity per...
Consumer Protection
Information
29 Mar 2017
21 March 2017 Real Estate misconduct: Reprimands and fines Your attention is drawn to a number of recent prosecution actions taken against real estate agencies, agents and sales representatives. The...
Consumer Protection
Bulletin
07 Apr 2017
22 March 2017 Register now - Information sessions for the electronic lodgement of land transfer documents Landgate invites all members of the conveyancing industry to attend a face-to-face or webinar...
Consumer Protection
Bulletin
22 Mar 2017
2 March 2017 All agents who hold a current triennial certificate and have held or received monies in trust during the 2016 calendar year, or part thereof, are required to have their trust accounts...
Consumer Protection
Bulletin
15 Mar 2017

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Announcements

A real estate agent who forged signatures and prepared bogus listing and sales contracts has had his licence cancelled by the State Administrative Tribunal (SAT) and has been banned from working in the industry in WA for 15 years. Joseph Weng Kong Cheong and his company Easy Invest Pty Ltd , formerly based in Rivervale, were reprimanded and their licences cancelled as a result of disciplinary...
Consumer Protection
Media release
21 Apr 2017
Astute property buyers in Mandurah have thwarted an attempt by scammers to steal more than $200,000 from the settlement of a local property. The buyers, a father and son, received an email purporting to be from their settlement agent asking them to deposit the funds into a bank account in order to finalise the settlement of a house purchase. They noticed that the email address was slightly...
Consumer Protection
Media release
30 Mar 2017
A Victoria Park property manager who misled her client regarding a licensing arrangement has been reprimanded and fined $3,000 by the State Administrative Tribunal and had her registration as a real estate sales representative suspended for six months. Samantha Peploe was working for a licensed real estate agency as a property manager and was responsible for managing two properties in Teddington...
Consumer Protection
Media release
29 Mar 2017
A former York real estate salesman has been banned for 15 years from applying for registration after being found guilty of serious misconduct over the sale of five properties which netted a profit of $5.4 million. The State Administrative Tribunal (SAT) found Paul Anthony King committed 13 breaches of the Code of Conduct while working as a sales representative for his father’s real estate agency...
Consumer Protection
Media release
15 Mar 2017
Nedlands man Rohan Keane O’Neill, trading as O’Neill’s Maintenance, has again been prosecuted by the Building Commissioner, this time relating to an incomplete kitchen and bathroom renovation in Como.
Building Commission
Media release
14 Mar 2017
A Claremont-based real estate agency has been reprimanded, fined $5,000 and must pay $1,000 to cover the costs of disciplinary action by Consumer Protection due to apartment-buyers being kept in the dark about balcony shutters. During mediation at the State Administrative Tribunal, M Property Pty Ltd agreed there had been two breaches of the Real Estate and Business Agents Act and Code of Conduct...
Consumer Protection
Media release
07 Mar 2017
Catastrophic failure to manage a trust account and trading without a licence for three months has resulted in a WA real estate agent being fined $8,000 plus $832 in costs. Amanda Jones, formerly trading as Ray White Manjimup Districts, has pleaded guilty to nine charges, under the Real Estate and Business Agents Act. There were: seven charges of failing to correctly balance her trust account each...
Consumer Protection
Media release
03 Mar 2017
With Acting Commissioner for Consumer Protection David Hillyard The Department of Commerce Bond Administrator figures showed 10 per cent of all residential rental bond lodgements were made late in January this year. A bond is money paid by the tenant and held in trust for the duration of a tenancy. The Residential Tenancies Act 1987 (the Act) requires that bonds must be lodged by the landlord or...
Consumer Protection
Department News
02 Mar 2017
A WA real estate agency and sales representative have been fined $12,000 each as part of State Administrative Tribunal (SAT) disciplinary action by Consumer Protection over dishonest conduct during property sale transactions. Sunrun Nominees Pty Ltd trading as House Real Estate WA and Frank Andrew Torre are subject to orders after contravening the Real Estate and Business Agents Act 1978 and the...
Consumer Protection
Media release
24 Feb 2017
Consumer Protection is seeking public comment as part of a review of the laws covering the licensing and conduct of auctioneers in WA. Currently under the Auction Sales Act, auctioneer licences are issued by local Magistrates Courts with WA Police checks used to determine if applicants are fit and proper people. Acting Commissioner for Consumer Protection David Hillyard said the review will look...
Consumer Protection
Media release
22 Dec 2016

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Applications

Land valuers can apply for or renew their licences.
Consumer Protection
Real estate and business agents and sales representatives can apply for or renew their licences and registrations.
Consumer Protection

Payments

Information regarding licence fees and links to the relevant forms for land valuers, real estate agents, sales representatives and property managers, settlement agents, and retirement villages.
Consumer Protection
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