Property industry

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Identity fraud and scams are increasingly prevalent throughout the community, and the property industry is not immune to falling victim to such events. Bogus sellers Two highly publicised incidents in September 2010 and March/April 2011 resulted in properties being sold in Western Australia without...
Property scams, fraud, and identity checks
Owning and managing strata titled property in Western Australia Strata title is an increasingly popular form of ownership and currently accounts for over one-third of all forms of titles registered in Western Australia. Some strata owners self-manage their property while others employ the services...
Buying a property
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection was seeking the views of the community and industry in regards to proposed reforms to the regulation of fees for settlement agents and land valuers. Status: Closed 31 July 2014 We urge all those interested in this area to read the consultation paper and put in a submission by...
Consultations
The Property Industry Advisory Committee (PIAC) provides advice to the Minister and Commissioner for Consumer Protection on the regulation of licensed property occupations in Western Australia. In addition, the Committee also advises the Minister and Commissioner on the provision of education,...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer protection regularly produces and updates publications about property industry laws and licensing. the below links will provide you with settlement agent specific information. Publications Auditing settlement agents CPD for settlement agents Consumer real estate publications Code of...
Settlement agents and conveyancers
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing

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Publications

To close this window immediately press Ctrl +W. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Form 2 This form is for a tenant/s to give to a...
Consumer Protection
Form – notification
15 Apr 2019
To close this window immediately press Ctrl +W. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au This form will be provided to the lessor as evidence...
Consumer Protection
Form – notification
14 Apr 2019
28 March 2019 Licence renewal reminders – check your inbox not your post box The issue of courtesy renewal reminders for industry licences or registrations by the Commissioner for Consumer Protection...
Consumer Protection
Bulletin
28 Mar 2019
27 March 2016 Licence renewal reminders – check your inbox not your post box The issue of courtesy renewal reminders for industry licences and registrations by the Commissioner for Consumer...
Consumer Protection
Bulletin
27 Mar 2019
18 March 2019 New legislation came in November 2018 that agents will need to be aware of as it affects the responsibilities of sellers on whose behalf you may be acting. All electrical installations...
Consumer Protection
Bulletin
27 Mar 2019
18 March 2019 Family violence tenancy laws coming soon Family violence related changes to Western Australia’s tenancy laws will be implemented soon. Your Compulsory Professional Development training...
Consumer Protection
Bulletin
27 Mar 2019
5 March 2019 Reminder - 2018 audit report deadline approaching! All agents who hold a current triennial certificate and have held or received monies in trust during the 2018 calendar year must lodge...
Consumer Protection
Bulletin
07 Mar 2019
Section 87 of the Real Estate and Business Agents Act 1978 provides that if a trading body corporate or firm complies with the requirements of Part VI of the Act, then the directors/ partners and/or...
Consumer Protection
Information
26 Feb 2019
7 February 2019 Security bonds - did you know? A security bond is a payment made in advance by a tenant to cover any damages or outstanding bills that may arise during a tenancy. As such, bond monies...
Consumer Protection
Bulletin
12 Feb 2019
6 February 2019 Kick start 2019 by getting your CPD points early! Compulsory Professional Development (CPD) is a legal requirement for all licensed settlement agents. In 2018, nearly 10 per cent of...
Consumer Protection
Bulletin
12 Feb 2019

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Announcements

A real estate sales representative who purported to work for a Wanneroo real estate agency after her employment had been terminated has been disqualified from applying for registration for two and a half years by the State Administrative Tribunal (SAT). Olivia Loretta Anne Murray was also ordered to pay costs of $4,000 after Consumer Protection took disciplinary action against her for breaching...
Consumer Protection
Media release
07 Mar 2018
A property manager has been reprimanded and fined $2,500 by the State Administrative Tribunal after falling victim to a holiday accommodation booking scam which resulted in a $45,000 loss for her employer, a Scarborough real estate agency. Vicki Theresa Redfern had failed to exercise due skill, care and diligence, in breach of the Real Estate and Business Agents’ Code of Conduct, when dealing...
Consumer Protection
Media release
21 Dec 2017
Western Australia’s Building Regulations 2012 require owners of residential dwellings to have compliant smoke alarms installed prior to the sale, transfer of ownership, rent or hire of the dwelling.
Building and Energy
Department News
20 Dec 2017
An Ellenbrook settlement agent has been fined $14,000 by the State Administrative Tribunal (SAT) for their role in relation to two failed Pilbara strata property deals involving what is termed ‘mezzanine financing’. KDD Conveyancing Services Pty Ltd was reprimanded by the SAT and also ordered to pay costs of $1,000 for breaching the Settlement Agents Act and Code of Conduct over unauthorised...
Consumer Protection
Media release
20 Dec 2017
A Joondalup real estate agency and a sales representative will have to pay a total of $21,200 in penalties and costs ordered by the State Administrative Tribunal after a Balga house was sold without the consent of one of the owners. The owners were a couple who had moved overseas and the agency was duped by the husband into believing that his wife and children were killed by the Taliban in...
Consumer Protection
Media release
13 Dec 2017
Asbestos Awareness Week 2017 runs from 27 November - 1 December 2017. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Checklist for asbestos management Asbestos FAQ...
WorkSafe
Event
24 Nov 2017
Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in WA to be extra vigilant. In the latest case, the buyer of a Karrinyup property lost $20,000 after cyber criminals sent an email purporting to be from his real estate agent requesting the deposit be paid into a bank...
Consumer Protection
Media release
24 Nov 2017
A Wandi property manager has been fined $5,000 by the Perth Magistrates Court for operating without a licence and a current triennial certificate. Josephine Wei-Wei Liau was also ordered to pay costs of $1,784 after being convicted on 20 November 2017 for holding herself out as a real estate agent and demanding and receiving monies in respect of services as an agent while unlicensed. Ms Liau was...
Consumer Protection
Media release
23 Nov 2017
A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT) after fabricating multiple purchase offers on four Perth properties. Gayla Currie , who worked for Century 21 Max Comben real estate agency in Morley, was also ordered to pay costs of $1,200 in SAT orders published...
Consumer Protection
Media release
09 Nov 2017
Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building and Energy
Media release
02 Oct 2017

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