Retirement village owner / operator

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Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing
There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Retirement village resources and sources of information There are a number of sources of information about retirement villages in Western Australia, some of which are outlined below. Consumer Protection: Contact the Seniors' Housing Centre on 1300 367 057. Read the So you're thinking of moving into...
Living in a retirement village
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations and reports
In planning housing and lifestyle options, some people consider re-financing options that allow them to access equity built up in their existing home. Equity is the difference between the value of your home and any amount you still owe on it. These products are known as reverse mortgages or equity...
Accessing equity

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Publications

This occupational safety and health (OSH) newsletter has been developed to provide information and assistance to employers, self-employed persons, persons having control of workplaces and employees...
WorkSafe
Checklist
06 Oct 2017
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The attached forms are to be used from 1 July 2016.
Consumer Protection
Form – agreement
08 Jul 2016
This schedule must included with retirement village residence contracts entered into on or after 1 October 2015. The information generally reflects the termination rights and responsibilities under...
Consumer Protection
Schedule
12 Apr 2018
Important Information The Retirement Villages Act 1992 allows residents of a retirement village to elect a Residents’ Committee if they wish to. If residents seek to form an incorporated association...
Consumer Protection
Guide / handbook
09 Feb 2018
The information in this document is provided as a guide for village managers and residents. The dispute resolution process is outlined in Division 6 of the Fair Trading (Retirement Villages Interim...
Consumer Protection
Guide / handbook
12 Apr 2018
The main areas for which amendments to the RV Regulations are proposed are identified below. These are cross-referenced to the relevant provisions of the RV regulations and recommendations in the...
Consumer Protection
Information
07 Dec 2016
The main areas for which amendments to the Interim Code are proposed are identified below. These are cross-referenced to some of the provisions and clauses in the consultation draft of the code and...
Consumer Protection
Information
07 Dec 2016
These flowcharts are for owners/operators of retirements villages, to assist in the understanding of the Retirement Village Act ammendments in regards to fees and charges.
Consumer Protection
Information
06 Jun 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015

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