Retirement village owner / operator

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Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing
There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Retirement village resources and sources of information There are a number of sources of information about retirement villages in Western Australia, some of which are outlined below. Consumer Protection: Contact the Seniors' Housing Centre on 1300 367 057. Read the So you're thinking of moving into...
Living in a retirement village
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us

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Publications

Flowchart guides to time caps on recurrent changes - residential premises permanently vacated BEFORE 1 April 2014 (retirement villages) Flowchart guides to time caps on recurrent changes -...
Consumer Protection
Fact sheet
03 Jul 2019
Further information is available in the Exemption certificates under section 77C of the Retirement Villages Act - Guidelines for applicants Who can apply for an exemption certificate? An exemption...
Consumer Protection
Form – application
02 Jul 2018
Exemption certificates under section 77C of the Retirement Villages Act Further information about the exemption certificate and the application form are available at Prohibited persons exemption...
Consumer Protection
Policies
09 Feb 2018
This occupational safety and health (OSH) newsletter has been developed to provide information and assistance to employers, self-employed persons, persons having control of workplaces and employees...
WorkSafe
Checklist
06 Oct 2017
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The attached forms are to be used from 1 July 2016.
Consumer Protection
Form – agreement
08 Jul 2016
This schedule must included with retirement village residence contracts entered into on or after 1 October 2015. The information generally reflects the termination rights and responsibilities under...
Consumer Protection
Schedule
12 Apr 2018
Important Information The Retirement Villages Act 1992 allows residents of a retirement village to elect a Residents’ Committee if they wish to. If residents seek to form an incorporated association...
Consumer Protection
Guide / handbook
09 Feb 2018
The information in this document is provided as a guide for village managers and residents. The dispute resolution process is outlined in Division 6 of the Fair Trading (Retirement Villages Interim...
Consumer Protection
Guide / handbook
13 May 2019
The main areas for which amendments to the RV Regulations are proposed are identified below. These are cross-referenced to the relevant provisions of the RV regulations and recommendations in the...
Consumer Protection
Information
03 May 2019

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Announcements

A new contract for the Seniors’ Housing Centre will ensure the partnership between Consumer Protection and peak seniors’ organisation, the Council on the Ageing Western Australia (COTA WA), will continue to help seniors get advice about housing options. The centre is funded by the State Government through the Department of Commerce, and the Department of Local Government and Communities. Commerce...
Consumer Protection
Media release
19 Aug 2014
Consumer Protection is calling for community and industry comment on further proposed changes to the legislation which regulate retirement villages in WA. Drafts of a proposed new Code and changes to retirement villages’ regulations are available for viewing and comments are now invited. The new Code and regulations includes reforms such as: Enhancing transparency through improved financial...
Consumer Protection
Media release
07 Jul 2014
A review of the laws regulating the tenancy arrangements of about 29,000 people who live long-term in residential parks in WA is currently underway.
Consumer Protection
Media release
06 Jun 2014

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