Senior

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To increase the rent for those tenants on a periodic agreement with on-site homes: 60 days notice in writing is required; there must be no increase in the first six months (unless a written notice of a set review date schedule was included with their agreement); and there must be a gap of at least...
During a tenancy
Pre-paid funerals code of practice Consumer Protection is seeking community feedback about what should be included in a mandatory code of conduct for sellers and brokers of pre-paid funerals. Status: CLOSED, Wednesday 11 July 2018 Pre-paid funerals are not covered by specific legislation in WA...
Consultations
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. Our central contact number is 1300 304 054.
Contact Consumer Protection
Status: Closed 15 July 2013 Updated: 1 April 2016 The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to...
Consultations
In planning housing and lifestyle options, some people consider re-financing options that allow them to access equity built up in their existing home. Equity is the difference between the value of your home and any amount you still owe on it. These products are known as reverse mortgages or equity...
Accessing equity
Before you make any major decision about your housing options, please research your options thoroughly. It is a good idea to review the laws relating to your accommodation choice and to get independent advice. Resources Acts and regulations Copies of the Acts listed in this guide can be found at...
Seniors Housing Advisory Centre
Deciding where you want to live in your retirement can be daunting. No one knows what the future holds - you need to take into account various situations may arise but also realise you cannot control every possibility. Housing needs change with time. You may be considering changes to your housing...
Seniors Housing Advisory Centre
You can contact the Seniors's Housing Centre team by telephone, email or visiting our office. Phone 1300 367 057 Email seniors.housing@dmirs.wa.gov.au Office Perth CBD Location Level 2, 140 William Street PERTH WA 6000 Please use the public lifts in Railway Lane off Murray St mall (in between Typo...
Seniors Housing Advisory Centre

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Announcements

With Acting Consumer Protection Commissioner David Hillyard As the warmer months approach, many of us have a list of home maintenance tasks to tick-off and that might include sprucing up hard-to-reach places during a ‘Spring-clean’, emptying gutters or pruning trees in the garden. It’s timely to talk about a growing and troubling product safety issue relating to the way ladders are used,...
Consumer Protection
Department News
05 Oct 2016
With Acting Commissioner for Consumer Protection David Hillyard Changes to the way several new TV channels broadcast is causing reception issues for some television users, and sellers of TVs or set top boxes should attune to this. Until recently, all networks were broadcasting in either standard definition or high definition using the MPEG-2 video format. Now, however, some high definition...
Consumer Protection
Department News
12 May 2016
Consumer Protection is again warning Western Australians about phone scammers posing as the Australian Tax Office (ATO), as well as highlighting a new trend after a Mandurah woman lost more than $7,000 paying the scammers with iTunes gift cards. Acting Commissioner for Consumer Protection David Hillyard says fraudsters, usually overseas, make vulnerable members of our community anxious and steal...
Consumer Protection
Media release
12 May 2016
Consumer Protection has taken legal action to stop a 65-year-old WA man from taking other people’s money and sending it to West African criminals who are pretending to run an investment scheme. The Commissioner for Consumer Protection has entered into an Enforceable Undertaking with Peter Melvin Kleinig . The undertaking prevents Mr Kleinig from soliciting or accepting funds for the purpose of...
Consumer Protection
Media release
05 Apr 2016
Extra protections for Seniors who are considering living in a retirement village have now come into effect, with operators required to provide clearer disclosure of information before any contracts are signed. The changes to regulations covering retirement villages, which started on 1 April 2016, build on requirements implemented in 2015 that require operators to provide more extensive...
Consumer Protection
Media release
05 Apr 2016
The 9th of July 2015 was an ordinary day for busy mum-of-three Danielle Stubbs at her Woodvale family home. Her eldest daughter’s ‘Frozen’ microphone was not working and Danielle had unscrewed the battery compartment, removed the dead batteries and put them on the kitchen bench ready to take them with her to the shops so that she could buy replacements that matched. Each battery was only the...
Consumer Protection
Alert
15 Dec 2015
Consumer Protection WA welcomes legal action by the Australian Competition and Consumer Commission against a training provider that allegedly offered free laptops or iPads to vulnerable people in order to sign them up for supposedly Government-funded courses, which would in reality leave the person with a significant student debt. Following an investigation into the conduct of private colleges,...
Consumer Protection
Media release
26 Nov 2015
A migrant family whose names appear on Fremantle’s Welcome Walls has been the target of a scam attempt, with Consumer Protection and the Western Australian Museum concerned that others in WA’s migrant community may also be targeted. The Welcome Walls, which were completed by the WA Museum in 2010, pay tribute to migrants who arrived in WA by sea and their names are listed on 400 panels outside...
Consumer Protection
Media release
19 Nov 2015
Romance fraudsters often pretend to be engineers or military men but one of the latest scams foiled by Consumer Protection and WA Police Major Fraud Squad’s Project Sunbird involves a fake interior designer ‘Allan McCarty’ and a Perth woman has lost $300,000. The victim is not prepared to speak to the media but her case sparked an investigation leading to the discovery of several other Australian...
Consumer Protection
Media release
02 Nov 2015
With Acting Consumer Protection Commissioner Gary Newcombe... You may have seen or heard adverts about ways to pay for your funeral in advance to take the pressure off your family when the time comes. A funeral could cost thousands of dollars depending on the kind of service you want, which means planning ahead is a good idea. However, paying for funeral cover can be expensive and complex. One of...
Consumer Protection
Department News
16 Oct 2015

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