Small business and farmer

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It is easy to believe that incidents at work are unusual. Serious incidents are the sort of things that 'never happen to you or in your workplace', however, unpredicted things can happen. A few measures or basic procedures can prevent an injury or fatality from occurring at your workplace. Safety...
Small business
Consumer Affairs Australia and New Zealand (CAANZ) sought stakeholder views on their experiences with unfair contract terms in standard form contracts being offered to small businesses and how best to protect small businesses against such terms. CAANZ drafted a consultation paper and a fact sheet...
Consultations and reports
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
The Consumer Advisory Committee (CAC) provides advice to the Minister for Commerce and Commissioner for Consumer Protection on the activities and policies of the Department of Mines, Industry Regulation and Safety as they affect consumers; current and emerging consumer issues; research and...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
The Do Not Call Register is a secure database where you can list your Australian numbers to opt out of receiving most unsolicited telemarketing calls and marketing faxes. You can list your home, personal mobile and/or fax number to reduce telemarketing calls. Registration is free and you can remove...
Door to door and telephone sales
Scammers advertise non-existent goods, hoping to use their so-called bargain to fleece you of your hard-earned money. They advertise anything from puppies to boats, cars and car parts to concert/event tickets, sometimes masquerading as a local to lull you into a false sense of security. Scammers...
Buying online
Know who you are dealing with Before buying from an online store or seller: make sure you are using reputable, well-known retail websites check online forums, feedback and reviews from previous customers if the seller claims to be an Australian registered company, look up their ACN – visit the...
Buying online

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Publications

Workplace safety and health consultation is a two-way process involving the business and workers communicating and co-operating with each other in regards to workplace safety and health issues. The...
WorkSafe
Information
19 Feb 2015
For every hazard identified an action plan must be developed and tracked until the hazard is eliminated or adequately controlled. The actions arising from the risk assessment should be recorded on...
WorkSafe
Information
19 Feb 2015
A job safety analysis (JSA) is a written procedure developed to review work steps and their associated hazards in order to put in place correct solutions to eliminate or minimise the risk of those...
WorkSafe
Information
19 Feb 2015
Small business may need to engage an independent contractor to perform tasks on their behalves. There are about 986,000 persons working as independent contractors in Australia (ABS 2013). Engaging...
WorkSafe
Information
08 Apr 2019
Use this easy-to-follow checklist to rate potential hazards and risks on your agricultural property and to help you control and prevent the risk of serious injury or disease.
WorkSafe
Checklist
18 Jan 2017
Organophosphates (OP) are a group of pesticides (insecticides, herbicides and fungicides) which may be applied to a range of crops, often by spraying. What organophosphate pesticides are used in...
WorkSafe
Bulletin
26 Jul 2018
Private overhead power lines Power lines which transport electricity from your main switchboard and meter to your home or other buildings are private power lines. This includes the pole where the...
Building and Energy
Brochure
19 Jul 2019
This checklist has been developed to highlight hazards and risks often associated with the catering industry.
WorkSafe
Checklist
07 Jul 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
This handbook outlines the legal requirements and provide known industry solutions and strategies to ensure the safe operation of tractors with attached implements on farms.
WorkSafe
Guide / handbook
21 May 2014

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Announcements

The WA community has its annual opportunity to nominate deserving candidates for a Consumer Protection Award, from now until the end of November 2015. This is the 12 th year that Consumer Protection will formally recognise those involved in consumer or tenant advocacy. Award categories acknowledging the promotion of product safety in the WA marketplace and journalism that raises awareness of...
Consumer Protection
Media release
08 Sep 2015
Nominations have been called for the prestigious Work Safety Awards Western Australia 2015. WorkSafe WA Commissioner Lex McCulloch said today the Awards aimed to publicly acknowledge the excellent workplace innovations and occupational safety and health systems being developed in WA. “The Work Safety Awards Western Australia recognise outstanding occupational safety and health management,...
WorkSafe
Media release
02 Jun 2015
A director and company behind a business promotion website have been fined $5,400 in total for sending mail-outs that breached the Australian Consumer Law (ACL). Consumer Protection’s case against the ‘Australian Trade Services Register’ (atsregister.com) was heard at the Mandurah Magistrates Court on Tuesday 26 May 2015. It involved one criminal charge for sending an invoice or document that did...
Consumer Protection
Media release
28 May 2015
Removal of some licence application requirements eases the burden on business Criteria to qualify as a ‘small retail shop’ expanded Significant reductions in red tape for Western Australian businesses, as well as further easing of retail trading restrictions. Commerce Minister Michael Mischin said changes to the Consumer Protection Legislation Amendment Bill 2013 would help the retail, motor...
Consumer Protection
Media release
19 Nov 2014
First time ever 7am opening (Mon-Sat) for all general retail shops for Christmas Later 6pm closure for Saturday shopping Extended trading for Sundays, Boxing Day, New Year’s Day and Australia Day Job opportunities for young workers For the first time in WA’s history, all general retail shops in the Perth metropolitan area will be allowed to open as early as 7am on weekdays and Saturdays during...
Consumer Protection
Media release
02 Nov 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Nominations have now opened for the 2015 Consumer Protection Awards which publicly recognise those who promote consumer and tenants’ rights as well as product safety in the community. Commissioner for Consumer Protection Anne Driscoll is urging West Australians to nominate individuals and organisations who they believe are making a valuable contribution in the area of consumer protection. “Last...
Consumer Protection
Media release
11 Sep 2014
Western Australian home and business owners are being urged to contact their builders or electrical contractors to determine the brand of electrical cabling installed in homes or business premises following a national safety recall of Infinity brand cables which don’t comply with Australian safety standards. Energy Safety advises licensed electrical contractors who know or suspect they have...
Building and Energy / Consumer Protection / Corporate
Media release
27 Aug 2014
On 12 August 2014, the Minister for Commerce, Hon Michael Mischin MLC announced that a Western Australian version of the model Work Health and Safety (WHS) bill would be introduced shortly into State Parliament. This will be in the form of a green bill, which will be released for a consultation period of three months. More information
WorkSafe
Department News
13 Aug 2014

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