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The Do Not Call Register is a secure database where you can list your Australian numbers to opt out of receiving most unsolicited telemarketing calls and marketing faxes. You can list your home, personal mobile and/or fax number to reduce telemarketing calls. Registration is free and you can remove...
Door to door and telephone sales
Scammers advertise non-existent goods, hoping to use their so-called bargain to fleece you of your hard-earned money. They advertise anything from puppies to boats, cars and car parts to concert/event tickets, sometimes masquerading as a local to lull you into a false sense of security. Scammers...
Buying online
Know who you are dealing with Before buying from an online store or seller: make sure you are using reputable, well-known retail websites check online forums, feedback and reviews from previous customers if the seller claims to be an Australian registered company, look up their ACN – visit the...
Buying online
When you buy from a private individual seller who is not running an online business, this is called a consumer-to-consumer transaction. Examples include a person selling: a set of golf clubs on Gumtree; a vintage dress on eBay; or used books on Amazon. Note: If the seller has any of the following,...
Buying online
Examples of an 'international trader' would be a Hong Kong business selling watches on eBay, or Amazon selling books or DVDs where the business is located in another country. If you bought your item from a private individual seller, view information on buying from a private seller . When buying...
Buying online
Australian businesses and companies which trade online can include: department stores and supermarkets; an individual who has a registered business or company; or an individual selling items through an online auction house, such as eBay, who: lists an ABN or company name in their advertising, has a...
Buying online
Gift cards or vouchers can be the ideal gift but it is essential for both the buyer and recipient to understand the terms and conditions. Gift card checklist Ask a few simple questions when you buy or receive a gift card or voucher to avoid disappointment: when does it expire? are there any...
Lay-by and gift vouchers
If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees

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Publications

Organophosphates (OP) are a group of pesticides (insecticides, herbicides and fungicides) which may be applied to a range of crops, often by spraying. What organophosphate pesticides are used in...
WorkSafe
Bulletin
05 May 2015
Private overhead power lines Power lines which transport electricity from your main switchboard and meter to your home or other buildings are private power lines. This includes the pole where the...
EnergySafety
Brochure
17 Sep 2014
This checklist has been developed to highlight hazards and risks often associated with the catering industry.
WorkSafe
Checklist
07 Jul 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
This handbook outlines the legal requirements and provide known industry solutions and strategies to ensure the safe operation of tractors with attached implements on farms.
WorkSafe
Guide / handbook
21 May 2014
This handbook has been developed by WorkSafe Victoria to encourage the safe use of quad bikes and outlines legal requirements and strategies to ensure the safe operation of quad bikes on farms...
WorkSafe
Guide / handbook
22 May 2014
What should you know about quad bike safety?
WorkSafe
Guide / handbook
22 May 2014
This poster highlights things you need to consider before purchasing a quad bike for on-farm use.
WorkSafe
Poster
04 Jun 2014
Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
A guide to the correct procedures to dispose of uncollected goods. Though this guide to the disposal of uncollected goods was developed in partnership with the MTA, it is not just for the motor vehicle industry and it is applicable for the disposal of any type of product left with a business.
Consumer Protection
Guide / handbook
09 Nov 2017

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Announcements

The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Nominations have now opened for the 2015 Consumer Protection Awards which publicly recognise those who promote consumer and tenants’ rights as well as product safety in the community. Commissioner for Consumer Protection Anne Driscoll is urging West Australians to nominate individuals and organisations who they believe are making a valuable contribution in the area of consumer protection. “Last...
Consumer Protection
Media release
11 Sep 2014
Western Australian home and business owners are being urged to contact their builders or electrical contractors to determine the brand of electrical cabling installed in homes or business premises following a national safety recall of Infinity brand cables which don’t comply with Australian safety standards. Energy Safety advises licensed electrical contractors who know or suspect they have...
Building Commission / Consumer Protection / EnergySafety / Corporate
Media release
27 Aug 2014
On 12 August 2014, the Minister for Commerce, Hon Michael Mischin MLC announced that a Western Australian version of the model Work Health and Safety (WHS) bill would be introduced shortly into State Parliament. This will be in the form of a green bill, which will be released for a consultation period of three months. More information
WorkSafe
Department News
13 Aug 2014
The Commissioner for Consumer Protection has publicly released a list of 20 stores in WA which have been identified as selling dangerous unapproved USB plug-in chargers and adapters and warns their customers to carry out an urgent safety check. Product safety and regional officers from Consumer Protection, under the supervision of Energy Safety , have completed a two-week extensive search for...
Consumer Protection / EnergySafety
Media release
11 Jul 2014
WorkSafe will soon undertake an inspection program to look at safety issues in the catering sector. Beginning next week and continuing throughout the 2014/15 financial year in both metropolitan and regional areas, the program will look at catering companies of all sizes, from large-scale catering to small operations. WorkSafe Director Joe Attard said today that catering had been identified as a...
WorkSafe
Media release
25 Jun 2014
The Commissioner for Consumer Protection is encouraging WA’s small business community to have a say in a Commonwealth consultation about protecting small businesses from unfair contract terms. Currently under the Australian Consumer Law (ACL) individual consumers are protected from unfair contract terms in standard form (take it or leave it) contracts. A term would be unfair and can be voided by...
Consumer Protection
Media release
12 Jun 2014
The extended warranty practices of Australian retailers have been examined by consumer protection agencies, including Consumer Protection. Commissioner Anne Driscoll said the joint operation undertaken during 2013 involved 141 retailers nationally, including 15 in WA. The work built on a previous national project which saw consumer protection agencies closely look at practices of traders in...
Consumer Protection
Media release
11 Dec 2013
Consumer Protection has issued an urgent warning about a bullying tree lopper who has been threatening WA consumers and has now been charged with harassment and unconscionable conduct. Sean Robert Weinthal of Wanneroo, who is an employee of West Australian Tree Services, Manageable Tree Services, WA Tree Professionals and also formerly known as Metropolitan Tree Services (deregistered), is facing...
Consumer Protection
Media release
26 Nov 2013
Businesses can gain a better understanding of their rights and obligations under the Australian Consumer Law thanks to a series of new industry guides. Commissioner for Consumer Protection Anne Driscoll urges businesses operating in five specific industries covered by the guides, to check them out. “The guides are in relation to electrical and whitegoods; travel and accommodation; personal...
Consumer Protection
Media release
30 Aug 2013

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