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If a product turns out to be defective, you may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed). This applies regardless of whether the product is still under warranty. Example: Danny buys a plasma TV for $6,000. It stops working after...
Warranties and guarantees
An extended warranty is when you choose to pay extra for a warranty which extends for a set period beyond the end of the manufacturer’s warranty. When a store offers you an extended warranty they should explain clearly what it provides, over and above the rights you already have (such as the right...
Warranties and guarantees
Express warranties are any extra verbal or written promises made by the store or the manufacturer about the quality, performance or features of the product. Example: When Maryanne buys a deck chair, the store and packaging states the chair can hold up to 100 kilos. This is an express warranty, as...
Warranties and guarantees
A warranty against defects is given by the manufacturer – it is commonly known as a 'manufacturer’s warranty'. It says when you are entitled to a repair, replacement, refund or something else if the product has defects. These are additional to your legal rights to a refund, repair or replacement...
Warranties and guarantees
When goods fail to meet a consumer guarantee , you have the right to a ‘ remedy ’ – an attempt to put the situation right. Common remedies include repair, replacement, or refund , and can involve action for compensation or damages . Store (supplier) The supplier has to provide the remedy when goods...
Warranties and guarantees
You automatically get consumer guarantees from the person or business when you buy, lease or hire their goods, or buy their services under the Australian Consumer Law (ACL). This is different to a warranty, which is a voluntary promise offered by the person or business who sold the goods or service...
Warranties and guarantees
All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. Advertising rules apply to advertising in all media – print, radio, television, electronic and outdoor. Consumers should not have to 'read between the lines'. This means that...
Store policies and sale practices
Stores may charge a fee for browsing, or trying on, products available for sale provided you are: advised of the fee beforehand; told how it will be calculated; and given any other relevant information. If the fee applies even if you decide to buy the product, the store should ensure this is...
Store policies and sale practices
You have accepted the conditions of entry into a store if a notice asking you to display the contents of your shopping bag is: clearly displayed visible before you enter the store. If you say ‘no’ to a bag search, the store manager may: ask you to leave. A store is private property, not a public...
Store policies and sale practices
If you break an item while shopping, a store may ask you to pay for it. The store is effectively making a claim for damages against you because they have lost the opportunity to sell the item at the retail price. This type of situation is not covered by the Australian Consumer Law. If the store has...
Store policies and sale practices

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Publications

Real Estate Fees Negotiating with an Agent
Consumer Protection
Brochure
27 May 2014
A guide to the correct procedures to dispose of uncollected goods. Though this guide to the disposal of uncollected goods was developed in partnership with the MTA, it is not just for the motor vehicle industry and it is applicable for the disposal of any type of product left with a business.
Consumer Protection
Guide / handbook
09 Nov 2017
Co-operatives: Good Business Guide
Consumer Protection
Guide / handbook
29 May 2014
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
08 Sep 2017
This document was developed to assist in the investigation of slips, trip and falls in the workplace.
WorkSafe
Checklist
22 May 2014
This checklist has been developed to address the issue of noise in agriculture and provides information on how to best manage risks to minimise workplace injuries.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this document to increase awareness of safety issues around horse racing stables and highlight the importance of appropriate systems of work and safety management systems.
WorkSafe
Checklist
22 May 2014
This checklist has been developed to assist you in identifying risks associated with working at height .
WorkSafe
Checklist
18 Feb 2015
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklists do not cover all the requirements under workplace safety and health laws, they will give you a better idea of whether your workplace meets basic standards of safety. They will also assist in laying the foundation for a safety and health management system at your workplace.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...
WorkSafe
Checklist
22 May 2014

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Announcements

The Commissioner for Consumer Protection is encouraging WA’s small business community to have a say in a Commonwealth consultation about protecting small businesses from unfair contract terms. Currently under the Australian Consumer Law (ACL) individual consumers are protected from unfair contract terms in standard form (take it or leave it) contracts. A term would be unfair and can be voided by...
Consumer Protection
Media release
12 Jun 2014
The extended warranty practices of Australian retailers have been examined by consumer protection agencies, including Consumer Protection. Commissioner Anne Driscoll said the joint operation undertaken during 2013 involved 141 retailers nationally, including 15 in WA. The work built on a previous national project which saw consumer protection agencies closely look at practices of traders in...
Consumer Protection
Media release
11 Dec 2013
Consumer Protection has issued an urgent warning about a bullying tree lopper who has been threatening WA consumers and has now been charged with harassment and unconscionable conduct. Sean Robert Weinthal of Wanneroo, who is an employee of West Australian Tree Services, Manageable Tree Services, WA Tree Professionals and also formerly known as Metropolitan Tree Services (deregistered), is facing...
Consumer Protection
Media release
26 Nov 2013
Businesses can gain a better understanding of their rights and obligations under the Australian Consumer Law thanks to a series of new industry guides. Commissioner for Consumer Protection Anne Driscoll urges businesses operating in five specific industries covered by the guides, to check them out. “The guides are in relation to electrical and whitegoods; travel and accommodation; personal...
Consumer Protection
Media release
30 Aug 2013
A man has been arrested in Nigeria in connection with the attempted fraudulent sale of a home in Western Australia. Ntuen Promise EKENMINI was apprehended by Nigerian authorities yesterday when he attended an international courier office and attempted to collect documents with a forged driver’s licence in the name of the South African home owner. The documents related to a supposed settlement of...
Consumer Protection
Media release
15 Aug 2013
A national furniture removal company which operates in WA has agreed to change the terms of its standard contract with customers following action by Consumer Protection. R.F. & M.D. Miller’s Moves Pty Ltd, based in Mornington Victoria, has entered into an enforceable undertaking under the Australian Consumer Law (ACL) to remove a clause in their standard contract. The contract purported to...
Consumer Protection
Media release
29 Jul 2013
Consumer Protection and WA Police Major Fraud Squad will be holding an education session in Geraldton after it was identified that in recent months more than $1 million dollars has been sent to scammers in West Africa from the Midwest region alone. Members of the community are invited to come along to the Geraldton RSL Club on 46 Chapman Road at 5.30pm, Tuesday 26 March 2013 to hear information...
Consumer Protection
Media release
22 Mar 2013
A tree lopping and garden maintenance business, which used bullying tactics against consumers, has been fined by the Perth Magistrates Court after being prosecuted by Consumer Protection. Tracey Gordon is the registered owner and Sean Robert Weinthal is an employee of Manageable Tree Services in Wanneroo, and were previously involved with Metropolitan Tree Services (deregistered) that was named...
Consumer Protection
Media release
14 Feb 2013

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