Tenant

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Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
There can be many reasons why you might wish to leave a village – you may need to move to aged care, you may find that the village has become unaffordable, you may not like the new management, your family may move and you wish to move nearer to them or you may simply find that retirement village...
Leaving a retirement village
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the premises. The order can be enforced with a warrant authorising a bailiff to evict them. If the Magistrates Court makes an order that the...
When a tenancy ends
Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
The lessor can ask a prospective tenant to complete an application form to help them assess the suitability of a tenant. A lessor can also look in a tenancy database . If they do they must let the prospective tenant know, in writing, which database they use and if they find any information. A...
Beginning a tenancy
During the 1970s and early 80s, joints in electrical cables in ceiling spaces of dwellings and buildings were often only wrapped in insulating tape. The insulating tape dries out over time and may have fallen away, presenting an electric shock risk to persons who enter the ceiling space. Where a...
Electrical installations
Having electrical work done? Make sure you use a licensed electrical contractor whenever you have electrical work done. Having electrical work done brochure Don't D-I-Y (do it yourself) electrical work Doing your own electrical work or employing an unlicensed person to do it for you, is very...
Electrical installations

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Publications

24 November 2017 As summer approaches it’s time to consider if the pools and spas in rental properties conform to safety requirements. Pools and spas must be appropriately fenced according to the...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building and Energy
Fact sheet
03 Oct 2017
22 September 2017 Your tenant is late paying the rent, so what action can you take? You have received a complaint about your tenant’s antisocial behaviour, or suspect that there are extra people...
Consumer Protection
Bulletin
27 Feb 2018
Real estate agencies now uses the eTransactions system, which makes it easier and faster to change our records and to get bonds back. Tenancy bonds can now be lodged, varied and disbursed online,...
Consumer Protection
Flyers
30 Jun 2017
Real estate agencies now use the eTransactions system, which makes it easier and faster to change our records and to get bonds back. Tenancy bonds can now be lodged, varied and disbursed online,...
Consumer Protection
Fact sheet
30 Jun 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building and Energy
Fact sheet
11 May 2017
There are a number of notices designed to help the lessor, property manager and tenant/s deal with various issues. Only issue a notice after you have tried to negotiate the problem or dispute with...
Consumer Protection
Form – notification
15 May 2019

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Announcements

Western Australia’s Building Regulations 2012 require owners of residential dwellings to have compliant smoke alarms installed prior to the sale, transfer of ownership, rent or hire of the dwelling.
Building and Energy
Department News
20 Dec 2017
Extensive tenancy reforms designed to support, not penalise, victims Removing barriers to support people to leave abusive relationships The McGowan Government will introduce proposed changes to tenancy laws aimed at supporting tenants who are victims of family and domestic violence in Western Australia. State Cabinet has approved amendments to the Residential Tenancies Act and the Residential...
Consumer Protection
Media release
19 Dec 2017
Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in WA to be extra vigilant. In the latest case, the buyer of a Karrinyup property lost $20,000 after cyber criminals sent an email purporting to be from his real estate agent requesting the deposit be paid into a bank...
Consumer Protection
Media release
24 Nov 2017
A Wandi property manager has been fined $5,000 by the Perth Magistrates Court for operating without a licence and a current triennial certificate. Josephine Wei-Wei Liau was also ordered to pay costs of $1,784 after being convicted on 20 November 2017 for holding herself out as a real estate agent and demanding and receiving monies in respect of services as an agent while unlicensed. Ms Liau was...
Consumer Protection
Media release
23 Nov 2017
Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building and Energy
Media release
02 Oct 2017
An urgent alert to the WA real estate and settlement industries, as well as to buyers and sellers of properties, has been issued by Consumer Protection after three recent cyber-attacks have resulted in almost $590,000 being stolen in property-related scams. In the worst case, an 83 year old property buyer in Perth’s western suburbs has lost $557,000 after the fraudsters intercepted email...
Consumer Protection
Media release
19 Sep 2017
Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017
A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. The discovery of more grow-houses in Perth has prompted a renewed warning from Consumer Protection for Perth landlords to be extra vigilant when selecting tenants for their homes, with Western Power also concerned about power safety. About 1...
Consumer Protection
Media release
03 Aug 2017
The McGowan Government today announced amendments to residential caravan park laws to provide extra protections for Western Australians. Changes will be made to the Residential Parks (Long-stay Tenants) Act 2006, which regulates the relationship between park operators and long-stay tenants. This will balance the interests of operators and tenants, and ensure fairer dealings between the parties...
Consumer Protection
Media release
24 Jul 2017
A landlady who entered a rental property illegally to conduct renovations and change the locks while the elderly tenant was in hospital has been convicted and ordered to pay $11,907 in fines and costs by the Fremantle Magistrates Court. Marlene Ruzica Pavlovich of Munster, who is a former real estate sales representative, was found guilty on 30 June 2017 of contravening 2 offences under the...
Consumer Protection
Media release
07 Jul 2017

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