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Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that cost up to $100,000*, regardless of purpose or use. *post 1 July 2021 or $40,000 pre 1 July 2021 Which services are not...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
In Western Australia, the following building trades are required to be licensed by the organisations listed: Builders are required to be registered with the Building Services Board . Building surveyors are required to be registered with the Building Services Board . Painters are required to be...
Responsibilities

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Publications

Recently WorkSafe has seen scaffolding where damaged components and unsafe practices were used in the erection of the scaffold. These included broken connection lugs and components secured with wire...
WorkSafe
Bulletin
07 Apr 2017
Principals, contractors, subcontractors, and suppliers working in the building and construction industry should be aware that the remaining sections 7 and 20 of the Construction Contracts Amendment...
Building and Energy
Bulletin
24 Mar 2017
Process and time for adjudications under the provisions of the Construction Contracts (Former Provisions) Act 2004 as amended by the Construction Contracts Amendment Act 2016. This information...
Building and Energy
Fact sheet
28 Jul 2022
Articles on the Yuanda building products audit, paint adhesion to white set plaster, emergency plumbing repairs in remote Aboriginal communities, changes to the Construction Contracts Act, industry...
Building and Energy
Newsletter
12 Dec 2016
From 15 December 2016, important changes to the Construction Contracts Act 2004 (the Act) come into effect. These changes aim to improve the operation of, and access to, the rapid adjudication scheme...
Building and Energy
Bulletin
09 Dec 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
08 Jan 2024
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Application forms These application forms are for an electrician's training licence for an indentured apprentice. Electricians training licence for an indentured apprentice – R116 Form: Electricians...
Building and Energy
Form – application
01 Feb 2024
Application forms These applications are to be used for applicants undertaking training as a pre-apprentice. Electrician's training licence (for pre-apprenticeship) – R117 Form: Electrician's...
Building and Energy
Form – application
01 Feb 2024

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Announcements

The Liberal National Government today introduced legislation into State Parliament to protect payments to subcontractors in the construction industry.
Building and Energy
Department News
22 Sep 2016
The 2016-17 financial year sees the Australian Building Codes Board embarking on a significant suite of work relating to the advancement of the Energy Efficiency Provisions in the National Construction Code (NCC). These changes will be considered as part of NCC 2019.
Building and Energy
Department News
21 Sep 2016
A WA Building Commission update on its audit of Yuanda building products.
Building and Energy
Department News
01 Aug 2016
The Building Services Board (BSB) has refreshed its builder examinations to align with current legislation and building practices.
Building and Energy
Department News
25 Jul 2016
A report by Auditor General Colin Murphy has assessed how well the Building Commission regulates Western Australia’s residential building industry.
Building and Energy
Department News
24 Jun 2016
The Building Commission is currently considering the creation of a technical advisory committee for the purpose of considering and providing advice on technical building matters and queries regarding the requirements of building legislation, the Building Code of Australia (BCA), and related Australian Standards. The committee will be named the Building Rules Advisory Committee (BRAC). The...
Building and Energy
Department News
21 Jun 2016
World Plumbing Day is an international event that was launched seven years ago by the World Plumbing Council, and is now held every year on 11 March. On this day, government, industry and the community come together to celebrate all things plumbing, and recognise the important role plumbers play in protecting public health and safety, as well as the environment. Plumbing is vital to global health...
Building and Energy
Department News
08 Mar 2016
The State Government has announced reforms for building in bushfire-prone areas of Western Australia. The Department of Fire and Emergency Services has prepared a map which identifies the bushfire-prone areas across the State. A bushfire hazard assessment will be required for new homes in areas identified as bushfire-prone on the map. The assessment will determine the level of construction...
Building and Energy
Department News
07 Dec 2015
With Acting Consumer Protection Commissioner Gary Newcombe Are you planning home improvements? Perhaps a TV show like ‘The Block’ has inspired you to renovate. Consumer Protection has some important recommendations for you to consider before you hire tradespeople to carry out jobs at your property. Our top tip is NOT to pay large amounts of money for nothing in return. Recently we have issued...
Consumer Protection
Department News
27 Nov 2015
The AS/NZS 5601 drafts for comment have been released. The following draft amendments are available to download from the Standards Australia website : DR AS/NZS 5601.1:2013 Amd 2:2015 Gas Installations - General installations; and DR AS/NZS 5601.2:2013 Amd 1:2015 Gas Installations - LP Gas installations in caravans. The public comment period closes on 19 October 2015. Comments can be submitted...
Building and Energy
Department News
18 Aug 2015

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