Travel agent

Topics

On 16 December 2015, Mr Lex McCulloch the WorkSafe Western Australia Commissioner announced the Department of Commerce – WorkSafe Division (WorkSafe) would be undertaking a review of the model Work Health and Safety (WHS) Regulations for adoption in Western Australia. The key principles of the...
Developments in OSH in Western Australia
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Michael Mischin MLC , Minister for Commerce, are available from Minister Mischin's Government Media Office page . Other media statements FuelWatch
News
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
What we do
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection
The AMC Jakovich Centre is a large modern facility located in the Technology Precinct of the prestigious Australian Marine Complex in Henderson. Featuring a range of spacious meeting rooms fitted with state-of-the-art equipment, the centre is available for all events ranging from small groups and...
Jakovich Centre
Technology Park, Bentley, is Western Australia's premier location for technology driven and innovative organisations dedicated to information technology and telecommunications, renewable energy, clean technologies and life sciences. The Park was opened in 1985 as a strategic priority to encourage...
Technology Park
Travel agents do not need a licence to operate in Western Australia. Travel and the Australian Consumer Law (ACL) Under the ACL, travel agents must provide accurate information to consumers and must also guarantee services are provided with due care and skill and are fit for their purpose. Agents...
Australian Consumer Law resources
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
Consumer Protection administers legislation assigned to the Minister for Commerce . A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State...
What we do

Pages

Publications

On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
Consumer Protection
Fact sheet
30 May 2014
Commercial Tenancy (Retail Shops) Agreements Act 1985 Allocation of operating expenses for Non-standard Trading Hours
Consumer Protection
Fact sheet
30 May 2014
This guide provides information on the ACL for travel and accommodation businesses. This guide is relevant to you if your business: provides holiday accommodation provides travel; for example,...
Consumer Protection
Guide / handbook
09 Jan 2017
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
28 Apr 2016
Agent authorised signatories form - Bonds
Consumer Protection
Form – registration
27 May 2014

Announcements

With Acting Consumer Protection Commissioner David Hillyard Avoid pre-holiday blues – buying travel tips The recent collapse of a Perth travel agent highlighted that some Western Australians were unaware there is no longer a licensing system for travel agents and that the associated compensation scheme does not exist anymore. Global Plus Holidays in Northbridge is now in liquidation. Up until...
Consumer Protection
Department News
02 Sep 2016
A wedding and event planning company has been fined $50,000 by the Joondalup Magistrates Court and five WA couples who were left out of pocket when it became insolvent have been awarded a total of $75,775 in compensation. Acceler8 Group Pty Ltd (in liquidation) , which traded as Bali D’Luxe , was convicted of five offences under the Australian Consumer Law of wrongly accepting payment and failing...
Consumer Protection
Media release
21 Jul 2016
Travel buying tips to avoid holiday hell The recent collapse of a travel agent business in WA and similar instances over East should send a warning to Australians looking to buy airfares and/or holiday accommodation. Consumers who had paid cash, in person or by direct bank transfer, for travel services lost their money when the agent failed to pass funds on to suppliers or cancelled booked travel...
Consumer Protection
Department News
01 Oct 2015
Customers of the Fremantle-based travel agency, Sky Air Services, are being urged to contact Consumer Protection with the agency experiencing financial difficulties. Ten customers of the agency have contacted Consumer Protection in recent days reporting that flights and accommodation booked by the agency on their behalf have not been paid for despite the customers making payments in full to the...
Consumer Protection
Media release
23 Jul 2015
A travel accommodation website is listing properties for lease without the property owner’s permission, sparking fears that the site is run by scammers. WA ScamNet is currently investigating the origins and purpose of Travel Advisor Pro (TAP) traveladvisorpro.net but due to early indications that it is a scam, a decision has been made to issue an early warning to protect consumers from potential...
Consumer Protection
Alert
29 Jun 2015
A Queensland-based travel company which failed to notify consumers of a cooling off period for phone sales was fined $6,000 and ordered to pay costs of $1,282 by the Perth Magistrates Court on 27 March 2015. Beachbreak Holidays Australia Pty Ltd , trading as Ezy Flights and Up’n’Go Travel , sold travel vouchers by cold calling consumers and offering discounted packages for flights and...
Consumer Protection
Media release
31 Mar 2015
Overseas backpackers have been duped by a fake online advertisement offering fruit picking work and accommodation in Narrogin. Several travellers have contacted Consumer Protection and the Town of Narrogin after they attended a bogus address in the town that they thought was the office of an employment agent. They had responded to a Gumtree ad and paid about $200 each upfront. The scammer used...
Consumer Protection
Media release
21 Jan 2015
Western Australians are being encouraged to ‘pack some peace of mind’ when booking their next holiday. The campaign – an initiative of all Australian consumer protection agencies – has been timed to coincide with the ending of the licensing system for travel agents and the winding down of the associated consumer compensation scheme (Travel Compensation Fund). Commissioner for Consumer Protection...
Consumer Protection
Media release
25 Nov 2014
Weddings and event planning company Acceler8 Group Pty Ltd trading as Bali D’Luxe is insolvent, leaving WA couples out of pocket by tens of thousands of dollars. At least nine Bali D’Luxe customers have reported problems to Consumer Protection recently, including arriving in Bali to find out services had not been paid for and paying large amounts of money, then being unable to make contact with...
Consumer Protection
Media release
10 Oct 2014
Licensing scheme for travel agents ends Travel Compensation Fund being wound down New industry accreditation scheme to protect customers Western Australia’s licensing system for travel agents ceases on 8 October 2014, in line with the national deregulation of the travel industry. The move comes at a time when travellers are increasingly buying travel online directly from airlines and...
Consumer Protection
Media release
07 Oct 2014

Pages

Subscribe to Topics
Subscribe to RSS - Travel agent