Advice to Laura Ashley customers with stores in administration

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Consumer Protection has issued advice to Laura Ashley customers in WA who may be affected by the stores being placed in administration on 7 January 2016.

A creditors meeting will be held by 19 January 2016 when the future of the company will be discussed. Until then, the stores continue to trade under supervision of the administrators, FTI Consulting.

Acting Commissioner for Consumer Protection David Hillyard said customers most affected are those who hold gift cards that have yet to be redeemed.

“Unlike the Dick Smith situation, the administrators of Laura Ashley stores will allow gift cards to be redeemed, but under varied terms where the voucher can be used as a discount of up to 50% of the total cost when further funds are being spent in the store,” Mr Hillyard said.

“So, for example, those who may have a $100 gift card will need to buy a product priced at $200 and pay the balance in store in order to redeem the full value of their card.

“Consumers, who do not wish to accept this offer, can register as unsecured creditors with the administrator.

“The Laura Ashley stores will continue to honour their obligations under the Australian Consumer Law with regard to offering a refund, repair or replacement for faulty goods regardless of the purchase date.

“Affected customers who have outstanding issues are urged to contact the administrators for further information and advice.”

The administrator’s website is: Consumers who cannot resolve their issue directly with the store of the administrator can contact Consumer Protection on 1300 30 40 54 or


Media contact (Consumer Protection)

Consumer Protection
Media release
14 Jan 2016

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