Advice to Pumpkin Patch customers following receivership
Consumer Protection has issued advice to Pumpkin Patch customers in WA who may be affected by the company’s recent placement into receivership and the imminent closure of the stores.
Receiver KordaMentha has advised that the children’s clothing stores will close by February 2017 after clearing stock in a ‘closing down’ sale.
Acting Commissioner for Consumer Protection David Hillyard said, while trading in receivership, the stores will be honouring gift cards on a ‘dollar for dollar’ basis.
“So, for example, customers with a $50 dollar gift card will have to spend $100 in store to redeem the full amount on the card,” Mr Hillyard said.
“If you have a Pumpkin Patch gift card and are happy with the new terms outlined by the receiver, we recommend that consumers redeem gift cards while the stores are still trading.
“While the retailer is trading under the control of the receiver and this is considered a new entity, consumers who purchased products after the appointment of the receiver on 26 October 2016 are legally entitled to their full rights under the Australian Consumer Law.
“We have been advised by KordaMentha that during the closing down period they will honour consumer guarantees and provide exchanges and refunds for any item which is faulty, not as described or not fit for purpose, and may offer exchange on items in good condition for a different size.
“However, items purchased prior to the appointment of the receiver will not be covered and consumers with claims will become unsecured creditors.
“The store will not be offering any new lay-by agreements and will fulfil current lay-by orders upon payment of the balance owing.
“Customers who paid for goods with their credit or debit card and have not received the goods should contact the store about the possibility of their order being fulfilled. Consumers can contact their credit card provider and request a chargeback if the goods are not supplied. This option will not be available if the ‘cheque’ or ‘savings’ options were selected at the time of purchase.
“Customers should contact Consumer Protection if they have any issues with getting a remedy if goods are faulty or don’t perform as expected.”
Pumpkin Patch customers can register as an unsecured creditor with the Voluntary Administrators, McGrath Nicol (02 9248 9905 or email@example.com). More information available via their website http://www.mcgrathnicol.com
Consumers requiring further assistance and advice can contact Consumer Protection on 1300 30 40 54 or firstname.lastname@example.org.
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