Avoid illegal back of van sales

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WA consumers are being warned to stay clear of back of van salespeople who are reported to be operating in the Perth, Rockingham, Mandurah and Bunbury areas.

Numerous reports have been received of people being approached at the Garden City Shopping Centre in Booragoon, Joondalup Lakeside Shopping Centre, a business in Greenwood, a car park in Mandurah and major shopping centres in Bunbury. Two separate consumers were approached while stopped at traffic lights in Bassendean and Rockingham.

All were offered whitegoods or home entertainment equipment. One consumer reported handing over $1,200 to two men in a white van.

Acting Commissioner for Consumer Protection David Hillyard said people should refuse to deal with these travelling conmen who are breaking consumer law.

“Back of van salespeople often sell inferior and sometimes counterfeit products at a high price, convincing their targets that they are getting a genuine bargain. Instead, consumers are paying far too much for goods that are generally low in quality and may not comply with Australian safety standards,” Mr Hillyard said.

“Consumers have no chance of a remedy if the goods are faulty and are unable to make a warranty claim as the conmen are impossible to track down after the sale is made. It’s common for them to give out business cards with fake names and phone numbers.

“The travelling conmen are also breaking consumer laws which require a ten-day cooling off period for unsolicited sales. We urge all consumers when approached by these back of van conmen to refuse to deal with them – it’s the only way to drive them out of business.

“Just remember that a too good to be true offer of an expensive item at a bargain price is just that – too good to be true.”

Consumers who manage to get information about these illegal traders, such as a vehicle registration number, descriptions of the people and any names or business details, can contact Consumer Protection on 1300 30 40 54 or consumer@commerce.wa.gov.au.


Media contact (Consumer Protection)

Consumer Protection
Media release
03 Mar 2016

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