‘Bali Indulgence’ complainants urged to come forward

This announcement is for: 
ConsumerTravel agent

Update 26 August 2014:

Victoria Police have now opened an investigation into travel business Bali Indulgence and owner Chivonne Betts.

Consumer Protection has forwarded the complaints it received.

New complainants should contact Victoria Police directly using the following details:

Detective Tim Norton

Phone: 03 9373 5240

Email: tim.x.norton@police.vic.gov.au

Original Media Statement:

Consumer Protection would like to hear from Western Australians who have paid for flights or accommodation with a travel business called Bali Indulgence, run by an Australian woman named Chivonne Betts, only to find they were not booked with the airline or hotel.

While a small number of phone enquiries have been received by Consumer Protection in recent days, monitoring of social media and other websites indicates a larger number of affected consumers.

Acting Commissioner for Consumer Protection Gary Newcombe says complaint details are needed for the matter to be investigated properly.

“We understand people who have used Bali Indulgence have been turning up at the airport to find they have no valid ticket for the flight, arriving in Bali to discover the hotel has no record of their booking or discovering the lack of bookings prior to travel,” he said.

“I would urge WA consumers in this situation to contact Consumer Protection on 1300 30 40 54 or consumer@commerce.wa.gov.au to discuss their options and to give us a clearer picture of the situation.

“Anyone who has booked with Bali Indulgence or ‘Ultimate Indulgence Specialist’ Chivonne Betts and is yet to travel should confirm their bookings directly with the airline and/or accommodation provider.

“Consumers who have made a booking using a credit card and not received what they paid for should seek a chargeback (transaction reversal) from their card provider.

“Unfortunately those who have paid by direct bank transfer may not be able to access redress in this way, which serves as a reminder not to pay for travel services in this way. People in this situation should still speak with their bank about what options they may have.

“It is also worth checking your travel insurance policy and speaking with your insurance provider to see whether you are covered at all.”

Consumers buying travel online can find tips on the Consumer Protection website:  www.commerce.wa.gov.au/travel. For help understanding your rights, or for assistance during a dispute with a travel business, call 1300 30 40 54 or email consumer@commerce.wa.gov.au.

Media contact (Consumer Protection)


Consumer Protection
Media release
22 Aug 2014

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