Consumer warning about concrete company (Flash Concrete / Chris Gordon)

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WA consumers are being warned not to deal with a Gosnells concrete tradesman who has taken deposits from customers, but failed to carry out the work.

Christopher Ronald Francis Gordon, trading as Flash Concrete, has taken deposits totalling more than $36,000 from seven consumers but has not begun the work and has not been contactable since taking the money.

The consumers had paid a 50% deposit for concrete work, but Mr Gordon failed to turn up to begin work on the agreed commencement date and also failed to respond to attempts by the consumers to contact him.

Acting Commissioner for Consumer Protection Gary Newcombe said attempts to resolve the complaints with Mr Gordon, or obtain a refund for consumers, have been unsuccessful.

“We warn consumers who might be approached by Mr Gordon in the future not to do business with him as he appears to be unreliable in delivering services under his trading name of Flash Concrete,” Mr Newcombe said.

“While we consider further action, we warn consumers not to pay any deposit money to Mr Gordon and would recommend against signing any contracts until the current complaints against him are resolved.

“Under the Australian Consumer Law, it is a serious offence to accept payment for work and then not complete that work as agreed, or within a reasonable timeframe.

“This is a reminder to consumers that paying large deposits for work yet to be carried out is risky business. Consumers should never pay the full amount up front and pay small deposits only if necessary. For building work over $7,500, it is illegal to charge a deposit more than 6.5% of the contract price.

“Consumers should take steps to ensure they are dealing with a reputable business with a proven track record before handing over any money. We recommend consumers consider paying by credit card with the possibility of getting a chargeback if the work is not carried out.”

Consumers who have had unsatisfactory dealings with Mr Christopher Gordon and Flash Concrete should contact Consumer Protection by email: consumer@commerce.wa.gov.au or call 1300 30 40 54.

END OF RELEASE

Media contact (Consumer Protection)

Consumer Protection
Media release
15 Oct 2015

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