Consumers warned about jewellery store that fails to deliver (Superfold Pty Ltd / Exclusive the Gallery)

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Consumer Protection warns consumers not to deal with a Perth city jewellery store which is under investigation for failing to provide services and refund deposits.

Superfold Pty Ltd, trading as Exclusive the Gallery, operates out of the Bon Marche Arcade off Barrack Street. The store is managed by Chris Tsoutsoulis and his father Bill Tsoutsoulis is the store’s jewellery designer.

Consumer Protection has received numerous complaints from consumers who have paid for jewellery that has not been delivered. Information has also been received that consumer property may have been misappropriated, with claims that the company has failed to return jewellery that has been left at the store for creation of new items or for repair.

Acting Commissioner for Consumer Protection David Hillyard said attempts to resolve the complaints had been unsuccessful despite numerous enquiries with the store.

“We warn consumers not to deal with the store until these outstanding complaints have been resolved,” Mr Hillyard said.

“Consumers who have issues with Exclusive the Gallery and have yet to contact Consumer Protection should do so immediately, so that advice can be provided as to their rights under the Australian Consumer Law.”

Complaints can be lodged online on the Consumer Protection website Enquiries can be made by email or by phone 1300 30 40 54.


Media contact (Consumer Protection)

Consumer Protection
Media release
21 Jan 2016

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