Different name, same complaints against aircon business (DualCycleAir / Max and Alwyn Healy)

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Consumer Protection is currently investigating numerous complaints against an air conditioning business which changed its name after a public warning was issued last year.

DualCycleAir, a business registered in September last year by Maxwell Raymond Healy of Bindoon, has recently received nine complaints from consumers related to the failure of the company to supply the heating component of their “reverse-cycle” evaporative air conditioning systems. The complaints also relate to the system not being installed in a timely manner, or not at all, after substantial deposits were paid.

In July last year, Consumer Protection issued a warning about Solar H C Pty Ltd, trading as Affordable Home Comfort, and the company’s sole director Max Healy after receiving similar complaints.

The consumers report negotiating contracts directly with Alwyn Robert Healy who is an employee of the business and Max’s brother.

Acting Commissioner for Consumer Protection Gary Newcombe said Consumer Protection has previously taken a series of court actions against Alwyn Healy since he was first publicly named in 2002.

“Consumer Protection has taken more than 30 sets of proceedings on behalf of consumers against Alwyn Healy in the Magistrates' Court, resulting in orders for repayment. Enforcement proceedings have resulted in Supreme Court action by Consumer Protection which is continuing,” Mr Newcombe said.

“In 2011, Alwyn Healy entered into court-enforceable undertakings with Consumer Protection for the repayment of almost $127,000 to 50 consumers who were misled by claims about the functions of the air conditioning systems, and for the non-installation of those systems. No payments have been made to date.

“The current undertakings also prevent Alwyn Healy from having an ownership or controlling interest in, or being involved in the management of, an air conditioning business for seven years.

“Given this history and the fact that Consumer Protection continues to receive complaints against the air conditioning businesses associated with Max Healy and employee Alwyn Healy, I would strongly recommend consumers seriously consider other options when deciding on their air conditioning needs.”

Consumers who have had unsatisfactory dealings with DualCycleAir and require assistance are urged to contact Consumer Protection either by email: consumer@commerce.wa.gov.au or by calling 1300 30 40 54.


Media contact (Consumer Protection)

Consumer Protection
Media release
06 May 2015

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