Liquidator appointed to failed travel agency (Global Plus Holidays)

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Liquidators have been appointed to supervise the winding up of a Northbridge travel agency which closed its doors on 26 July 2016 leaving many consumers out of pocket.

Chartered accountants Melsom Robson will liquidate Azberg Pty Ltd, trading as Global Plus Holidays, and will hold a meeting of creditors, which will include consumers who have lost money, on 22 August 2016. So far 25 creditors are claiming to be owed a total of $113,845.

Consumer Protection is concerned that some customers may still not realise that the travel they have booked may have been cancelled due to non-payment by the agency.

Acting Commissioner for Consumer Protection David Hillyard urged customers of the travel agency to check with their travel service providers that their booking is still valid.

“Unbeknown to some consumers, their travel bookings were cancelled by wholesalers or the airline and this wasn’t discovered until they were due to travel,” Mr Hillyard said.

“There may also be some travel customers who have travelled to their destination but may find that their return journey has been cancelled. Some consumers have had to make alternative arrangements at extra cost to continue with their planned travel.

“We recommend that affected consumers who paid by credit card should contact their provider and request a charge back if they did not receive the travel services they paid for. Many consumers have already successfully received a chargeback from their credit card providers.

“Affected customers who took out travel insurance policies may also investigate whether they can make a claim against that policy to recoup any losses.”

For further information, affected consumers can contact the liquidator Melsom Robson on 08 6242 0700.


Media contact (Consumer Protection) 

Consumer Protection
Media release
16 Aug 2016

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