Reminder to consumers with Toys R Us gift cards

This announcement is for: 

Consumer Protection is reminding people holding Toys R Us gift cards to redeem them as soon as possible before the stores close down permanently.

Administrators McGrathNicol is allowing gift card holders until Thursday 5 July 2018 to use them in store, but not online.

Commissioner for Consumer Protection David Hillyard said a condition of redeeming the card is to spend an additional equivalent amount.

“For example, those who have a $100 gift card will need to purchase goods for $200 or more in store and pay the balance before they can access the full value of the card,” Mr Hillyard said.

“Customers who do not wish to spend the extra amount required to redeem the gift card should register as an unsecured creditor with the administrator.

“Lay-by items will be supplied but only providing that the balance has been paid by 5 July and where the stock is available.

“Should the goods not be provided, consumers who paid by credit card should contact their bank and seek a charge-back.

“Consumers who have a warranty issue with their purchase will need to seek a repair or replacement directly from the manufacturer after the stores close.”

The administrator McGrathNicol can be contacted at and information for creditors is published on their website Consumers requiring further assistance and advice can contact Consumer Protection on 1300 30 40 54 or


Media Contact: Alan Hynd, (08) 6552 9248 / 0429 078 791 /  

Consumer Protection
Media release
29 Jun 2018

Last modified: