Updated advice for Laura Ashley customers

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Consumer Protection has updated its advice to Laura Ashley customers in WA who may be affected by the stores being placed in administration on 7 January 2016.

The administrator FTI Consulting have now advised that, where a consumer ordered products prior to the date that Laura Ashley was placed into voluntary administration and stock is not available or where orders cannot be completed, those customers will now be regarded as unsecured creditors and should register their details with the administrator.

Acting Commissioner for Consumer Protection David Hillyard said customers most affected are those who hold gift cards that have yet to be redeemed.

“The administrators of Laura Ashley stores will allow gift cards to be redeemed, but under varied terms where the gift card is used on a “dollar for dollar” spend in the store,” Mr Hillyard said.

“So, for example, those who may have a $100 gift card will need to buy a product priced at $200 and pay the balance in store in order to redeem the full value of their card.

“Consumers, who do not wish to accept this offer, can register as unsecured creditors with the administrator.

“The Laura Ashley stores will continue to honour their obligations under the Australian Consumer Law with regard to offering a refund, repair or replacement for faulty goods regardless of the purchase date.

“Affected customers who have outstanding issues are urged to contact the administrators for further information and advice.”

A second meeting of creditors has been scheduled for 11 April 2016. The administrator’s website is www.fticonsulting.com.au and they can be contacted by phone (03) 9604 0682 or email lauraashleycustomers@fticonsulting.com. Consumers who cannot resolve their issue directly with the store or the administrator can contact Consumer Protection on 1300 30 40 54 or consumer@commerce.wa.gov.au.


Media contact (Consumer Protection)

Consumer Protection
Media release
25 Feb 2016

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