Urgent advice for ‘Sky Air Services’ customers

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ConsumerTravel agent

Customers of the Fremantle-based travel agency, Sky Air Services, are being urged to contact Consumer Protection with the agency experiencing financial difficulties.

Ten customers of the agency have contacted Consumer Protection in recent days reporting that flights and accommodation booked by the agency on their behalf have not been paid for despite the customers making payments in full to the agency. Some customers reported turning up at the airport but their flights had either not been booked or had been cancelled due to non-payment. Others due to travel had not been given confirmation of their flight and accommodation bookings.

Commissioner for Consumer Protection Anne Driscoll said others who are affected by the agency’s financial problems may not yet be aware of it.

“I would urge customers who booked through Sky Air Services in Fremantle to contact the airline or accommodation provider to ensure that their booking is secure. I also encourage those affected to contact Consumer Protection so we can get an accurate picture of the number of consumers affected by this situation and keep them informed of developments as they occur,” Ms Driscoll said.

“Consumers who have made a booking using a credit card and not received what they paid for should seek a chargeback from their card provider. Unfortunately those who have paid by direct bank transfer may not be able to access redress in this way, which serves as a reminder not to pay for travel services in this way. People in this situation should still speak with their bank about what options they may have.

“It is also worth checking your travel insurance policy and speaking with your insurance provider to see whether you are covered in this particular situation.”

Affected consumers can contact Consumer Protection by email: consumer@commerce.wa.gov.au or call 1300 30 40 54. Travel consumers can find tips on the Consumer Protection website: www.commerce.wa.gov.au/travel.


Media contact (Consumer Protection)

UPDATE ISSUED 9.30am 29/7/15:  DCS Advisory has been appointed as Liquidator for Mirgo Pty Ltd, trading as Sky Air Services – a travel agency based in Fremantle which closed its doors last week. A total of 120 consumers have contacted Consumer Protection reporting total losses of about $420,000.  They have now been advised to contact the Liquidator so they can be registered as a creditor.

Consumer Protection
Media release
23 Jul 2015

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