Warning about sales website as scam investigation continues

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ConsumerBusiness / company

Update 4 February 2016: onsalemarketdeals.com has been suspended.

Consumer Protection is urging Western Australians not to place orders with the website onsalemarketdeals.com as WA ScamNet investigates the online business.

Acting Commissioner for Consumer Protection David Hillyard says indications are that the website is fraudulent, prompting an early warning to prevent consumer detriment.

“A WA couple lodged a complaint with Consumer Protection on Friday 22 January 2016 after paying $503 for a barbecue from onsalemarketdeals.com about two weeks ago and finding they were then unable to contact the site about their purchase when it wasn’t delivered. They had paid by direct bank transfer after the site suggested this as the best method, however this later rang alarm bells for them.

“Investigations have so far revealed a number of issues with onsalemarketdeals.com, which claims to offer for sale: appliances, barbecues, exercise equipment, furniture, jetskis, outboard motors, prams and strollers, tools and more. These problems include:

  • the site was recently registered (late December 2015) and has no established reputation;
  • the ABN used belongs to a company in Queensland, which appears to be unconnected;
  • the site claims to be shipping from Victoria but gives an address in South Australia;
  • the site uses a mobile number belonging to a NSW resident who claims to have no knowledge of or connection with the site;
  • the site has elements which are consistent with it being fake, such as slightly pixelated manufacturer logos and significant price reductions with free shipping included; and
  • a search of consumer review websites reveals claims of payment but non-receipt of goods by a number of customers.

“We’re currently making enquiries with our counterparts in the Eastern States as well as trying to shut this website down.

“Given it’s Australia Day tomorrow when people will generally be off work and most retailers are closed for the day, there’s a chance some online shopping may take place. We don’t want to wait until Wednesday to warn people and find out money has been lost in between times.”

WA ScamNet advises online shoppers to:

  • only purchase from well-established reputable online retailers;
  • be wary of online retailers who accept bank transfers as their only method of payment;
  • use secure online payment systems. Look for a padlock and https:/ in the web address when entering financial information to make sure your details are secure;
  • be wary of websites selling goods well below market prices; and
  • do an internet search of the website/business name to get comments and reviews from other consumers who have used the same site.

Media contact (Consumer Protection)

Commissioner for Consumer Protection David Hillyard
Commissioner for Consumer Protection David Hillyard, by CP Media
David Hillyard, Acting Commissioner, by CP Media


Consumer Protection
Media release
25 Jan 2016

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