Announcements

Showing 1 - 25 of 1180 results
Quad bikes are the leading cause of death and serious injury on Australian farms. School holidays and good weather often mean farm visits and quad bike adventures. Consumer Protection urges families to prioritise safety when it comes to quad biking. Sixty per cent of quad bike fatalities occur during a roll over. Even at slower speeds, these bikes can topple over and crush the rider with hundreds...
Consumer Protection
Media release
28 Mar 2024
WA ScamNet Year in Review report released Scammers steal record $22 million from Western Australians in 2023 Facebook cons drive higher reporting numbers, up 62 per cent Artificial intelligence scams an emerging issue for this year and beyond The release of the WA ScamNet Year in Review report has revealed that scam records were shattered last year with 1,398 Western Australians victims...
Consumer Protection
Media release
26 Mar 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 27 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per litre...
Consumer Protection
Media release
26 Mar 2024
How’s that new year fitness resolution going? Maybe the January eagerness to get to the gym has worn off or you’re nearing the end of a 12-week fitness challenge and you’re feeling the pressure to sign up for another one. The good news is, no matter what you decide to do with your fitness goals, you are protected by Western Australian law when it comes to using fitness service providers. In July...
Consumer Protection
Media release
20 Mar 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 33 cents per litre...
Consumer Protection
Media release
19 Mar 2024
Consumer Protection Awards celebrating consumer champions Awards recognise individuals and groups who work to advance consumer rights in Western Australia A project helping keep people with disabilities in their homes and a financial counsellor working with vulnerable Aboriginal communities are among the winners of the 2024 Consumer Protection Awards. The 20th anniversary ceremony, which...
Consumer Protection
Media release
15 Mar 2024
Facebook Marketplace, Gumtree, eBay, garage sales and even swap meets can be brimming with a treasure trove of bargains. However, a bargain you buy today could cost you tomorrow. Buying items through private sellers requires caution to avoid potential issues that may not be covered by Australian Consumer Law (ACL). When you buy goods privately there is a risk they may not work as they should or...
Consumer Protection
Media release
14 Mar 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 13 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Consumer Protection
Media release
12 Mar 2024
Splitting a rental with mates or even people you find through an advert can be a smart way to tackle soaring rent prices and low vacancy rates. But before you start dividing up chores and discussing furniture options, it’s important to understand your legal rights and responsibilities when it comes to share house arrangements. In co-tenancies, there is a shared tenancy agreement, but all tenants...
Consumer Protection
Media release
07 Mar 2024
Media statement from Commerce Minister Sue Ellery Main industry participants enter into mediation over leaking pipes in WA homes The Hon John Chaney SC appointed by the parties to mediate an industry-led solution Former Supreme Court Justice and President of the State Administrative Tribunal, the Hon John Chaney SC, has been appointed to oversee the mediation between builders and the manufacturer...
Building and Energy / Consumer Protection
Media release
07 Mar 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 March 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Consumer Protection
Media release
05 Mar 2024
A lot of us love a bit of online shopping. The convenience and fast delivery times are all part of the lure. Online stores like Temu, Amazon and Shein are great for a bargain but who do you approach to get help when delivery is delayed or even worse… it never arrives? Based on the complaints Consumer Protection receives, we know a lot of people believe they need to take delivery issues up with...
Consumer Protection
Media release
29 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
27 Feb 2024
Deepfake videos and voice impersonations are now a chilling reality. Scammers are weaponising artificial intelligence (AI) to create convincing video and audio of well-known people, work colleagues, family members or even someone you have fallen in love with online. Consumer Protection’s ScamNet is predicting the use of AI voice and video cons to be an emerging scam feature to watch out for this...
Consumer Protection
Media release
21 Feb 2024
Stronger regulation of short-term rental accommodation a step closer with new Bill Short stay rental accommodation register introduced $10,000 grants creating long-term rentals for Western Australians in need of a home The Cook Government has today introduced a Bill into State Parliament that will provide stronger regulation of Short-Term Rental Accommodation (STRA) in Western Australia. The...
Consumer Protection
Media release
21 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 21 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
20 Feb 2024
Welshpool real estate agency and director fined a total of $8,000 Over $30,000 in bonds not lodged within required timeframe Warning to agents to ensure timely bond lodgements A Welshpool real estate agency and its director have been fined and reprimanded over failing to lodge $32,380 in tenancy bonds with the Bond Administrator within the 14 day timeframe. The State Administrative Tribunal (SAT...
Consumer Protection
Media release
15 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 14 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents...
Consumer Protection
Media release
13 Feb 2024
Sending your loved one wilted flowers on Valentine’s Day probably won’t get you the reaction you were hoping for. Before you get a bunch of dead roses thrown in your face, Consumer Protection hopes there’s time to explain you have rights under Australian Consumer Law (ACL). Consumer guarantees kick in on products purchased through Australian-based stores, including online. When a V-Day gift...
Consumer Protection
Media release
12 Feb 2024
WA losses to romance and dating scams surged 27 per cent to $3.7 million in 2023 Valentine’s Day warning to listen to your head when looking for love online AI deepfake images being used in video calls, advice to only meet in person New figures reveal financial losses to romance and dating scams hit a staggering $3.7 million in Western Australia in 2023, prompting a fresh warning from Consumer...
Consumer Protection
Media release
08 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 7 February 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents...
Consumer Protection
Media release
06 Feb 2024
“Businesses have to accept legal tender.” It’s a comment we hear a lot at Consumer Protection, so I wanted to take the opportunity to clear this up and let you know what the law says about it. Businesses can choose which payment types they accept. It is legal for a business to specify the terms and conditions that they will supply goods and services. This includes whether they will accept cash...
Consumer Protection
Media release
05 Feb 2024
Look out for ticket scalpers and scammers if major boxing event sells out Multiple offenders issued $2,000 infringement notices for recent Coldplay concerts Advice to only buy tickets from authorised seller Ticketek, or its official resale platform Boxing fans who may miss out on tickets to a premium world title event in May are being reminded to avoid getting knocked out by ticket scalpers and...
Consumer Protection
Media release
05 Feb 2024
Tradie from The Vines to pay $7,535 for accepting money and failing to deliver Charged consumer 50 per cent deposit for paving work, but not refunded Advice for consumers to only pay small deposits to reduce risk A paver who took more than $2,500 from a customer and failed to undertake any work has been ordered to refund the money and pay a further $5,000 in fines and costs, following a...
Consumer Protection
Media release
01 Feb 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 31 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
30 Jan 2024

Pages